Modern Restaurant Management

NOVEMBER 12, 2024

experienced 28 separate billion-dollar weather disasters, breaking the previous record of 22 set in 2020. Sadly, these events are only becoming more frequent; in 2023 alone, the U.S.

Training 473

Training Communication 2025 2024 473

Modern Restaurant Management

APRIL 2, 2021

Prior to restaurant lockdowns in March 2020, the establishment received the majority of its business through dine-in customers. In May 2020, Pho MPH’s online order count totaled just 92. In June 2020, that number skyrocketed to 601 after the restaurant began utilizing Pronto. ”

Online Ordering 504

Online Ordering Website Management Social Media Customer Service 504

Modern Restaurant Management

JANUARY 21, 2020

As long as there's coffee in 2020 we're good. pic.twitter.com/UWURIVaXeM (@tacobell) January 9, 2020. No matter which platform you decide to start using, it’s important you have a game plan in place for 2020. View this post on Instagram. A post shared by Dunkin’ (@dunkin) on Dec 30, 2019 at 12:00pm PST.

Social Media 613

Social Media Marketing 2020 2019 613

Modern Restaurant Management

NOVEMBER 20, 2024

After millions left the industry in 2020, restaurants responded by increasing wages and leaning into incentives to attract employees back. Long after the restaurant industry felt the most significant impacts of the pandemic, echoes still reverberate in the form of workforce realities and operational challenges.

2025 474

2025 2024 Recruiting Employee Relations 474

Modern Restaurant Management

MAY 6, 2021

The RRF will provide tax-free grants for food and beverage venues that lost revenues in 2020. The requirements are a little different for businesses that started in 2020. For businesses that were open for all of 2019 and 2020, the maximum amount they can receive is $5 million per restaurant or $10 million per restaurant group.

Document 493

Document 2019 Food Truck Point of Sale 493

Modern Restaurant Management

APRIL 27, 2020

OpenTable added new features and price cuts for 2020 as they recognize the road to recovery will be long and difficult. Beginning in May, restaurants that sign up for our “Open Door” pricing program will enjoy: No subscription fees through the end of 2020. No cover fees through September 30, 2020.

Food Safety 578

Food Safety Document Guest Recovery Download 578

Modern Restaurant Management

FEBRUARY 16, 2021

According to SEC filings, food delivery apps experienced tremendous growth in 2020 earning a combined $5.5 billion in revenue from April through September of 2020—compared with $2.5 billion from the same period in 2019.

Food Safety 558

Food Safety Recycling Restaurant Law Front of House 558

Modern Restaurant Management

JULY 26, 2021

According to NPD Group data, takeout and delivery orders have increased dramatically, with takeout jumping from 18 percent to 60 percent within the FSR segment from 2019 to 2020. 1-NPD Group/CREST®, October 2020. 2-Essity Essentials Initiative Survey 2020-2021. In the U.S.,

Guest Recovery 508

Guest Recovery Mobile Ordering Kitchen Safety Consumer Goods 508

Modern Restaurant Management

OCTOBER 22, 2024

percent, about 87,000 positions, above their February 2020 employment peak, according to the National Restaurant Association. Staffing levels have been on the upswing since the dark days of the pandemic, with the number of jobs at bars and restaurants up nearly 0.7 Quit rates have also fallen since then.

Restaurant Law 333

Restaurant Law Tip Distribution Fine Dining Insurance 333

Modern Restaurant Management

DECEMBER 30, 2021

We’ve seen it throughout 2020 and 2021, and now 2022 is seeing a new version of the same. QR codes, the first of the restaurant-saving technology of 2020, paved the way for newer and better tech discoveries throughout the past two years. The oldest of the tech turned out to be the most tenacious in 2020-2021.

Loyalty Program 579

Loyalty Program 2022 Kitchen Safety Customer Experience 579

Modern Restaurant Management

NOVEMBER 24, 2020

That said, restaurants didn’t have COVID-19 written into their budget at the beginning of 2020. In fact, the industry had a turnover rate of 75 percent in 2019 and this trend was aggravated in 2020 by the pandemic. Seasonal business owners should be consistently looking for ways to cut costs during slower times.

Cash Management 576

Cash Management Social Media Seasonal Menu Food Truck 576

Modern Restaurant Management

DECEMBER 29, 2020

2020 threw unprecedented challenges our way, causing chaos throughout the food and beverage industries. Already fairly widespread at the beginning of 2020, once the pandemic hit, the rate of online ordering soared to heights never seen before. One way is to embrace the wonders of technology. Go All Out with Online Ordering.

