Chowly

MARCH 28, 2024

Introduction In our recent conversation with Matt Rolfe , an experienced hospitality leadership coach, we explored strategies for improving restaurant profitability through transformative leadership and behavioral coaching. In today’s hyper-connected world, consumers crave authenticity and connection beyond digital storytelling.

Leadership 105

Leadership Coaching Sustainability Customer Experience 105

Embrace the Suck

APRIL 16, 2021

When I am coaching a client, I love to sit in the dining room and just listen. I always give the same answer even after 12 years as The Restaurant Coach. When you take care of the team and invest in making them better.constant training, growth, and opportunities.that trickles down to create a culture of true hospitality.

Coaching 240

Coaching Social Media Hospitality Take-out 240

Embrace the Suck

JUNE 18, 2021

They do start to train people better than the bad restaurants, yet their training system is still outdated and is usually only done when someone is hired. They shift from a training culture to a learning culture. Book a complimentary 1:1 Success Strategy Session with me. That's where having a clear plan and path pays off.

Leadership 355

Leadership Small Business Coaching Training 355

Culinary Cues

SEPTEMBER 1, 2023

Are we promoting the subtle background noise of sizzling steaks, a few dings from pots and pans, and the expeditor calmly coaching the team of line cooks? Let’s define them first: SIGHT: Most positive experiences have a visual component. What about the sounds of the kitchen?

Fine Dining 315

Fine Dining Dine-in Front of House Design 315

Lavu

OCTOBER 13, 2023

Efficiently manage reservations: Ensure that the booking system is organized and avoids overbooking to prevent delays in table turnover. Also, ensure that the waiting staff is adequately trained to take orders quickly and accurately. Continuous staff training: Regularly train and refresh your team on efficient table turnover practices.

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Seating Mobile Ordering Customer Service Cash Management 173

7 Shifts

MARCH 31, 2023

“If your managers are actually spending time with people and really kind of connecting with them and setting goals for them and saying, ‘Hey, you're a food runner now, but I want you to be a server in six months or a year, or maybe you wanna be a chef one day, like, let's get you training there.’ I think that's really a crucial part of it.”

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Hiring Front of House Back of House Document 195

Gecko Hospitality

MARCH 10, 2023

Coaching -This is not quite the same as mentorship, but has some of the same qualities. A good leadership coach will help you avoid pitfalls and can keep you on the right path. Costs for a leadership coach can vary. You can utilize a coach on a part-time and short-term basis to provide assistance when needed.

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Hospitality Leadership Coaching Seminar 94

Crunchtime

FEBRUARY 21, 2022

Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? With ready-made training programs available for employees at every level of your organization, you can deploy a continuous development philosophy in no time. Multi-U 2.0

Leadership 78

Leadership Employee Relations Training Coaching 78

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Have an orientation that radiates hospitality and a customer mindset (see actionable training tips below). Train employees to provide top-notch customer service. Role playing scenarios can really help, too.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Culinary Cues

MARCH 14, 2024

Good, as stated by Jim Collins in his award-winning book: Good to Great , is the enemy of great. Vince Lombardi, the famous football coach once stated that: “Winning isn’t everything, it’s the only thing.” Is there pride in the execution of each plate and are servers charged up to present your food to each and every guest?

Coaching 328

Coaching Uniforms Fine Dining Customer Service 328

Crunchtime

FEBRUARY 7, 2024

Employee training and onboarding: what training videos, paperwork, and other tasks need to be completed for each employee in each location? Digitize your standard operating procedures Operators are moving away from pen and paper or distributing physical “books” to standardize their operating procedures.

Operations 78

Operations Audits Cash Management Food Safety 78

EATER

MARCH 10, 2021

She alleged that she paid out of pocket for the four-day program, which was administered by the company Alive Seminars and Coaching Academy but sponsored by Panda Express. Alive Seminars told the Orange County Register in a statement that its training sessions are presented with respect and dignity.

Seminar 124

Seminar Loyalty Program Workshop Coaching 124

Embrace the Suck

JULY 15, 2019

It might mean updating your menu, adding new services (catering, pick-up, or delivery), or how to train your team to become better at sales and time management. I wrote two books (my first one even won Industry Book and Author of the Year from Nightclub and Bar). Ask yourself why it is working. I was hesitant about joining.

