7 Shifts

AUGUST 3, 2023

Problem Hugo's opened when bookkeeping was done in physical books. AM to PM communication With 7shifts' team messaging tools , Hugo's has seen an 81% increase in chat engagement amongst staff. We spoke with Jason Elmassian, general manager of Hugo's Studio City, to learn about how 7shifts has changed their business.

Point of Sale 195

Point of Sale Audits Book POS 195

Social Hospitality

AUGUST 13, 2020

For example, taking and processing orders, accommodating new arrivals at hotels and venues, processing booking and customer information, processing check-outs faster, and much more. Good customer communication is another vital pillar of long-term success in this industry. At the same time, they elevate security on the premises.

Customer Service 436

Customer Service Innovation Hospitality Hotels 436

7 Shifts

SEPTEMBER 16, 2021

Better yet, using technology like 7shifts Manager Log Book can make this process even simpler. Improving employee communication is essential in any restaurant — not just among team members, but also with managers and the owner(s) of a restaurant business. Online Employee Communication. Manager Log Book.

Management 370

Management Management Document Hiring 370

Culinary Cues

MAY 27, 2023

Encourage your staff to share the number with key family members and if there is a legitimate “emergency” this is the lifeline, in a semi-private setting where they can communicate. “I Feed it to your staff members and talk about the book while you are engaging in daily tasks.

Technology 353

Technology Front of House Social Media Back of House 353

7 Shifts

JULY 31, 2020

Keeping the Mattenga’s team in-sync Mattenga’s Pizzeria keeps their operations on lock with over 60 Manager Log Book entries a day. Restaurant communication is another major factor that can make or break the productivity and success of your restaurant team. Issues of communication, or lack thereof, is very common in the restaurant.

Management 370

Management Management Document Communication 370

7 Shifts

MARCH 16, 2020

Communicate with staff and managers. Communicate with your manager about any changes to your situation—whether you’ve recently travelled or are feeling unwell. Learn more about communication ? Manager Log Book The 7shifts Manager Log Book provides a communication channel for managers to stay in-sync during the uncertain times.

Management 369

Management Management Employee Relations Kitchen Safety 369

Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Communication is key if you want to build a badass culture. Reading books.

Coaching 330

Coaching Email Marketing Communication Workshop 330

7 Shifts

MAY 3, 2021

This added layer of communication and accountability among your team can help stay on top of things and focus on providing the best experience possible for everyone. Manager Log Book Managers get a communication upgrade, too. Events can be anything from holidays to “Bottomless Brunch” to a big reservation.

Outdoor 370

Outdoor Point of Sale Seating Dine-in 370

Modern Restaurant Management

OCTOBER 18, 2023

This generation, Gen Z, has grown up relentlessly surrounded by technology — whether it's at-school laptops, online gaming, or digital communication, it's here to stay. Provide Employees with Tools to Communicate More Effectively In any workplace, communication is the pillar of success.

Communication 131

Communication Online Ordering Technology Sourcing 131

Modern Restaurant Management

MARCH 27, 2024

Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team. What do you hope readers take away from the book? The book also offers tools to engage employees, build better, longer-lasting teams them, and boost their performance.

Coaching 106

Coaching Franchise Franchising Leadership 106

Sling

APRIL 1, 2024

Depending on the complexity of the FSM software you choose, the app may provide such tools as: Dispatch Scheduling Task management Inventory management Time tracking Communication Any one of these components may make your work life easier, but all of them together may help you revolutionize the way your business runs.

2024 78

2024 Management Management Customer Service 78

Modern Restaurant Management

AUGUST 14, 2023

The best restaurant branding ideas encompass the overall experience and perception people have of your restaurant — communicating your values, personality, and unique offerings. Any time your business creates marketing materials or modifies the dining room, it should be cross-referenced against the brand book.

Social Media 158

Social Media Book Customer Experience Design 158

7 Shifts

AUGUST 2, 2022

Core values communicate culture. But how do you communicate what behaviors and qualities that you want (and don't want?). So taking care of our soil comes down to feeding the nutrients we want in the soil and making sure to take out all the things that are toxic to that soil,” says Meyer. By establishing what your core values are.