2021 520

2021 Technology Online Ordering Email Marketing 520

Modern Restaurant Management

SEPTEMBER 27, 2021

In February of 2020, the restaurant industry was on a long, slow march toward digital sales growth. In March of 2020, the world changed. Throughout the remainder of 2020 and into 2021, the majority of restaurant brands spent most of their energy adapting to a channel switch. Something happened along the way, though.

Mobile Ordering 496

Mobile Ordering Email Marketing Online Ordering Website Management 496

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. In November 2023, the National Restaurant Association reported that full-service restaurant employment levels were still 4 percent below February 2020 readings.

2023 492

2023 Point of Sale Loyalty Program 2024 492

Modern Restaurant Management

MAY 16, 2022

That’s up from $640 billion in 2020. In 2020 the pandemic severely hit restaurants across the U.S. Midway through 2022, COVID-19 is still a problem, albeit nowhere near the size and scope of 2020 and 2021. ” Covid Issues Still on Front Burner. with many having to shut their doors.

Insurance 520

Insurance 2022 Food Safety Delivery 520

Modern Restaurant Management

DECEMBER 16, 2022

Since 2020, however, consumers have grown used to contactless options such as curbside pickup as a convenient choice, even as restaurants reopened their doors. Here's a look at why curbside pickup has staying power, and how you can improve your own curbside offering. Why Curbside Isn’t Going Anywhere.

Customer Service 563

Customer Service Customer Experience Consumer Goods Food Safety 563

Culinary Cues

MARCH 16, 2025

Think back to March of 2020. Eventually we figured it out (to some degree) but in the process lost an enormous number of restaurants from 2020 2023. Every day brings new challenges to face, unexpected curve balls that throw you off balance. But you might want to stop now and again and reflect on a time, not too long ago.

Food Supply 232

Food Supply Customer Service Delivery Recruiting 232

Modern Restaurant Management

FEBRUARY 1, 2021

2020 brought plenty of obstacles, and many business lessons along with them. Overall communication strategies had to pivot and adapt throughout the chaotic year of 2020. 2020 brought a year of chaos in the media landscape, thanks to a rise in conversations about diversity, the environment, and politics. Bottom line?

2021 539

2021 SEO Marketing Social Media 539

Modern Restaurant Management

JANUARY 12, 2022

Early in the pandemic, 72 percent of operators invested in delivery and mobile/online ordering to boost revenue during mandated stay-at-home orders according to TD's 2020 survey, and it appears the popularity of these offerings is here to stay. Sales velocity is now +4 percent vs January 4, 2020. California.

2022 539

2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

AUGUST 3, 2021

the average monthly payroll of the company during either 2020 or 2019. Key qualification requirements for the second round of PPP funding include: Eligible businesses must have experienced a 25 percent reduction in revenue in one quarter of 2020 (1st, 2nd, 3rd, 4th) over the same quarter in 2019. average monthly payroll.

Small Business 547

Small Business 2019 2020 Operations 547

EATER

MAY 28, 2025

Sabine , according to operating partner Rich Fox Where: Seattle The growth: In March 2020, James Weimann and Deming Maclise of Yes Parade Restaurant Group closed their 11-year-old bistro, Bastille. Organize all your orders dine-in, online, and third-party and fulfill them in a flash, right from your POS.

Seating 225

Seating Back of House 2025 Presentation 225

Modern Restaurant Management

DECEMBER 11, 2020

Despite a jump in store sales as consumers began drinking more at home, global alcohol sales are expected to fall about 12 percent in 2020, according to IWSR Drinks Analysis. Strong tequila sales have continued into 2020. As restaurants and bars struggle through the pandemic, the alcohol industry is suffering along with them.

Beverage 520

Beverage 2021 2013 Social Media 520

Modern Restaurant Management

DECEMBER 14, 2021

percent from 2020, according to the National Restaurant Association. For many companies, the adjustment began in earnest in 2020, as awareness around climate change, racial and social equity issues, and COVID-19 changed the way people think about and prioritize ESG. Staffing Shortages Continue.

2022 508

2022 Employee Relations Outdoor Fast Casual 508

Modern Restaurant Management

MARCH 10, 2021

The eligible wage amount has been increased to $10,000 per quarter (per employee), as opposed to 2020, the eligible wage amount was $10,000 per year (per employee). The credit is now 70 percent of the aforementioned eligible wages, whereas in 2020 the credit was at 50 percent. How do the ERTC and PPP loan interact?