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Workshop Seating Definition Book 226

Restaurant Clicks

SEPTEMBER 8, 2021

The Maid of the Mist is a popular attraction, so make sure that you book your tickets early. Red Coach Inn. View this post on Instagram A post shared by Red Coach Inn Niagara Falls (@redcoachinn_1923). Ask locals where to eat in Niagara Falls , and there’s a good chance that they’ll mention the Red Coach Inn.

Dietary Restrictions 78

Dietary Restrictions Coaching Online Ordering Seasonal Menu 78

Modern Restaurant Management

DECEMBER 12, 2019

To shine a spotlight on the need for diverse representation in children's literature, Karamo will host a reading event at a Los Angeles elementary school this Giving Tuesday and discuss the importance of providing children with inclusive books and that every child is "perfectly designed." From BOOK IT! " Karamo Brown.

Franchise 110

Franchise Franchising Loyalty Program Book 110

The Restaurant Coach University

JANUARY 29, 2017

All the training, all the hard work, all the time fine-tuning your team and brand are paying off. Dos Equis: Stay Thirsty Restaurant Social+: We Create WOWS and Purple Cows GoPro: Be a Hero Coca-Cola: Open Happiness As the good book says, “Where there is no vision, the people perish.” ” Your Menu. Your choice.

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Recruiting Coaching Point of Sale Take-out 132

Embrace the Suck

OCTOBER 28, 2021

Read books and blogs. Hire a business coach (okay that was a little self-promotion…LOL). It all starts with more training, explaining the “why”, and making the systems a non-negotiable. Always hire for personality and then train the skills. Mistake #11: They don’t train enough.

Coaching 339

Coaching Training Social Media Hiring 339

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I seen the books. You're classically trained. So I give them books and things like that to read. And then I give them books to read like Conscious Capitalism. I really don't need to be there.

Front of House 370

Front of House Back of House Take-out Book 370

Modern Restaurant Management

DECEMBER 17, 2020

22 percent of those polled are interested gifting recipe books. Based on a survey 2,094 employed respondents, the report finds that less than half of managers (48 percent) have been trained in key areas such as one-to-one meetings, coaching, recognition, or professional development. ” 2021 Resolutions.

2020 167

2020 Point of Sale Consumer Goods Seasonal Menu 167

Embrace the Suck

JANUARY 13, 2021

Author’s Note: This is an excerpt from my new book title Your Restaurant Culture Sucks! Now, before you say, “ But Coach, you are an anomaly and my situation is different.” Now, you might say, “But Coach, I do trust my team!” You start with the training wheels on and you are there for encouragement.

Coaching 361

Coaching Back of House Front of House Training 361

MBB Hospitality

APRIL 25, 2018

Strongly introverted people who prefer books and animals to people will struggle more with hospitality jobs. Your experienced consultants will help with training and retraining staff on basic restaurant techniques and help make sure your operations are running as smoothly as possible. Must Love People.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

7 Shifts

JULY 29, 2021

7shifts also helps Kaldi's categorize hourly team members vs those who are still training. “We We can very easily look at how much labor is being spent on training, that we love,” says Methvin. The Manager's Book. We have a training journal as well, so we put that in there,” says Kildron. Seeing the Real Numbers.

Communication 370

Communication Employee Relations Coaching 2014 370

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Simon Sinek in his best-selling book titled Start With Why says that “People don’t buy what you do, they buy why you do it.” Over the last 12 years of being The Restaurant Coach™?, They are committed to training. "

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

The Restaurant Coach University

SEPTEMBER 11, 2017

Nor does the lack of training you probably didn't receive. How many books have you read in the last month? Restaurant management is pretty much the same in that forces around you are constantly trying to throw you off. You just don’t want to get stepped on in the process. How you arrived at this position doesn't really matter.

