Bingage

MAY 24, 2022

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! There is a gap between customers and business. The problem is there are lacking in customer engagement. How does it work?

Customer Experience 52

Customer Experience Email Marketing Loyalty Program Demo 52

Culinary Cues

APRIL 22, 2024

I suppose it was only inevitable that this new method of doing business would creep into restaurant and other food related businesses. Now the latest insult to the business of restaurant hospitality and any attempt to justify value is charging for bread. Hardly worth the $8-$12 that restaurants charge.

Consumer Goods 260

Consumer Goods Pricing Customer Experience Hospitality 260

Culinary Cues

JULY 23, 2023

Most restaurant owners, managers, family members of cooks, friends of cooks and chefs, those in other professions, service staff, and restaurant patrons, don’t get it. To the owner/operator there are two things that define success: customer satisfaction and profit. Most people don’t get it.

Guest Recovery 404

Guest Recovery Seasonal Menu Presentation Customer Experience 404

Culinary Cues

JANUARY 3, 2023

I have long embraced this philosophy when it comes to restaurants, but it also can apply to any business. How we greet and welcome people into our fold does have an impact on the quality of the product and experience we offer. Hospitality is what makes the experience of dining special, and it is most definitely what brings people back.

Hospitality 375

Hospitality Customer Experience Customer Service Small Business 375

Wasserstrom

MARCH 15, 2024

The foodservice industry is constantly seeking new ways to improve efficiency and enhance the customer experience to, ultimately, increase profitability. Now, artificial intelligence (AI) has emerged as a powerful tool for restaurants, offering a range of solutions that address these needs.

Blog 133

Blog Customer Experience Article Presentation 133

Bingage

JANUARY 29, 2021

SMS marketing is one of the best restaurant marketing strategies to reach out to more customers, retain them. With CRM for the restaurant, it is easy to automate SMS marketing. Here are the examples of the SMS and emails you can send your customers to keep them hooked to your restaurant. How does it work?

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

Bingage

JANUARY 29, 2021

It’s no secret that the customer experience is one of the most important parts of running a restaurant. If you don’t have happy customers, they won’t come back! A common complaint among restaurant owners is that customers don’t feel like they’re getting enough attention.

Customer Experience 52

Customer Experience Email Marketing Demo Loyalty Program 52

Culinary Cues

MAY 3, 2023

It amazes me every time I visit a restaurant – the important things that we miss. Great bread IS ESSENTIAL in any level of restaurant experience. Your customers will rave, and you can raise your prices to cover the difference. Bakers know it, many chefs know it, and the customer craves it. THE QUALITY OF THE ROLL.

Food Truck 467

Food Truck Customer Experience Food Supply Take-out 467

Culinary Cues

AUGUST 21, 2023

The once restaurateur-centric restaurant was about to become chef-centric. It was interesting, somewhat absurd, but life changing for those in the profession and for the way people viewed the restaurant experience. The entire experience was elevated and so were prices. Economic Blips: The economy is somewhat cyclical.

Back of House 390

Back of House Food Supply Government Dine-in 390

Culinary Cues

JULY 22, 2021

It has all been about survival for restaurants over the past 16 months and survival has not been easy. I hear it from every single restaurant operator I know and even many more that I don’t – there is an acute shortage of staff. This is a potential breaking point for the restaurant industry. Yes, I get it. Hope springs eternal.

Guest Recovery 448

Guest Recovery Uniforms Point of Sale Customer Experience 448

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 397

Management Management Kitchen Safety Front of House 397

Restaurant365

DECEMBER 6, 2019

A mobile POS can help any restaurant looking to improve server productivity, increase revenue, and overall streamline their front of house operations. In addition to the convenience factor, a mobile POS also has the ability to increase revenue in your restaurant in a number of ways. What is a Mobile POS?

