Modern Restaurant Management

MAY 14, 2025

Clear Communication Maintain open and transparent communication channels where employees can freely express concerns or ideas. Encourage open communication about mental health issues and provide training for managers on how to support employees who may be struggling. Encouragetheuse of freefederal andstate programs.

Serving 373

Serving Workshop Education Training 373

Modern Restaurant Management

JANUARY 7, 2025

Consider the line cook who notices ticket times steadily creeping up and takes the initiative to communicate with the team and adjust the pace, all without management intervention. ” Try: “We commit to open communication because it strengthens trust and allows everyone’s voices to be heard.”

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

APRIL 29, 2025

Restaurants can also generate custom booking links, allowing diners to make a reservation or join the waitlist directly from their preferred social media platforms. Live Yelp Waitlist updates on iOS devices let diners track their place in line right from their lock screen, which reduces uncertainty and improves communication.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

APRIL 22, 2025

This article is inspired by my book, 10 Rules of the Chef in the Modern Era. While the book offers a practical and concise guide, here I’d like to dive deeper into one of its core principles—highlighting how thoughtful preparation shapes true leadership in the kitchen. Why did you include this concept in your book?

Leadership 251

Leadership Ordering Book Hotels 251

Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Tablets to manage restaurant bookings for maitre d' or front-of-house staff.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

7 Shifts

NOVEMBER 15, 2024

How do you communicate restaurant policies and changes to your employees effectively? How do you maintain smooth communication between FOH and BOH staff? Becoming a restaurant manager entails leadership and communication skills. This question also gauges a potential manager’s leadership and communication skills.

Leadership 195

Leadership Management Management Operations 195

Culinary Cues

JANUARY 11, 2020

Ample research has been done pointing to the most significant culprit behind these issues – POOR COMMUNICATION! We live in a world where numerous communication tools are available and where an overload of ineffective communication abounds, confuses, and even irritates those on the receiving end.

Communication 407

Communication Leadership Employee Relations Entertainment 407

7 Shifts

MARCH 22, 2021

Manager Log Books. Restaurant Employee Communications Tools. Manager Log Books ?? Restaurant Employee Communications Tools ?? These tools can help you and start spending more of your time doing what you love and growing your business for the future. Restaurant Employee Scheduling Software. Time Clocking. POS and phones ?

Management 435

Management Management Book Communication 435

Modern Restaurant Management

OCTOBER 18, 2023

This generation, Gen Z, has grown up relentlessly surrounded by technology — whether it's at-school laptops, online gaming, or digital communication, it's here to stay. Provide Employees with Tools to Communicate More Effectively In any workplace, communication is the pillar of success.

Communication 446

Communication Online Ordering Technology Sourcing 446

7 Shifts

JULY 22, 2022

Communications. Staff communication: Messaging, Announcements, and Attachments. With 7shifts messaging and announcements, managers can quickly communicate menu updates, personnel changes, and even attach files to quickly let staff know about important details. Manager Log Book. Even managers need summer vacation!

Tip Distribution 391

Tip Distribution Certification Document Outdoor 391

Modern Restaurant Management

JUNE 24, 2021

Creating and deliver engaging content, maintaining customer communications, establishing an online presence, reviewing data-driven analytics, setting up paid advertising initiatives…all of these important steps take time. Customer communications – Email and Text. Google Rankings and Google My Business.

Marketing 508

Marketing Social Media Mobile Ordering Website Management 508

7 Shifts

FEBRUARY 4, 2021

In this article, we’ll take a look at how Tayler Book, co-founder of Beechwood Doughnuts, evolved her restaurant digitally and physically to get where they are today—making thousands of doughnuts a week for the Niagara region. Communicating the new schedules was another logistical nightmare. A match made in doughnut heaven ??

Operations 370

Operations Book Small Business Communication 370

Social Hospitality: Restaurants

AUGUST 13, 2020

For example, taking and processing orders, accommodating new arrivals at hotels and venues, processing booking and customer information, processing check-outs faster, and much more. Good customer communication is another vital pillar of long-term success in this industry. At the same time, they elevate security on the premises.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

Modern Restaurant Management

APRIL 4, 2024

The book's highlighted advice includes: Pick The Battles to Win – Ganzler helps companies gather, organize, and evaluate myriad issues they could take on. Why did you want to write this book and why now? I hope the title captures the dual goals of the book. I hope the title captures the dual goals of the book.

Sustainability 490

Sustainability Book Food Supply Waste 490

Modern Restaurant Management

JUNE 10, 2021

We’ve been comparing the restaurant and hotel industries for several years as we see a similar storyline playing out in real time with restaurants, where third-party sales channels are rapidly capturing share and command of digital bookings. The concept of direct bookings long precedes the digital era in other industries.

Airlines 493

Airlines Consumer Goods Point of Sale Hotels 493

7 Shifts

JUNE 3, 2022

And there are a number of easy ways to do it: Praise publicly on internal communication channels like email, group chats, or staff pages. Communication is lacking. 72% of employees ranked team communication as important to their satisfaction at work. The Solution: Standardize team communication. Use Manager Log Books.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

AUGUST 14, 2023

The best restaurant branding ideas encompass the overall experience and perception people have of your restaurant — communicating your values, personality, and unique offerings. Any time your business creates marketing materials or modifies the dining room, it should be cross-referenced against the brand book.

Social Media 419

Social Media Book Customer Experience Design 419

7 Shifts

DECEMBER 18, 2023

Manager log books Even if it’s just a shared cloud document, you need a centralized place for your managers to exchange information. Management log books also cut down on confusion. When customer complaints or employee concerns come up, each manager can get up to speed just by reading the log book.