Management 70

Management Management Leadership Communication 70

Modern Restaurant Management

JULY 30, 2021

Based on Ubert’s Book, Seven Steps to Success: a Commonsense Guide to Succeed in Specialty Coffee, the 7 Steps program has helped hundreds of independent coffee shops in 30 states become thriving businesses. “Begin by reading the 7 Steps book and then sign the agreements with Scott Fullerton,” she said.

Franchise 199

Franchise Franchising Fast Casual Point of Sale 199

Modern Restaurant Management

MARCH 31, 2021

Employees should be coached on how to establish connections, which can be difficult through masks and distance. Restaurants can continue to foster the aura of personal service and exclusivity by using online booking services and offering phone reservations.

Customer Service 186

Customer Service Customer Experience Online Ordering Hospitality 186

Modern Restaurant Management

FEBRUARY 28, 2020

He is also the author of several photography books, including Absence of Subject, Illusion I at the Rothko Chapel, Kinder in Europa, The Vegetable Series and Two Crowns of the Egg. The restaurant will include a nearly 600-square-foot sports memorabilia exhibit with Coach Spurrier’s 1966 Heisman Trophy as the centerpiece.

Coaching 164

Coaching Point of Sale Customer Experience Retail 164

7 Shifts

JULY 6, 2023

From there, in our weekly and monthly performance reviews, we have to bring the core values to the table and coach people according to whether they've been living within them or not. So our team members will show up on time to receive you and then bring you into our training facility. And then we point to them. It still works.'

Fast Casual 195

Fast Casual Employee Relations Customer Experience Hiring 195

Modern Restaurant Management

NOVEMBER 5, 2019

. “While the world’s workplace has been going through extraordinary historical change, the practice of management has fallen behind how people work, live, and want to experience their lives,” say Gallup’s CEO, Jim Clifton, and chief workplace scientist, Jim Harter, in their book It’s the Manager.

Management 177

Management Management Coaching Customer Experience 177

Modern Restaurant Management

AUGUST 19, 2020

They both went through a management training program. Seated acquired digital event booking platform VenueBook. Seated will also work with VenueBook’s stable of 120,000 professional event planners who can now book clients’ events on the platform. Peter’s two sons, Pete, Jr. Seated Acquires VenueBook.

Kitchen Safety 202

Kitchen Safety Loyalty Program Delivery Customer Service 202

EATER

JULY 14, 2021

So chastises the back cover of Sam Sifton’s new book New York Times Cooking: No-Recipe Recipes , which, despite its own pretensions, is full of recipes. Sifton writes in the brusque but encouraging tone of a neighborhood dad coaching a soccer game. Really, you don’t. That asparagus tart recipe ends with a shout: Let’s go!

Book 111

Book White Paper Back of House Document 111

Kounta

SEPTEMBER 2, 2019

They all have the ability to really guide customers through that learning curve in a kind of coaching way, but also in a supporting way. Well, with any new feature that we offer, we make sure that it’s really well supported, first by training our internal teams, so that if you have questions we can help you.

Hospitality 40

Hospitality Point of Sale POS Coaching 40

Modern Restaurant Management

JULY 27, 2020

Health services such as physicians, counseling and mental health services, and health coaches are also closing at lower rates – all critical resources during this time. The LibDib “book” is an easily searchable e-commerce marketplace filled with hundreds of unique products. ” Food Delivery Training.

Franchise 173

Franchise Franchising Mobile Ordering Kitchen Safety 173

EATER

DECEMBER 22, 2020

The other big thing this year was sharbat, which are concentrated syrups you use to make sweet drinks — there are so many different ones to make — but the lime sharbat from Madhur Jaffrey’s book, this is the best thing in the world. What’s your favorite meal to make at home? So that really led me into falling in love with Italian cooking.

2020 103

2020 Fine Dining Food Order Dine-in 103

EATER

OCTOBER 21, 2021

Changes at Amtrak may revive the beloved tradition of enjoying chicken cordon bleu and Moroccan beef with chickpea salad with fellow travelers In August 2005, I rode an Amtrak overnight train from Chicago to Schenectady, New York: the Lake Shore Limited. It seemed passengers didn’t even want traditional train car dining anyway.

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2005 Back of House Training Dine-in 128