Modern Restaurant Management

MAY 9, 2025

Introduction: The Charm of French Bistro Culture At the heart of French bistro culture lies an effortless charm that transforms dining into something personal and profound. Unlike larger, formal dining establishments with starched linens and sprawling menus, bistros offer a relaxed intimacy that swaps stiff elegance for a warm, lived-in feel.

Fine Dining 221

Fine Dining Influencer Dine-in Innovation 221

Modern Restaurant Management

NOVEMBER 14, 2023

In the competitive restaurant and bar industry, customer feedback is vital for success. Restaurants and bars can use it to identify areas needing enhancement, adapt to changing trends, and refine operations. Actively seeking and acting on feedback sets restaurants and bars apart in a competitive market.

Bar 364

Bar Tip Distribution Customer Experience Customer Service 364

EATER

APRIL 3, 2023

The last thing I wanted to do while prepping for my recent vacation to Los Angeles was log onto Resy at midnight a few nights in a row to try for a table at Pijja Palace, the Indian sports bar that earned a spot on Eater’s Best New Restaurants list last year. I feel like the sense of spontaneity is missing from my dining lately.

Reservations 363

Reservations Food Truck Social Media Travel 363

Modern Restaurant Management

DECEMBER 1, 2021

Outside of off-premise options, contactless technologies can keep customers safe as they return to dine-in at restaurants. He wants to meet up with a group of friends for the weekend and decides to make a reservation at your restaurant. He conducts a quick Google search and makes a reservation with a few easy clicks from Google.

Technology 508

Technology Front of House Back of House Point of Sale 508

Modern Restaurant Management

MAY 7, 2020

Shifting Delivery and Dine-In Experiences. Today, that means restaurants have transformed their dining rooms into safe, no-touch pickup zones, with some even offering drive thru or curbside pickup for the first time. We will also see a rise in use of virtual waitlist and reservation platforms across restaurants. and abroad.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

ChowNow

MAY 2, 2025

Done right, a restaurant newsletter becomes more than just a marketing toolit becomes part of the dining experience, keeping your brand top of mind and making repeat visits a natural next step for your guests. Early in the week is often a smart choicemany people start making plans for dining out around Monday or Tuesday.

Email Marketing 195

Email Marketing Loyalty Program Social Media Seasonal Menu 195

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. Though many of the market forces that shaped the restaurant industry in 2021 were closely linked to disruption from the pandemic's onset in 2020, 2022 brings new challenges — and opportunities. Simplified Menus. Simplified Menus. Serving smaller portion sizes.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

MARCH 13, 2020

Rakuten Ready surveyed more than 100 customers to measure how behaviors around dining have, or are anticipated to change around the perceptions and impact of COVID-19 on restaurants, food delivery and order for pickup. Among the findings: Most diners are not overly fearful, with 57 percent making no change to their dining behaviors.

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

JUNE 10, 2020

It’s the perfect slow-down to tweak recipes and menus, do some deep cleaning, or consider fresh ways to change up the customer dining experience. A time to act on resolutions and look ahead with great anticipation to all that is possible in the new year. One thing is for sure—the industry was not prepared for a pandemic.

Outdoor 553

Outdoor Seating Customer Service Small Business 553

Modern Restaurant Management

AUGUST 13, 2020

Meanwhile, the recovering hospitality industry – which wa s estimated to have lost $120 billion by the end of June – is bracing itself for potentially another round of mandated restaurant and bar closures. Many operators were able to pivot to delivery or pick-up offerings when dining rooms closed.

Dietary Restrictions 493

Dietary Restrictions Online Ordering Customer Experience Dine-in 493

Modern Restaurant Management

JANUARY 13, 2022

The core teams that need to appreciate and cooperate are the front-of-house waiting teams, the bar staff, and the kitchen team. Be conscious of this when taking reservations. This will aid you in delivering an enjoyable dining experience and help you retain customer loyalty. Untrained and unmotivated staff.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

EATER

MARCH 26, 2025

The Travel buds Grand hotels are home to some of the French capitals most exciting and elegant meals, according to Eaters local dining expert and guidebook author Hotel restaurants tend to have a special energy. And while these tables can be challenging to book, snagging a reservation tends to be slightly easier if youre a guest of the hotel.

