Modern Restaurant Management
DECEMBER 28, 2020
Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. And three, above all, we see the need for digital marketing automation continuing and growing into 2021 and beyond. Here are their responses. To read part one, click here.
Modern Restaurant Management
DECEMBER 21, 2020
Historically, restaurants have been slow to adopt innovative technology. In 2021, restaurant marketing strategy, restaurant design, and internal systems—for independents and chains alike—will evolve, and technology and robotics will become commonplace. Restaurateurs will fully embrace digital ordering.
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Modern Restaurant Management
SEPTEMBER 15, 2021
Uncovering consumer confidence and preferences in an ever-shifting market as a result of COVID-19 restrictions, Restaurants Canada is shining a light on what restaurateurs and chefs can expect with the release of the 2021 Discerning Diner Report. 78 percent of Canadians have ordered delivery within six months prior to the survey.
Modern Restaurant Management
JANUARY 13, 2021
And, based on our recent survey of 830 US consumers, it’s likely a good mantra for 2021. A snapshot of the most recent survey results follows, with insights to guide 2021 planning. .” 68 percent already know their order before they pull into the drive-thru lane. 85 percent of millennials and Gen Zers have, too.
Modern Restaurant Management
JULY 20, 2021
Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020. Snack periods, were down -5 percent in May 2021 compared to May 2020, and for a pre-pandemic view, down -11 percent compared to same month two years ago.
Modern Restaurant Management
NOVEMBER 30, 2020
Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” My colleagues and I at EPAM Continuum have been thinking of 2021 and the trends that will soon be served to us. ” I hope 2021 is not about “How do you want the food?”
Modern Restaurant Management
JUNE 3, 2021
Order accuracy and speed top list of what consumers want. The vast majority will revisit a specific drive-thru if their order is always correct (68 percent) and service is fast (62 percent). 68 percent order directly from restaurant apps multiple times a month compared to 42 percent who never order from third-party apps.
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