Gecko Hospitality

MARCH 10, 2023

Toxic workplace culture Inability to work flexible hours Low wages Long hours Poor communication No opportunity for growth Employee doesn’t feel connected Lack of recognition Overworked due to understaffing There are other reasons for leaving the hospitality industry such as relocation, but, the majority of quits are due to leaders.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Crunchtime

FEBRUARY 21, 2022

Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board. It doesn’t have to be.

Leadership 78

Leadership Employee Relations Training Coaching 78

Crunchtime

FEBRUARY 7, 2024

While these methods help communicate SOP details to a degree, there is little to no accountability built into the system and it is next to impossible to roll out changes quickly. Employee training and onboarding: what training videos, paperwork, and other tasks need to be completed for each employee in each location?

Operations 78

Operations Audits Cash Management Food Safety 78

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Have an orientation that radiates hospitality and a customer mindset (see actionable training tips below). Train employees to provide top-notch customer service. Role playing scenarios can really help, too.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

The Restaurant Coach University

JANUARY 29, 2017

All the training, all the hard work, all the time fine-tuning your team and brand are paying off. You’re communicating, working together for a shared vision and mission. When the call for restaurant coaching comes in, people are asked what the issues might be. By Donald Burns, Foodable Industry Expert. ” Your Menu.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Modern Restaurant Management

DECEMBER 12, 2019

To shine a spotlight on the need for diverse representation in children's literature, Karamo will host a reading event at a Los Angeles elementary school this Giving Tuesday and discuss the importance of providing children with inclusive books and that every child is "perfectly designed." From BOOK IT! " Karamo Brown.

Franchise 110

Franchise Franchising Loyalty Program Book 110

Embrace the Suck

OCTOBER 28, 2021

Read books and blogs. Hire a business coach (okay that was a little self-promotion…LOL). What is your preferred communication style? I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. Always hire for personality and then train the skills.

Coaching 329

Coaching Training Social Media Hiring 329

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I seen the books. You're classically trained. So I give them books and things like that to read. And then I give them books to read like Conscious Capitalism. I really don't need to be there.

Front of House 370

Front of House Back of House Take-out Book 370

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of those polled are interested gifting recipe books. Based on a survey 2,094 employed respondents, the report finds that less than half of managers (48 percent) have been trained in key areas such as one-to-one meetings, coaching, recognition, or professional development. ” 2021 Resolutions. .”

2020 167

2020 Point of Sale Seasonal Menu Consumer Goods 167

The Restaurant Coach University

SEPTEMBER 11, 2017

Nor does the lack of training you probably didn't receive. You're not communicating properly. How would you rate your communication skills with your team? Communication skills are what separate managers from leaders. The latter are constantly working to improve communications with everyone they come in contact with.

Management 70

Management Management Leadership Communication 70

7 Shifts

JULY 29, 2021

The Key to Communication. 7shifts also helps Kaldi's categorize hourly team members vs those who are still training. “We We can very easily look at how much labor is being spent on training, that we love,” says Methvin. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We

Communication 370

Communication Employee Relations Coaching 2014 370

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations. Must Love People.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Embrace the Suck

JANUARY 13, 2021

Author’s Note: This is an excerpt from my new book title Your Restaurant Culture Sucks! Now, before you say, “ But Coach, you are an anomaly and my situation is different.” Now, you might say, “But Coach, I do trust my team!” You start with the training wheels on and you are there for encouragement.

Coaching 352

Coaching Back of House Front of House Training 352

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Simon Sinek in his best-selling book titled Start With Why says that “People don’t buy what you do, they buy why you do it.” Over the last 12 years of being The Restaurant Coach™?, They are committed to training. "

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Modern Restaurant Management

AUGUST 19, 2020

They both went through a management training program. Seated acquired digital event booking platform VenueBook. Seated will also work with VenueBook’s stable of 120,000 professional event planners who can now book clients’ events on the platform. Peter’s two sons, Pete, Jr. Seated Acquires VenueBook.

Kitchen Safety 206

Kitchen Safety Loyalty Program Delivery Customer Service 206

Kounta

SEPTEMBER 2, 2019

They all have the ability to really guide customers through that learning curve in a kind of coaching way, but also in a supporting way. Well, with any new feature that we offer, we make sure that it’s really well supported, first by training our internal teams, so that if you have questions we can help you.

Hospitality 40

Hospitality Point of Sale Coaching POS 40

Modern Restaurant Management

JULY 27, 2020

Health services such as physicians, counseling and mental health services, and health coaches are also closing at lower rates – all critical resources during this time. Franchisors must be able to document policies and practices for sanitizing, social distancing, contactless service, use of protective gear and guest communications. "When

Franchise 177

Franchise Franchising Mobile Ordering Kitchen Safety 177

EATER

OCTOBER 21, 2021

Changes at Amtrak may revive the beloved tradition of enjoying chicken cordon bleu and Moroccan beef with chickpea salad with fellow travelers In August 2005, I rode an Amtrak overnight train from Chicago to Schenectady, New York: the Lake Shore Limited. It seemed passengers didn’t even want traditional train car dining anyway.

2005 122

2005 Back of House Training Dine-in 122