7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. Every time I put up with a behavior that is antithetical to our culture, it undermines every word I say about what we want. And so there's just not enough training we can do for leadership. The key to success?

Leadership 370

Leadership Webinar Hiring Training 370

Culinary Cues

APRIL 15, 2023

This misconception about restaurants and profit reaches beyond the guest, the media, and town or city leadership. Please don’t ask us to take it on the chin. Even employees who work in restaurants are generally unaware how slim the margins are. We would love that.

Seasonal Menu 447

Seasonal Menu Café Point of Sale Social Media 447

Modern Restaurant Management

FEBRUARY 23, 2021

I’ve thought a lot about the lessons he taught me during the challenges of the past year, as well as countless other times when world events have shaken the hospitality industry to its core. My father used to say, “We depend on the guest; they don’t depend on us.”

Leadership 165

Leadership 2002 Airlines 2001 165

7 Shifts

MARCH 8, 2023

Table of Contents 7shifts' Core Values The Women The Nominees Our core values drive and unite us B.E.A.M.S. They guide us with our mission and vision and inform the way we work - day in and day out. She is very open about her experiences and I'm glad to learn about her experiences and identity! Not just another acronym.

Customer Experience 366

Customer Experience Leadership Employee Relations Blog 366

Culinary Cues

APRIL 4, 2020

People are creatures of habit and it is those habits that give us comfort, provide us with direction, and help us to function as we are programmed to function. So, it is safe to say that our routines define us to a large degree. Far too much time is being dedicated to survival without enough discussion about next steps.

Leadership 355

Leadership Retail Training Take-out 355

7 Shifts

APRIL 21, 2023

While he had work experience as an account executive in India, he had to start fresh once he moved to the US. In that leadership position, he created classes for managers on skills like leadership and cost control. I have always been very passionate about food and hospitality. That was 20 years ago.

Leadership 195

Leadership Training Front of House Customer Experience 195

7 Shifts

APRIL 26, 2023

We were joined by Newton Hoang, their Director of Marketing and IT, on the Pre-Shift Podcast to chat about meeting customers where they are, how customers and team members reflect one another, and building a Culture of Care at 7 Leaves. But first, Newton tells us a bit about how the industry has changed during his two-decade career.

Leadership 195

Leadership Employee Relations Customer Experience Front of House 195

Culinary Cues

JUNE 1, 2020

I am a concerned spectator at a time when everything seems to be in question and every one of us lives on the edge. This is when leadership is most needed. Leadership is always important, but seems to be in critical need when we are in time of crisis. Leadership, real leadership comes from four actions: * What we hear.

Leadership 61

Leadership Supplies Guest Recovery Small Business 61

7 Shifts

MAY 17, 2022

What does that tell you about the culture? It's about] being clear-eyed about what it is that differentiates you. I think the first thing is as a brand, we are not shy about publicizing our perspective on key issues in the public sphere.” One way to do that is by using surveys. “.Good Picture this. min wages.

Insurance 370

Insurance Leadership Customer Experience Sports 370

7 Shifts

JULY 12, 2023

She joined us on The Pre-Shift Podcast to discuss her philosophy on managing a team, including how she coaches managers. I started doing private catering events with Michael and then that grew into us wanting to buy out the other partners of Poppy + Rose. By the time he gets home, he doesn't have anything to give to us.

Front of House 370

Front of House Back of House Take-out Book 370

Culinary Cues

JANUARY 29, 2024

Sure, there were (are) plenty of moments that we chose to remember as benchmarks to a professional life, but when we stop and think about it, there were several rough spots, times when we questioned our choice, abuses built into the culture and propagated by certain authoritarian chefs. What we do is meaningful.

Kitchen Safety 381

Kitchen Safety Guest Recovery Uniforms Food Safety 381

Modern Restaurant Management

APRIL 8, 2024

And in talking about bringing stability into our food businesses, culture can be that secret ingredient that makes all the difference in attracting the right people, retaining good people, and creating a powerhouse team. However, for those of us in the produce and food industries, what are critical parts that make up a food culture?

Food 181

Food 2002 Food Safety Kitchen Safety 181

Culinary Cues

AUGUST 28, 2023

Those chefs who deliver the message of standards through yelling, condescending behavior, demeaning employees, for exerting some type of punishment approach have no business in a leadership role and should find another line of work. Stand up if you are happy with your career choice and if you respect those who do things right.

