7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

7 Shifts

OCTOBER 21, 2021

Restaurant concept inspiration comes from a variety of places, like heritage, family background, a far-off place, or personal experience. Fresh: Modern vegan and vegetarian food with an emphasis on whole and natural ingredients. Agility to easily experiment with different concepts to find and grow the most successful.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Modern Restaurant Management

MARCH 13, 2024

Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt. Understanding the Drought The labor shortage has hit hard, with many restaurants operating below capacity despite a rebound in customer demand.

Loyalty Program 196

Loyalty Program Customer Service Customer Experience 2024 196

SpotOn

MAY 13, 2024

As the summer season approaches, bringing with it longer days and warmer weather, restaurants have a golden opportunity to welcome waves of customers looking for memorable dining experiences.  Upgrade your outdoor dining experience Summer is synonymous with outdoor dining. We can help.

Seasonal Menu 98

Seasonal Menu Outdoor Email Marketing Loyalty Program 98

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. The prolonged closures on food and beverage venues have ranged from hard to devastating, not just from a sales perspective, but on the lives of hospitality workers and their families. let’s be clear from the beginning, the new normal, is not normal as we know it.

Food 144

Food Café Customer Service Communication 144

7 Shifts

JULY 10, 2020

Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. Consider food costs, labor costs, and cost of marketing your reopening. Additionally, by keeping the menu to a limited number of dishes, you can better plan and manage your food costs.

Events 351

Events Social Media Kitchen Safety Seating 351

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. People just aren’t hanging out at fast food joints the way they used to.

Fast Casual 109

Fast Casual Food Food Order Mobile Ordering 109

Modern Restaurant Management

FEBRUARY 2, 2024

Restaurants are no longer just about the food – they are about the complete dining experience, which includes ambiance, service speed, and personalized interaction. These technologies promise to streamline processes, improve customer service, and provide a competitive edge in an increasingly digital world.

Operations 189

Operations Front of House Customer Service Customer Experience 189

Modern Restaurant Management

JUNE 30, 2023

.” Simple concept yet much harder to pull off for today’s restaurants struggling to harmonize in-store, drive-thru, delivery and curbside experiences for both customers and employees. Customer expectations are level set by their most advanced in-store and digital experiences.

Operations 179

Operations Mobile Ordering Customer Experience Online Ordering 179

Future Food

JULY 14, 2020

Food & Design: A Partnership For Success. Future Food, as specialist food advisors to architects and designers, have long promoted the idea that good food and good design are intertwined in a harmonious relationship that provides an essential platform for success in any food & hospitality business.

Design 88

Design Food Café Food Safety 88

7 Shifts

SEPTEMBER 6, 2022

It remains difficult to fully staff a restaurant ; making food trucks can be the most logical concept to open in the current economy. Large cities like Portland, Los Angeles, and Austin are best known for their food trucks, but cities of all sizes are seeing more of these concepts pop up. 33 Food Truck Ideas. La cevicheria.

Food Truck 195

Food Truck Food Seasonal Menu Mobile Ordering 195

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate. Guests will return when the effort expended to create memorable complete dining experiences is front and center.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Future Food

OCTOBER 20, 2020

Trends for 2022 Re-engaging with Food in a Design Led World. The food operators that survived the pandemic, and especially those that opened during it, are battle-hardened and realistic: An excellent foundation on which to rebuild Food and Hospitality. 2022, then, is shaping up as a really interesting year. will be here.

2022 145

2022 Design Food Back of House 145

Modern Restaurant Management

AUGUST 5, 2021

It’s not enough just to recover, retail and specifically restaurants and the food industry are compelled to pivot, adapt and create a model that will endure. The use of delivery apps, like UberEats and DoorDash, provided a much-needed revenue stream allowing restaurants to rely less on an in-person brick-and-mortar experience.

Food Truck 215

Food Truck Retail Mobile Ordering Food Safety 215

7 Shifts

APRIL 7, 2021

New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily. This process also includes exploring the historical and philosophical practices of customer service. Take advantage of their experience and talk to them about different and innovative ways of training new hires.

Training 370

Training Food Safety Customer Experience Insurance 370

Modern Restaurant Management

JULY 18, 2023

Restaurant customers are back, with many restaurants reporting business close to pre-pandemic levels. And those consumers want the restaurant experience, according to a survey earlier this year by the National Restaurant Association. The first thing on that list shouldn’t be the food – it’s the service.

Customer Service 167

Customer Service Seating Consumer Goods Customer Experience 167

Culinary Cues

FEBRUARY 20, 2024

Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability. You may find restaurants that have been around forever and have built a loyal return customer base and yes this is important and comfortable. Kudos to all involved – you did it!

Coaching 354

Coaching Small Business Café Entertainment 354

7 Shifts

AUGUST 26, 2019

Restaurant revenue management is defined as selling the right seat to the right customer at the right price and for the right dura­tion."— Sure, you may have a certain number of seats, but service duration is variable. Unhappy customers because employees are likely making more mistakes than usual. A tense atmosphere.

Management 408

Management Management Airlines Customer Service 408

Food Business

AUGUST 25, 2023

In the restaurant industry customers leave a line before completing their intended transaction, which in this case would be ordering their food and dining at the restaurant. Perceived Value: If customers don't perceive the value of the food, service, or overall experience as worth the wait, they might choose to abandon the line.

