Modern Restaurant Management

DECEMBER 30, 2020

While there is no single answer as to how best to do so, if we look back at the pandemic’s impact thus far, it’s clear that the ability to effectively pivot offerings and communicate with your customers is critical to a restaurant’s survival. Be Transparent About Safety. Think Beyond Your Four Walls.

2021 563

2021 Marketing Food Safety Back of House 563

Modern Restaurant Management

JUNE 15, 2021

By improving customer loyalty and increasing revenue through the smart use of technology from the public-facing part of the business all the way to the back-of-house prep, sourcing, and staffing. In the near future, we’ll look at printed menus the way we look back at newspapers today. Inventory stock changed significantly.

Technology 508

Technology Loyalty Program Front of House Online Ordering 508

EATER

OCTOBER 21, 2024

The tool from the East Coast vegan chain — a digital take on a split-flap mechanical display that appears on its website and in the chain’s ordering app — estimates the amounts of water, land, CO2, and oil saved by eating vegan burgers. These numbers are largely hypothetical. Congratulations. The environmental mission can come later.

Sustainability 327

Sustainability Sourcing Consumer Goods Seasonal Menu 327

Modern Restaurant Management

DECEMBER 10, 2021

Promotion and advertising are what we call a restaurant’s “secret sauce.” ” Let’s look at seven ingredients that you should include in advertising and promotional campaigns for your restaurants. If you pull a joker, the meal is on the house. Emphasize Best-Selling Items.

Marketing 567

Marketing SEO Front of House Website Management 567

Modern Restaurant Management

APRIL 14, 2020

As part of its ongoing coronavirus relief efforts, Cox Media , the advertising division of Cox Communications, is offering local restaurants free television advertising to assure patrons that they remain open for takeout and delivery services and share new hours of operation. “It is unbelievable how quickly things can change.

Online Ordering 530

Online Ordering Back of House Small Business Customer Service 530

EATER

FEBRUARY 24, 2025

Tacos are served up at Maizajo, where corn tortillas are made in-house. Stephanie Wu Long seafood lunches, grasshopper cocktails, and more A version of this post originally appeared in Stephanie Wus newsletter, From the Editor, a roundup of the most vital news and stories in the food world. Subscribe now.

Back of House 210

Back of House Food Order Book Sports 210

Modern Restaurant Management

OCTOBER 28, 2021

With COVID-19 positive cases on the decline, restaurants can finally focus on getting customers back into dining rooms and promoting their dining experiences. They can advertise to their customers that they are helping to protect the environment. This translates to an air exchange rate of six times an hour as a minimum.

Front of House 437

Front of House Back of House Customer Experience Advertising 437

Modern Restaurant Management

AUGUST 6, 2020

If running a restaurant wasn’t already expensive, running one under new distancing regulations means less capacity and investment in safety infrastructure that will take a toll on costs. Second, it is becoming essential to focus on items that will travel well for upwards of 30 minutes in a third-party delivery or for a customer to pick up.

Front of House 531

Front of House Inventory Food Safety Social Media 531

Restaurant Business

JUNE 23, 2025

23, 2025 Facebook Twitter LinkedIn The MilkShake Factory created a house-made Dubai-Style Chocolate Bar that it sells for $5.95. 23, 2025 Facebook Twitter LinkedIn The MilkShake Factory created a house-made Dubai-Style Chocolate Bar that it sells for $5.95. By Patricia Cobe on Jun. Photo courtesy of The MilkShake Factory.

Bar 162

Bar Fast Casual Leadership Back of House 162

Modern Restaurant Management

MAY 6, 2021

As a result, restaurants have shifted advertising efforts and now highlight safety protocols for staff and guests. As a result, restaurants have shifted advertising efforts and now highlight safety protocols for staff and guests. The past year ushered in some big, unprecedented changes. For customers, it became a new experience.

Kitchen Safety 474

Kitchen Safety Guest Recovery Employee Relations Technology 474

Modern Restaurant Management

SEPTEMBER 30, 2024

Restaurants must understand their customers and move with speed to put that intelligence back into their operations. Furthermore, over time, as data is gathered about ordering preferences through these digital touchpoints, restaurants can optimize the back of the house to be prepared for spikes. The benefit is twofold.

2025 450

2025 Fast Casual Food Customer Experience 450

Modern Restaurant Management

MAY 25, 2021

At this time last year, restaurants and bars across the country went from being houses of entertainment and joy to being forced to close as part of wide-spread mandated shutdowns to stop the spread of an uncontrollable and unknown pandemic. Shock, uncertainty, and confusion took hold of our lives and businesses. The Biggest Challenges.

