Culinary Cues

MAY 27, 2023

Encourage your staff to share the number with key family members and if there is a legitimate “emergency” this is the lifeline, in a semi-private setting where they can communicate. “I Feed it to your staff members and talk about the book while you are engaging in daily tasks.

Technology 351

Technology Front of House Social Media Back of House 351

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

Front of House 218

Front of House Kitchen Safety Customer Service Point of Sale 218

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. Feedback is sent to your Manager Log Book, allowing you to monitor trends and search for past feedback. This all translates to more satisfied customers and better business.

Coaching 195

Coaching Training Book Customer Service 195

Culinary Cues

MARCH 15, 2021

LACK OF COMMUNICATION WITH THE BUSINESSES THEY SERVE. If you teach in a live restaurant environment on your campus is it operated with five times as many cooks in training as would be possible in a real restaurant? PLAN BETTER –TRAIN HARDER. How will they measure their success as aligned with these standards or objectives?

Education 542

Education Food Supply Training Communication 542

Modern Restaurant Management

APRIL 8, 2024

Food Safety Food safety is paramount to any business that involves food and as a result the resources to train and develop food safety at all levels is well-established. Building culture begins from the top and starts with communicating the vision of a company.

Food 187

Food 2002 Food Safety Kitchen Safety 187

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Also, ensure that the waiting staff is adequately trained to take orders quickly and accurately. Transparent communication helps manage their expectations and reduces frustration.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

OCTOBER 2, 2019

Keep regular meetings and team-building activities on the books to foster a sense of team collaboration. Additionally, make them accessible in a shared drive or through your restaurant communication system. Take the time you need to get trained up on the technology your restaurant uses, and learn best practices.

Management 285

Management Management Communication Back of House 285

Culinary Cues

AUGUST 14, 2020

Support your local bookstore where the owner and staff are excited to turn you on to a new book. PLAN BETTER – TRAIN HARDER. Small, personal and people first always shines above large and business first. Support the neighborhood restaurant with owners and employees who work side by side with a smile on their face. CAFÉ Talks podcast.

Small Business 375

Small Business Leadership Customer Service Communication 375

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door.

Hiring 195

Hiring Front of House Back of House Document 195

Culinary Cues

MARCH 21, 2022

Attention to detail cannot be turned on and off, so how a cook organizes his or workstation in the restaurant is how he or she will organize their home kitchen, their clothes, books, records, and food supplies. PLAN BETTER – TRAIN HARDER. It becomes natural – how he or she lives. Harvest America Ventures, LLC.

Front of House 357

Front of House Back of House Point of Sale Uniforms 357

Culinary Cues

JUNE 13, 2023

The plight of the worker has been immortalized in books, articles, blogs, social media posts, union contracts, songs, and movies for as long as those methods of communication have existed. Of course, I could go on and on. There is, and always has been, a love/hate relationship between worker and employer.

Article 311

Article Social Media Blog Café 311

Culinary Cues

MARCH 21, 2020

Set the table, serve your dinner in courses, allow enough time to truly enjoy each meal, talk about food and family traditions that surround it – this is the time to truly embrace all the healing power of a meal. [] READ A BOOK. We have lost touch with this important means of communication. Challenges can become Opportunities.

Back of House 347

Back of House Book Leadership Communication 347

Kounta

AUGUST 13, 2019

Communicating in person. One of the biggest mistakes a food establishment can make is not investing enough time and resources into training staff on how to speak to customers. Where people often go wrong is communicating one thing verbally, and another non-verbally. Believe us when we say it’s easier said than done.

Communication 49

Communication Hospitality Email Marketing Social Media 49

7 Shifts

SEPTEMBER 19, 2022

Establish Clear Lines of Communication. Without solid training and growth opportunities, you could be letting great employees go to the restaurants that already have them. Communication breaks down. 72% of employees ranked team communication as necessary to their satisfaction at work. State by State Breakdown.

Front of House 195

Front of House Back of House Cash Management Customer Experience 195

Open for Business

NOVEMBER 21, 2022

Communicate with guests. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A digital scheduler can help you communicate clearly with employees about their shifts.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Everyone should follow the proper procedure every day, not just during training sessions.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

Sling

SEPTEMBER 13, 2022

In a broad sense, those skills boil down to managing your time, managing your staff, managing their training, and managing change. Perhaps you may have to say no to hiring another employee while you focus on providing advanced training to your existing employees. Effective retail management requires a vast array of skills.

Retail 144

Retail Management Management Point of Sale 144

Ken Burgin

JULY 5, 2022

Restoke manages back of house functions like recipes, menus, ordering, work lists, staff training, plus health & safety. Event Management & Booking Systems – for Restaurant and Function Venues. JobAdder is recruitment software, to track applicants, manage resumes and handle communication. Goodbye barista?

Kitchen Safety 78

Kitchen Safety Food Safety Website Management Online Ordering 78

Sling

MAY 21, 2021

They interrupt creativity and the focused train of thought. Team communication software. The Sling suite of cloud-based tools provides everything a busy manager needs to schedule faster, eliminate conflicts, keep labor costs in check, assign tasks, and communicate better. 5) Communicate With Your Employees. Team Collage.

Tip Distribution 148

Tip Distribution Small Business Communication Training 148

Culinary Cues

APRIL 13, 2022

I had the pleasure of communicating with Dr. Deborah Kennedy, the CEO of Culinary Rehab – an organization focused on teaching kitchens and nutrition programs to change the health of populations. We are on the front lines for change and change communication. Dr. Kennedy’s book should be on the shelf of in every chef’s office.