Customer Service 130

Customer Service Customer Experience Food Order Seating 130

Modern Restaurant Management

DECEMBER 22, 2021

Dozens of new restaurants are opening worldwide every day, so it is important that your establishment attracts customer’s attention. In the race to become one of the more popular restaurants in your area it takes more than serving good food and pouring outstanding cocktails. Eliminate Distractions. Design Development from COVID.

Design 212

Design 2022 Front of House Sports 212

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 203

Leadership Small Business Cash Management Customer Experience 203

7 Shifts

JULY 16, 2021

Get to know your future customers, before they even step foot in your door. You may discover that your target customers enjoy an afternoon pick-me-up and are sensitive to price. Do they serve just coffee or small foods as well? Do they have indoor seating or are they takeout-only? Seating capacity. Traffic times.

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

APRIL 18, 2022

The outdoor dining season is much anticipated not only because it is enjoyable for diners, but it also benefits restaurant owners and employees by vastly expanding the amount of dining space available to customers. Here is a quick list of outdoor dining tips to enhance the guest experience while also benefiting the business.

Outdoor 167

Outdoor Seating Restaurant Law Customer Experience 167

Tableo

JULY 27, 2023

In this guide we will delve into food & beverage (F&B) control methods to help you generate profitability and uphold good standards. Quality control: You can guarantee constant quality in your foods and beverages by keeping an eye on the ingredients and manufacturing procedures. So let’s dive in!

Beverage 75

Beverage Food Inventory Waste 75

Modern Restaurant Management

MAY 2, 2024

When it comes to designing restaurants, creating spaces that rise above mere aesthetics requires a deep understanding of the guests who will be a part of the experience. Nowhere is this more evident than in the consideration of generational differences, which play a large role in shaping dining experiences.

Dine-in 88

Dine-in Social Media Catering Design 88

Future Food

JUNE 16, 2020

How food and hospitality can flourish in the next normal Retail Relationships Rewarding Foodies. As we witness the gradual relaxing of restrictions placed on food operators state by state and an uncertain return to trading, one thing is certain – the Food & Hospitality will inevitably recover. It's all over.

Hospitality 120

Hospitality Food Food Safety Customer Service 120

7 Shifts

MARCH 10, 2021

They have a passion for food, an adventurous spirit, a strong work ethic, and the ability to teach and lead. There are many reasons why a restaurant fails — no industry experience on the part of the owner, poor location, not enough operating capital — but the main reason is a lack of planning.

Management 370

Management Management Small Business Email Marketing 370

Modern Restaurant Management

MAY 5, 2023

This is great news for restaurants, but they should also be prepared for an influx of customers coming with their most special guests, and expecting nothing but a prime customer experience that will pamper their mothers. This helps reduce expenses and improves the restaurant’s overall efficiency.

Mobile Ordering 167

Mobile Ordering Online Ordering Customer Service Customer Experience 167

The Rail

MAY 15, 2024

Peer into counter service restaurants, from fast food chains to trendy eateries, which play an active role in the restaurant industry. They provide a hands-on experience that lets customers place their orders and enjoy quality eats at lower costs. Generally lower food prices than full-service restaurants.

Fast Casual 52

Fast Casual Customer Service Customer Experience Fine Dining 52

SpotOn

MARCH 19, 2024

Listed as number 9 in the dining category by Fast Company , SpotOn was recognized for its continuous innovation with products like Seat & Send and Marketing Assist. But more than that, it's so important for our customers. For us, innovation really starts with understanding our customers and their problems.

Innovation 111

Innovation Seating Customer Experience Point of Sale 111

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. You often have young employees who go outside of their duties to make sure the restaurant is running smoothly and ensure each customer receives the best service possible.

Management 166

Management Management Back of House Customer Service 166

Clover - Restaurants

MAY 21, 2024

They’ll fill bar seats that other customers may find less desirable, quietly relax or have a friendly chat with the bartender, and happily consent to upsells, as they’re often paying with a company per diem. As food tourism also continues to grow, restaurants are well positioned to receive valuable business from work travelers.

Travel 52

Travel Tourism Social Media Website Management 52

Modern Restaurant Management

DECEMBER 23, 2020

Restaurant design, kitchens, and the dining customer experience has been changing over the past few years and with the COVID pandemic, it may be changing again. Some trending concepts over the past several years have included more open seating, high ceilings, and exposed structure concepts. Getting Creative with Outdoor Space.

Design 215

Design 2021 Outdoor Brewery 215

Modern Restaurant Management

MARCH 10, 2023

A restaurant’s design is a guest’s first impression, setting the stage for the experience to come. The partnership resulted in a 116-seat signature restaurant directly inspired by the chef’s menu. We need to understand the food, the style, the vision, and the technical requirements.

Design 194

Design Customer Experience Magazine Seating 194

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. For the second part, click here.

2024 215

2024 Loyalty Program Cash Management Customer Experience 215

The Restaurant Times

MARCH 8, 2023

It’s important to understand the dynamics of both fast food and fast casual restaurants, whether you’re considering opening a franchise, starting your food business from scratch, or simply trying to decide what kind of restaurant to eat at while on the go. What Are Fast Food Restaurants? What Are Fast Casual Restaurants?

Fast Casual 52

Fast Casual Casual Food Fine Dining 52