Modern Restaurant Management

JANUARY 13, 2022

Encourage Staff Members to Communicate Effectively. Staff training, therefore, needs to include teaching individuals to communicate swiftly, clearly, and confidently with other team members when orders go wrong, or other problems occur. Untrained and unmotivated staff. Inefficient management of staff. No realistic table management.

Front of House 218

Front of House Kitchen Safety Customer Service Point of Sale 218

Open for Business

NOVEMBER 21, 2022

Streamline the front of house. Run a smooth back of house. Communicate with guests. Streamline the front of house. Keeping front-of-house activities humming like a well-oiled machine is important for every restaurant. It can seem like a lot to learn upfront, but the payoff is huge. Quick links.

Technology 147

Technology Front of House Back of House Online Ordering 147

Ken Burgin

FEBRUARY 13, 2024

If the managers or owners doing an interview raise and answer these job applicant questions, they will have a better rapport with applicants. And don’t forget, people are always looking for answers to their questions; if you don’t provide them, they may make them up! What is the kitchen’s work culture like?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. “Take better care of your staff.”

Hiring 195

Hiring Front of House Back of House Document 195

Apicbase

MARCH 28, 2024

Restaurant back-of-house operations form the backbone of a restaurant’s success. The back-of-house (or BOH) manages crucial elements that impact cost control and profitability. The back of the house supports the front of the house (FOH), enabling the customer-facing team to focus on serving a memorable experience.

Back of House 52

Back of House FOH BOH Front of House 52

Modern Restaurant Management

SEPTEMBER 14, 2022

You are sitting in your favorite restaurant and have placed an order on a tablet at your table. After a few seconds of placing the order, a notification appears on your messaging app. Ding* ‘Your order is being prepared by Chef Bot 19 and will be delivered to your table in approximately 19 minutes. Let’s Start With the Why.

Front of House 211

Front of House Mobile Ordering Loyalty Program Back of House 211

Modern Restaurant Management

DECEMBER 1, 2021

Front-of-House. As Henry’s reservation date approaches, your restaurant needs a robust piece of technology that allows you to communicate with Henry and Henry to communicate with you if he needs to modify his reservation. Perhaps you’re a large restaurant chain that has locations all over the country?

Technology 203

Technology Front of House Back of House Point of Sale 203

7 Shifts

OCTOBER 2, 2019

Keep regular meetings and team-building activities on the books to foster a sense of team collaboration. Additionally, make them accessible in a shared drive or through your restaurant communication system. This is a great step up in your restaurant career, and one that 25% of all restaurant staff want to make.

Management 285

Management Management Communication Back of House 285

Modern Restaurant Management

OCTOBER 7, 2021

Technology also helps bridge communication between restaurant management and staff. Having a retail management tool with a mobile application, for instance, reduces the need for wait staff to move around when communicating with each other. Fast forward a year later and the economy is recovering, albeit at a slow pace. Staff Management.

Technology 196

Technology Operations Food Safety Kitchen Safety 196

7 Shifts

NOVEMBER 29, 2022

But we kept the back-of-house revenue share program for our kitchen teams, where regardless of what position you work in the kitchen, you get a certain percentage of revenue earned. And I thought you know, I shouldn't be the one standing in front of people taking more money home. Table of Contents. Tip management constantly evolves.

BOH 195

BOH Restaurant Law Back of House Front of House 195

Lavu

OCTOBER 13, 2023

What is Restaurant Table Turnover Rate? Table turnover rate measures of how often a table is occupied by a new group of guests during a specific period of time. It is calculated by dividing the number of guests served by the number of tables available during that time period. The ideal turnover rate changes based on type of restaurant.

Seating 173

Seating Mobile Ordering Customer Service Cash Management 173

Lavu

JANUARY 31, 2020

Diners benefit from a streamlined booking process that displays available times and provides instant confirmation of bookings, coupled with the ability to communicate specific wants and needs. While your staff enjoys the perks of a transparent system, faster communication, and in some cases, behavior trends.

Reservations 78

Reservations Loyalty Program Front of House Social Media 78

7 Shifts

NOVEMBER 1, 2022

You need to put yourself in front of diners, get them in your door, and turn them into ambassadors of your restaurant that come back and tell their friends about you. Their business grows by word of mouth—one of the best marketing tools in the book. Restaurant owners and operators wear a lot of hats. Table of Contents.

