Modern Restaurant Management

JULY 1, 2020

This report’s results are based on surveys conducted over a 12-month period from April 2019 to March 2020—the month when the first U.S. They found: 2020 started off positive for the chains, with Olive Garden topping the group at a 13.3 percent in 2020. percent during the same period in 2020. percent in 2020.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

SEPTEMBER 30, 2020

Regardless of their party affiliation, small business decision makers view the outcome of the 2020 election as consequential: 81 percent say it will impact small businesses in the U.S., Bringing the experience home through novel product combinations, new product innovations, and digital experiences like live-stream events.

2020 474

2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

AUGUST 17, 2020

The study — “ Brand Loyalty 2020: The Need for Hyper-Individualization ” — comprises survey responses from 2,000 consumers and shows the more personalization tactics a brand uses, the more loyal a consumer is to that brand. How Is Casual Dining Doing? WePay surveyed 1,000 U.S.

2020 493

2020 Loyalty Program Mobile Ordering Food Safety 493

Modern Restaurant Management

DECEMBER 17, 2024

– Frenchie Audette, VP of Food Service at Divert In 2024, the restaurant industry continued to adjust to changes sparked by 2020. Still, keeping a steady team remains the top challenge, highlighting the need for ongoing innovation in restaurant workforce management.

2025 419

2025 Loyalty Program Customer Experience Online Ordering 419

Modern Restaurant Management

APRIL 17, 2025

Today, we offer an innovative, all-in-one solution that helps our partners with everything from giving them a deeper understanding of who their guests are to maximizing revenue. Back in 2020 before bots and reselling reservations were as prevalent as they are today, Tock launched a sophisticated prevention system.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

JANUARY 16, 2020

diners spent nearly $27 billion last year on restaurant delivery, and the convenience-driven service still has more room to grow in 2020. In 2020, restaurants can get a leg up on other restaurants battling for part-time labor by leveraging technology to give employees the option to pick when and where they want to work.

2019 357

2019 2020 Employee Relations 2030 357

Modern Restaurant Management

DECEMBER 31, 2024

Expect to see functional plants like burdock, angelica, and osha root popping up more frequently, adding a fresh, innovative twist to dishes. The findings provide industry partners with exclusive data on emerging consumer preferences and innovation areas poised to differentiate brands in a highly-competitive marketplace.

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

7 Shifts

JANUARY 23, 2020

Are you opening a restaurant in 2020? As you plan out your concept, location, menu, staffing, and marketing, take a read through the advice left by hundreds of restaurateurs to ensure you’re set up for success in 2020. Congrats! ?? And good luck. It’s going to be the ride of your life. Jake, Mojo Burrito. Manager, Mercato Italiano.

2020 335

2020 Hiring Cash Management Education 335

Modern Restaurant Management

NOVEMBER 14, 2019

Each year, the Kimpton Culinary + Cocktail Trend Forecast reveals the most anticipated and innovative dishes, flavors, ingredients and philosophies that chefs and bartenders will explore in the year ahead. What's hot for 2020? Oat and hemp milks will continue to dominate menus in 2020, alongside nut-based, dairy-free cheeses.

2020 375

2020 Bar Influencer Compost 375

Modern Restaurant Management

JANUARY 3, 2020

The times are a-changing: with a new decade at hand, you may be noticing some exciting and innovative trends emerging at your favorite restaurants, bars and eateries. If you’re curious about what will be hot in 2020, check out the top five restaurant trends you should expect to see. The Growth of Plant-Based Food Alternatives.

2020 307

2020 Compost Sustainability Customer Experience 307

Modern Restaurant Management

JUNE 8, 2021

Embracing Innovation. In fact, use of AI in the food and beverage market reached $3 billion in 2020 and is on pace to reach nearly $30 billion by 2026, according to Mordor Intelligence. For far too long, accessibility has had to catch up with innovation. billion in 2027. billion in 2027.

Technology 560

Technology Innovation Restaurant Law Customer Service 560

Modern Restaurant Management

DECEMBER 22, 2020

2020 has been a year like no other for restaurants and the companies who support and supply them. Sadly, too many have closed permanently. But if your restaurant or industry related business has been able to stay open or expects to resume operations once we are on the other side of the pandemic, now may be the time to apply for a grant.

Employee Relations 547

Employee Relations Leadership Small Business Food Supply 547

Modern Restaurant Management

DECEMBER 21, 2021

When the pandemic emerged in early 2020, the entire foodservice industry faced fast and unexpected change. Innovative Takes on Classic Comfort Food : While comfort food will continue to be in high demand, many customers would like to see innovative new versions of classic dishes.