Hospitality 474

Hospitality Insurance Online Ordering Government 474

7 Shifts

APRIL 3, 2023

It leads to discrimination, sexism, and sexual harassment , and creates a disparity between the back and front of house. We all know for the longest time that the back of house employees have been underpaid for decades in the restaurant business. The restaurant industry has a wage problem.

Front of House 370

Front of House Tip Distribution Back of House Restaurant Law 370

Modern Restaurant Management

AUGUST 11, 2021

Understanding the significance of the local landmark, which housed Rod’s Liquor for 71 years, we worked together with restauranteurs and co-owners John Reed and Leslie Nguyen to preserve the iconic liquor store’s aesthetics while also delivering on the restaurant’s notable brand experience for its second location.

Front of House 493

Front of House Design Restaurant Law Back of House 493

Modern Restaurant Management

MAY 28, 2020

Mobile devices have gone from being the second screen to now the main screen in the house. Research presented last year at Advertising Week New York showed how people who download a QSR brand’s app are more loyal to that brand versus those that do not have it. They have focused on mobile, the device near and dear to all of us.

Mobile Ordering 452

Mobile Ordering Point of Sale Download Back of House 452

Culinary Cues

OCTOBER 24, 2020

These aspects include: décor, skill level of staff, style of service, pricing, profit, type of vendors selected, kitchen layout, equipment selection, marketing and advertising, pay scales, dining room seating, type of china, glassware and flatware, even the location and color scheme for the exterior of the restaurant.

Menu 482

Menu Seasonal Menu Front of House Reference 482

Modern Restaurant Management

APRIL 24, 2020

You will want to build out a plan for both front and back of house operations, which require very different approaches and separate action plans. Furthermore, you will want time to advertise to your customers the lengths you have gone through to provide a clean, safe dining experience. ” will be ever-present.

Front of House 525

Front of House Customer Experience Back of House Dine-in 525

7 Shifts

AUGUST 12, 2020

So far, 2020 has thrown marketing plans, advertising budgets, and restaurant growth out of the window. To help, we’ve created the ultimate restaurant marketing guide, covering strategy, creative, branding, marketing channels, paid and unpaid advertising, and so much more. Which is where your restaurant marketing plan comes in.

Marketing 418

Marketing 2020 SEO Loyalty Program 418

ChowNow

FEBRUARY 12, 2025

Whether its a loyalty program, strategic promotions, or email marketing campaigns, great marketing isnt just about attracting new customersits about keeping the ones you already have coming back. 4 Reasons Why You Cant Ignore Restaurant Marketing in 2025 Restaurant marketing in 2025 isnt just a nice-to-haveits a necessity.

2025 195

2025 Marketing Email Marketing Operations 195

Modern Restaurant Management

JUNE 30, 2021

The bill will likely be back before the California legislature in January 2022. Restaurant Revitalization Fund Replenishment Act Introduced : On June 8, 2021, a bipartisan group of Senators and U.S. Representatives introduced legislation to replenish the Restaurant Revitalization Fund with a $60 billion second round of restaurant relief.

2021 474

2021 Restaurant Law Kitchen Safety Food Safety 474

Modern Restaurant Management

DECEMBER 16, 2021

Brooklyn Dumpling House just opened and they're already franchising the idea. We also foresee a lot of companies will redesign locations even further to maximize efficiency. Fortunately, we have exceeded in our efforts to reduce our footprint and maximize profitability to effectively operate our drive-thrus and maintain team productivity.

2022 450

2022 Food Supply Back of House Kitchen Safety 450

Indoor Media

MAY 28, 2020

Great advertising can make you feel on top of the world! A successful advertising investment should return 4-5 times your initial investment and drive increased business from both new and existing customers. Unfortunately, not every advertising campaign is created equally. What does RATE stand for? Is your message specific?

Advertising 143

Advertising Coupons White Paper Back of House 143

7 Shifts

OCTOBER 31, 2022

A good operator looks back on their Business Plan on a monthly or quarterly basis to gauge where they are in terms,” says Mark Moeller, president, and owner of The Recipe of Success , a national restaurant consulting firm. You can't start a restaurant without a plan. But it doesn't have to be overwhelming. Table of Contents. Download now.

Point of Sale 397

Point of Sale Back of House Document Download 397

Restaurant Business

JUNE 23, 2025

Smaller companies got into the act, too, as everyone from Huddle House (Perkins) to Logan’s Roadhouse and Krystal (SPB Hospitality) to Jack in the Box (Del Taco) got into the act. The consolidation trend was here, we thought. The need for technology to remain competitive would demand it. It’s the latest in a string of such moves.

