Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. More than half of survey respondents said they will order more than usual, with only one in 10 saying less than usual. Followed (not surprisingly) by restaurants and delivery drivers following proper safety protocols, price, and ease of ordering from the restaurant.

2020 190

2020 Mobile Ordering Guest Recovery Customer Service 190

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 211

Food Safety Mobile Ordering Online Ordering Kitchen Safety 211

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Increasing self-order kiosks and touchless self-checkout terminals. Takeout For Good.

Food Safety 177

Food Safety Kitchen Safety Mobile Ordering Guest Recovery 177

Modern Restaurant Management

NOVEMBER 17, 2020

Online ordering is obviously huge in 2020, and customers are craving comfort food when they’re ordering in, according to Upserve’s new 2020 State of the Restaurant Industry data collected from the company's 10,000+ restaurant customers. State of the Industry. " Demand for Contactless.

2020 161

2020 Mobile Ordering Online Ordering Merchandise 161

Modern Restaurant Management

MARCH 8, 2024

In this edition of MRM Research Roundup, we feature news about an influx of catering orders, the topic of tipping, the rise of kiosks and affordable Michelin restaurants. Of that increase, 30 percent came through Catering Online Ordering, which launched in Q3 2023. On average, catering orders ticket sizes in Q4 2023 were $160.

Catering 101

Catering 2024 2023 Guest Recovery 101

Modern Restaurant Management

MARCH 1, 2022

.” “Given the intense pressure on margins caused by rising commodity prices and labor shortages, analysts may give credit to price increases for the overall rise in average check,” said Acerra. In short, consumers are ordering more food, and for larger parties. percent compared to 2019.

Loyalty Program 184

Loyalty Program Mobile Ordering Download Food Order 184

Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

2020 192

2020 Fast Casual Food Safety Guest Recovery 192

Modern Restaurant Management

JULY 1, 2020

Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. The importance of the price of offering lowered from 78 percent to 50 percent. Diminishing Customer Satisfaction With Restaurants May Hamper Recovery Efforts.

2020 180

2020 Travel Food Safety Consumer Goods 180

Modern Restaurant Management

DECEMBER 4, 2020

It also could provide a future outlook for the industry, especially if more states implement stay-at-home orders in response to rising COVID-19 cases. ” The Long Road to Recovery. Asia Center for Tourism and Hospitality Research, the road to recovery could still be a long one. percent demand decline.

Loyalty Program 146

Loyalty Program Fast Casual Online Ordering Consumer Goods 146

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

Fast Casual 162

Fast Casual Casual Menu Mobile Ordering 162

Restaurant365

MAY 7, 2020

Most states have issued executive orders that provide specific requirements that must be followed in order to reopen dining rooms. Apply operational changes in order to maintain social distancing for customers ordering takeout. Do not allow guests to congregate in waiting or bar areas. Ensuring Customer Safety.

Food Safety 142

Food Safety Cash Management Point of Sale Social Media 142

Modern Restaurant Management

SEPTEMBER 23, 2020

Focused on the retail, services and restaurant industries, the SpotOn ecosystem offers powerful technology to small- and medium-sized businesses (SMBs) at a price they can afford. ” “Tastewise has been incredibly valuable in helping us to uncover white spaces in the food and beverage industry. ” Tastewise Data.

Serving 207

Serving White Paper Food Recycling 207

Modern Restaurant Management

DECEMBER 31, 2020

Modern Restaurant Management (MRM) magazine asked restaurant and food and beverage industry experts for their insights on what trends will be on the radar for restaurant owner and operators in 2021. This comprehensive annual report identifies key influences in restaurants, hotels, food, beverage, and hospitality marketing.

2021 204

2021 Hotels Airlines Guest Recovery 204

Apicbase

JANUARY 13, 2023

However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. With smart food ordering — meaning leveraging tech for inventory management and vendor selection — operators can cut down on food waste by 80%. For 62% of restaurants , automation could help fill critical gaps in managing orders.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

FEBRUARY 1, 2021

The fourth quarter was not good for restaurant sales; each month posted worse same-store sales growth than the previous month, according to Black Box Guest Intelligence. In addition, colder winter weather eliminated some potential for outdoor restaurant dining, favored by many guests who believe patio seating is a safer option.

2021 133

2021 Point of Sale Guest Recovery Travel 133

Modern Restaurant Management

MAY 5, 2021

In this edition of MRM Research Roundup, we have news on understanding customer loyalty, beverage insights, restaurant supply loyalty, the influence of discounts, the state of payments and the evolution of gift cards. " Beverage Insights. So, what could a better designed and delivered beverage program mean for the channel?

2021 196

2021 Loyalty Program Coupons Fast Casual 196

EATER

JANUARY 18, 2022

Lockdowns caught the food and beverage industry off guard, and even as businesses pivoted to delivery, they faced shortages of containers and delivery riders, followed by more challenges. Some were returning home, while others felt priced out of other dining industries. Competitors operate like one giant restaurant group. Holly Fann.

2022 106

2022 Fine Dining Tourism Food Truck 106

Modern Restaurant Management

JULY 1, 2021

Looking at trends from hundreds of thousands average daily orders, Grubhub's mid-year report checks in on what has shaped 2021 thus far, including the top trending foods, popular restaurants across the country, and what we can expect to see more of in the second half of the year. .: Top Vegan Orders. Top Alcohol Orders.

2021 155

2021 Loyalty Program Mobile Ordering Consumer Goods 155

Modern Restaurant Management

NOVEMBER 2, 2020

This edition of MRM Research Roundup features the impact of cold weather on restaurant viability, why franchises need to be nimbler and the pandemic's effect on guest expectations. This is encouraging for restaurants, especially as only about 8 percent of respondents said that guests will be very unwilling. Menu price changes.

2020 221

2020 Mobile Ordering Hotels Food Safety 221

Modern Restaurant Management

JUNE 8, 2020

In this edition of MRM News Bites, we feature the latest on PPP loans and newest tech and products to help restaurants on the road to recovery. Independent restaurant owners can visit usfoods.com/reopen to order a free reopening kit through June 19, 2020. Recovery Roadmap. PPP Goes Flexible. President Trump signed H.R.7010

Guest Recovery 155

Guest Recovery Food Safety Employee Relations Mobile Ordering 155

Modern Restaurant Management

MAY 5, 2020

With the strategic and financial backing Jay and his team bring, we will continue to focus on key operational initiatives to improve guest experience, menu development, and focus on the growth of our brand. Consumers simply order through the mobile app and pick up the next day from one of Cheetah’s designated drive through locations.

Guest Recovery 122

Guest Recovery Food Safety Loyalty Program Point of Sale 122