2021 531

2021 Small Business Inventory 2020 531

Modern Restaurant Management

NOVEMBER 5, 2021

Food service suppliers have been scrambling to keep pace with fluctuating demand in a supply chain that has been anything but predictable since 2020. hit an all-time low of $30 billion in April 2020. Since March 2020, restaurant demand in certain areas has swayed between in-person dining and carry-out services.

Food Supply 590

Food Supply Supplies Customer Service Fine Dining 590

EATER

MAY 14, 2025

Size of restaurant in 2020: 850 square feet, 24 seats (20 dining room, 4 bar) Size of restaurant now: 4,700 square feet, 56 seats (48 dining room, 6 bar, 2 ADA bar) On finding a space We didnt think we needed over 4,500 square feet. In 2022, Kato reopened in a much-larger space and built up its menus, beverage program, and staff.

Seating 238

Seating Outdoor Dine-in Beverage 238

Modern Restaurant Management

JULY 28, 2021

The average loan size was ~$42 thousand (compared to $101 thousand in 2020). 96 percent of loans went to businesses with fewer than 20 employees (compared to just 87 percent in 2020.). 32 percent of loans went to businesses in LMI communities (compared to just 24 percent in 2020). In 2021: SBA approved over 6.5M

Small Business 493

Small Business 2020 2021 Customer Service 493

Modern Restaurant Management

JANUARY 19, 2021

Early in 2020, the internet roared “ Fake Pizza !” If nothing else, 2020 taught us that we need to be able to pivot. Here’s our predication for 2021–by the end of the year, every restaurant, big or small, will have a virtual banner under which they sell food catering to a different cuisine or market.

Front of House 530

Front of House Online Ordering Food Order Small Business 530

Modern Restaurant Management

OCTOBER 26, 2022

A Federal Reserve Bank of San Francisco Diary of Consumer Payment Choice report further revealed that consumers continued to use credit cards and debit cards for most of their payments, accounting for 57 percent of total payments in 2021 compared to 55 percent in 2020 and 54 percent in 2019. percent in 2020.

Consumer Goods 449

Consumer Goods Customer Service Restaurant Law Point of Sale 449

Modern Restaurant Management

MARCH 15, 2022

While some restaurants welcomed cryptocurrency before 2020, many are now turning toward cryptocurrencies because of their real-time payment feature – which gives restaurants a much-needed boost. Other well-known restaurants in global markets already accept cryptocurrency, including Starbucks, Subway, Pizza Hut, Quiznos and Burger King.

Food Supply 592

Food Supply Point of Sale Supplies Food Safety 592

Modern Restaurant Management

OCTOBER 24, 2024

At Sleepy Bee, our work towards B Corp certification began in the summer of 2020, a time when many of us in the industry were wondering, “What are we doing here?” The assessment is exhaustive and, for restaurants, it has to be done within the boundaries of the business model, which are not particularly flexible.

Certification 221

Certification Fast Casual Front of House Government 221

EATER

NOVEMBER 15, 2024

A timeline of major Wonder moments: 2020: Wonder begins piloting its van program in parts of Westfield, New Jersey. Per the November 13 press release , Wonder sees the partnership as helping its goal of “re-envisioning the future of food delivery” and making “great food more accessible.” By 2021, it had expanded to serve the entire town.

Food 301

Food 2024 2023 Food Order 301

Modern Restaurant Management

AUGUST 31, 2020

COVID-19 just seemed to pour fuel on those growth numbers, and 2020 is on track to exponentially surpass last year's records. Industry reports show that in March, April, and May of 2020, organic produce trended upward as consumers adopted an inherent understanding that organic foods offer exponential health benefits.

Food 596

Food Food Supply Franchising Franchise 596

Modern Restaurant Management

DECEMBER 21, 2021

When the pandemic emerged in early 2020, the entire foodservice industry faced fast and unexpected change. Expansion of the Plant-Based Category : The comfort food craze that took hold in 2020 did nothing to stunt the growth of (or demand for) plant-based foods and ingredients.

2022 450

2022 2021 Innovation Customer Service 450

Modern Restaurant Management

DECEMBER 21, 2020

Restaurant executives are looking forward to seeing 2020 in the rear-view mirror. Scalable technology allows businesses to “stick a toe in the technology water” before “jumping in with both feet” and making a major commitment.

2021 553

2021 Technology Food Supply Food Safety 553