Modern Restaurant Management

FEBRUARY 1, 2022

Though there are plenty of customers who will continue to enjoy restaurant delivery—as it’s become ingrained in our weekly way of life—the off-premises’ percentage of sales is likely to slide. But most importantly, respond to all customer reviews. Always be improving the customer experience.

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Fast Casual Dine-in Casual 2022 493

Culinary Cues

AUGUST 31, 2024

Every marketer insists that a company have a clear mission statement that is designed to give direction to a company and clearly articulate to the customer and employee, what the company stands for. If you can get your inspired mission across with very few words, then it is more likely that staff and customers will remember it and “buy-in”.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

Modern Restaurant Management

MAY 30, 2025

In recent years, consumer behaviors have drastically changed to now preferring delivery services and an increased willingness to pay a premium for a seamless experience. The data revealed that 60 percent of consumers surveyed prefer human staff versus AI-managed customer support, despite the potential for increased service efficiency.

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Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

AUGUST 5, 2020

and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. “Now, more than ever, restaurateurs need an effective and affordable way to promote their restaurants to new and existing customers so they can bring them back again and again.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Culinary Cues

SEPTEMBER 30, 2024

From my experience, it is difficult to experience a dinner for two in a moderate full-service, independent restaurant for less than $120 without gratuity. Assign the task to your chef to create a menu that is exciting, innovative, delicious, accessible, and financially tolerable. That’s 21 meals for two people over seven days.

Pricing 415

Pricing Marketing Insurance Seasonal Menu 415

Goliath Consulting

JUNE 15, 2021

We saw customers stockpiling on groceries and supplies in homes instead of going out to eat, raising retail sales by 29 percent over the previous year (1). Since so many workers are being afflicted with COVID-19, we’ve seen the farming sector experience a widespread shortage of workers who have been trained to complete specific tasks.

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Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

JULY 30, 2021

Participants in MyChange with SaverLife receive access to the national SaverLife platform and the opportunity to participate in national savings challenges, access financial education articles, engage in forums and accumulate redeemable points for a chance to win prizes. ” Curry Up Now Adds Incentives LTO.

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Franchise Franchising Fast Casual Point of Sale 508

Modern Restaurant Management

AUGUST 22, 2023

The benefits of AI for restaurants are undeniable from automation, to real-time control and information analysis, to improved customer service. In this article, I’ll share the areas where AI is best suited to improve your restaurant business, what the limitations are and how restaurants can leverage alternatives to drive revenue, today.

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

The Rail

JANUARY 13, 2023

With so many different choices for customers to decide on, it's often difficult to make your mark and stand out from the crowd. Nevertheless, with wise strategies and tactics in place, you have ample opportunity to differentiate yourself from other restaurants and create an unforgettable experience for patrons of your establishment.

Beverage 290

Beverage Marketing Customer Experience Point of Sale 290

Modern Restaurant Management

NOVEMBER 22, 2019

Slow load times have a negative impact on the user experience and generally indicate something is amiss with your site. In a previous article on brand development [link to 2019-09 REDCAP Refine your restaurant's brand with these 3 questions], I challenged you to identify what your brand delivers beyond a perfectly prepared meal.

SEO 349

SEO Social Media Email Marketing Customer Experience 349

A Wine Story

AUGUST 5, 2020

But in the end they thought a heavy bottle weight for an expensive wine reassured customers about the wine’s quality. For that exact market, Mr. Goldstein created a subscription-based program called Master the World: Blind Tasting Wine Experience. Like this article? Naked Capsules: New Wine Packaging Trend?

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Innovation Point of Sale Education 2020 168

Perfect Daily Grind

JUNE 4, 2025

You may also like our article on how automation can better support baristas. No longer simply “the person who makes coffee,” today’s barista more closely resembles a sommelier – a knowledgeable guide navigating customers through complex flavour profiles, origins, and preparation methods.

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Café Customer Service Technology Customer Experience 89

Perfect Daily Grind

MAY 25, 2025

I spoke with Dajo Aertssen at Cafés MUDA and Jens Crabbe at MOK Coffee about their experience working with Stronghold machines. You may also like our article on how automation can make the coffee sector more productive. You also need to create added value to your business and the customer experience in their shop.