Seating 221

Seating Email Marketing Marketing SEO 221

Future Food

JANUARY 30, 2020

Customer Service at Mcdonalds (Image via Bustle). Great Service in an Era of Labour Costs & Technology. Will Guidara, one of the owners of Eleven Madison Avenue in New York, has been quoted as saying that it’s “compassion and passion [that] gives a fantastic dining experience.” That’s just something which, happily, comes with the territory.

Technology 107

Technology Front of House Customer Service Back of House 107

Modern Restaurant Management

DECEMBER 28, 2020

We celebrate this as it benefits us all when brands focus on sustainability. We also see this gaining traction with consumers similar to how calorie labeling became a major source of information for our personal health. Carbon emissions labeling helps inform our impact on planetary health. Lavu CEO Saleem S.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Touch Bistro

JUNE 2, 2021

In fact, TouchBistro’s 2020 State of Restaurants Report (based on a study conducted prior to the pandemic) revealed that while one-third of operators had plans to adopt restaurant reservation software in the future, 57% were still relying on phone calls and walk-ins to make bookings. That means a big shift has to happen soon. Let’s dive in.

Reservations 98

Reservations 2021 Online Ordering Book 98

7 Shifts

JULY 12, 2023

I seen the books. She now co-owns Poppy + Rose, Poppy & Seed , and Root of all Food , an LA-based catering company. She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. But first, Reed recounts how she followed her husband into restaurants. "I It served a purpose.

Front of House 370

Front of House Back of House Take-out Book 370

Transact

NOVEMBER 26, 2019

Tapping the order on a tablet sends it straight to the kitchen, which gives the back of the house a great head start if that’s the first order of a ten-person table. . No more juggling crowds, no more confusion about who is next in line and no more bulky reservation books. . Refrigeration Technology. Inventory Management Software.

Front of House 92

Front of House Inventory Back of House Mobile Ordering 92

EATER

MAY 26, 2023

The 450-page book dives deeply into the world of vegetables, from their production to their many uses to their cultural context. It’s been the same team for all three books: photographer Emily Berger and stylist Molly Hayward. I am sort of the conduit for teaching, taking all of the information and creating the structure around it.

Agriculture 91

Agriculture Front of House Back of House Book 91

EATER

DECEMBER 13, 2021

From booking a reservation to actually going out and sitting down to eat, this is the New Normal of dining out, as told by Eater’s editors and writers. From booking a reservation to actually going out and sitting down to eat, this is the New Normal of dining out, as told by Eater’s editors and writers. Erin DeJesus, lead editor.

Outdoor 113

Outdoor Reservations Front of House Dine-in 113

Modern Restaurant Management

DECEMBER 4, 2019

For a more subtle approach, you might also use typography to communicate this information. In these cases, it’s more important than ever to use every design trick in the book to help visitors understand your fare and what they can expect. Effective Use of Images and Typography. What about ‘Jackson’s’?

Consumer Goods 167

Consumer Goods Front of House Design Customer Experience 167

The Restaurant Times

OCTOBER 12, 2021

Employees constitute a significant part of your restaurant business. Without their proper functioning, you cannot run a successful restaurant. They are like the backbone of your business and they need careful management. Furthermore, labor costs are the main component of your restaurant’s operating costs. Staff Management. For example: .

POS 52

POS Management Management Front of House 52

7 Shifts

AUGUST 15, 2022

For instance, were you responsible for restaurant employee scheduling or managing a log book ? Are you a restaurant owner looking for question to ask potential candidates? Check out this blog and video on the top 9 interview questions to ask as an owner. There are a lot of jobs available in the restaurant industry. Table of Contents.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

EATER

DECEMBER 21, 2020

But as an employee on the receiving end of that rage, the book fails to account for trauma he caused me. David Chang’s new memoir grapples with the white-hot fury that defined most of his career. David Chang changed the way America eats. Along with Momofuku’s rise has come Chang’s own.

Front of House 145

Front of House Back of House Book 2008 145

EATER

AUGUST 16, 2023

I’d opened 10 restaurants for Momofuku and I was about to write my first book when I learned about an accelerator program helping to launch nonalcoholic drink businesses. I designed a custom bottle and spent hundreds of thousands on art, branding, and communications. In 2017 I was at an inflection point in my career.