Leadership 175

Leadership 2025 Food Supply Magazine 175

Indoor Media

MARCH 29, 2021

Cartvertising, IndoorMedia’s shopping cart advertising program, places your business on the baby seat and nose portions of grocery store shopping carts. You can think of these custom-designed, full-color advertising campaigns as small-scale billboards that turn your business into a local celebrity! Repetition . times per week.

Advertising 148

Advertising Front of House Seating Small Business 148

EATER

DECEMBER 18, 2020

The ads of the late 1970s and ’80s were so a part of the culture that they didn’t even feel like advertising Every year during the holidays from 1982 to 1991, McDonald’s would air a commercial that, thanks to its consistency, has become as synonymous with Christmas as candy canes and reindeer. He repeatedly slips and falls behind.

Advertising 329

Advertising Back of House Consumer Goods Social Media 329

Culinary Cues

JANUARY 23, 2021

How you approach profit will determine what your physical plant will look like, the scope of sophistication in your kitchen, who your vendors will be, how many employees you will hire and the depth of their experience, where you advertise and how much you invest in that, your table top appointments, and even your hours of operation.

Point of Sale 450

Point of Sale Front of House Back of House Customer Experience 450

The Rail

MAY 22, 2025

It stands out, piques interest, and keeps people coming back for more. Tip #1: Creating a Signature Brand Voice that Matches Your Dining Experience The personality of your brand should reflect the experience you provide in-house. While general advertising does not draw the desired visitors, customized efforts do.

Social Media 130

Social Media Front of House SEO Back of House 130

EATER

SEPTEMBER 29, 2023

In the decades that have followed, places like Alloy (decorative cherry blossoms, pink walls), Model Milk (airy, multilevel dining areas), and Sukiyaki House (sushi counter displaying seafood flown in from Japan) — which offer experiences devoid of steak and ornate dark wood — have continued to change what diners expect of fine dining.

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Back of House Fine Dining 2011 Dine-in 318

EATER

MAY 26, 2021

Tea rooms declared themselves with roadside signs, advertised in early guidebooks, and occasionally employed eye-catching mimetic designs like a giant steam-spouting rooftop coffee pot. The Handy Landing Tea Room and Store in Weirs Beach, New Hampshire | weirsbeach.com. If you happened to be traveling from Washington, D.C. The Ashland Museum.

Back of House 329

Back of House Advertising Travel Small Business 329

Modern Restaurant Management

FEBRUARY 18, 2020

Guests will expect to know every aspect of sourcing and meal preparation, which will disrupt traditional back-of-house systems with technology that connects the farm to the food. We’re seeing massive disruption to front-of-house systems, too, delivering personalized guest experiences from order to payment to final delivery.

Mobile Ordering 539

Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

JULY 1, 2020

Review mentions of “Back-owned” (and related terms) also skyrocketed, up 426 percent, as people look to support and surface these businesses to the community. In early June, we've seen diners seated come back substantially – now down 57 percent compared to pre-pandemic levels. Yelp's Economic Impact Report.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

JANUARY 3, 2024

Trend Two: Increasing the Importance of User-Generated Content (UGC) UGC serves as social proof and is more effective than direct advertising. At the beginning of the year, we like talking about trends. They seem like anchors for the new year. Trends create frameworks to understand where to start and what to focus on.

2024 520

2024 Social Media Customer Experience Events 520

Goliath Consulting

APRIL 28, 2020

The topic of switching to self, or in-house delivery has been a widely-debated issue among independents these past couple of years, and it will most definitely be a hot topic as restaurants begin to open their doors again. Just as the third-party delivery model has its pros and cons, so does in-house delivery.

Delivery 269

Delivery Food Back of House Social Media 269

Modern Restaurant Management

NOVEMBER 14, 2019

Recently celebrating its 25th anniversary, the Minneapolis-based restaurant franchise was founded on Dave Anderson's passion for BBQ. While the brand has grown to 130 locations in 33 states and three countries and sells 14 million pounds of pork annually, it is constantly evolving. What are some of the factors you attribute 25 years of success?

Social Media 361

Social Media Advertising Technology Dine-in 361

ChowNow

SEPTEMBER 16, 2020

Marketing your restaurant is critical for reaching new customers, promoting takeout and delivery sales, and now, in certain parts of the country, in welcoming patrons back for dine-in. In March 2020, searches for “restaurant takeout” on Google increased 285 percent , as diners reacted to the closure of dining rooms across the country.

Social Media 370

Social Media Online Ordering Mobile Ordering Download 370

EATER

DECEMBER 15, 2021

Lots of the houses had little trains you could take [through the cellars] that were reminiscent of something you would have seen at Disney World,” remembers Christian Holthausen, a French-American strategic consultant in the wine & spirits industry, of his early career in Champagne in the 1990s.

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Back of House Tourism Hotels Vineyard 284