Entertainment 363

Entertainment Back of House Consumer Goods Recruiting 363

Embrace the Suck

MAY 24, 2023

You might have heard about the "war for talent." Relying on serendipity for star performers to discover us is a wasted opportunity. For instance, we could ask about common misconceptions people harbor about them or their reaction to a scenario involving theft. Let me tell you; it's more of a war with talent.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Modern Restaurant Management

NOVEMBER 20, 2023

This group also taught us. They helped guide how we shape our approach to training moving forward and taught us how to foster more well-rounded and passionate leaders. Start from the Top Down Successful leadership starts from the top down. It was truly servant leadership. They were blown away by our attention to detail.

Leadership 212

Leadership Training Hospitality Education 212

7 Shifts

MARCH 29, 2023

He started out at Darden Restaurants and has worked in executive leadership roles at Del Frisco's, Michael Mina and Birdcall before joining bartaco in 2021. But first, Anthony tells us how the industry has changed during his career: “I think there's two components you kind of look at. bartaco, however, takes that challenge head on. “I

Front of House 195

Front of House Back of House Tip Distribution Coaching 195

Culinary Cues

OCTOBER 11, 2022

We can always find things to disagree with and people who frustrate us, but very little good ever comes out of this approach. Share, teach, and train others – this is the fuel that drives your own leadership engine. Over 800 articles about the business and people of food). Master your role and support those around you.

Leadership 381

Leadership Fine Dining Workshop Training 381

Culinary Cues

OCTOBER 19, 2023

What about that moment when the training wheels came off and you were able to balance and ride your bike independently? Are we placing our own limits on ability or are we simply unable to access the stimulus and mentorship that would allow us to learn and reach beyond our expectations? Think back in personal time.

Training 367

Training Seasonal Menu Back of House Leadership 367

Culinary Cues

JULY 16, 2022

Whenever I visited New York City with students, or with family, Dick helped arrange for us to meet well known chefs and restaurateurs, visit, tour and dine in incredible benchmark restaurants, tour flagship hotels, and in some cases find kitchen space for our student culinary teams to prepare for competitions.

Front of House 366

Front of House Back of House Education Leadership 366

7 Shifts

JULY 27, 2023

He joined us on the Pre-Shift Podcast to chat about the keys to Lula Cafe's longevity, how they changed after the pandemic, and how the industry has changed since they opened 24 years ago. "I I mean, I think about this all the time as I'm hoping to do another 25 maybe, or at least another five or 10. So a lot of people."

Communication 195

Communication Front of House Education Back of House 195

Culinary Cues

JANUARY 11, 2020

Sometimes the fault lies with a lack of desire to communicate, oftentimes the problem is the incorrect use of communication, but the majority of time the challenge is that leadership has no idea how to effectively communicate a message in a succinct, timely manner. After that we started to attract sponsors as it became more serious.

Communication 310

Communication Leadership Employee Relations Entertainment 310

Culinary Cues

JUNE 29, 2022

This was the place where we learned about life, about how to adapt, how to get along, and how to become uniquely us. But we made it through, the work was done, those hundreds of plates of food were beautiful and tasty, the guests were happy, and the chef gave us the thumbs up. Albert Einstein.

Education 411

Education Take-out Leadership Café 411

Culinary Cues

NOVEMBER 20, 2023

Even then he was speaking of the interdependence of us all. Impending doom is felt deep in your bones, and all are thinking more about upgrading their resumes than servicing the rare customer who will hopefully walk through the entrance soon. You must know enough to be able to talk confidently about the experience they will have.

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

Culinary Cues

DECEMBER 23, 2022

Zelenskyy and Andres, brothers in spirit, leaders who inspire; stellar human beings who humble us, show incredible courage and strength, and who give of themselves for what most of us see as right and just. It is impossible to ignore what real leadership is and know that this is what the world needs.

Leadership 356

Leadership Café Take-out Blog 356

Culinary Cues

JANUARY 23, 2023

Some of us know that winning takes loads of hard work, conditioning, and focus, while others hope they can win without the effort. So, here it is – the mantra to live by and the importance of this topic to those of us who spend a lifetime in kitchens: PEOPLE WANT TO ALIGN WITH WINNERS AND WORK FOR WINNING ORGANIZATIONS – PERIOD!