Hotels 210

Hotels Book Seasonal Menu Fine Dining 210

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. Additional findings indicate that 44 percent favor a balance of human staff and some technology, while 41 percent prefer no AI use at all in their dining experience.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

JUNE 28, 2021

A friend of mine recently told me that her group had reservations for a large party on a Sunday night at one of their favorite restaurants. She called to confirm the reservation on Friday only to be told that the restaurant is no longer open on Sundays. The restaurant had reservations and did not call any of the guests.

Customer Service 465

Customer Service Reservations Specials Training 465

Modern Restaurant Management

JULY 21, 2020

Having already adjusted to the rise of takeout and delivery, now restaurants are figuring out how to reopen for dine-in service while navigating social distancing and other health guidelines. Just last week, I dined outdoors at a local restaurant. It’s a new world for restaurant owners and managers.

Marketing 520

Marketing Food Safety Mobile Ordering Communication 520

Modern Restaurant Management

SEPTEMBER 18, 2020

But one thing is for sure: the COVID-19 pandemic has forever changed the restaurant dining experience. Additionally, plant-based and immunity-boosting foods, sanitation and outdoor dining has accelerated to an all time high. It has resulted in a huge shift in dining consciousness. Superfoods. Sanitation.

Food Truck 508

Food Truck Outdoor Food Safety Dine-in 508

Modern Restaurant Management

SEPTEMBER 30, 2020

Rewards Network, together with American Airlines AAdvantage Dining and United Airlines MileagePlus Dining, surveyed their members to learn more about what they anticipate their dining habits will look like over the next few months. Some highlights inlcude: Consumers' projected dining out frequency.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

MAY 27, 2020

ViewHouse, an eatery, bar and rooftop in Colorado opened for in-store dining at all four of their locations on May 27 with a new ‘Open with Care’ campaign: a new care plan to make it safer for guests and employees in response to COVID-19. ” said Vice President Brad Manske. ”

Entertainment 474

Entertainment Reservations Dine-in Seating 474

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. The top ordered desserts this year, included donuts, chocolate brownies, and strawberry cheesecake! Top Eats, Drinks, and More No fork, no problem: In addition to fries defending its spot as the most ordered food of the year (and the past decade!),

2024 474

2024 2023 Food Order 2013 474

Lavu

MAY 30, 2025

In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience. Turnover rate may be higher in fast-casual or quick-service restaurants compared to fine-dining establishments.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

EATER

JUNE 4, 2024

Say bonjour, always Whether it’s at the post office, a boutique, or a fine dining restaurant, say “bonjour” to every single person you interact with. Make reservations. For restaurants that accept reservations, reserve. How far in advance you’ll want to reserve depends on the restaurant.

Fine Dining 306

Fine Dining Reservations Seating Online Ordering 306

EATER

NOVEMBER 3, 2020

On October 23, Kaylan Colbert and her husband, William Johnson, arrived to dine at Umi Sushi in Atlanta. Similar stories go viral with semi regularity: A Baltimore restaurant denied entry to a Black child because of the dress code, while letting a similarly dressed white child sit and dine. It escalated from there.

Website Management 353

Website Management Sports Customer Experience Reservations 353

Modern Restaurant Management

MARCH 17, 2022

With the right technology in place, restaurants can tailor smaller menus to the on- and off-premise dining preferences of their customers while leveraging automated marketing promotions to make the most of their offerings. To mitigate these concerns, restaurants have gotten creative, looking for new cost-cutting measures.

Seasonal Menu 472

Seasonal Menu Mobile Ordering Food Order Menu 472

ChowNow

MAY 30, 2025

The right promotion at the right time can reignite business, whether that means a packed dining room on a slow weekday or reconnecting with loyal customers who havent ordered in a while. A restaurant marketing strategy that works for a sports bar might fall flat at a vegan cafe. Start by asking: What are you trying to accomplish?

Ordering 195

Ordering Loyalty Program Social Media Email Marketing 195

ChowNow

APRIL 11, 2025

From managing reservations at the host stand or firing orders straight to the kitchen from table side, tablets are changing the way restaurants run. Its going to get dropped, splashed with sauce, and maybe knocked off the bar by a customers pursethats just part of the deal. Lets break down what to look for in a restaurant tablet.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

Modern Restaurant Management

NOVEMBER 19, 2019

lines of business (Business Dining, Education, Healthcare Hospitality, Leisure, and Sports & Entertainment) beat the kitchen heat in sector championships to earn their spot in the national competition. The Best Chefs in the U.S. Aramark is hosting an intense culinary competition to determine its best U.S.-based based chefs.

