7 Shifts

APRIL 7, 2021

New CDC restrictions not only hindered capacity percentages but changed the way employees interacted with customers daily. In some cases, the employer will also educate employees on outside resources like life insurance, homeowners insurance, and even home warranty services.

Training 370

Training Food Safety Customer Experience Insurance 370

Modern Restaurant Management

JUNE 7, 2024

He has over 30 years of experience in the field, starting as a dishwasher and rising to a leadership position at Inspire Brands, where he served as Vice President of Global Equipment Innovation & Supply. John Strom (JS) is vice president and general manager of Innovation at GP PRO, a division of Georgia-Pacific.

Food Safety 100

Food Safety Kitchen Safety Food Food Supply 100

Modern Restaurant Management

OCTOBER 11, 2022

For the past several years—and especially since the pandemic—restaurant brands have focused on enhancing digital experiences that allow them to offer more off-premise options and streamline operations to address staff shortages. Dutch Bros: Empowering the customer to personalize their experience.

Social Media 217

Social Media Email Marketing Customer Experience Communication 217

Culinary Cues

APRIL 26, 2020

It matters not whether you are selling a Wagyu beef tenderloin or a fried chicken sandwich – what is essential is that your product is so good, so well prepared, so special that customers look at it, smell it, and take that first bite followed by a pause of surprise and a response that begins with “WOW”! Everything helps.

Guest Recovery 310

Guest Recovery Kitchen Safety Customer Service Food Safety 310

Modern Restaurant Management

MARCH 25, 2021

The team also launched Scan to Pay and Scan to Order solutions that enable customers visiting physical restaurant locations to use menus, order food, and pay for their bill through an entirely touchless experience. Is there any resistance to contactless now? How do you see contactless payments evolving?

Mobile Ordering 245

Mobile Ordering Online Ordering Small Business Customer Experience 245

Modern Restaurant Management

JUNE 5, 2023

It can make customer experiences more consistent and predictable, minimize human error, and reduce operating costs. Furthermore, the value of bolstering customer service without having to hire additional staff makes this a cost-efficient, enticing option for restaurants of all shapes and sizes.

Dine-in 189

Dine-in Customer Service Customer Experience Inventory 189

Modern Restaurant Management

APRIL 19, 2024

Chefs and restaurateurs are constantly seeking innovative methods to elevate dining experiences. This meticulous process guarantees that each bite offers a consistent experience, crucial for the enjoyment and safety of diners. Chefs are experimenting with Delta 8 to create novel flavor profiles and sensory experiences.

Fine Dining 117

Fine Dining Food Safety Uniforms Innovation 117

7 Shifts

JANUARY 31, 2024

This includes greeting guests and thanking them for their patronage, conducting tableside checks, and resolving any customer complaints quickly, effectively, and empathetically. The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience.

Management 195

Management Management Kitchen Safety Front of House 195

Goliath Consulting

DECEMBER 20, 2023

In a paradigm shift for the dining industry, restaurants are harnessing the power of Artificial Intelligence (AI) to tailor their menus to the individual nutritional needs of customers through personalized online ordering systems. With AI-driven online ordering systems, like the company BigZpoon provides, this vision is becoming a reality.

Dietary Restrictions 78

Dietary Restrictions Online Ordering Customer Experience Catering 78

Sante

JUNE 9, 2020

As the country faces the challenges brought on by COVID-19, two food service industry leaders join forces to revolutionize the dining experience with an innovative sous vide solution. Sous vide provides a consistent safe dining experience that is healthier than other cooking methods that must add more fat to the preparation process.

Kitchen Safety 130

Kitchen Safety Education Hotels Food Safety 130

Modern Restaurant Management

DECEMBER 21, 2023

BrewLogix sees consumers of craft beverages moving from a “consumption creates the experience” mindset to an “experience creates consumption” mindset. They look for experiences that include craft beverages rather than viewing consumption as the end game. Craft beverage consumers have evolved.

2023 123

2023 2024 Insurance Employee Relations 123

Foodable

JULY 28, 2020

Food Leaders blends virtual experiences with premium production and content to educate business operators worldwide. Customers will be eager to adopt safer transaction methods if it allows them to eat away from home and return to some sense of normalcy. New tech also needs to be convenient, efficient, and safe for the customer.