POS 117

POS Blog Mobile Ordering Front of House 117

Culinary Cues

DECEMBER 11, 2023

Long before the restaurant chains of today, decades prior to the birth of fine dining, experience dining, and molecular gastronomy, there were neighborhood cafes that were part of small communities across the country. The restaurant was for eating and catching up with the flavor of the town.

White Paper 319

White Paper Hospitality Fine Dining Reference 319

Modern Restaurant Management

JANUARY 22, 2024

Understanding your diner’s requirements, preferences, and desires is the foundation for success in the modern restaurant industry. This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. But precisely, how can you determine what customers want?

Loyalty Program 156

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 156

Indoor Media

JANUARY 2, 2019

What content has performed best for your blog? Since our blog is fairly new (started in the fall of 2017) we’ve been experimenting with different content topics, audiences, and writing styles. Still, blogs geared toward auto shop and restaurant owners seem to reign supreme. Here are our top 5 blog posts of 2018.

Blog 78

Blog 2018 Coupons Advertising 78

Culinary Cues

AUGUST 7, 2021

Identifying problems has never been a challenge in the restaurant industry – there are many. Let’s look for a moment at one of those problems (challenges) and apply these three steps: PROBLEM: The restaurant industry, universally, is having an impossible time trying to find competent, committed individuals to work in all positions.

Social Media 474

Social Media Cash Management Blog Equipment 474

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Starting a Restaurant business is easy, but running a successful business is a tough task.

Loyalty Program 98

Loyalty Program 2024 Email Marketing Coupons 98

Bingage

APRIL 16, 2024

Earning customer loyalty takes time and effort! but the first and most important step is to choose the best loyalty program which can help to gain customer loyalty, engagement, retention and of course revenue generation. Starting a Restaurant business is easy, but running a successful business is a tough task.

Loyalty Program 97

Loyalty Program 2024 Email Marketing Coupons 97

Culinary Cues

NOVEMBER 18, 2022

Take the time to think about it: This is a profile of the restaurant business that gets lost in all the negative press. [] SECOND LARGEST EMPLOYER. million people employed in the restaurant industry 1. [] THE CLEAREST WINDOW TO ENTREPRENEURSHIP. 80%of single-unit restaurants in the U.S. 80%of single-unit restaurants in the U.S.

Agriculture 368

Agriculture Tourism Transportation Café 368

7 Shifts

AUGUST 18, 2021

You may serve the best food on the block, but if your restaurant doesn't match its dishes with plausible customer service, your customers may never come back. That's why it's important to provide an outstanding dining experience from the second your customer's enter your restaurant, till the moment they leave.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Wasserstrom

NOVEMBER 30, 2023

In the competitive restaurant industry, creating a memorable and immersive experience for your patrons is key to building a loyal customer base. One method that builds brand loyalty in a way that appeals to our customers’ longing for sensory-rich experiences is through scent marketing. What Is Scent Marketing?

Marketing 122

Marketing Customer Experience Blog Management 122

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Guests will return when the effort expended to create memorable complete dining experiences is front and center. So, what are we doing to create a memorable experience for this team? It is, and must be, a team effort.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Restaurant365

APRIL 16, 2021

Today, consumers want convenient and easy ways to order food from your restaurant. Statista notes that in 2020, 760 million users were using online ordering for their restaurant takeout and delivery orders, a 20% increase year-over-year. But, these can cost your restaurant quite a bit. Captures Valuable Customer Data.

Online Ordering 78

Online Ordering Blog Ordering Front of House 78

Culinary Cues

AUGUST 22, 2022

Paul de Vance in southern France, or the walled in villages of Tuscany, the narrow streets of Oslo, Norway, and the typical hidden villages found in parts of historic Germany; places that were home to those special little restaurants that reflect the terroir of the region. That was it!

Seating 442

Seating Front of House Back of House Cash Management 442

7 Shifts

SEPTEMBER 15, 2021

In the restaurant industry, every bit counts. There is a way, to both grow profits and upgrade your customer experience at the same time: suggestive selling. In this blog post, we will discuss suggestive selling and how it can improve your restaurant's bottom line. Better guest experience.

