ChowNow

APRIL 4, 2025

Youre not just serving foodyoure managing impressions, experiences, and expectations, all in the digital world. A small sign at the checkout or a note on the receipt can serve as a gentle nudge. Its actively managing how your business is perceived across platforms like Google, Yelp, TripAdvisor, and social media.

Management 195

Management Management Social Media Online Ordering 195

Goliath Consulting

JUNE 15, 2021

A lack of communication is possibly the most overlooked problem affecting the supply chain. Even though the ability of supply chain actors to interact has vastly improved as technology has progressed, the sector continues to face numerous issues due to lack of communication due to the fragmentation of the food system and the supply chain (4).

Supplies 414

Supplies Food Supply Front of House Fast Casual 414

Modern Restaurant Management

FEBRUARY 28, 2020

Shake up your quick serve restaurant (QSR) and fast casual dining marketing response with voice response via smart speakers and voice assistants. The pymnts.com article notes: “More than three-quarters of U.S. ” As multitasking increases, so will this form of response and communication. percent year over year.

Marketing 420

Marketing Fast Casual Entertainment Article 420

ChowNow

MARCH 14, 2025

Standardized recipes, efficient prep work, and strong communication between back-of-house and front-of-house teams prevent bottlenecks. A well-managed operation ensures food is stored, prepared, and served according to local health codes. Improve workplace culture with fair scheduling, competitive pay, and open communication.

Operations 195

Operations Management Management Front of House 195

Culinary Cues

FEBRUARY 27, 2025

They continue to be a resource for me when I need a boost and hopefully may serve you as well. Here are some that have, in the past, been posted on my office door when I was a chef and later as an educator. Never doubt that a small group of thoughtful, concerned citizens can change the world. Indeed, it is the only thing that ever has.

Consumer Goods 290

Consumer Goods Presentation Leadership Dine-in 290

Modern Restaurant Management

JULY 5, 2023

This article explores how QSRs can harness the power of technology to enhance operations, deliver more engaging experiences, reduce costs and increase profitability. On top of the foundation are advanced methods to gather data, such as loyalty programs, new communication channels and customer relationship management.

Hospitality 449

Hospitality Customer Experience Customer Service Loyalty Program 449

ChowNow

APRIL 15, 2025

In this article, youll learn: The most important restaurant KPIs for restaurant profitability, efficiency, and growth How to calculate and benchmark major KPIs using simple formulas Practical tips for tracking KPIs without getting overwhelmed Lets start by breaking down what KPIs are, and why they require your attention.

Operations 195

Operations Email Marketing Point of Sale Online Ordering 195

7 Shifts

NOVEMBER 15, 2024

In this article: How do you handle inventory management to keep the bar always adequately stocked? Effective managers prioritize regular training sessions that cover responsible serving practices. If the manager demonstrates responsible serving, the team is more likely to follow suit. What did you do?

Bar 195

Bar Management Management Hiring 195

Culinary Cues

JANUARY 11, 2022

Successful restaurateurs are ones who understand the power of people marketing, of keeping the name of the restaurant in the public eye and communicating effectively with existing and potential customers. Those who do not understand marketing are playing a guessing game.

Café 463

Café Customer Experience Hospitality Customer Service 463

Modern Restaurant Management

JULY 6, 2020

The article you read from last year may be outdated. First, communicating expectations and holding employees accountable reduces surprises. The cardinal rules in the employee discipline realm are treat employees equally, communicate expectations, hold employees accountable, and document, document, document.

Restaurant Law 482

Restaurant Law Document Insurance Hiring 482

Modern Restaurant Management

NOVEMBER 25, 2019

In this article we’re going to look at five marketing mistakes that many restaurant owners make and show you how to avoid falling into the same traps yourself. You need to offer good service, value for money, clean toilets, friendly staff, properly served drinks, etc. Ignoring the Power of Social Media.

Social Media 440

Social Media Marketing Customer Experience Consumer Goods 440

Goliath Consulting

MAY 19, 2020

A good management software should be able to track your sales, managing your staff scheduling and most importantly, boost the overall efficiency of your business so that you can dedicate more time and energy into helping more clients, as explained in detail in this CaterEase article (3). Works in dense urban areas and suburban surroundings.

Catering 378

Catering Social Media Online Ordering Loyalty Program 378

7 Shifts

SEPTEMBER 16, 2021

It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. If your restaurant is a number one hit in your area, it may serve you well to open up the exact same concept elsewhere. Replicating an Existing Concept.