Leadership 370

Leadership Webinar Hiring Training 370

Kounta

AUGUST 13, 2019

Communicating in person. Here are some tips on what to focus on when communicating with a customer in-person: Non-verbal communication: This includes tone of voice, voice quality, eye contact when talking (a big one!), Where people often go wrong is communicating one thing verbally, and another non-verbally.

Communication 49

Communication Hospitality Email Marketing Social Media 49

Embrace the Suck

FEBRUARY 16, 2023

1) Fix and Prevent Communication Errors Miscommunication, or a total lack of communication, accounts for a large portion of issues that arise within restaurant teams. Other times, communication issues are as simple as someone not speaking loudly or listening well enough during the rush of service.

Front of House 292

Front of House Back of House Communication Hiring 292

Modern Restaurant Management

APRIL 8, 2024

Building culture begins from the top and starts with communicating the vision of a company. Culture is Critical There are endless books and resources that say, it is all about culture. However, mission statements need to be broken down into actionable parts; the company’s values.

Food 156

Food 2002 Food Safety Kitchen Safety 156

7 Shifts

AUGUST 26, 2019

After struggling with time and money lost to manual scheduling, they ditched spreadsheets to streamline their scheduling, communication, and performance tracking with 7shifts’ easy-to-use, intuitive labor management platform. We chose 7shifts because mainly the Manager Dashboard [and Manager Log Book].

Website Management 247

Website Management Social Media Communication Book 247

7 Shifts

MAY 28, 2021

Communication for growth ??. Pita Way uses the 7shifts team communication tools to send announcements out to their entire organization. Pita Way also runs on an open-book management style where every employee can get insights into their specific store numbers and performance.

Communication 370

Communication 2010 Management Management 370

Culinary Cues

SEPTEMBER 14, 2023

So, when you view a drawing, painting, or sculpture; listen to a piece of music; watch a movie or view a play; or read a book – you are encouraged to feel what the artist feels. They represent what they feel through their art medium. They make themselves vulnerable – exposed for all to see, hear, or touch.

Employee Relations 388

Employee Relations Training Fine Dining Take-out 388

7 Shifts

JANUARY 19, 2022

Discover how a few are using 7shifts to manage scheduling and communication. Clear communication for better multi-unit restaurant management. The communication tools also include team chat and announcements, where leaders can send one way blasts to their entire team. With read receipts, they can see who has and hasn't read them.

Point of Sale 370

Point of Sale Franchise Franchising Communication 370

Culinary Cues

AUGUST 14, 2020

Support your local bookstore where the owner and staff are excited to turn you on to a new book. Small, personal and people first always shines above large and business first. Support the neighborhood restaurant with owners and employees who work side by side with a smile on their face.

Small Business 376

Small Business Leadership Customer Service Communication 376

Culinary Cues

MAY 16, 2022

There is a level of non-verbal communication that defies explanation – communication that keeps everyone in sync, seemingly knowing what every person in the team is doing or is about to do so that work flowed with precision and grace. Your dictionary. But when this occurrence takes place with a team, the results can be magical.

Café 350

Café Front of House Point of Sale Back of House 350

Culinary Cues

JUNE 7, 2021

Washing and stacking dishes – be a star, dicing vegetables – make them “show quality”; organizing a cooler – do so like a librarian approaches stacks of books; caramelizing a mirepoix for a stock – make sure that every vegetable is properly browned and ready to release its flavor. How will you acquire those skills?

Social Media 450

Social Media Communication Café Take-out 450

7 Shifts

JANUARY 31, 2023

Feedback is sent to your Manager Log Book, allowing you to monitor trends and search for past feedback. Uncovering an employee's potential Oak and Stone had an employee that didn’t speak English, creating communication challenges and frustration.

Coaching 195

Coaching Training Book Customer Service 195

Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Tablets to manage restaurant bookings for maitre d' or front-of-house staff.