Innovation 52

Innovation Technology Mobile Ordering Fine Dining 52

7 Shifts

JANUARY 23, 2020

Educate yourself If there’s one thing to know when opening a new business—especially a new restaurant—it’s that there’s no such thing as “too much research.” Educating yourself and thoroughly researching every aspect of your new restaurant and your local landscape is only going to help you with fleshing out your plan. Katy, Cartago.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

SEPTEMBER 17, 2022

Southern Glazer's Wine & Spirits unveiled the results of its 2022 Liquid Insights Tour , a coast-to-coast educational initiative designed to explore and identify the latest trends in cocktails and wine. The tour kicked off in Houston in February, and included stops in Kansas City, New York, Las Vegas, Chicago and Los Angeles.

Guest Recovery 189

Guest Recovery Consumer Goods Hotels Beverage 189

Gourmet Marketing

JULY 7, 2020

Over the past few months, your hotel may have been improving marketing strategies, amping up cleaning standards, and finding innovative ways to maintain social distancing rules. There’s more you can do to improve the quality of your guests’ hotel experience. You read that right. Concierge service. Top-notch toiletries.

Customer Experience 55

Customer Experience Hotels Coupons Customer Service 55

The Restaurant Times

JUNE 27, 2023

The restaurant industry in India is a dynamic and ever-evolving landscape, driven by innovation, passion, and a relentless pursuit of excellence. By harnessing this data, businesses can enhance their operations and elevate the overall customer experience. It’s about creating meaningful connections and enhancing lifestyles.

Customer Experience 98

Customer Experience Hospitality Technology Food Supply 98

7 Shifts

APRIL 3, 2023

an hour, leaving the rest of an employee's compensation up to the good will of customers in the form of tips. A flat wage and tip structure at bartaco bartaco, a full-service restaurant with 26 locations and counting, has taken an innovative approach to employee wages—they're all the same.

Front of House 370

Front of House Tip Distribution Back of House Restaurant Law 370

Modern Restaurant Management

FEBRUARY 16, 2023

We have distinguished ourselves in a number of ways including innovation, brand, and quality. In terms of innovation, we are constantly thinking five steps ahead of our competitors to create new products inspired by pop culture, our customers, and what’s trending. That goes far beyond responding to their Yelp reviews.

Sustainability 183

Sustainability Social Media Customer Experience Consumer Goods 183

Lavu

SEPTEMBER 29, 2023

Some owners have had to take on multiple roles themselves or hire unqualified staff, affecting the quality of service and customer experience. In the meantime, restaurants continue to adapt and explore innovative solutions to overcome this hurdle and ensure their businesses can thrive.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

Modern Restaurant Management

DECEMBER 16, 2021

Our restaurant of the future is designed to benefit guests, employees and franchisees, with a new external design and a reimagined kitchen that will make it easier for us to serve hot, delicious food quickly for frictionless guest experiences, and we expect to see a lot more of that next year. Clinton Anderson, CEO, Fourth Enterprises.

2022 180

2022 Food Supply Back of House Kitchen Safety 180

Modern Restaurant Management

MAY 21, 2020

To ensure a reopening is successful, a restauranteur first needs to look at everything through the lens of whether it is safe for their staff and customers. We’ve seen a few innovative examples of businesses using existing technology to elevate their takeout practices in order to serve more customers. Emily Washcovick.

Customer Experience 228

Customer Experience Consumer Goods Social Media Dine-in 228

Modern Restaurant Management

OCTOBER 20, 2020

Given how different this year’s winter dining experience will be, restaurants will need to train staff to execute a turnkey dining experience in yet another “new normal.” Opportunity to Innovate. Direct feedback from employees is valuable for ensuring a positive outdoor winter dining experience.

Outdoor 185

Outdoor Dine-in Training Government 185

Open for Business

APRIL 9, 2024

They also serve as brand advocates, spreading their positive experiences to friends and family. Four examples of customer loyalty programs When it comes to customer loyalty programs, what works for one restaurant might not work for the next. Use each channel to drive awareness and educate people on your program and its benefits.

Loyalty Program 78

Loyalty Program Social Media Email Marketing Point of Sale 78

The Rail

JANUARY 13, 2023

With so many different choices for customers to decide on, it's often difficult to make your mark and stand out from the crowd. Nevertheless, with wise strategies and tactics in place, you have ample opportunity to differentiate yourself from other restaurants and create an unforgettable experience for patrons of your establishment.