Point of Sale 96

Point of Sale Front of House Back of House Online Ordering 96

Restaurant365

MARCH 3, 2020

Grouping positions that vary between hourly and salary pay, like front-of-house staff (servers, hosts, and bartenders), back of house kitchen staff (cooks, dishwashers), and management staff, can help you track labor cost on a more granular level. Labor is one of the biggest expenses for a restaurant.

Point of Sale 99

Point of Sale Front of House Fine Dining Back of House 99

Open for Business

OCTOBER 20, 2023

Market research Before you even think about the menu or location, you need to understand the guests who will walk through your doors. Are you targeting families, young professionals, or a little bit of everything? Knowing your audience will inform your menu, but more importantly, your restaurant’s overall vibe and service style.

License 78

License Email Marketing Seasonal Menu Front of House 78

MadMobile

AUGUST 30, 2022

With guests returning to restaurants, it’s important to be organized at the front of the house to gain the initial momentum of the evening, which leads to a great night of service. The need for waitlist and table management is also increasing since the popularity of going out to eat is getting back to normalcy.

Reservations 40

Reservations Loyalty Program Book Customer Service 40

Open for Business

NOVEMBER 21, 2022

That’s just one reason to give guests the ability to book online through a reservation platform. But today, restaurant tech plays a major role in improving the guest experience. Restaurants are judged based on how they make guests feel. Quick links. What is the guest experience? What are the key elements of a great guest experience?

Technology 78

Technology Online Ordering Mobile Ordering Website Management 78

7 Shifts

SEPTEMBER 26, 2022

If you're new to the industry and are wondering what experience you'll acquire in a restaurant job, or if you're an industry vet looking to clearly communicate your abilities and skills on a restaurant resume, read on for 20 distinct skills learned while working in a restaurant. Table of Contents. Skills for Your Resume. Cross-contamination.

Front of House 370

Front of House Back of House Kitchen Safety Food Safety 370

Marketing4Restaurants

DECEMBER 29, 2021

Employment issues A lot of the migrants, especially when they don’t speak a lot of English, come to work at restaurants where they specialize in cuisines from their country so they would be able to communicate with the owners and some of the members of the staff. What are we seeing within the industry?

2022 52

2022 Front of House Food Truck Back of House 52

Smart Systems Pro

APRIL 3, 2019

Clear communications. I supply my accountant, or whoever prepares my books, my ending inventories within five days of the end of every month ­­­ _. This helps solidify your commitment to turning your restaurant into a profitable and smooth-running operation. Teach, involve and delegate to your team. Work hard to make it happen!

Management 72

Management Management Cash Management Front of House 72

Notch

MARCH 12, 2019

Say you look at your books over the last 30 days and you see that you spent a total of $5,000 on wages and other salary costs. With margins so thin, it’s important to control every cost as carefully as possible. That includes the labor cost percentage for your restaurant. For the sake of clarity, let’s try this out with an example.

Front of House 74

Front of House Fast Casual Back of House Fine Dining 74

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work? March 2023 What Is a Human Resource Management System (HRMS)?

Article 78

Article 2023 2022 2021 78

Embrace the Suck

FEBRUARY 16, 2023

1) Fix and Prevent Communication Errors Miscommunication, or a total lack of communication, accounts for a large portion of issues that arise within restaurant teams. Other times, communication issues are as simple as someone not speaking loudly or listening well enough during the rush of service.

Front of House 292

Front of House Back of House Communication Hiring 292

Indoor Media

AUGUST 10, 2017

Perhaps one of the oldest tricks in the book is the fact that many grocery store chains place candy, magazines, and gum at the registers in an attempt to take advantage of analysis paralysis. You’re walking aimlessly around the grocery store in search of something for dinner. Sound familiar? You aren’t alone. Environmental Factors.

Advertising 78

Advertising Coupons Consumer Goods Loyalty Program 78

Sling

JULY 4, 2021

Restaurant marketing has changed dramatically over the past 20 years. With the rise of the internet and the ubiquity of smartphones and tablets, the vast majority of marketing efforts are concentrated online. But there are still effective marketing channels available offline too. 1) Produce A Food-Prep Video. Video is all the rage these days.

Marketing 78

Marketing Social Media Loyalty Program Food Truck 78