Modern Restaurant Management

APRIL 9, 2025

After successfully opening a second location in Kernersville, NC, and planning for a third one, the fast-casual gourmet slider brand has started franchising and plans to grow strategically in the Southeast region. At Sammy’s Sliders, we see AI as an opportunity to enhance – not replace – human hospitality.

Loyalty Program 251

Loyalty Program Franchise Franchising Fast Casual 251

Modern Restaurant Management

DECEMBER 18, 2024

So much data is generated at every point within a restaurant, whether fast casual or fine dining. We'll see the continued shift of leveraging AI to help with other commodity tasks to free up humans to have more time to give customers higher-quality hospitality. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

OCTOBER 20, 2022

In the wake of the pandemic-induced economic turbulence, hospitality is suffering from labor shortages, with the increased cost of living compounding the impact on businesses and individuals alike. Language barriers can hinder the speedy delivery of customer needs, especially in a fast-paced hospitality sector.

Communication 470

Communication Hospitality Customer Service Fast Casual 470

Modern Restaurant Management

FEBRUARY 19, 2025

According to the hospitality experts at Washington D.C.-based based architecture and design firm / /3877, newly-available real estate offers prime locations and cheaper rent for fast casual restaurants such as taco shops and upscale burger joints.

Fast Casual 221

Fast Casual Customer Experience Design Casual 221

Modern Restaurant Management

FEBRUARY 22, 2022

Last November alone, a record-high one million American hospitality workers quit their jobs. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality. When technology elevates the role of the human worker, there really is no dichotomy between automation and hospitality.

2022 487

2022 Hospitality Online Ordering Customer Experience 487

Modern Restaurant Management

SEPTEMBER 27, 2023

Guests are dining out more often than last year and and rewarding great service, with the highest tips at bars and fine dining restaurants, according to hospitality industry data from Lightspeed Commerce Inc. percent) than they do in casual restaurants (16.5 percent at fast casual restaurants. percent to 8.07

Fast Casual 493

Fast Casual Fine Dining Employee Relations Customer Service 493

Modern Restaurant Management

SEPTEMBER 23, 2020

Whether fine-dining or fast casual, great service now revolves around the customer experience you bring to every interaction. While some restaurants may be a bit behind the curve in terms of investing in technology, the good news is that there are a variety of new tools available for the hospitality space.

Customer Experience 598

Customer Experience Customer Service Fast Casual Mobile Ordering 598

Modern Restaurant Management

MAY 22, 2025

Fine dining venues benefit from understated elegance through embroidered logos on professional attire, while fast-casual concepts can leverage more dynamic graphics and color palettes to reflect their energetic atmosphere. Strategic use of color should inform uniform design decisions.

Uniforms 221

Uniforms Loyalty Program Front of House Customer Experience 221

Modern Restaurant Management

MAY 16, 2025

In today’s fast-paced dining world, guest satisfaction goes beyond just great food—it’s about delivering a seamless experience. Communication as a Foundation for Service Efficiency Fast and effective service is rarely accidental. A well-informed team can anticipate issues before they affect the guest.

Front of House 251

Front of House Communication Back of House Fast Casual 251

Modern Restaurant Management

MAY 30, 2025

Fast Food and QSR Value The United States Fast Food & Quick Service Restaurant Market size was valued at US$ 248.8 billion by 2033, according to The "United States Fast Food and Quick Services Restaurants Market Size and Share Analysis – Growth Trends and Forecast Report 2025-2033" from ResearchAndMarkets.com.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Restaurant Business

JUNE 11, 2025

All photos courtesy of Ascent Hospitality Management A pair of legacy family-dining brands are out to prove that age is only a number. The of-the-moment menu updates are part of sweeping rebrands at the two chains under owner Ascent Hospitality Management. A rendering of Perkins Griddle & Go fast-casual concept.

Fast Casual 167

Fast Casual Front of House Back of House Leadership 167

Modern Restaurant Management

APRIL 29, 2021

“We are seeing sign-on bonuses at fast food and fast casual locations, something never seen before in the industry. Fast casual will continue to push out full-service brands because they can assemble food in front of you and get food to the customer more quickly. This is what has been working for me.”

