EATER

FEBRUARY 18, 2025

To say Sri Lanka has one cuisine ignores its deep culinary influences and strengths. Roads lace their way around rice paddies, curry leaf plants and pandan groves sprout in backyards, 800 miles of shoreline teem with crabs and prawns, and coconuts are ubiquitous. The southern coast is dotted with restaurants offering bounties from the sea.

Hotels 285

Hotels Seasonal Menu Back of House Small Business 285

Modern Restaurant Management

DECEMBER 10, 2021

Providing top-quality food and service should remain your restaurant’s foremost priority, but you also need to get the word out and attract new customers. While you are waiting to be seated, the hostess fans out a deck of cards containing four jokers. If you pull a joker, the meal is on the house. Net result?

Marketing 567

Marketing SEO Front of House Website Management 567

Culinary Cues

OCTOBER 24, 2020

Far too many times the menu takes a back seat to all other planning that will lead to serious miscalculations along the way. Consider this – the menu is the most important component of a successful restaurant and once designed it can, and should, impact every other aspect of the business. YES – the menu is that important!

Menu 482

Menu Seasonal Menu Front of House Café 482

Modern Restaurant Management

MARCH 23, 2020

Customers may not feel like dining out right now, but many people still are searching for ways to support their favorite local businesses. This will give you the helpful, human touchpoint that influences brand loyalty in many consumers. Kids Eat Free. Bulk Is Best. Gift Cards. No Contact.

Marketing 507

Marketing Back of House Employee Relations Social Media 507

ChowNow

MAY 9, 2025

From there, well walk through the other major cost categories and share practical strategies to help you cut back without sacrificing quality or guest experience. If your average food cost percentage is too high, it can wipe out profits even when sales are strong. Are you overstaffed on slow days? Understaffed when youre slammed?

Operations 195

Operations Email Marketing Food Supply Seasonal Menu 195

Modern Restaurant Management

DECEMBER 1, 2021

Work with your contractors to create a timetable taking these elements into account. This can also be a wise approach if you can’t extend your finances to take care of a full renovation in one go. In between major changes it may help to implement some front-of-house upgrades using minimal capital and labor.

Front of House 507

Front of House Back of House Customer Experience Equipment 507

Modern Restaurant Management

AUGUST 24, 2021

I have no idea what a content house even is, and even if I did, I would only give you that money if you could prove upfront what the ROI would be.” We ascertained that a recommendation engine brought a four-percent lift in average check size right out of the box for one client I’ve supported. You know, the usual in 2021.

Marketing 520

Marketing Social Media Download Back of House 520

ChowNow

JANUARY 23, 2025

You need ideas that will wow new customers and get the regulars excited to come back in. We searched high and low for every restaurant event idea out there, then boiled them down to what we believe are the most exciting and effective restaurant events to keep regulars ecstatic and new customers talking.

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

ChowNow

JANUARY 23, 2025

You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line? You love seeing them come in, and you say hello, but is that enough to keep them coming back for years down the line? Time Management: 80% of tasks completed often come from 20% of the effort. Thats huge!

2025 195

2025 Loyalty Program Operations Email Marketing 195

Modern Restaurant Management

SEPTEMBER 30, 2024

Better Order Accuracy Equals More Satisfied Customers If a customer has a good experience at a restaurant, it will influence their decision to return. Take fast casual and drive-thru for example. Are you taking advantage of showcasing sales or deals at optimal times? Technology is one way to make this happen.

2025 450

2025 Fast Casual Food Customer Experience 450

ChowNow

FEBRUARY 28, 2025

Whether its takeout, delivery, or even in-house orders via QR codes, customers want a seamless and convenient way to order online. Phone orders are prone to human errormisheard items, incorrect addresses, and unclear special requests are all common issues with manual order taking. billion in revenue. You keep more of your profits.

Online Ordering 195

Online Ordering Ordering Email Marketing Mobile Ordering 195

ChowNow

MARCH 21, 2025

Without a well-defined target market, restaurants risk wasting resources on strategies that dont connect and menu offerings that dont selltrying to appeal to everyone, but standing out to no one. Key customer factors that influence dining preferences, from demographics to behavior. What Is a Restaurant Target Market?