Front of House 194

Front of House Kitchen Safety Customer Service Point of Sale 194

Goliath Consulting

JULY 19, 2023

In this article, we are thrilled to introduce a remarkable new book written by our very own Jay Bandy. Join us as we delve into the key takeaways from this enlightening book. Bandy’s book emphasizes the importance of streamlining processes, optimizing resources, and implementing efficient systems.

Leadership 78

Leadership Book Seasonal Menu Customer Experience 78

7 Shifts

OCTOBER 2, 2019

Keep regular meetings and team-building activities on the books to foster a sense of team collaboration. Additionally, make them accessible in a shared drive or through your restaurant communication system. Communication is key in every part of the restaurant business. Clear communication goes beyond the average dinner shift.

Management 285

Management Management Communication Back of House 285

Social Hospitality

OCTOBER 28, 2020

Find ways to make your brand more appealing, simplify booking processes, and intrigue potential guests with personalized offers. To do this, more hospitality brands use unifying communication platforms. Simply put, create an overarching communication strategy that focuses on feedback throughout the customer journey.

Hospitality 237

Hospitality Hotels Customer Service Customer Experience 237

Culinary Cues

MARCH 21, 2020

Set the table, serve your dinner in courses, allow enough time to truly enjoy each meal, talk about food and family traditions that surround it – this is the time to truly embrace all the healing power of a meal. [] READ A BOOK. We have lost touch with this important means of communication.

Back of House 348

Back of House Book Leadership Communication 348

Modern Restaurant Management

APRIL 18, 2023

Brezinski chronicles his award-winning career and the drama behind the curtain is front and center in his new book called " ForkFight!: Why did you write this book and why now? It’s a passion of mine and I’ve always been told that I ‘should write a book’ about my journeys in the restaurant business.

Fast Casual 157

Fast Casual Casual Food Book 157

Culinary Cues

JUNE 13, 2023

The plight of the worker has been immortalized in books, articles, blogs, social media posts, union contracts, songs, and movies for as long as those methods of communication have existed. Of course, I could go on and on. There is, and always has been, a love/hate relationship between worker and employer.

Article 313

Article Social Media Blog Café 313

Culinary Cues

MARCH 21, 2022

Attention to detail cannot be turned on and off, so how a cook organizes his or workstation in the restaurant is how he or she will organize their home kitchen, their clothes, books, records, and food supplies. It becomes natural – how he or she lives. PLAN BETTER – TRAIN HARDER. Harvest America Ventures, LLC.

Front of House 358

Front of House Back of House Point of Sale Uniforms 358

Culinary Cues

MARCH 15, 2021

LACK OF COMMUNICATION WITH THE BUSINESSES THEY SERVE. Until students realize that the one kitchen Robot Coupe must be shared by the entire crew – they will never learn how to communicate and work as a team. When there are 100 reservations on the books – you don’t have the luxury of spending three hours to turn six-dozen potatoes.

Education 544

Education Food Supply Training Communication 544

Modern Restaurant Management

MAY 31, 2023

Operators can successfully achieve this by offering guests upgrades from the very start – right at booking. Actively Communicate with Loyal Customers It’s important for restaurants to share their Father’s Day specials with everyone.

Marketing 155

Marketing Email Marketing Online Ordering Specials 155

7 Shifts

SEPTEMBER 19, 2022

Establish Clear Lines of Communication. Communication breaks down. 72% of employees ranked team communication as necessary to their satisfaction at work. Unclear communication leads to frustration and a less-than-stellar work experience. Establish clear lines of communication. School book or tuition reimbursement.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Social Hospitality

OCTOBER 28, 2020

Find ways to make your brand more appealing, simplify booking processes, and intrigue potential guests with personalized offers. To do this, more hospitality brands use unifying communication platforms. Simply put, create an overarching communication strategy that focuses on feedback throughout the customer journey.

Hospitality 195

Hospitality Hotels Customer Service Customer Experience 195

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. Communicate and let me know.’

Hiring 195

Hiring Front of House Back of House Document 195