7 Shifts

SEPTEMBER 21, 2023

Table of Contents Biggest overall team management challenges Top priorities for restaurant operators Wage Increases Leadership and Training Programs Hiring and retention remain the biggest challenge for restaurants when it comes to team management overall. Here's what we found. The greatest challenge is staff retention.

2023 397

2023 Leadership Hiring Fast Casual 397

Crunchtime

FEBRUARY 21, 2022

With a 5-Step Leadership Ladder , you can quickly deploy a talent development program to retain team members and develop bench strength. Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? It doesn’t have to be.

Leadership 78

Leadership Employee Relations Training Coaching 78

Culinary Cues

APRIL 23, 2023

Chefs have the experience to do this or the network of professionals who can serve as a planning resource. [] HAVE YOU EVER DEVELOPED, STANDARDIZED, AND THEN TRAINED STAFF TO PREPARE A NEW MENU ITEM: Start to finish, the right way to bring an item to the menu is to go through this process until all the “I’s” are dotted and the “T’s” are crossed.

Seasonal Menu 481

Seasonal Menu Leadership Training Fine Dining 481

7 Shifts

AUGUST 2, 2022

From what culture is, to how it's built, and how to use servant leadership, a lot of ground was covered. You can train skills, but you can't change who someone is. So we've never learned how to train someone who's otherwise not nice to be nice. So we've never learned how to train someone who's otherwise not nice to be nice.

Leadership 370

Leadership Webinar Hiring Training 370

Ken Burgin

JUNE 6, 2023

I love using ChatGPT to develop training activities and materials for restaurant and cafe employees. I’ve used it here to brainstorm ideas for training modules for waiters, managers, cooks, head chefs, and baristas. This will help train staff in customer service skills and problem-solving.

Training 68

Training Kitchen Safety Dietary Restrictions Food Safety 68

Culinary Cues

OCTOBER 27, 2023

To this end, cooks know exactly what to do and are trained to execute accordingly. This involves, first and foremost, the decision regarding who to hire as chef and sous chef and the level of control this person will be given. Cooks are expected to follow these standards and never deviate.

Hiring 392

Hiring Training Pricing Leadership 392

Ken Burgin

FEBRUARY 13, 2022

Training and development for new leaders can be done through professional courses, and many times it’s through guidance on the job. In this podcast, Ken Burgin talks with Vanessa Pollock of VP Training & Development. In this podcast, Ken Burgin talks with Vanessa Pollock of VP Training & Development.

Leadership 60

Leadership Hospitality Front of House Coaching 60

Culinary Cues

OCTOBER 19, 2023

What about that moment when the training wheels came off and you were able to balance and ride your bike independently? How many inner musicians, writers, athletes, teachers, entrepreneurs, cooks, chefs, and restaurateurs never rise to the surface because they were never recognized, encouraged, trained, taught, or given the opportunity?

Training 367

Training Seasonal Menu Back of House Leadership 367

EATER

JULY 24, 2020

Among other demands, the letter calls to diversify the board of trustees, and make events more equitable On July 16, a large group of James Beard Foundation employees sent a letter to the foundation’s senior leadership team, outlining a list of demands for the future of the organization.

Leadership 143

Leadership Hiring Events Audits 143

7 Shifts

APRIL 21, 2023

In that leadership position, he created classes for managers on skills like leadership and cost control. Kelly McCutcheon, Group Director of Training & Development at Whataburger It's hard to say where Kelly McCutcheon's love for training started. Be curious. Or because she comes from a long line of teachers? "Not

Leadership 195

Leadership Training Front of House Customer Experience 195

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. But it's up to you to ensure you're using the best kind for each of these areas, become fluent in how to use them, and know how to train your staff if it's a technology they'll be using.

Management 397

Management Management Kitchen Safety Front of House 397

Modern Restaurant Management

JANUARY 30, 2024

Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates. Define the one or two KPIs most critical for your top growth goals.

Leadership 194

Leadership Small Business Cash Management Customer Experience 194

Culinary Cues

AUGUST 31, 2020

In all cases, there will be a re-shuffling of priorities driving changes to the profile of the “best candidate” for the leadership position in the kitchen. This is where you need to be. [] POWER vs. LEADERSHIP. “I This is what brings a team together and firing on all cylinders. [] LACK OF TRAINING.