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Café Pricing Management Management 117

Thrive POS

APRIL 6, 2023

In this article, we'll take a look at some of the latest trends and innovations in pizza delivery and what the future might hold for this ever-evolving sector, including the role of pizza point of sale (POS) systems. One such POS for pizza that's leading the way in innovation is Thrive POS.

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POS Innovation Delivery Online Ordering 135

Social Hospitality: Restaurants

OCTOBER 10, 2023

This article seeks to answer that question by diving deep into this exciting phenomenon. They don’t have a physical dining area for customers. They don’t entertain dine-in customers. They often use modern kitchen innovations and data analytics to streamline their processes. Are virtual restaurants the future of dining?

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Online Ordering Social Media Food Order Customer Experience 222

Social Hospitality: Restaurants

MAY 18, 2020

It’s also because marketing teams have more opportunities to create innovative campaigns to boost sales. Create Special Offers for Customers. If you’re in the middle of a low period, you compete for the small target audience of customers with all other businesses in the region. Listen to Customers and Meet Their Needs.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

Goliath Consulting

DECEMBER 6, 2020

As opposed to third-party services, self-delivery allows restauranteurs to “control the experience and keep the fees down” (1). It is also a more cost-effective option for customers, which can help the self-delivery services grow in the long run. Customer loyalty and rewards mean everything in this new information-driven age.

2021 286

2021 Mobile Ordering Food Food Safety 286

Goliath Consulting

JUNE 8, 2023

In this article, we will unravel the key ingredients for running a highly successful restaurant. From conceptualizing your vision to providing exceptional customer experiences, these strategies will set you on the path to culinary triumph.

Dietary Restrictions 195

Dietary Restrictions Email Marketing Social Media Customer Experience 195

Restaurant Business

JUNE 5, 2025

The experience is available with a spirit-free beverage pairing, and the restaurant’s website notes that the chef is “over five years sober.” View All Articles by This Author Want breaking news at your fingertips? Eater reported that he later sued his ex-wife for damaging his reputation. Sign Up Thanks for signing up!

Fast Casual 147

Fast Casual Leadership 2025 2024 147

Perfect Daily Grind

FEBRUARY 26, 2023

Moreover, Scandinavia’s rich history of coffee consumption – along with Nordic consumers’ overwhelming preference for higher-quality and sustainably-sourced coffee – has only continued to drive innovation in the international coffee industry. You may also like our article on the future of espresso. Read on for more of their insight.

Innovation 187

Innovation Influencer 2007 Consumer Goods 187

Modern Restaurant Management

JULY 15, 2020

Most popular items searched: while restaurants and bars were closed, we can see that diners are searching for a way to bring home the full dining experience. MBLM also further analyzed the industry in an article entitled, “ Fast Food & COVID-19. spicy chicken sandwich: 353 percent more popular. pinot grigio.

2020 487

2020 Mobile Ordering Point of Sale Food Supply 487

Crunchtime

APRIL 2, 2024

In this article, a defunct order-taking process leads to a disappointing customer experience and showcases the transformative power of prioritizing better processes for employees and embracing innovation.

Operations 167

Operations Customer Experience Article Innovation 167

Perfect Daily Grind

FEBRUARY 25, 2020

From sparkling teas and lemonades to cold brew coffee, customers are increasingly thirsty for a more refreshing beverage than the traditional coffee shop offerings. Meeting the demand for cold drinks with a well-planned menu opens up the potential for greater profit margins, brand reinforcement, and a more premium experience for customers.

Serving 209

Serving Beverage Café Consumer Goods 209

Social Hospitality: Restaurants

MAY 18, 2020

It’s also because marketing teams have more opportunities to create innovative campaigns to boost sales. Create Special Offers for Customers If it’s the peak of the season, you compete with all local restaurants and hotels. Treat these people well, so they will treat your customers well.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Modern Restaurant Management

DECEMBER 16, 2019

They are also a good choice for someone who wishes to give an experience rather than a material item,” said Riehle. Verbal skills, customer service and multi-tasking are the top 3 skills needed to work in the events industry. "The For customers, they are a given. percent hold more than 500 events. percent at hotels.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Goliath Consulting

FEBRUARY 25, 2020

While Gen Z’s tastes and preferences are often lumped together with those of the millennials, there is no doubt that this generation wants food to reflect their values and innovations of recent times. Gen Z diners are going to use phones as part of their dining experience. Be open to change and innovation.