Loyalty Program 369

Loyalty Program Customer Experience Customer Service Point of Sale 369

Culinary Cues

JANUARY 11, 2022

Entering the restaurant business has always been like a non-swimmer jumping in the deep end of the pool and hoping that he or she will float. Those who think they are entering the restaurant business with visions of wealth and prosperity are more often than not setting themselves up for disappointment.

Customer Experience 367

Customer Experience Café Training Hospitality 367

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. Whatever plans and forecasts you had for your restaurant are yesterday’s bread now. But as restaurants reopen and business starts to pick up again, it’s important you pick up your marketing plan too. So, where do you start?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Culinary Cues

NOVEMBER 11, 2022

But what about your food, what about the guest’s reaction, what about creating memorable experiences, what about your connection to the plate? Take a moment to assess, to line up the results of your work with your vision of the plate, the guest experience, and the brand that you are trying to build. Mission accomplished.

Customer Service 344

Customer Service Customer Experience Uniforms Point of Sale 344

Restaurant365

JUNE 26, 2020

While many American businesses have been impacted by COVID-19, the restaurant industry is among those hit hardest. In response, many restaurants adapted to shutdowns across the country by offering drive-through or curbside pick-up, allowing them to remain partially open and serve customers who were sheltering in place.

Blog 78

Blog Audits Employee Relations Restaurant Law 78

7 Shifts

AUGUST 15, 2022

Are you a restaurant owner looking for question to ask potential candidates? Check out this blog and video on the top 9 interview questions to ask as an owner. There are a lot of jobs available in the restaurant industry. Restaurant Interview Questions and Answers [PDF]. Table of Contents. Common Interview Questions.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

Culinary Cues

JANUARY 18, 2021

So – you are a young (or not so young) person who loves food, enjoys restaurants, and finds the media depiction of becoming a chef to be exciting and rewarding. Again, an unscientific conclusion, but I would bet that many culinary instructors and restaurant chefs would agree. I believe, that this is a harmful change in approach.

Customer Experience 433

Customer Experience Blog Café Education 433

Culinary Cues

MAY 15, 2021

Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. The restaurant industry continues to be devastated – not just as a result of the pandemic but because the pandemic brought underlying issues to the surface.

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

Indoor Media

JULY 27, 2017

When you own a growing restaurant, every day you strive to create a friendly atmosphere and be a part of your customers’ daily routines or perhaps even lifelong memories. This includes new restaurant marketing ideas and even operational tips. Nation’s Restaurant News. Next Restaurants. Look no further!

Blog 88

Blog Marketing SEO Website Management 88

Culinary Cues

SEPTEMBER 26, 2020

We all know the challenges facing restaurants right now – there is little benefit in reiterating the problems. What needs to be addressed is: “ How do we build trust among customers, trust that the restaurant will keep them safe, and how do we generate enough sales and in turn – profit, to keep the operation moving forward?

Kitchen Safety 331

Kitchen Safety Back of House Front of House Customer Experience 331

Culinary Cues

FEBRUARY 20, 2024

It’s no different in great restaurants. Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability. You may find restaurants that have been around forever and have built a loyal return customer base and yes this is important and comfortable.

Coaching 350

Coaching Small Business Café Entertainment 350

Culinary Cues

AUGUST 18, 2022

The difference is a culmination of knowledge, skill, experience, confidence, and preparation. Each of those factors: knowledge, skill, experience, confidence, and preparation are part of a cook’s mise en place. If you have worked for any length of time in restaurants, then you have been there. The haunting continues.

Customer Experience 411

Customer Experience Food Order Hiring Café 411

Culinary Cues

MAY 4, 2021

If we can just get past the vaccine hesitancy then the country, and the restaurant industry might be able to see the light at the end of the tunnel. The other elephant in the room however is how will the restaurant industry approach business if we reach herd immunity through vaccination? Well, this is what we hope.

Customer Service 487

Customer Service Customer Experience Training Pricing 487