Leadership 398

Leadership Point of Sale Training Coaching 398

Culinary Cues

OCTOBER 11, 2022

Share, teach, and train others – this is the fuel that drives your own leadership engine. This will feed your competence and confidence and provide a network of resource experts who will be there when you need an answer. [] RESPECT OTHERS: Remember the rules of thumb for teamwork and leadership. PLAN BETTER – TRAIN HARDER.

Leadership 381

Leadership Fine Dining Workshop Training 381

Modern Restaurant Management

FEBRUARY 23, 2021

Through financial recessions, terrorist attacks, global pandemics, and just the typical challenges we face in the course of daily business, there are many leadership lessons to be learned. In the good times, this looks like rigorous training, a dedication to time-honored processes, and a focus on building your culture. Get Better.

Leadership 143

Leadership 2002 Airlines 2001 143

Modern Restaurant Management

MARCH 27, 2024

In his new book, Scott Greenberg provides an inspiring, practical framework for management to explore their biases, habits, and leadership styles while learning how to refine the way they manage so they can more effectively recruit, retain, and motivate their hourly teams. Train them to look beyond the rude behavior and “find the need.”

Coaching 106

Coaching Franchise Franchising Leadership 106

Modern Restaurant Management

FEBRUARY 9, 2024

While customers are constantly inundated with engaging visual messaging, the other critical stakeholders – the internalones, like home office staff, frontline team members, franchisors, and corporate leadership – often find themselves overlooked.

Communication 168

Communication Franchise Franchising Leadership 168

EATER

APRIL 8, 2021

It is also a nonprofit that has spent 30 years training at-risk youth exiting the juvenile detention system to work in hospitality. So the staff and the 15 young people working that night spent most of the evening doing extra training and cleaning to keep busy. Café Momentum is more than just a restaurant, though. Several U.S.

Training 108

Training Café Kitchen Safety Back of House 108

Culinary Cues

JANUARY 29, 2024

Certainly, the restaurant and the chef have a responsibility to train, but the individual cook can take that training to a new level if they are willing to seek out every opportunity to learn and grow. These skills will take time and dedication to master – start today!

Kitchen Safety 381

Kitchen Safety Guest Recovery Uniforms Food Safety 381

Culinary Cues

MAY 13, 2023

Training is paramount to attracting and retaining great employees, so these properties typically invest heavily in teaching and training. [] A NETWORK FOR GROWTH And finally, the next step in a cook’s career might not be at the club where he or she is learning. So where will you get exposure to much, if not all of that?

Hotels 426

Hotels Point of Sale Cash Management Training 426

Embrace the Suck

JUNE 18, 2021

They do start to train people better than the bad restaurants, yet their training system is still outdated and is usually only done when someone is hired. They want to become better, they just haven’t developed their leadership team enough to be consistent. They shift from a training culture to a learning culture.

Leadership 346

Leadership Small Business Coaching Training 346

Society Insurance

APRIL 17, 2024

One of the top ways is conflict resolution training. Utilize team building, open communication, and training within a team and an organization in order to improve employee relationship and communication skills. This should be done on a manager level and an employee level. Another solution is improving employee relationships.

Employee Relations 52

Employee Relations Insurance Leadership Communication 52

Goliath Consulting

APRIL 25, 2020

The post A NEW TIME FOR OLD FASHIONED LEADERSHIP appeared first on Goliath Consulting Group. A targeted, personal people program will address individual needs for the greater good of your entire organization and long-term health of the organization.

Leadership 107

Leadership Loyalty Program 2020 Design 107

Culinary Cues

APRIL 4, 2020

This structure is established over time and is dependent on how an individual was trained and the level of organization that surrounded him or her during this training phase. The situation is apparently not going to self-correct and real leadership is still floundering. PLAN BETTER – TRAIN HARDER.

Leadership 355

Leadership Retail Training Take-out 355

Culinary Cues

JUNE 1, 2020

This is when leadership is most needed. Leadership is always important, but seems to be in critical need when we are in time of crisis. This is when people turn to either those with the title or those with a history of leadership. Leadership, real leadership comes from four actions: * What we hear. What we learn.