Social Media 210

Social Media Consumer Goods Loyalty Program Customer Service 210

7 Shifts

MARCH 20, 2020

While your first concern should be for the health and safety of yourself, staff, customers, and loved ones right now, it would be a lie to say you’re not allowed to be worried about your restaurant during COVID-19. As of this article’s publication, more than 20 U.S. Don’t worry–we’re here to help. Dressing / sauce containers.

Delivery 366

Delivery Front of House Back of House Online Ordering 366

Perfect Daily Grind

MAY 29, 2025

You may also like our article on what the coffee industry thinks about the “evolved” Q grader programme. The backlash may also be a symbol of frustrations in the industry by people who see it as imposing, redundant, and repetitive without any tangible innovations or advancement,” Peter adds.

Education 84

Education Certification Events Consumer Goods 84

Perfect Daily Grind

SEPTEMBER 1, 2022

You may also like our article on how competitors can source coffee for the World Barista Championship. I have worked in coffee for around 17 years, so sometimes I need new inspiration and new opportunities to grow my skills and improve the experience for my customers,” he says. What are origin trips? Keeping up with new trends.

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Supplies Customer Experience Events Consumer Goods 191

Modern Restaurant Management

MARCH 25, 2020

There are flyers and social posts to promote takeout offerings, and signage to instruct customers on food pick-up policies. We believe our Response Kit is making a difference by giving restaurants the tools to make the critical changes in their business practices and reassure their customers as quickly as possible."

Online Ordering 289

Online Ordering Insurance Mobile Ordering Website Management 289

Perfect Daily Grind

MARCH 6, 2023

In many coffee shops around the world, more and more baristas are developing new and innovative drinks. These beverages can help a coffee business to stand out, as well as creating new sensory experiences for consumers. You may also like our article on the flat white and where it came from. Read on for more of their insight.

Beverage 204

Beverage Social Media Front of House Café 204

Social Hospitality: Restaurants

JANUARY 8, 2019

Restaurant storytelling is one of the most powerful tools to drive customer engagement. People are now able to share their stories with a wider audience due to innovations in technology and trends in social media. Customers want to know you and the real story behind why you do what you do. ” Focus on Customers.

Customer Experience 262

Customer Experience Social Media Small Business Hiring 262

ChowNow

JULY 23, 2024

In this article we will explore what a restaurant executive summary is, best practices for writing one, and outline the steps to create this section of your restaurant business plan. Cucina Amore will offer an upscale Italian dining experience featuring handcrafted pasta, wood-fired pizzas, and a curated wine list. ” 3. .”

Seasonal Menu 195

Seasonal Menu Customer Experience Dine-in Customer Service 195

Culinary Cues

FEBRUARY 20, 2024

Chefs know how to play it safe; cooks understand what it means to stick to the basics, and many customers do like to embrace predictability. You may find restaurants that have been around forever and have built a loyal return customer base and yes this is important and comfortable.

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Coaching Small Business Café Entertainment 442

Perfect Daily Grind

JUNE 22, 2022

You may also like our article on how automation is shaping the coffee industry. Thanks to continued innovation, these machines are also increasingly offering a growing range of customisation options, including different types of milks and additional syrups. What are self-serve coffee machines?

Serving 177

Serving Marketing Customer Service Beverage 177

Perfect Daily Grind

OCTOBER 16, 2022

You may also like our article on how ageing cold brew coffee affects its flavour. And while cold brew is certainly one of these beverages, there is a growing need to innovate and differentiate within this segment. In turn, he says this means he can experiment more with different coffees. “We Read on to find out what they said.

Beverage 187

Beverage Technology Customer Experience Article 187

The Restaurant Times

NOVEMBER 18, 2021

The experience every customer enjoys needs to somehow be both effortless and memorable. The quest for providing customers with a continuously incredible dining experience is one that every restaurant must pursue. As the name suggests, such factors are often intangible to the customer themselves.

Customer Experience 59

Customer Experience Fine Dining Dine-in Customer Service 59