Fast Casual 553

Fast Casual Hiring Online Ordering Front of House 553

Modern Restaurant Management

DECEMBER 16, 2021

As a result, quick-service and fast-casual restaurants are increasingly harnessing data and automation to give their customers what they want before an order comes out of their mouth – or their brand’s app. Hold the pickles but double-up on mayo. Gluten-free buns, please. Supersize it – every time.

2022 473

2022 Hospitality Loyalty Program Point of Sale 473

Modern Restaurant Management

FEBRUARY 10, 2020

42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). Healthier Hospitals. It wouldn’t be an unusual tally of meals consumed by a patient admitted to a hospital for heart disease or stroke.

Hospitality 460

Hospitality Food Consumer Goods 2019 460

Modern Restaurant Management

JANUARY 2, 2024

– Jay Fiske, President, Powerhouse Dynamics The Future is here – Robots will become a larger part of society In 2024, I anticipate an increase in the number of robots deployed in the hospitality industry, especially in terms of cleaning, cooking and security robots. The hospitality industry suffers the most from labor shortages.

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2024 Fast Casual Food Safety Insurance 493

Modern Restaurant Management

APRIL 29, 2020

Joey Coiffi, top photo, CEO of The Salad House , a growing New Jersey-based fast casual franchise, discusses how their restaurants were able to quickly ramp up to help out, the impact of social media sharing as well as restaurant technology's role in giving back. How did you get the idea to contribute your food to hospitals?

Social Media 474

Social Media Front of House Back of House Fast Casual 474

Modern Restaurant Management

MARCH 18, 2024

The visionary panel that explored dining away from home included members with specific expertise and interest in restaurant dining and the hospitality industry. Among the findings: Casual experiential dining appeals on many fronts to consumers of varying ages in different parts of the country looking for affordable culinary experiences.

2024 474

2024 Food Truck Fast Casual Consumer Goods 474

EATER

NOVEMBER 10, 2021

The restaurateur behind Shake Shack and Union Square Hospitality Group is investing in Panera Brands, where he’ll help the brand go public and apply his “enlightened hospitality” philosophy Panera Brands is set to go public, and Danny Meyer is getting a piece of the bread.

Hospitality 244

Hospitality Fast Casual 2006 Food Safety 244

Modern Restaurant Management

DECEMBER 21, 2022

– Cultivate Hospitality founding partners Sam Bakhshandehpour and Peter Peterson. Brands that offer value and consistently deliver on the fundamentals of hospitality will undoubtedly do well. Fast casual will continue to shine as it has since the pandemic generating the highest asking prices in the marketplace.

2023 419

2023 Loyalty Program Fast Casual Customer Experience 419

Modern Restaurant Management

JUNE 18, 2020

Recognizing this shift, Freshii , a fast-casual franchise with hundreds of locations globally, created a corporate partnership that enables companies to offer meal kits and market baskets at a discount to their employees.

Supplies 476

Supplies Innovation Food Supply Loyalty Program 476

Modern Restaurant Management

APRIL 1, 2020

Since most major QSR and fast casual concepts have already made significant investments in boosting their digital and off-premises offerings, many brands have the infrastructure in place to succeed but are looking for ways to keep up with the increase in demand.

Technology 472

Technology Healthcare Social Media Mobile Ordering 472

Modern Restaurant Management

MAY 24, 2022

According to the 2021 State of the Restaurant Industry Report released by the National Restaurant Association, some 40 percent of restaurant operators across six dining models (family dining, quick service, casual dining, fast casual, fine dining, and coffee and snack) mentioned that they added a contactless or mobile payment option.

Marketing 508

Marketing Loyalty Program Coupons Fast Casual 508

Modern Restaurant Management

JULY 22, 2021

Not just quite but we can already see some effects of COVID-19 in the hospitality industry, especially restaurants. Apart from always being more profitable, large fast casual chains could exploit the situation and simply buy out the out-of-business bistros located at the nicest downtown corners. Is it over yet?

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. In the U.K.

2020 480

2020 Food Safety Fast Casual Guest Recovery 480

Modern Restaurant Management

OCTOBER 10, 2024

Consider a large Mexican fast-casual chain that implemented a tuition coverage program for employees pursuing degrees in fields like agriculture, culinary arts, and hospitality. What kind of skills are most in demand for restaurant and hospitality careers?