Coaching 374

Coaching Sports Point of Sale Take-out 374

7 Shifts

MARCH 23, 2022

When it came to employee scheduling, National Coney Island had about as many methods as it did locations. Still recognizing the need for modern team management software, Brian Buck and the team decided to go with 7shifts for it's ease of use and integration with Toast. The 7shifts solution. No more games of telephone.

Front of House 369

Front of House Back of House Communication Employee Relations 369

Modern Restaurant Management

SEPTEMBER 13, 2022

Recently the US Bureau of Labor Statistics reported that job openings in the hospitality industry increased by 130 percent in 2021, with over 1.7 In Sterling’s annual leadership survey on hiring and retention trends in hospitality, we found that many businesses are leveraging similar tactics to overcome the competition.

Hiring 208

Hiring Employee Relations Leadership Restaurant Law 208

7 Shifts

NOVEMBER 3, 2022

Amanda Cohen, chef and owner of New York City's Dirt Candy, is vocal about culinary lists and awards that leave out female chefs. Good to know that the grand old tradition of writing us out of the history of food is alive & well in 2020. We spoke to 4 women restaurant leaders about their philosophies on leveling the playing field.

Leadership 195

Leadership FOH BOH Website Management 195

Culinary Cues

JUNE 22, 2020

When asked about playing the blues – Hendrix stated: “The blues are easy to play but hard to feel.”. Obviously, Clapton continued on – but it was that moment when he, just like many of us in the kitchen, questioned his or our own abilities. Leadership and management are sometimes a chef’s greatest challenge.

Food 433

Food Presentation Leadership Café 433

Culinary Cues

JULY 20, 2021

It seems that there are just as many theories about what emotions may be part of our physical and mental make-up as there are days in the month, but most who are knowledgeable would agree on six primary emotions: Sadness, Happiness, Fear, Anger, Surprise, and Disgust. To this end, emotions that we try to control are dangerous and misleading.

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Training Leadership Café Waste 474

Modern Restaurant Management

SEPTEMBER 13, 2023

Fueled by this backdrop, Toast's Market Insights team sought to better understand restaurant employees' perspectives—from bright spots to challenges faced—by conducting a survey in February and March 2023 of more than 1,000 US restaurant workers. So, what did we find?

Management 178

Management Management Coaching Front of House 178

7 Shifts

JULY 24, 2020

That’s why our teams—who specifically work to improve restaurant operations, performance, and staff happiness—have curated a 7-course menu of the best books about understanding restaurant management. So pull up a chair and take a deep dive into some of the most insightful and actionable tips from the best in the business. Goodreads: 4.23

Book 370

Book Management Management Restaurant Law 370

7 Shifts

AUGUST 3, 2023

We spoke with Jason Elmassian, general manager of Hugo's Studio City, to learn about how 7shifts has changed their business. When it comes to software he's used "pretty much everything under the sun." It gives us the ability to point out any conflicts and any overtime [hours] easily.

Point of Sale 195

Point of Sale Audits Book POS 195

Embrace the Suck

JANUARY 13, 2021

The issue we all have (but don’t want to admit) is that the skills that get us to a certain level will not take us to the next level. One night he sat down with me to talk about the future of my business. I didn’t know s**t about building a brand or a business. Really think about that question.

Coaching 352

Coaching Back of House Front of House Training 352

Gecko Hospitality

MARCH 10, 2023

While some advantages in leadership ability may come naturally to certain individuals, many of the most crucial skills and talents are developed through education and experience. In an ever shifting landscape, successful leadership is key to finding answers among uncertainty. If all goes well, the employee succeeds.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

7 Shifts

JULY 6, 2023

And while the pandemic delayed opening quite a bit, it gave Falcon time to think hard about the kind of restaurant he wanted to create. He joined us on the Pre-Shift Podcast to tell us about how he got started, and the importance of core values, and how he operationalizes them at Brasa. Well, it's everything.

Fast Casual 195

Fast Casual Employee Relations Customer Experience Hiring 195

Culinary Cues

JANUARY 15, 2022

It is the ability and desire to strive for this potential that allows us to jump out of bed in the morning and face the day knowing that we can and will contribute in some way. They are telling you about themselves: where they come from, who they are, what makes them happy.”. This is what being a cook is all about. Bill Bradley.

Uniforms 413

Uniforms Front of House Food Safety Healthcare 413