2022 450

2022 2021 Innovation Customer Service 450

Modern Restaurant Management

DECEMBER 14, 2021

percent from 2020, according to the National Restaurant Association. From there, restaurants can build processes and inject innovation into this framework. If the industry’s tough yet nimble pivot of the last couple of years is an example, restaurant-goers should expect many innovations in 2022 and beyond.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

DECEMBER 17, 2020

2020 has been a challenging year for restaurants and hospitality professionals to say the least. The newest innovations we observe are restaurants investing in ghost kitchens to service larger geographic areas and building out outdoor dining tents which increasingly resemble indoor dining.

Back of House 539

Back of House Outdoor Healthcare Government 539

Modern Restaurant Management

DECEMBER 16, 2022

During the pandemic, quick-service restaurants (QSRs) were forced to innovate if they wanted to succeed. Since 2020, however, consumers have grown used to contactless options such as curbside pickup as a convenient choice, even as restaurants reopened their doors. Why Curbside Isn’t Going Anywhere.

Customer Service 563

Customer Service Customer Experience Consumer Goods Food Safety 563

EATER

SEPTEMBER 9, 2020

The drinks in Good Drinks are structured by the time of day you might enjoy them (brunch accompaniment, happy hour treat, aperitif), and are as complex and innovative (and labor-intensive) as anything at a fancy cocktail bar.

2020 347

2020 Book Food Supply Take-out 347

Modern Restaurant Management

NOVEMBER 5, 2021

Food service suppliers have been scrambling to keep pace with fluctuating demand in a supply chain that has been anything but predictable since 2020. hit an all-time low of $30 billion in April 2020. How Innovative Supply Chain Technology Can Empower Purchase Decisions. Total restaurant industry sales in the U.S.

Food Supply 590

Food Supply Supplies Customer Service Fine Dining 590

Modern Restaurant Management

AUGUST 12, 2021

In the beginning of 2020, no one could have predicted where the restaurant and quick service restaurant (QSR) industry would be today. At the end of 2020, drive-thru lanes accounted for 44 percent of off-premise orders across the entire restaurant industry. Digital Menu Boards.

Employee Relations 493

Employee Relations Customer Experience Customer Service Mobile Ordering 493

Modern Restaurant Management

MARCH 31, 2020

In a newly released deck, it shows the steep decline of foot traffic to America’s businesses in March 2020 due to the spread of Covid19 and associated governmental “shelter in place” orders. New York businesses saw a decline beginning as early as March 9, 2020 and now show a 61 percent YOY decline.

2020 283

2020 Food Safety Kitchen Safety Consumer Goods 283

Modern Restaurant Management

OCTOBER 22, 2020

In addition, 210,000 businesses have reopened that were once temporarily closed, with a large increase of reopenings in September 2020. New restaurant openings in Q3 2020 are only down 10 percent compared to Q3 2019. In Q3 2020, the share of U.S. And the share of U.S. And the share of U.S.

2019 495

2019 Food Supply Food Truck Back of House 495

Modern Restaurant Management

MAY 20, 2020

Fortunately, we have witnessed the resiliency of the industry over the past several weeks, primarily in its ability to adapt and innovate at a remarkable rate. Because of that resiliency, the hospitality industry can restart its 2020 in the new normal, with long-term integration of some of its COVID-19 pandemic services.

Food Safety 508

Food Safety Consumer Goods Hospitality Food Order 508

Modern Restaurant Management

OCTOBER 6, 2020

Then the pandemic hit and the industry faced a new reality where 85 percent of independent restaurants could close by the end of 2020, according to the Independent Restaurant Coalition. According to a June 2020 report from I?RI?® In fact, restaurants have become one of the most successful ways for retailers to stand apart.

Mobile Ordering 493

Mobile Ordering Customer Service Food Safety Small Business 493

Modern Restaurant Management

JANUARY 13, 2021

The old nursery rhyme, “Jack be nimble, Jack be quick” could sum up the actions of successful restaurant operators in 2020. QSRs and fast casuals are right to innovate and add to the drive-thru lane, but the investment is only as good as the execution, according to consumers. In other words, you have to be quick.

2021 488

2021 Consumer Goods Fast Casual Loyalty Program 488

EATER

APRIL 2, 2025

Amid unprecedented chaos that shuttered thousands of restaurants across the country, the organization canceled its ceremonies in 2020 and 2021. This years announcement marks the five-year anniversary of the outbreak of the COVID-19 pandemic , which brought about several changes to the awards program.

