Modern Restaurant Management

NOVEMBER 1, 2024

Companies must be transparent, honest, and compassionate as they explain what they’re doing to protect public health and to ensure that similar outbreaks won’t happen again. Maximize Public Health and Brand Reputation Companies must work together to identify and remediate risks. The second priority is brand protection.

Supplies 419

Supplies Food Supply Point of Sale Communication 419

EATER

NOVEMBER 15, 2024

. | Robert Sietsema/Eater NY Wonder wants to fix food delivery — so it just acquired Grubhub On November 13, Wonder, the company that describes itself as “a new kind of food hall,” announced its acquisition of the established food ordering and delivery platform Grubhub. How does Wonder work? Wonder hasn’t always worked this way, however.

Food 300

Food 2024 2023 Food Order 300

Modern Restaurant Management

MARCH 25, 2025

On my YouTube show , I’ve talked to other industry leaders, like Dan Anfinson, COO of MH Restaurant Group, about this problem and how companies can position promoted managers for success. A big mistake that restaurant companies make is assuming that an experienced GM can seamlessly step into a multi-unit position. The reality?

Coaching 322

Coaching Leadership Training Management 322

Modern Restaurant Management

OCTOBER 11, 2024

Behavioral control − does the company control or have the right to control what the worker does and how the worker does the job? Reputational damage : Misclassification issues can harm a company’s reputation and employee morale. Generally, there are three categories to consider.

Audits 418

Audits Employee Relations Restaurant Law Document 418

Modern Restaurant Management

NOVEMBER 11, 2024

Companies like Bear Robotics offer robots like Servi, designed to act as food runners and table bussers. While companies experiment with automating the front-of-house and kitchens today, tomorrow, entire sectors could be reimagined through AI and robotics. But we do know it’s coming, and it's coming fast.

Front of House 450

Front of House Food Order Seating Customer Experience 450

Modern Restaurant Management

MARCH 3, 2025

An Aon Hewitt study found that turnover was reduced by 31 percent at companies with a strong culture of employee appreciation compared to businesses with weaker recognition programs. Investing in employee growth shows that the company values their development. That’s what makes this day even more important.

Insurance 412

Insurance Healthcare Leadership Small Business 412

Modern Restaurant Management

MAY 29, 2025

In addition to touchless menus and payment options, QR codes helped companies bridge the information gap, putting everything from FAQs to wifi network info and passwords to maps at consumers’ fingertips. McDonald's started incorporating QR codes across their mobile apps and throughout their brand loyalty programs. Not at all.

Menu 371

Menu Loyalty Program Download Customer Service 371

Modern Restaurant Management

JANUARY 28, 2025

Companies that do this well are not only better places to work, but they’re also more operationally sound. Enforcing Policies : Upholding company standards with fairness and consistency. They ignite passion and purpose in their teams, shape the company culture, and empower employees to reach their full potential.

Management 422

Management Management Leadership Innovation 422

Modern Restaurant Management

JANUARY 17, 2025

“As accessibility, availability, and affordability of these medications improve, it will become critical for companies to develop strategies that support consumers on their health journeys.

Beverage 410

Beverage Magazine Education Retail 410

Modern Restaurant Management

JANUARY 30, 2025

While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences. However, these challenges also create opportunities for synergy.

Social Media 386

Social Media Innovation Sustainability Marketing 386

Modern Restaurant Management

JANUARY 6, 2025

"Whether or not the proposed tariff hikes come to be, several serious strategic issues continue to be debated in food company boardrooms that now require immediate decisions and alignment on action plans." "Raw materials, particularly core items, will continue to be expensive," Kafarakis added. "Between

2025 398

2025 Food Food Supply 2024 398

Modern Restaurant Management

OCTOBER 14, 2024

These fees, charged by credit card companies to process transactions, can profoundly impact restaurants of all sizes. Interchange fees are non-negotiable and credit card companies adjust them regularly. As a percentage of each sale, interchange fees may seem minor individually but can accumulate to significant amounts over time.

Cash Management 322

Cash Management 2023 Customer Service Influencer 322

Modern Restaurant Management

MARCH 27, 2025

Regular in-house cleanings, education about common fire risks, and partnership with a professional kitchen exhaust cleaning company all help reduce the likelihood of kitchen fires. Because of this, it’s in your best interest to partner with a professional kitchen exhaust cleaning company.

Kitchen Safety 354

Kitchen Safety Equipment Take-out Education 354

Modern Restaurant Management

DECEMBER 16, 2024

Bonus Tip : Structure your handbook around the employee lifecycle, covering company culture and recruitment through performance management and termination to ensure a clear, easy-to-follow guide for every stage of the employee experience. Prepare for Labor Law Changes Stay ahead of—and compliant with—upcoming labor law changes.

2025 449

2025 Restaurant Law Audits Recruiting 449

EATER

NOVEMBER 1, 2024

The company’s anti-union stance didn’t help, either — many people’s opinions on Starbucks have soured as the company has fired organizers and allegedly told unionizing workers in 2022 that they could lose access to benefits if their efforts succeeded. Starbucks denied the allegation.)