Beverage 116

Beverage Marketing Point of Sale Social Media 116

Modern Restaurant Management

JANUARY 19, 2021

It’s not that customers don’t like the pizza; they just don’t like getting duped. Cheese might have been more explicit about their new venture, and asked customers how a weeknight pizza should be different than a birthday party pizza. For some early ideas, build from your existing customer journey.

Front of House 212

Front of House Online Ordering Food Order Customer Experience 212

Lavu

NOVEMBER 17, 2023

Aggressive marketing with loyalty programs and limited-time offers drives customer traffic and increases sales. Despite industry challenges, efficient operations and customer engagement help fast-food chains thrive. Unique and trendy menu items, excellent customer service, and technology integration help attract and retain customers.

Fast Casual 123

Fast Casual Fine Dining Food Truck Loyalty Program 123

Ken Burgin

FEBRUARY 13, 2024

Applicants may wonder about the restaurant’s culinary direction, commitment to sustainability, sourcing ingredients, and how innovation is balanced with tradition in the kitchen. Chefs may wish to know how much freedom they have to contribute ideas, experiment with dishes, and have a say in menu development.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

DECEMBER 28, 2020

I think that guests will be choosy with where they go out in the future, and concepts that provide an authentic and safe experience will definitely have the edge. The younger generations don’t just want great food, they expect memorable experiences. Britt Mills, Senior Director of Customer Experience at Mobiquity.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

OCTOBER 7, 2021

However, in the process of resuming and continuing restaurant operations, operators need to take steps to lower the risk of infection among employees and customers and prevent the spread of COVID-19. Innovation is needed in several areas, including: Staff management. A lot of people handle food before it’s given to customers.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

Modern Restaurant Management

NOVEMBER 15, 2022

If a restaurant is underpricing the market and is busy relative to its peers, it may have room to increase pricing without damaging its customer base. One way to maximize pricing efficiency is to raise standard menu prices but keep specials priced low, offering something of value to the bargain hunters in the customer base.

Pricing 196

Pricing Food Supply Seasonal Menu Menu 196

Culinary Cues

JUNE 11, 2020

We are fearful that customers will not return and customers are fearful of what is waiting for them as they venture out with loads of trepidation. Wouldn’t it make sense to not rock the boat any more – to get into our rhythm and put on a familiar face – this is, after all what out customers expect and want – right?

Restaurant Law 322

Restaurant Law Customer Service Customer Experience Food Supply 322

Perfect Daily Grind

OCTOBER 16, 2022

And while cold brew is certainly one of these beverages, there is a growing need to innovate and differentiate within this segment. In turn, he says this means he can experiment more with different coffees. “We The sensory experience of snapchilled coffee is different from the more traditional flavour profiles of cold brew.

Beverage 141

Beverage 2025 Technology Customer Experience 141

Modern Restaurant Management

FEBRUARY 4, 2020

Chang’s, Wing Squad, Yumpingo, Restaurant Revolution Technologies, Waitbusters, Dairy Queen, Fish City Grill, The National Restaurant Association and the National Restaurant Association Educational Foundation and Keilhauer. These new restaurant additions will allow more guests to experience the P.F. New CEO at Boston Market.

Online Ordering 116

Online Ordering Hospitality Leadership Design 116

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. This year we learned that guests are still seeking that experience even if it needs to move outside of the traditional indoor restaurant setting. Shasta, California. Ranbir Bhatia, GM, Benares NJ in Wyckoff, New Jersey.

2020 174

2020 Online Ordering Point of Sale Cash Management 174

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. ” Curry Up Now Adds Incentives LTO.

Franchise 203

Franchise Franchising Fast Casual Point of Sale 203

Perfect Daily Grind

SEPTEMBER 23, 2022

The IWCA’s local chapter is inviting coffee professionals to a safe space where women and other marginalised people in the industry will share their individual experiences. SIGEP The Dolce World Expo to showcase Italian coffee, pastry, and gelato innovation in Rimini. It will be held at the Sands Expo & Convention Centre.

Workshop 130

Workshop 2022 Food Truck Events 130

Perfect Daily Grind

APRIL 23, 2023

When it comes to product development positions, this can be a suitable career step for head roasters who are looking to be more creative and innovative. Head roasters can also explore career options in marketing and coffee education,” Cleia says. Hiring and scheduling staff would also be priorities.

Equipment 148

Equipment Education Sourcing Employee Relations 148