Coaching 354

Coaching Reference Food Order Customer Experience 354

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. AI can assist in hiring, training, and staffing to optimize the number of staff members needed during each shift. Role of AI in Front of House.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

7 Shifts

MARCH 27, 2020

How to communicate your COVID-19 restaurant closure. Whether you decide to close your restaurant partially or fully, it’s important to communicate your decision properly to staff and customers. Then share general updates with staff through your team communication tool. Here’s how to do that thoroughly.to

Social Media 312

Social Media Restaurant Law Employee Relations Communication 312

Modern Restaurant Management

DECEMBER 1, 2021

As Henry’s reservation date approaches, your restaurant needs a robust piece of technology that allows you to communicate with Henry and Henry to communicate with you if he needs to modify his reservation. Communicate with other technology in your restaurant. This makes training a breeze and can help you reduce turnover.

Technology 203

Technology Front of House Back of House Point of Sale 203

Ken Burgin

FEBRUARY 13, 2024

Are there opportunities for further training, or to attend workshops and events? What training and induction processes are in place for new staff? What opportunities are there for cross-training, such as learning about wine pairings, mixology, or even gaining insight into the culinary side?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Chowly

MARCH 28, 2024

Additionally, Matt is also a published author, with his book , “You Can’t Do It Alone: Focusing on People to Scale, Develop and Lead Your Restaurant.” By prioritizing authentic communication and camaraderie, operators can create environments where team members feel valued and supported, mitigating the risk of isolation.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

Open for Business

MAY 11, 2023

One of the best ways to enhance diversity, equity, and inclusion in any business is to hire a consultant who specializes in DEI training. The book provides practical advice for building cultural sensitivity and understanding different perspectives in the workplace.

Recruiting 78

Recruiting Training Workshop Back of House 78

Modern Restaurant Management

APRIL 12, 2021

This is an excerpt from Chicago restaurant industry veteran Ken McGarrie’s new book, The Surprise Restaurant Manager, which aims to help solve a common, but rarely addressed problem in the industry. Every night you ask the guests at each table, “How is everything?” ” Their answers are always positive.

Management 208

Management Management Book Small Business 208

Gecko Hospitality

JANUARY 13, 2023

During that time, visitors sought natural exposure on guided tours in the Swiss Alps, train rides and “wellness tourism,” Elegant hotels, ski resorts, and thermal baths became icons of luxury tourism. But now, sites like VRBO and Booking.com allow users to book vacation rental properties managed by individual owners. Where We Are Now.

Hospitality 88

Hospitality Tourism Innovation Hotels 88

Culinary Cues

APRIL 22, 2020

You can never be too organized or communicate too frequently. Be prepared as you walk through the kitchen – you will find towels hidden behind ceiling tiles, in drawers where they don’t belong, behind a stack of books, and maybe even in the freezer. PLAN BETTER – TRAIN HARDER. Again, chefs can’t help themselves.

Back of House 355

Back of House Point of Sale Take-out Inventory 355

Ken Burgin

MARCH 14, 2020

Hospitality training has usually been done in person – we hospo people like to ‘stand up and do it’. With the restrictions and closing of many restaurants and cafes, there’s an urgent need to present training in new ways. One you get into the online teaching and training world, you will find an enormous number of resources!

Hospitality 92

Hospitality Webinar Training Workshop 92

Modern Restaurant Management

DECEMBER 21, 2023

While our full examination of 2023 isn’t in the books, we see greater outcomes across the board for draft programs featuring “variety” that includes a balanced mix of local, regional, and national brands. We must continue bridging that gap through research, communications, and marketing.

2023 123

2023 2024 Insurance Employee Relations 123

Crunchtime

FEBRUARY 21, 2022

Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board. It doesn’t have to be.

Leadership 78

Leadership Employee Relations Training Coaching 78

Gecko Hospitality

MARCH 10, 2023

Toxic workplace culture Inability to work flexible hours Low wages Long hours Poor communication No opportunity for growth Employee doesn’t feel connected Lack of recognition Overworked due to understaffing There are other reasons for leaving the hospitality industry such as relocation, but, the majority of quits are due to leaders.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

Tableo

JUNE 26, 2023

Personalise your messaging and utilise their names when communicating with customers to win them back. Consider the following strategies: Your personnel should receive thorough training in customer service, attention to detail, and problem-solving techniques. Use email marketing to communicate with your customers. New to Tableo?

Social Media 40

Social Media Customer Experience Loyalty Program Customer Service 40

Touch Bistro

JUNE 2, 2021

In fact, TouchBistro’s 2020 State of Restaurants Report (based on a study conducted prior to the pandemic) revealed that while one-third of operators had plans to adopt restaurant reservation software in the future, 57% were still relying on phone calls and walk-ins to make bookings. Booking Management. Custom Reservation Notes.

Reservations 98

Reservations 2021 Online Ordering Book 98

Culinary Cues

JANUARY 3, 2020

They have lots of books, know all the hot chefs, have a well thought out career path, and want to be the star. PLAN BETTER – TRAIN HARDER. They want to do the right thing and are quick to tell more seasoned cooks how to “do the work properly.” What they know is untested, and speed is typically not their forte. THE CHEF’S PET.

Uniforms 395

Uniforms Presentation Hiring Book 395

7 Shifts

AUGUST 15, 2022

For instance, were you responsible for restaurant employee scheduling or managing a log book ? For example, being personable and communicative lends itself much more closely to a server job than a busser job. Do you offer any continuing training or education opportunities?” Smile and be personable. You're a team player. “Do

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397