Modern Restaurant Management

MAY 6, 2020

No Hot Shot (recovery) Deliveries. At the moment, many food and beverage manufacturers are stating that they are filling all orders with a focus and increase on to-go products, as off-premises meals have become the sole source of operator revenue. Delivery Windows & routes are shifting. Changes in minimum drop sizes.

Supplies 137

Supplies Guest Recovery Food Supply Communication 137

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. events and celebrations in May—and the opportunities for operators and beverage suppliers to collaborate and maximize sales.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

Black Box Intelligence

NOVEMBER 16, 2021

Restaurant customer trends change, food and supply prices fluctuate and new competitors pop up every day. After experiencing a slow recovery, west coast brands have figured out how to increase restaurant sales, and are starting to see growth. And food prices are rising overall, with restaurants outpacing grocers.

Guest Recovery 80

Guest Recovery Loyalty Program Email Marketing Customer Service 80

Restaurant365

DECEMBER 11, 2020

Your cash flow may have been tight in 2020, so 2021 is the time to focus on your cash flow recovery and next steps. Your Cost of Goods Sold (CoGS) is the total cost of your food and beverage ingredients over a specific period of time. Your suppliers may have experienced fluctuations in prices for ingredients in 2020.

2021 136

2021 Cash Management Management Management 136

Modern Restaurant Management

OCTOBER 4, 2021

The data further signaled that price increases have had a significant impact on consumer restaurant habits. Nearly two-thirds (63 percent) of participants indicated they have ordered or visited less due to higher prices. Inflation and Pricing Concerns. · 63 percent of customers are impacted by recent price increases.

2021 157

2021 Fast Casual Mobile Ordering Social Media 157

Black Box Intelligence

SEPTEMBER 13, 2021

To drive your growth rate higher, implement marketing and social media tactics that will help you win over new guests or find ways to get current guests to come in more frequently. To learn how you can make changes like these to drive restaurant sales, consider using a guest intelligence tool that will help you eliminate guesswork.

Guest Recovery 80

Guest Recovery Point of Sale 2021 Fast Casual 80

Modern Restaurant Management

APRIL 27, 2020

To make it easy for restaurants of all sizes and types to adapt to these changes, OpenTable is introducing a new Open Door ’ pricing program. Modify how you engage with guests through business diversification, social distancing, and post-pandemic safety and sanitation. No cover fees through September 30, 2020.

Webinar 176

Webinar Loyalty Program Online Ordering Social Media 176

Modern Restaurant Management

APRIL 27, 2020

To make it easy for restaurants of all sizes and types to adapt to these changes, OpenTable is introducing a new Open Door ’ pricing program. Modify how you engage with guests through business diversification, social distancing, and post-pandemic safety and sanitation. No cover fees through September 30, 2020.

Webinar 186

Webinar Mobile Ordering Loyalty Program Online Ordering 186

Restaurant365

JUNE 24, 2020

One cause for rising CoGS might be because your suppliers have increased prices on your ingredients. If a particular ingredient has gone up in price, you may want to. seek a different supplier, try negotiating a lower contract price with your current supplier.

Point of Sale 78

Point of Sale POS Inventory Employee Relations 78

Modern Restaurant Management

JULY 14, 2020

With a QR code, guests can easily scan the code safely from their own device and join the waitlist through DineTime. QSR Automations CEO Lee Leet said, “As the restaurant industry continues recovery efforts from the pandemic, we’re going to see more and more social distancing measures required. ” Resetting America.

Mobile Ordering 137

Mobile Ordering Certification Loyalty Program Kitchen Safety 137

Modern Restaurant Management

AUGUST 16, 2021

restaurant recovery is underway, but it will take time for it to return to pre-pandemic levels fully,” said David Portalatin, NPD food industry advisor and author of Eating Patterns in America. The restaurant industry has made progress restaffing, but job recovery for the industry is lagging the overall economy. “The U.S.

2021 178

2021 Guest Recovery 2019 Loyalty Program 178

Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant. Incentivize guests to choose your restaurant. Small Business Recovery. The Buzz on Beverages.

2020 186

2020 Mobile Ordering Guest Recovery Customer Service 186

Modern Restaurant Management

MARCH 8, 2024

Overall, “large parties,” or a party with eight or more guests, had a +2 percent increase in same-store transactions in Q4 2023 compared to Q4 2022. Cheers to 2023: Overall, restaurant and bar guests drank approximately +11 percent more alcohol in Q4 2023 compared to the average for Q1 through Q3 2023.

Catering 98

Catering 2024 2023 Guest Recovery 98

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Redesigning workflows to ensure safe distancing between employees.

Food Safety 158

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 158

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 205

Food Safety Mobile Ordering Kitchen Safety Online Ordering 205

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 166

2020 Fast Casual Food Safety Guest Recovery 166

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well.

2020 134

2020 Mobile Ordering Online Ordering Merchandise 134

Modern Restaurant Management

JULY 1, 2020

Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. The importance of the price of offering lowered from 78 percent to 50 percent. Diminishing Customer Satisfaction With Restaurants May Hamper Recovery Efforts.

2020 178

2020 Travel Food Safety Consumer Goods 178

Black Box Intelligence

AUGUST 9, 2021

The industry’s labor challenges will persist through the economic recovery and beyond. A majority of workers in the food and beverage industry say they only received training after initial onboarding , meaning they don’t receive continuous education opportunities. Around 20% of operators have increased prices by more than 5%.

