Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery.

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Modern Restaurant Management

FEBRUARY 17, 2021

Recovery won’t happen overnight, but the industry will recover with lessons learned and new ways of thinking already in place.” On average, guests in Kansas City spent 11 percent more per order than guests in Tampa Bay. percent when compared to 2019 sales. ” Restaurant Salaries. With over 8.1

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2021 Mobile Ordering Download Loyalty Program 474

Culinary Cues

MAY 23, 2021

To take full advantage of this opportunity – chefs, restaurateurs, cooks, servers, and managers must put on their creative hats and devise new solutions, to build ideas into actions, to bring to fruition the new and exciting ways that the restaurant industry can regain all that it has lost. AN INEVITABLE RECOVERY. “It

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Modern Restaurant Management

MAY 5, 2021

Reassuringly, On Premise velocity is showing positive signs of nearly reaching levels seen in 2019. Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. Sales velocity is now -4 percent vs April 10, 2021.

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2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

AUGUST 5, 2020

Its proprietary guest engagement solution, which is used by more than 600 restaurants throughout the U.S. and will enable TouchBistro to fully integrate customer loyalty and guest marketing into its all-in-one point-of-sale (POS) and restaurant management platform. We are very pleased to welcome them to our TouchBistro family.”

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

Culinary Cues

APRIL 3, 2020

We may not be able to predict the future, but effective managers are always sifting through the “what if” scenarios and building a strategy for dealing with them. Possible strategy: Be proactive with a well defined, enhanced sanitation and food handling protocol for your restaurant and relay this information to your guests.

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Guest Recovery Social Media Kitchen Safety Food Safety 386

Modern Restaurant Management

SEPTEMBER 23, 2020

While the company has products specifically designed for each vertical, such as appointments, eCommerce, online ordering and reservation management, its uniqueness lies in offering high-powered capabilities that every business needs. BIBO is a full- service importer/exporter, national sales, and brand management agency.

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Modern Restaurant Management

MAY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features COVID-19 crisis statistics and surveys about third-party delivery, guest expectations, QSR reliance and more. “The industry’s successful recovery will depend on a customer’s feeling of well-being,” noted Oakes.

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2020 Food Safety Fast Casual Guest Recovery 479

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. ” The KFC Foundation provides the funding and outreach, and SaverLife manages the savings platform and financial rewards for KFC participants.

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Modern Restaurant Management

JANUARY 15, 2021

Chick-fil-A regained its 2019 ranking as the fast-food company with the strongest Brand Intimacy, which is the emotional science behind the bonds we form with the brands we use and love. However, consumers have been more emotionally connected to fast food brands during the pandemic,” said Mario Natarelli, managing partner, MBLM.

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2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. With lower overhead, streamlined staffing, and limited menus, QSR models offer flexibility to guests and operational efficiency for staff. Quirky Combos : This year, we also saw some unique combinations!

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2024 2023 Food Order 2013 474

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1.

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2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

FEBRUARY 28, 2020

Modern Restaurant Management (MRM) magazine's People & Places column features news of company hires and promotions, charitable efforts and product introductions. Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences.

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Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

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Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

DECEMBER 12, 2019

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. Salata is on track to have 25 new franchise contracts secured by the end of 2019. Send news to Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. More Tropical in Colorado.

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Franchise Franchising Loyalty Program Book 275

Modern Restaurant Management

JUNE 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features foot traffic trends, the rise of the cautious consumer and the takeout shakeout. However, growth in average spending per guest remains negative for full-service restaurants. Many guests complained of long wait times for curbside pickup orders.

2020 324

2020 Food Safety Online Ordering Guest Recovery 324

Modern Restaurant Management

NOVEMBER 5, 2019

Increasing industry awareness of the Bill Emerson Good Samaritan Act (“Act”) so as to encourage safe and effective food donation and recovery. OpenTable added new features designed to address one of the biggest challenges for restaurants and managers: control over table turns. OpenTable Adds Features. Action Against Hunger.

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Hot Schedules

NOVEMBER 3, 2021

E xperts predict the global hotel industry in 2022 will return to 80 percent of 2019 demand — as more vacationers return to the fold and business travelers book trips once more, how have your offerings adapted to post-pandemic consumer demands? Hotel recipe management needs to reflect the changing tastes of travelers. Heart Care.