Marketing 195

Marketing Social Media Email Marketing Loyalty Program 195

Modern Restaurant Management

JUNE 26, 2024

Quick service restaurants (QSRs) that can deliver this caliber of experience cement customer loyalty and keep them coming back for more. Take a step back and assess the entire drive-thru experience through the eyes of your customers. Does the payment process take too long? Where are the bottlenecks and frustrations?

Seating 437

Seating Mobile Ordering Point of Sale Customer Experience 437

ChowNow

MARCH 27, 2025

This allows you to avoid paying the 25-30% third-party commission fees and keep more revenue in-house. Effective restaurant menu pricing strategy takes into account customer expectations and market positioning to ensure both profitability and customer satisfaction. Menu pricing has a lot to do with perception.

Pricing 195

Pricing Menu Point of Sale Customer Experience 195

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. The report analyzed data from more than 30,000 QSR restaurants that generated a total of 4.5 billion transactions and $67 billion in sales in 2024. labor costs at 3 percent.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

7 Shifts

NOVEMBER 14, 2024

Proper staff training keeps your team knowledgeable, confident, and able to provide the kind of customer service that keeps guests coming back. Front-of-house (FOH) staff, like servers and hosts, will need customer service training, upselling techniques, and communication skills. Focused training also speeds up the onboarding process.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

JANUARY 3, 2024

We will discuss how to build customer communication and what aspects to prioritize to make your establishment stand out and thrive. At the beginning of the year, we like talking about trends. They seem like anchors for the new year. Trends create frameworks to understand where to start and what to focus on. Let’s look at two examples.

2024 520

2024 Social Media Customer Experience Events 520

The Rail

DECEMBER 2, 2024

Choose the Right Technology Stack For back-end development, PHP frameworks like Laravel are an excellent choice because they offer scalability, robust security features, and seamless integration with APIs and third-party services. Have you noticed how food delivery apps are becoming essential in attracting and retaining diners?

Delivery 147

Delivery Food Loyalty Program Food Order 147

Modern Restaurant Management

MAY 23, 2023

For lengthy periods over the course of two years, businesses were forced to operate solely on a take-out and delivery basis, and it soon became evident that everybody would need to up their game. The restaurant industry has changed significantly in recent years, not least due to the impact of the COVID-19 pandemic.

Customer Service 419

Customer Service Dietary Restrictions Delivery Online Ordering 419

Culinary Cues

FEBRUARY 6, 2022

It was a job and a paycheck, a signal that I wanted to take on some responsibility, and the beginning of a six-decade work ethic, but there were no pats on the back for a choice of careers. How many times has the job been referred to as “flipping hamburgers” or working in a “greasy spoon”?

Back of House 473

Back of House Reference Presentation Mobile Ordering 473

Culinary Cues

APRIL 15, 2020

Let’s take restaurants as an example – one might assume that these businesses are a luxury since cooking at home is always a logical alternative. Let’s take a look: [] RESTAURANTS ARE ESSENTIAL TO THE GROWTH OF SMALL TOWN AMERICA. Throughout history – restaurants have been integral to civilized communities.

Travel 463

Travel Small Business Point of Sale Back of House 463

7 Shifts

APRIL 13, 2021

weather or a larger than average party size will influence any small adjustments based on the data. Canyons has also seen success in breaking down labor percentages into the back and front of the house to better understand where they may be overstaffed. Crumpton had a background in tech and knew there was a better way.

Front of House 370

Front of House Point of Sale Back of House Franchise 370

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. An issue that may arise from this in 2024 is data privacy.

2024 539

2024 Loyalty Program Cash Management Customer Experience 539

Modern Restaurant Management

DECEMBER 28, 2023

Restaurant industry insiders offer their insights on F&B trends we can expect to see in 2024. Using DoorDash order data from January 1, 2023 to October 31, 2023, we bring you DoorDash’s Dash From the Past 2023 Trend Report. The top items paired with ibuprofen included Cheesesteaks, Cognac, Nacho Fries, Bacon Egg and Cheese, and Cold Brew!