Management 397

Management Management Email Marketing Point of Sale 397

Modern Restaurant Management

APRIL 24, 2020

And throughout times of crisis, consumers’ expectations for reliable, timely, and mindful communication exponentially increase, leaving marketers with the massive challenge of delivering for all locations. And as a localized marketing strategy is deployed, empathy must lead and inform all communication during this pandemic.

Marketing 467

Marketing Communication Information Sourcing 467

7 Shifts

MARCH 16, 2020

Communicate with staff and managers. Communicate with your manager about any changes to your situation—whether you’ve recently travelled or are feeling unwell. Learn more about communication ? Manager Log Book The 7shifts Manager Log Book provides a communication channel for managers to stay in-sync during the uncertain times.

Management 369

Management Management Employee Relations Kitchen Safety 369

7 Shifts

JULY 31, 2020

Keeping the Mattenga’s team in-sync Mattenga’s Pizzeria keeps their operations on lock with over 60 Manager Log Book entries a day. Restaurant communication is another major factor that can make or break the productivity and success of your restaurant team. Issues of communication, or lack thereof, is very common in the restaurant.

Management 370

Management Management Document Communication 370

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. Improve workplace culture with fair scheduling, competitive pay, and open communication. Use handheld ordering devices to speed up communication between servers and the kitchen.

Operations 195

Operations Management Management Front of House 195

Culinary Cues

APRIL 10, 2025

One such awakening is my passion for telling stories, writing, and communicating thoughts with the pen and keyboard. I hope you enjoy the book. On this day in 2025 I humbly present my third novel a work of fiction that allows me to tell a story through the eyes of a chef.

Travel 350

Travel 2025 Blog Food Order 350

Modern Restaurant Management

NOVEMBER 26, 2024

Fewer choices communicates exclusivity, which drives up customer value. This concept was popularized by psychologist Barry Schwartz in his book, "The Paradox of Choice: Why More is Less." And as spending increases, so does engagement.

Seasonal Menu 251

Seasonal Menu 2024 Customer Experience Menu 251

Modern Restaurant Management

OCTOBER 1, 2022

Users should easily access the menu, book a table, and click on the phone number or other links without pinching. Communicate with Customers on Social Media. Despite the significant number of communication channels, email marketing isn’t as outdated as it may seem. Optimize the website for mobile screens.

Marketing 508

Marketing Email Marketing Social Media SEO 508

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Communication is key if you want to build a badass culture. Reading books.

Coaching 337

Coaching Email Marketing Communication Book 337

7 Shifts

SEPTEMBER 16, 2021

Better yet, using technology like 7shifts Manager Log Book can make this process even simpler. Improving employee communication is essential in any restaurant — not just among team members, but also with managers and the owner(s) of a restaurant business. Online Employee Communication. Manager Log Book.

Management 370

Management Management Document Hiring 370

ChowNow

FEBRUARY 21, 2025

Diners want the convenience of ordering, booking, and engaging with their favorite restaurants straight from their phones. Popular platforms like OpenTable , Resy , and Yelp Guest Manager provide different levels of functionality, from simple online booking to full-scale table management with customer insights and marketing features.

2025 195

2025 Loyalty Program Mobile Ordering Online Ordering 195

Modern Restaurant Management

OCTOBER 8, 2024

Both brands take a people-centric approach, intentionally embedding soft skills like communication, teamwork, and resilience into hiring, training, and management practices. What I didn’t have in technical knowledge, I countered with my ability to communicate, lead, and connect with people.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Modern Restaurant Management

NOVEMBER 9, 2022

Gen Z, the target demographic for the restaurant industry, prefers to communicate via text. Within minutes, the conversational AI books the interview. For example, if you plan to use a QR code, don’t have the code send the candidate to your usual hiring site to fill out more forms. Guide them to something more uncomplicated.

Hiring 506

Hiring Recruiting Website Management Social Media 506

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Moreover, by eliminating unnecessary tasks, staff can focus more on the quality of their work.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Modern Restaurant Management

APRIL 12, 2021

This is an excerpt from Chicago restaurant industry veteran Ken McGarrie’s new book, The Surprise Restaurant Manager, which aims to help solve a common, but rarely addressed problem in the industry. Every night you ask the guests at each table, “How is everything?” ” Their answers are always positive.

Management 520

Management Management Book Small Business 520

Modern Restaurant Management

DECEMBER 31, 2024

” “Personalized sommelier experiences with paired tasting menus to the exact standards of our guest booking an event. Co-Founder, Pastry Chef, Communications Director, Eat Well Hospitality, Hsing Chen : “I believe people are looking for more intimate and meaningful experiences when dining out.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

AUGUST 28, 2024

For example, with the influx of data-driven marketing, consumers increasingly value brands that offer more personalized experiences which are tailored to their preferences, needs, and past behaviors, by way of customized communications, targeted offers, loyalty programs, and more.

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

Culinary Cues

MAY 27, 2023

Encourage your staff to share the number with key family members and if there is a legitimate “emergency” this is the lifeline, in a semi-private setting where they can communicate. “I Feed it to your staff members and talk about the book while you are engaging in daily tasks.

Technology 418

Technology Front of House Social Media Back of House 418

Modern Restaurant Management

MAY 31, 2023

Operators can successfully achieve this by offering guests upgrades from the very start – right at booking. Actively Communicate with Loyal Customers It’s important for restaurants to share their Father’s Day specials with everyone.

Marketing 442

Marketing Email Marketing Online Ordering Specials 442

Culinary Cues

AUGUST 14, 2020

Support your local bookstore where the owner and staff are excited to turn you on to a new book. Small, personal and people first always shines above large and business first. Support the neighborhood restaurant with owners and employees who work side by side with a smile on their face.

Small Business 447

Small Business Leadership Customer Service Café 447