Management 370

Management Management Document Hiring 370

Perfect Daily Grind

MAY 25, 2025

You may also like our article on how automation can make the coffee sector more productive. Café operators are able to exert more control over their supply chains and the quality of the coffee they serve, empowering them to make more effective business decisions that streamline operations and improve efficiency. Enjoyed this?

Café 140

Café Pricing Management Management 140

Modern Restaurant Management

JANUARY 28, 2020

At Church’s Chicken, we recently performed a comprehensive rebranding required communication to all of our domestic and international franchises, as well as all of their employees. Adoption of Team Church’s was dropping, so we knew we needed to revamp our intranet to serve as the foundation of our digital workplace.

Workshop 462

Workshop Franchise Franchising Communication 462

Modern Restaurant Management

AUGUST 22, 2023

In this article, I’ll share the areas where AI is best suited to improve your restaurant business, what the limitations are and how restaurants can leverage alternatives to drive revenue, today. They streamline communication and free up staff while reducing wait time for customers. What Is AI, Really?

Marketing 419

Marketing Social Media Point of Sale Customer Service 419

ChowNow

MARCH 7, 2025

In this article, you will learn: Why you should use your customer data to help your restaurant grow The different kinds of data you have available to you to use The best ways to use customer data to make better decisions Lets explore why customer data is one of your most powerful tools for growing your restaurant.

Loyalty Program 195

Loyalty Program Email Marketing Online Ordering Point of Sale 195

Culinary Cues

FEBRUARY 18, 2020

Even the difference between restaurants that serve three meals per day vs. one that focuses entirely on dinner will be an entirely different ballgame. There may even be an executive sous chef so that the executive chef can focus on future planning, communication, team building, concept development, and budgetary issues.

Beverage 520

Beverage Events Food Order Website Management 520

ChowNow

MAY 9, 2025

In this article, you will learn: How to balance clarity, creativity, and brand voice in your menu writing How to use sensory language to create truly mouth-watering menu descriptions How to structure descriptions that drive orders on your restaurant website So what exactly separates an okay description from one that gets guests to order immediately?

Menu 195

Menu Dietary Restrictions Online Ordering Mobile Ordering 195

Culinary Cues

FEBRUARY 1, 2021

We are communicators, ambassadors, and speakers of the universal language of food. The preparation and sharing of food brings all of our senses into alignment and points us to the question: “what am I capable of creating and how can I communicate what I am feeling with others through food?” Chef Lidia Bastianich.

Small Business 445

Small Business Front of House Customer Service Communication 445

7 Shifts

FEBRUARY 4, 2021

Beechwood Doughnuts is a popular doughnut bakery in St Catharines, Ontario, which has been serving delectable doughnuts—from nanaimo to pumpkin cheesecake —to thousands of customers for six years. Communicating the new schedules was another logistical nightmare. Just having a central spot to communicate with the staff as well.

Operations 370

Operations Book Small Business Communication 370

Culinary Cues

MAY 21, 2023

In all cases, we remain in control of the technology that serves as an effective tool. Like most living things, the desire to connect, communicate, and follow others has been apparent since the beginning of time. We are social animals who, for the most part, thrive on physical interaction.

Technology 416

Technology Social Media Back of House Front of House 416

Culinary Cues

DECEMBER 5, 2023

This is where cooks earn their swagger and success is drawn from the number of covers served, the number of mistakes made, and the beauty of the plate. This is “camp adrenaline” – where the action lives and where young cooks get their sea legs. Wax on, wax off, young grasshopper.

Kitchen Safety 446

Kitchen Safety Food Safety Back of House Front of House 446

Culinary Cues

SEPTEMBER 14, 2023

There are masters to serve, people who depend on the work of the culinary professional, who trust that their food will be prepared properly, that it will be managed and handled well, and the plate viewed as an important canvas on which the technician and artist paints.

Employee Relations 449

Employee Relations Training Fine Dining Take-out 449

Modern Restaurant Management

DECEMBER 23, 2019

A portion of this article is included as a chapter in a new, 90+ page eBook – How to Start a Business from Scratch: Build a Successful Business and Turn Your Ideas Into Money. Make it easy to communicate with your business through various channels. Ask customers if there’s anything you can do to serve them better.