Leadership 61

Leadership Supplies Guest Recovery Small Business 61

Embrace the Suck

MAY 24, 2023

If a candidate seems promising in terms of personality, complement it with a behavioral assessment to gain a better understanding of their leadership style, communication skills, and response to feedback. To assemble a high-performance team, you need to perpetually be recruiting, marketing, training, and learning.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Culinary Cues

NOVEMBER 20, 2023

Share this information with your community of businesses. [] THINK AND TRAIN HOSPITALITY One thing that restaurants know is hospitality. Consolidate resources to build hospitality training programs for staff in the business community. Obviously, an effort like this requires “buy-in” and buy in begins with organization and leadership.

Customer Experience 362

Customer Experience Customer Service Food Safety Retail 362

Foodable

MAY 21, 2021

Ken has helped launch new concepts and train hospitality leaders throughout the United States and Canada. In part two of his three part series on insight for restaurant industry leadership, McGarrie shares important strategies for management communication. Be on the lookout for more tips from McGarrie on Restaurant Masters Podcast !

Leadership 52

Leadership Communication Entertainment Hospitality 52

Culinary Cues

JULY 16, 2022

From my experience, and apparently those who worked at RA, this is the most essential trait of great leadership. He did, however, believe in support, training, mentoring, and empathy. PLAN BETTER – TRAIN HARDER. What a wonderful legacy, an enormously important mantra, and an inspirational way to live your life. Rest in Peace.

Front of House 366

Front of House Back of House Education Leadership 366

Modern Restaurant Management

SEPTEMBER 8, 2023

Trust is built when company leaders demonstrate a strong commitment to food safety and provide the necessary resources – including training, tools, equipment, and support – to ensure compliance with regulations and best practices.

Food Safety 200

Food Safety Allergens Food Audits 200

Culinary Cues

DECEMBER 30, 2019

Every restaurant must constantly invest in training. [] PUTTING ALL OF YOUR EGGS IN THE CHEFS BASKET. Make sure that owners retain ample ownership of the concept, standardize as much as possible, and constantly train a strong bench of people who can step up to the plate if the chef departs. [] FAILING TO ASK THE CUSTOMER.

Cash Management 266

Cash Management Point of Sale Leadership Website Management 266

7 Shifts

SEPTEMBER 15, 2020

Download: Free Restaurant Server Checklist Template Restaurant server closing checklist template Shift closing is where a restaurant manager’s leadership and overall teamwork really come into play. Keeping open communication with your team builds trust and improves your leadership qualities.

Management 195

Management Management Download Leadership 195

7 Shifts

JANUARY 31, 2024

It's up to the restaurant manager to maintain a warm, welcoming atmosphere and train staff to do the same. But it's up to you to ensure you're using the best kind for each of these areas, become fluent in how to use them, and know how to train your staff if it's a technology they'll be using.

Management 195

Management Management Kitchen Safety Front of House 195

Foodable

MAY 28, 2021

Ken has helped launch new concepts and train hospitality leaders throughout the United States and Canada. In part three of his three-part series on insight for restaurant industry leadership, McGarrie gives valuable tips for managing your restaurant’s reviews. For more industry education listen to the Restaurant Masters Podcast!

Leadership 59

Leadership Entertainment Communication Education 59

Culinary Cues

DECEMBER 12, 2021

Finding the right concept, building in the right location, finding, and training the best staff, nurturing the team, and creating a menu that reflects the needs of the guest and the passion of the cook is only the beginning. PLAN BETTER – TRAIN HARDER. First, allow me to address the dichotomy of the artist/accountant.

Restaurant Law 391

Restaurant Law Education Definition Social Media 391

Modern Restaurant Management

APRIL 8, 2024

Food Safety Food safety is paramount to any business that involves food and as a result the resources to train and develop food safety at all levels is well-established. Again, the actions of top leadership need to adopt values first before it expects team members to follow.

Food 165

Food 2002 Food Safety Kitchen Safety 165

Culinary Cues

JULY 23, 2020

When strength is practiced without grace and dignity, then leadership is in serious question. Those who promote the integration of grace and dignity in their style of leadership are also those who understand that many, if not all of those listed examples of operational realities are directly related to how the chef approaches them.

Leadership 410

Leadership Definition Employee Relations Training 410