Gecko Hospitality

MARCH 10, 2023

Toxic workplace culture Inability to work flexible hours Low wages Long hours Poor communication No opportunity for growth Employee doesn’t feel connected Lack of recognition Overworked due to understaffing There are other reasons for leaving the hospitality industry such as relocation, but, the majority of quits are due to leaders.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. Communicate and let me know.’

Hiring 195

Hiring Front of House Back of House Document 195

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Transparent communication helps manage their expectations and reduces frustration. Address any bottlenecks or issues that may be causing delays and provide ongoing coaching to improve productivity.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Crunchtime

FEBRUARY 7, 2024

While these methods help communicate SOP details to a degree, there is little to no accountability built into the system and it is next to impossible to roll out changes quickly. Digitize your standard operating procedures Operators are moving away from pen and paper or distributing physical “books” to standardize their operating procedures.

Operations 78

Operations Audits Cash Management Food Safety 78

Crunchtime

FEBRUARY 21, 2022

Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board. From validating comprehension, to coaching, to evaluating performance, these skills are highly transferable to positions even beyond trainer. It doesn’t have to be. Multi-U 2.0

Leadership 78

Leadership Employee Relations Training Coaching 78

Bar and Restaurant Coach

AUGUST 12, 2019

An app for your business allows you to communicate directly with guests whenever you want, and in a way that speaks to and reaches them where they are. “What Gen Z’s actually doing is connecting and communicating and figuring things out—like where to spend their money.” Tech Friendly (There’s an App for That).

Coaching 79

Coaching Coupons Communication Advertising 79

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Onboard by the brand books , but be sure to also include the following for optimal VOC scores: Get the order right! Focus hiring and onboarding on the customer experience.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Restaurant Clicks

NOVEMBER 12, 2021

The bar gives coach seating priority to customers with physical disabilities to extend their comfort levels. The Spirit Room offers open communication and supports local artists. The place offers a cozy atmosphere with live music, a beautiful bar, and comfy coaches. You can contact them to book a reservation. Bar Bantam.

Bar 103

Bar Seating Coaching Seasonal Menu 103

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. Dos Equis: Stay Thirsty Restaurant Social+: We Create WOWS and Purple Cows GoPro: Be a Hero Coca-Cola: Open Happiness As the good book says, “Where there is no vision, the people perish.” A recipe for success. ” Your Menu. Your choice.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Gecko Hospitality

MAY 20, 2019

You need to be able to discuss serious issues that can cause a successful restaurant to spin out of control, like employee poaching, handling toxic communication, immigration compliance, and supply and demand. Obtain all documents, hand books, blueprints, etc. The best advice I can give came from a transitional career coach.

Management 40

Management Management Document Coaching 40

The Restaurant Coach University

SEPTEMBER 11, 2017

You're not communicating properly. How would you rate your communication skills with your team? Communication skills are what separate managers from leaders. The latter are constantly working to improve communications with everyone they come in contact with. Communication is the same. You say you value community.

Management 70

Management Management Leadership Communication 70

Modern Restaurant Management

DECEMBER 12, 2019

To shine a spotlight on the need for diverse representation in children's literature, Karamo will host a reading event at a Los Angeles elementary school this Giving Tuesday and discuss the importance of providing children with inclusive books and that every child is "perfectly designed." From BOOK IT! " Karamo Brown.

Franchise 110

Franchise Franchising Loyalty Program Book 110

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I seen the books. So I give them books and things like that to read. And then I give them books to read like Conscious Capitalism. And so what I did previously is that I give them a book.

Front of House 370

Front of House Back of House Take-out Book 370

Embrace the Suck

OCTOBER 28, 2021

Read books and blogs. Hire a business coach (okay that was a little self-promotion…LOL). What is your preferred communication style? I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. So, what can you do to increase your odds?

Coaching 329

Coaching Training Social Media Hiring 329

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations. Must Love People.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. The Manager's Book. Try 7shifts for Free.

Communication 370

Communication Employee Relations Coaching 2014 370

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of those polled are interested gifting recipe books. Based on a survey 2,094 employed respondents, the report finds that less than half of managers (48 percent) have been trained in key areas such as one-to-one meetings, coaching, recognition, or professional development. ” The Vegan Bargain.

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

Embrace the Suck

JANUARY 13, 2021

Author’s Note: This is an excerpt from my new book title Your Restaurant Culture Sucks! Now, before you say, “ But Coach, you are an anomaly and my situation is different.” Now, you might say, “But Coach, I do trust my team!” Communicate your expectations. Coming out in late February 2021.

Coaching 352

Coaching Back of House Front of House Training 352

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Simon Sinek in his best-selling book titled Start With Why says that “People don’t buy what you do, they buy why you do it.” Over the last 12 years of being The Restaurant Coach™?, Sales is a vanity metric.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

AUGUST 19, 2020

Seated acquired digital event booking platform VenueBook. Seated will also work with VenueBook’s stable of 120,000 professional event planners who can now book clients’ events on the platform. Communication platform. Seated Acquires VenueBook. and the surrounding region. Interactive activities and assessments.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Kounta

SEPTEMBER 2, 2019

They all have the ability to really guide customers through that learning curve in a kind of coaching way, but also in a supporting way. We really try to keep up a constant stream of communication about how to get more and more value out of Kounta, in particular as we release new features.

Hospitality 40

Hospitality Point of Sale Coaching POS 40

Modern Restaurant Management

JULY 27, 2020

Health services such as physicians, counseling and mental health services, and health coaches are also closing at lower rates – all critical resources during this time. Franchisors must be able to document policies and practices for sanitizing, social distancing, contactless service, use of protective gear and guest communications. "When

Franchise 177

Franchise Franchising Mobile Ordering Kitchen Safety 177

EATER

OCTOBER 21, 2021

In 1925, railroads served around 80,000 meals per day, according to Jeri Quinzio in her book, Food on the Rails. If the good feedback and Congressional support continues, Jordan says the next steps would be to expand traditional dining to coach customers again, and finally back to the East Coast.

2005 123

2005 Back of House Training Dine-in 123