Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Communication is key if you want to build a badass culture. Reading books.

Coaching 330

Coaching Email Marketing Communication Workshop 330

Modern Restaurant Management

MARCH 27, 2024

Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team. Greenberg is an internationally recognized speaker, author and coach with franchise clients that include McDonalds, Great Clips, GNC, RE/MAX, Smoothie King, Global Franchise Group and many more.

Coaching 110

Coaching Franchise Franchising Leadership 110

Crunchtime

FEBRUARY 21, 2022

Having a team that is equipped with leadership skills like communication, teamwork, and professionalism results in better guest service across the board. From validating comprehension, to coaching, to evaluating performance, these skills are highly transferable to positions even beyond trainer. It doesn’t have to be. Multi-U 2.0

Leadership 78

Leadership Employee Relations Training Coaching 78

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. Dos Equis: Stay Thirsty Restaurant Social+: We Create WOWS and Purple Cows GoPro: Be a Hero Coca-Cola: Open Happiness As the good book says, “Where there is no vision, the people perish.” You must actively recruit new team members.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations. Must Love People.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

Embrace the Suck

APRIL 18, 2022

Many of my clients when they first start my coaching program do a big sales number. Simon Sinek in his best-selling book titled Start With Why says that “People don’t buy what you do, they buy why you do it.” I should recruit more talent. I must recruit more talent. Sales is a vanity metric.

Social Media 221

Social Media Recruiting Online Ordering Point of Sale 221

Kounta

SEPTEMBER 2, 2019

We’ve been recruiting predominantly from the hospitality industry; people who have been operational managers, line managers and so on, who understand what it’s like to administer traditional POS systems, who understand how and why Kounta is doing things so differently and so much better. Now our customer satisfaction ratings are amazing.

Hospitality 40

Hospitality Point of Sale POS Coaching 40