2025 333

2025 Beverage Leadership Hospitality 333

Modern Restaurant Management

FEBRUARY 11, 2020

Restaurants, cafés and hotels are offering premium tea service – and profiting – in 2020. Businesses in the restaurant, café and hotel sector are looking to elevate their tea game in 2020. These are just a few of the many options.

Fine Dining 576

Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

FEBRUARY 10, 2020

We look forward to continuing to innovate and find ways to make ordering plant-based at Taco Bell even more accessible at a great value,” said Taco Bell Corp Chief Food Innovation Officer Liz Matthews. In 2020, it is expanding its efforts to engage even more organizations in reducing meat consumption.

Hospitality 460

Hospitality Food Consumer Goods 2019 460

Perfect Daily Grind

JUNE 9, 2025

Consumer knowledge has continued to increase in the years since, further bolstering innovation in the at-home coffee market. According to the US’ National Coffee Association, 71% of past-day consumption occurred at home in early 2025, up from 63% in 2020.

Equipment 160

Equipment Café Innovation Consumer Goods 160

Modern Restaurant Management

OCTOBER 26, 2022

Although these fees can be a growth inhibitor, innovative credit card processing software, services and solutions can help drive growth and mitigate the impact of rising interchange fees. percent in 2020. Credit card acceptance is an essential part of doing business today as more consumers move toward cashless forms of payment.

Consumer Goods 449

Consumer Goods Restaurant Law Customer Service Audits 449

Modern Restaurant Management

MAY 19, 2021

With 73 percent of customers reporting that restaurant technology improves their guest experience, QSRs need to prepare for the reality that these technologies – and this level of rapid innovation – are here to stay. Moving Forward with Rapid Innovation.

Mobile Ordering 492

Mobile Ordering Technology Online Ordering Customer Service 492

Modern Restaurant Management

FEBRUARY 18, 2020

Here’s the kicker: Gen Z will make up 40 percent of all consumers by the end of 2020. " Food-related brands are some of the most competitive and innovative social media accounts vying for Gen Z attention and their fast food dollars, and of course, they’re dominated by big brands that offer value at lower price points.

Marketing 523

Marketing Social Media Fast Casual Influencer 523

Modern Restaurant Management

JANUARY 19, 2021

Early in 2020, the internet roared “ Fake Pizza !” If nothing else, 2020 taught us that we need to be able to pivot. More than an expanded menu, they establish a platform for innovation to ensure your business is always driving towards the next and the new, not moving away from last year’s trend.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

SEPTEMBER 23, 2020

“We will continue to create innovative products and further our go-to-market approach to ensure merchants nationwide have access to the tools they need to run their businesses. The contest ends on December 31, 2020. This fundraise, and partnering with a firm like DST Global, allows us to accelerate our pursuit of that goal.”

Serving 517

Serving White Paper Food Recycling 517

Goliath Consulting

AUGUST 1, 2023

Matcha-infused cocktails are also a great innovation to consider. Dining Experience Innovations In addition to the food, the ambiance and design of a restaurant play a significant role in drawing customers. The post The Art of Japanese Cuisine: Unleashing Innovation and Trends in Your Restaurant appeared first on. Johnson, L.

Innovation 195

Innovation Fine Dining Email Marketing 2021 195

7 Shifts

SEPTEMBER 16, 2020

While it's undoubtedly a difficult time for restaurants, this has also been an era of innovation and resilience. 7shifts #open4business #denverdrag #hamburgermarysdenver A post shared by Hamburger Mary’s Denver (@marysdenver) on Jul 24, 2020 at 12:41pm PDT. If you haven’t been out to see us yet, what are you waiting on, Mary??

Airlines 370

Airlines Food Safety Mobile Ordering Website Management 370

Modern Restaurant Management

NOVEMBER 7, 2022

Since April 2020, we have tracked changes in consumer behavior and sentiment in our quarterly surveys to understand better what customers want and need. Incorporate menu innovation into your value meal. Consumer perception is the differentiating factor in all pricing decisions.

Pricing 508

Pricing Loyalty Program Point of Sale 2023 508

Modern Restaurant Management

JANUARY 5, 2022

The 2020 COVID-19 pandemic and its echoing effects have heavily impacted the restaurant industry, and as a result it continues to experience many restrictions. The restaurant industry lost $240 billion in profits in 2020 , and in 2021 is projected to fall about $167.5

Technology 418

Technology Online Ordering Front of House Back of House 418