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The Top 10 Things Learned from Working with 1000+ Restaurants

Embrace the Suck

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Communication is key if you want to build a badass culture. Reading books.

Coaching 330
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Inspiring Hourly Workers

Modern Restaurant Management

Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team. What do you hope readers take away from the book? The book also offers tools to engage employees, build better, longer-lasting teams them, and boost their performance.

Coaching 110
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Complicated Hiring Practices Drive Candidates Away.  Make Them Simple

Modern Restaurant Management

According to the National Restaurant Association, 70 percent of operators report not having enough employees to meet customer demand, and three out of four say they will commit more resources to employee recruitment and retention. Gen Z, the target demographic for the restaurant industry, prefers to communicate via text.

Hiring 202
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The New Normal: How Technology Can Help Streamline Restaurant Operations

Modern Restaurant Management

According to the 2021 State of the Restaurant Industry Mid-Year Update , more than 3 in 4 restaurant operators struggle with recruitment and retention, despite an increase in employment. Technology also helps bridge communication between restaurant management and staff. Food safety and restaurant cleanliness. Staff Management.

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Restaurant Management Masterclass

Speaker: Harlan Scott, Founder of Harlan Scott Hospitality and Industry Restaurant

In this webinar, you will learn: Recruiting and retaining the best people from a crowded a competitive jobs board. Which frequent and consistent communication tools tell your staff you care and make them care about you. If your restaurant is suffering from cut staff, low morale, or ineffective training, you've come to the right place.

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Build more resilient teams with DEI

Open for Business

The National Restaurant Association resource library: Welcoming workers with disabilities This guide to inclusive hiring for restaurants explains why restaurants can benefit from not only accommodating workers with disabilities but also actively recruiting and welcoming them.

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Hospo Reset’s Product of the Week

Ken Burgin

Event Management & Booking Systems – for Restaurant and Function Venues. JobAdder is recruitment software, to track applicants, manage resumes and handle communication. TalkBox – use your customer data to create targeted, personalised communications based on their behaviour, automatically. Goodbye barista?