Webinar 98

Webinar Front of House Guest Recovery Back of House 98

Modern Restaurant Management

DECEMBER 4, 2020

” The Long Road to Recovery. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. Those all dropped significantly during the pandemic (quality to 56 percent, prices to 54 percent, customer service to 52 percent) as more people prioritized COVID-19 responses.

Loyalty Program 120

Loyalty Program Fast Casual Online Ordering Consumer Goods 120

Goliath Consulting

JUNE 15, 2020

Restaurateurs who were eager to reopen their doors after lock-down only a few weeks ago are having to confront temporary product shortages and price inflation, vulnerable to spontaneous out of stock notices or unexpected shipment delays. As such, communication and transparency is a necessary component of recovery.

Supplies 124

Supplies Food Supply Sourcing Guest Recovery 124

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. While the recovery has not been universal or consistent – due to geographical, economic, and household differences – there are a number of key overarching trends. In fact, 67 percent of all SMBs fear that inflation will hurt their recovery. Online sales grew 19.9 percent and 95.6

2021 189

2021 Consumer Goods Small Business Fine Dining 189

Modern Restaurant Management

DECEMBER 31, 2020

Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing.

2021 199

2021 Hotels Airlines Guest Recovery 199

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. ” “Tastewise has been incredibly valuable in helping us to uncover white spaces in the food and beverage industry. BIBO Beverage Debuts.

Serving 193

Serving White Paper Food Recycling 193

Black Box Intelligence

DECEMBER 2, 2021

Getting the pricing, menu, and logistics right so your customers feel like they’re getting their money’s worth can be tricky. Setting the right pricing and timing for orders can make all the difference in whether your restaurant delivery operations are a success. For example, off-premise sales are associated with lower food quality.

Delivery 82

Delivery Operations Customer Service Food Order 82

Restaurant365

MAY 7, 2020

Do not allow guests to congregate in waiting or bar areas. Design a process to ensure guest separation while they are waiting to be seated. Predetermine traffic paths to/from restrooms to limit proximity for guests and staff. Do not refill beverages at the table or from common containers (e.g., Ensuring Customer Safety.

Food Safety 142

Food Safety Cash Management Point of Sale Social Media 142

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 134

Fast Casual Casual Menu Mobile Ordering 134

Restaurant365

APRIL 16, 2021

Since this minimum wage increase will line up with the predicted economic recovery, it’s more important than ever for restaurant owners and operators to optimize restaurant labor costs. New specials or promos can be an exciting way to welcome guests back to your restaurant. Ask for a free demo of Restaurant365 today.

Loyalty Program 88

Loyalty Program Point of Sale Guest Recovery Seasonal Menu 88

Modern Restaurant Management

MARCH 1, 2022

” “Given the intense pressure on margins caused by rising commodity prices and labor shortages, analysts may give credit to price increases for the overall rise in average check,” said Acerra. Compare that to average net price, which was up 7.5 percent compared to 2019. ” QSR App Adoption.

Loyalty Program 172

Loyalty Program Mobile Ordering Download Food Order 172

Apicbase

JANUARY 13, 2023

However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. To combat inflation in 2022, 39% of restaurants started tracking the price of key ingredients; 22% adjusted the number of vendors; 36% increased menu prices. The F&B industry grew in 2022… and it will keep growing in 2023.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

FEBRUARY 1, 2021

The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the previous month, according to Black Box Guest Intelligence. In addition, colder winter weather eliminated some potential for outdoor restaurant dining, favored by many guests who believe patio seating is a safer option.

2021 125

2021 Point of Sale Guest Recovery Travel 125

EATER

JANUARY 18, 2022

Lockdowns caught the food and beverage industry off guard, and even as businesses pivoted to delivery, they faced shortages of containers and delivery riders, followed by more challenges. Some were returning home, while others felt priced out of other dining industries. Lindsey Tramuta.

2022 104

2022 Fine Dining Tourism Food Truck 104

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. " Beverage Insights. So, what could a better designed and delivered beverage program mean for the channel?

2021 190

2021 Loyalty Program Coupons Fast Casual 190

Modern Restaurant Management

JULY 1, 2021

The pandemic allowed more restaurants across the country to deliver alcoholic beverages, and that trend continued into 2021. Price sensitivity has increased, as have concerns over the economy and our own personal finances. These establishments offer a wider variety of beverages (82 to 78) and superior beverage quality (84 to 81).

2021 127

2021 Loyalty Program Mobile Ordering Consumer Goods 127

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. This is encouraging for restaurants, especially as only about 8 percent of respondents said that guests will be very unwilling. Menu price changes.

2020 219

2020 Mobile Ordering Hotels Food Safety 219

Black Box Intelligence

NOVEMBER 1, 2021

Each update highlights the most relevant and timely workforce, financial, guest and consumer trends. Full-Service: Service Guest Sentiment Improved in Q3. Powered by Black Box Guest Intelligence. Guest Intelligence tracks 6 main categories ‘food’, ‘beverage’, ‘service’, ‘ambiance’, ‘value’ and ‘intent on return’.

Fast Casual 84

Fast Casual Guest Recovery Fine Dining Point of Sale 84

Modern Restaurant Management

FEBRUARY 14, 2020

Womply unveiled its third annual State of Local Restaurants report – a comprehensive look at when local restaurants do the most business, seat the most guests, and more. OTC Medicine: Morning Recovery Hangover Drink, Tums Antacid Extra Strength Fruit Chewable Tablets. State of Local Restaurants. in others). Super Search Stats.

2020 105

2020 Waste Food Order Point of Sale 105