Social Media 334

Social Media Customer Experience Customer Service Small Business 334

Goliath Consulting

FEBRUARY 26, 2021

In this article, we define culture as a set of guiding or shared organizational values that define behaviors and a restaurant’s operations. Top management should lead by example, communicate with the team often and share the vision of where the business is headed. So what do we mean by culture? A great work culture “starts at the top.”

Customer Experience 273

Customer Experience Customer Service Café Magazine 273

The Rail

DECEMBER 2, 2024

In this article, we’ll show you exactly how to create a food delivery app tailored to your restaurant’s needs, while staying competitive in a booming industry. In-app communication with customers or the admin panel. Her articles on eCommerce, Healthcare, and eLearning have been featured in MarketingSherpa, DZone, and ThriveGlobal.

Delivery 147

Delivery Food Loyalty Program Food Order 147

7 Shifts

NOVEMBER 17, 2020

How to communicate with staff after performance reviews. Bonus : Don't miss our downloadable employee evaluation form template at the end of this article! Additionally, restaurant employee evaluation forms serve as written records of staff performance. You should be communicating concerns during one-on-one meetings.

Point of Sale 370

Point of Sale Download Communication Reference 370

ChowNow

APRIL 25, 2025

In this article, you will learn: How to define your brand identity and mission statement How to create a visual and verbal brand strategy that feels cohesive across every customer touchpoint How your brand will build a loyal customer base that lasts for the long haul Lets get started with why you should give branding the attention it deserves.

Mobile Ordering 195

Mobile Ordering Social Media Email Marketing Customer Experience 195

Modern Restaurant Management

MAY 30, 2025

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features delivery data, tariff troubles, summer dining trends, and Beer Serves America. More than a quarter (28 percent) are using AI for marketing and social media, while 24 percent are using the technology for written communications.

Fast Casual 251

Fast Casual Food Point of Sale Mobile Ordering 251

Modern Restaurant Management

APRIL 2, 2020

The Foundation will administer the grants, offered on a first-come, first-served basis. Hospitality Training Magazine – articles and member blogs with practical training content. Qwick serves as a tool for connecting businesses across the nation to thousands of food and beverage Professionals.

Employee Relations 516

Employee Relations Healthcare Online Ordering Customer Service 516

Culinary Cues

MAY 27, 2023

Encourage your staff to share the number with key family members and if there is a legitimate “emergency” this is the lifeline, in a semi-private setting where they can communicate. “I Have the chef and sous chef cook the meal and the managers serve these important guests. Try “FOOD” on for size.

Technology 418

Technology Front of House Social Media Back of House 418

Lavu

MAY 30, 2025

By optimizing how quickly tables are cleared and reseated, restaurants can serve more guests during peak hours and improve overall profitability. In this article, well walk you through 7 easy steps to increase table turnover effectively, helping you boost your bottom line while maintaining a great dining experience.

Seating 140

Seating Mobile Ordering Customer Service Customer Experience 140

Perfect Daily Grind

MAY 28, 2025

You may also like our article on why price volatility means roasters’ priorities are shifting. Roasters and coffee shops that communicate value effectively and maintain high standards are more likely to retain loyal coffee consumers, even in the face of price increases. “We Why are coffee prices staying so high? Enjoyed this?

Pricing 81

Pricing Retail Café Consumer Goods 81

ChowNow

MAY 16, 2025

In this article, well cover: What makes great restaurant websites Real-world restaurant website examples Practical tips to turn your website traffic into customers Lets start by revealing why every restaurant needs a website if they want to stay competitive and relevant. The goal is to reflect your restaurants story, not show just the food.

Mobile Ordering 195

Mobile Ordering Loyalty Program Online Ordering Download 195

Modern Restaurant Management

AUGUST 5, 2020

The bites will also be served with the option of twelve different dips, along with regular or sweet potato Tyga Tots, chocolate chip cookies, and beverages. ” Aron most recently served as the Australian CEO & Country Manager for Deliveroo from 2015 to 2020, helping grow the company into 500 cities and 13 countries during his tenure.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Culinary Cues

MAY 2, 2020

You are an exceptional cook, a communicator, a planner, a problem solver, a team builder and a business savvy chef with an entrepreneurial spirit. Learn from your mistakes, and hold on to your successes – they will continue to serve you well through any crisis. [] SHARE WITH OTHERS. You are not alone. We are in this together.

Training 389

Training Take-out Transportation Customer Experience 389