Delivery 322

Delivery Reservations Customer Experience Retail 322

7 Shifts

MARCH 18, 2021

How restaurant sales were impacted Shortly after lockdowns were initiated, restaurant sales across the board—from full-service dining to coffee shops—took a nosedive. Bars and nightclubs were hit the hardest—an 89% drop in sales. Outdoor dining, warm weather, and a decline in virus cases helped the industry.

Point of Sale 370

Point of Sale Back of House Front of House Outdoor 370

Modern Restaurant Management

DECEMBER 19, 2022

For the tour, we traveled to Houston, Kansas City, Las Vegas, New York, Los Angeles, and Chicago, visiting a wide collection of over 80 bars and restaurants, from brand new and iconic to others that have stood the test of time. And, you don’t have to run a cocktail bar or fine dining location to play with these combinations.

Bar 474

Bar 2023 Back of House Coaching 474

Modern Restaurant Management

MAY 5, 2021

100 percent of states have Restaurants open indoors and 98 percent of states have Bars open indoors, with some capacity measures in place. velocity in Neighborhood Bars has grown by 447 percent vs the equivalent week in 2020. The Value of Trust. The impact of COVID-19 on customer behavior was experienced swiftly f by all industries.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

7 Shifts

NOVEMBER 14, 2024

Fine dining establishments may require staff to have in-depth knowledge of each dish, including wine pairings and ingredient sourcing, while a fast-casual restaurant may focus on quick service and consistent food prep. A well-informed team improves service, enhances the dining experience, and reduces errors in the kitchen.

Training 195

Training Kitchen Safety Customer Service Food Safety 195

Restaurant Clicks

JUNE 3, 2021

The weather is beautiful, and we are all ready to dine outdoors in the Washington, D.C. Outdoor dining is a favorite amongst Washingtonians, and we have rounded up the leading restaurants you should try! Best Outdoor Dining Restaurants in DC. This article includes restaurants that are diverse, and they are all outstanding.

Outdoor 148

Outdoor Dine-in Reservations Front of House 148

Modern Restaurant Management

SEPTEMBER 26, 2024

That’s what restauranteur Will Guidara wrote on a cocktail napkin whilst sitting in a hotel bar after the prestigious World’s 50 Best Restaurants awards ceremony in 2010. There was nothing to smile about and Guidara and chef Daniel Humm needed to do a lot of work to climb the ranks of the world’s most sought-after fine dining experiences.

Fine Dining 409

Fine Dining Customer Experience Customer Service Hospitality 409

7 Shifts

OCTOBER 9, 2020

Diners are turning to online ordering in increasing numbers because of COVID-19 pandemic restrictions on on-premise dining. COVID-19 updates - Tell customers what you’re doing to keep them safe whether they dine in with you or get takeout. Check out this example from Barcelona Wine Bar for inspiration.

Design 397

Design Online Ordering Social Media Website Management 397

Modern Restaurant Management

MAY 1, 2020

Bars and nightlife businesses were among the hardest hit, with consumer interest down 81 percent. Takeout and delivery increased 300X in a couple of weeks relative to reservations and wait list on Yelp. dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual.

2020 479

2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

FEBRUARY 18, 2020

Vetting dining room, bar, and kitchen staff over the next decade will require probing more during job interviews, seeking candidates with more responsible lifestyles, advanced educational aspirations, and other evidence of a disciplined, drug-free work ethic will become even more of an HR imperative.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Goliath Consulting

AUGUST 10, 2019

After weeks of time-consuming meetings with local liquor distribution reps, local market research, and decision wavering, you finally feel confident that your bar is set up and ready to go. Before we dive into how bar consultants work, let’s briefly break down the structure of the liquor industry in America.

Bar 210

Bar Fine Dining Sports Email Marketing 210

Embrace the Suck

JANUARY 20, 2021

Takeout, curbside, and delivery have become a lifeline for restaurants that had to suspend dine-in services. Some will be very apprehensive and a little scared to venture back into a crowded dining room, so have patience. This pandemic will create a shift in buying and dining patterns to which you must adapt.

Social Media 417

Social Media 2001 Online Ordering Take-out 417