2024 474

2024 2023 Food Order 2013 474

Modern Restaurant Management

JANUARY 2, 2024

This could take the form of creative blended financing structures, open innovation platforms, infrastructure partnerships, and commercial collaborations as the industry enters its next phase of maturity. We've reached a point where we're recognizing the value and limits of these technologies.

2024 493

2024 Fast Casual Food Safety Insurance 493

Culinary Cues

MAY 20, 2024

One could claim, and rightfully so, that he had the greatest influence on the profession and that the chefs’ job was elevated to new levels because of Escoffier’s efforts, approach towards cooking, vision, and skill. He has been one of my primary motivators and reference points throughout my career in food.

Hotels 341

Hotels Front of House Fine Dining Back of House 341

Embrace the Suck

APRIL 26, 2020

Now, before you start throwing out the “I’m too busy” excuse for not monitoring your KPIs, allow me to say this: “If you don’t know your numbers, you don’t have a business. It’s not until they’re almost gone that they wake up and try to get things back under control.

Cash Management 439

Cash Management Point of Sale Inventory Bar 439

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. While these local favorites are great at attracting their neighbors to visit again and again, to out-of-towners, they’re just another restaurant that looks like it could do with some renovations. So, where do you start?

Marketing 418

Marketing 2020 SEO Loyalty Program 418

Modern Restaurant Management

DECEMBER 21, 2022

As brands place emphasis on creating a meaningful guest experience, robotics companies offering tools such as tech-enabled order taking or serving, should stop calling themselves ‘robotics’ as it will likely steer some operators, consumers and investors away. For part one, click here.

2023 493

2023 Loyalty Program Mobile Ordering Customer Experience 493

Modern Restaurant Management

DECEMBER 14, 2023

Making your restaurant more organized can take a variety of forms, but one place to start is your hygiene workflow. Breaking up your workflow across front of house, back of house, and restrooms can help your staff confidently deliver a great meal and a memorable guest experience. Here are my tips for back of house: 1.

Front of House 251

Front of House Back of House Customer Experience Sustainability 251

EATER

OCTOBER 26, 2023

Seek out a meal on a major beach on Phuket, such as Patong, and it’s easier to find borscht, a burrito, or a burger than a well-executed Thai curry. Eat at your hotel or resort, and you’re most likely getting a toned-down, overpriced take on Bangkok-style Thai food. What is the food like in Phuket?

Seasonal Menu 322

Seasonal Menu Hotels Back of House Front of House 322

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. The Pandemic Has Permanently Altered the Consumer-Restaurant Relationships. Investment in delivery and mobile ordering pays off. 71 percent rely on delivery for 11 percent or more of sales.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

EATER

JANUARY 8, 2021

How two Mexican-American birrieros made the beloved dish a sensation in America In 2005, two Mexican-American teenagers from LA met at the fair in Coatzingo, Puebla, during Semana Santa, or Holy Week, a time when countless Mexican-American families head back to their family’s hometowns all over Mexico to visit relatives.

Food Truck 363

Food Truck White Paper Back of House 2018 363

EATER

MARCH 26, 2025

From the chef shaking up the Ritz with flavors of Central and West Africa to the Cheval Blanc, where staying the night might just help you skip the year-long waitlist for a table, Tramutas guide excerpted below lays out some of the best restaurants in Paris right now, whether you plan to stay the night upstairs or not.

Hotels 202

Hotels Book Seasonal Menu Fine Dining 202

Modern Restaurant Management

AUGUST 2, 2021

With the Eviction Moratorium coming to an end on July 31st, worries are escalating about the small business owners who still can’t cover monthly rent payments and/or have back rent to pay. Rent Struggle Is Real. 35 percent of ALL small businesses in the U.S. 35 percent of ALL small businesses in the U.S. TableSafe, Inc.,

2021 450

2021 Point of Sale Equipment 2019 450

EATER

JULY 2, 2024

Bug Robbins Cheesemaking requires a willingness to take risks and trust the process — just like navigating queer existence When I was little, I loved to group things. Turns out, I wasn’t the only one. An errand run to the specialty food store was a thrill ride. A lot of people in cheese identify as queer.

Document 341

Document Back of House Presentation Take-out 341