Customer Experience 326

Customer Experience 2003 Point of Sale 2006 326

Modern Restaurant Management

APRIL 2, 2025

Streamline Before You Diversify Before diversifying suppliers, companies often need to streamline their SKUs. Companies with diverse supply chains are better positioned to pivot when crises occur. Ultimately, a company’s ability to diversify suppliers for certain items may depend on how commoditized those products are.

Supplies 251

Supplies Inventory Sourcing Operations 251

Culinary Cues

JANUARY 26, 2025

I have worked with and enjoyed the company of many of them and learned so much about the human condition in the process. Most large restaurant and hotel companies adhere to this because they are larger targets, but some independents will risk the fines and possible jail time hoping they can fly under the radar.

Food 446

Food Hotels Fine Dining Agriculture 446

EATER

NOVEMBER 26, 2024

However, “there has been a run on several matcha producers, mainly in the Uji area outside Kyoto,” says Zach Mangan, owner of the Brooklyn-based tea company Kettl. The company also notes that the milling facilities needed to turn tencha into matcha also hit their capacity this year, since many are small businesses and not large factories.

Point of Sale 297

Point of Sale 2001 Food Supply Fast Casual 297

Modern Restaurant Management

NOVEMBER 14, 2024

They’ll be trained on the exact preferred responses to FAQs, scripts, as well as menu offering and company value add branding that is preferred to be communicated. Call recording and transcript summaries are logged, including any exact facts of the call that are necessary to the operation.

Reservations 448

Reservations Online Ordering Loyalty Program Book 448

Modern Restaurant Management

APRIL 28, 2025

” That vague language cost us the case—and the company money. Your company, not the employee. .” But then I read the claim response our manager submitted: “Employee left due to stress. Wasn’t a good fit.” That moment stuck with me. Miss the deadline? Manager-HR Disconnect.

Document 340

Document Coaching Audits Training 340

EATER

MARCH 27, 2025

The company could fold, it could stop selling the product, or almost worst of all, it could change the recipe to produce an imitation of your beloved, like the Men In Black bug alien in his Edgar suit, ransacking your pantry as if he belonged there. Occasionally companies will crow about a changed recipe, like Chips Ahoy!

Consumer Goods 351

Consumer Goods Food Supply 2019 Food Order 351

Modern Restaurant Management

MAY 27, 2025

The company detected unauthorized access to its corporate systems in August 2023, which ultimately compromised personal information of 183,000 of current and former employees as well as their beneficiaries. Both companies faced breaches that compromised employee data, leading to class-action lawsuits alleging inadequate security measures.

Insurance 282

Insurance Document Employee Relations 2023 282

Modern Restaurant Management

JUNE 11, 2025

Gen Z cares about where ingredients come from, how teams are treated, and what a company stands for. They seek leaders who are visible, hands-on, and willing to discuss the company's past and future. They want to support brands that feel real, socially responsible, and aligned with what they care about. That starts with leadership.

Marketing 251

Marketing Social Media Customer Experience Consumer Goods 251

EATER

OCTOBER 30, 2024

According to oral history, George Renninger first invented candy corn in the 1880s while working at the Philadelphia-based Wunderle Candy Company , where it went by the names “Butter Cream” and “Chicken Corn.” Candy corn, on the other hand, has been around since the 19th century, its roots firmly planted in American soil.

2013 293

2013 Agriculture Advertising Take-out 293

Modern Restaurant Management

NOVEMBER 4, 2024

In a statement, the owner and operator of 39 domestic restaurants in the casual dining chain, says its expects to use the time and legal protections made available through the Chapter 11 restructuring process to allow the company to explore strategic alternatives in order to ensure the long-term viability of the brand. "The

2024 221

2024 Point of Sale Franchise Franchising 221

EATER

MAY 5, 2025

Ten years ago, if you got a New York Times review, you would be flooded, said Lilli Sherman of marketing events company OMA at the time. And who on Earth asked for a matcha latte made in collaboration with some inventory software company ? You were set at least for a few months. And that really isnt the case anymore.

Food 238

Food Consumer Goods Email Marketing Social Media 238

Modern Restaurant Management

MARCH 31, 2025

From franchise compliance to mergers and acquisitions (M&A) terms, the right legal frameworks can guide a restaurant company to long-term, sustained success. By embedding risk management into your business culture from the outset, you will minimize the chances of legal challenges as your company grows.

Franchise 221

Franchise Franchising Restaurant Law Cash Management 221

Modern Restaurant Management

OCTOBER 24, 2024

B Corp Restaurants As of early 2024, almost 150 restaurants around the world have achieved the certification, from fine-dining independents to fast-casual chains, with hotels, breweries and food delivery companies also dotting the list.

Certification 221

Certification Fast Casual Front of House Sustainability 221

Modern Restaurant Management

APRIL 4, 2024

There is not one simple thing a company can do to be more sustainable–there are dozens that need to done every day, but they are doable. The book's highlighted advice includes: Pick The Battles to Win – Ganzler helps companies gather, organize, and evaluate myriad issues they could take on.

Sustainability 490

Sustainability Book Food Supply Waste 490

Modern Restaurant Management

SEPTEMBER 9, 2024

The company's Beastro was designed to use AI to create personalized dishes, thereby cutting labor costs and cutting food waste. That’s where companies like Kitchen Robotics come in – the company stands out as one of the few companies to have successfully commercialized a product.

Food Safety 473

Food Safety BOH FOH Kitchen Safety 473