Education 221

Education Loyalty Program Leadership Customer Service 221

Future Food

NOVEMBER 27, 2024

Suddenly we find that 2024 is almost behind us now but Future Food would like to share with you the trends and insight that we see across the food and hospitality sector. What is happening with consumer spending patterns in the hospitality sector? So where are consumers spending on food and hospitality? Source mccrindle.com.au

Hospitality 78

Hospitality 2025 Food Back of House 78

Modern Restaurant Management

DECEMBER 19, 2019

The most recognizable observation is that staffing proves to be a challenge across the board and stems from an oversaturation of options within the hospitality business areas. Hiring trends are consistent with other restaurants located in those specific areas, whether fast-casual, full-service, family-style or quick-service.

Fast Casual 311

Fast Casual Hiring Front of House Casual 311

Modern Restaurant Management

JULY 27, 2021

Being family-friendly is a goal for many restaurants and hospitality brands. Loper said, “We bring brands to life for families and children in the hospitality industry. ” The company’s collaborators include a host of well-known quick-serve restaurants, fast-casual establishments, and hotels.

Fast Casual 474

Fast Casual Hotels Hospitality Casual 474

Modern Restaurant Management

MARCH 3, 2025

The Charlotte-based hospitality branding agency has a wealth of experience developing comprehensive hospitality concepts. We were entering the saturated fast-casual burger space and knew we needed to make an impact. In case you were wondering why they chose the name The Plaid Pengun, Haubenhofer tells the story.

Social Media 252

Social Media Customer Experience Email Marketing Loyalty Program 252

Modern Restaurant Management

FEBRUARY 18, 2020

Elo’s Sonal Apte, vice president of retail and hospitality. In the short term, it’s QSR that will experience labor improvement, then fast-casual. Hospitality is the new "secret sauce" that many industries are using to differentiate. Restaurants will become increasingly casual.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MAY 24, 2022

According to the 2021 State of the Restaurant Industry Report released by the National Restaurant Association, some 40 percent of restaurant operators across six dining models (family dining, quick service, casual dining, fast casual, fine dining, and coffee and snack) mentioned that they added a contactless or mobile payment option.

Marketing 449

Marketing Loyalty Program Coupons Fast Casual 449

Modern Restaurant Management

JUNE 16, 2022

Reports show that 81 percent of fine dining establishments, 78 percent of family restaurants, and 77 percent of fast-casual spots added curbside pickup, pivoting away from dine-in services after March 2020. Hospitality Reimagined. In reality, hospitality is how a restaurant makes its customers feel. Lessons Learned.

Online Ordering 472

Online Ordering Point of Sale Management Management 472

Modern Restaurant Management

AUGUST 17, 2020

Quick service and fast casual segments continue outperforming full-service restaurants by a very wide margin. By June, the median company in quick service and in fast casual had increased their number of hourly employees per location compared to their pre-pandemic staffing levels. How Is Casual Dining Doing?

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Modern Restaurant Management

FEBRUARY 1, 2022

Key figures on the restaurant workforce include: Roughly 50 percent of restaurant operators in the fullservice, quickservice, and fast-casual segments expect recruiting and retaining employees to be their top challenge in 2022.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

FEBRUARY 7, 2023

The modern restaurant ecosystem demands that businesses of all shapes and styles, from full-service fine dining to quick-serve fast-casual, incorporate third-party delivery systems into their business models, strategic planning, Front and Back of House training and physical design.

Delivery 492

Delivery Front of House Back of House Fine Dining 492

Modern Restaurant Management

NOVEMBER 8, 2022

After these episodes, my conversations with culinary leaders continue to highlight that a of people left the hospitality business for good. Since the pandemic, many chefs created fast-casual concepts and we see more and more tasting and prix-fix menus. And finally, chefs will find out what their peers are doing.

Food 450

Food Book Travel Leadership 450

Modern Restaurant Management

NOVEMBER 1, 2021

is facing a critical labor shortage, particularly hourly restaurant and hospitality workers. "The Portillo's, the fast casual chain known for its hot dogs, increased hourly rates in a handful of markets and extended $250 hiring bonuses. How can they invest in attracting staff when their revenues have taken such a hit?

Front of House 520

Front of House Fast Casual Dine-in POS 520