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Hotels 2022 Menu Tip Distribution 148

Black Box Intelligence

MAY 8, 2025

Mid to Late 2024: A period of modest recovery. Check Management & Value Perception Consumer efforts to manage spending are reshaping behaviors: 62% of operators observe a shift to value/discounted offerings. Guests are cutting back on extrassplitting entres, skipping drinks, and avoiding desserts. in Q4 to 0.3%.

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2025 Fast Casual Guest Recovery Webinar 52

Modern Restaurant Management

SEPTEMBER 27, 2024

The survey was conducted in January 2024 among 522 US-based Food and Beverage professionals, including owners and managers from single-site establishments and small multi-site chains with fewer than 20 restaurants. Managing operational costs and profitability (56 percent) 2. Most common challenges for US F&B business owners: 1.

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Food Truck Fast Casual Food 2024 251

7 Shifts

AUGUST 20, 2020

Adapting During a Crisis “Leading up to the shutdown, I was anticipating there was something that was going to happen,” explained Logan Hostettler, General Manager of The 1894 Lodge. If employees do not pass the health check, they will be unable to clock in, and managers will receive an SMS notification of the employee’s inability to work.

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Employee Relations Guest Recovery Communication Food Safety 195

Black Box Intelligence

MAY 21, 2025

But we also dive deeper into specific pockets of what we’re seeing in the industry to provide deeper insight into workforce, segment and guest sentiment trends. Particularly, a signal that lower-income guests are going back to groceries instead of going out to eat. Improved management retention means more stable teams.

2025 52

2025 Fast Casual Point of Sale 2024 52

Foodable

FEBRUARY 1, 2022

Siegel shares the original idea of Curbit saying, “so the the sort of the genesis of Curbit occurred before the pandemic, a lot of people think wow, you guys, you came up with timing so great, you know with with what's happening and sort of this demand for curbside, this was in 2019 when the company formed.”

Guest Recovery 105

Guest Recovery Hospitality 2019 Food Order 105

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Restaurant companies held on to most of their managers.

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Point of Sale Guest Recovery Fine Dining Fast Casual 124

Cheetah

JUNE 14, 2021

Dining rooms are reopening and with the promise of return to normalcy just a few days away, the unprecedented staffing shortage is dampening the hope of economic recovery. It also used to be legal for owners, managers or supervisors of the business to share in their employees’ tips. Think about this for a minute.

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BOH Back of House Front of House Employee Relations 148

Black Box Intelligence

JUNE 24, 2021

Our data shows that sales are up, and they are stronger than they were back in 2019. Speaking of delivery-focused investments, some restaurants are launching their own ghost kitchens as a cost-effective way to manage the high volume of delivery orders. Trend# 1: Sales are up, but won’t reach pre-pandemic levels this year.

2021 86

2021 Guest Recovery Consumer Goods Back of House 86

Foodable

MAY 18, 2021

Established in 2014, the app services over 5,000 restaurants globally in over 200 cities, overseeing restaurant reservations via back-end management software. The company was also acquired by American Express in 2019. Restaurants shouldn’t have to pay for the guests who are trying to come to them.”

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Guest Recovery 2014 Hospitality Reservations 60

Apicbase

JANUARY 13, 2023

However, we’re seeing some major shifts around menu creation, procurement, and dining habits of guests. With smart food ordering — meaning leveraging tech for inventory management and vendor selection — operators can cut down on food waste by 80%. For 62% of restaurants , automation could help fill critical gaps in managing orders.

2023 52

2023 Operations Management Management 52

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020.

2021 474

2021 Guest Recovery Online Ordering Point of Sale 474

Modern Restaurant Management

JANUARY 22, 2021

Modern Restaurant Management (MRM) magazine's Franchise Feed offers a glimpse at what's new in the restaurant franchise and MUFSO environment. ” The addition of INAA Restaurant Group marks the ninth multi-unit development agreement for Naf Naf since launching its franchising program in the second half of 2019.

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Modern Restaurant Management

AUGUST 16, 2021

Consumer spending at restaurants was up +32 percent in the April-May-June 2021 quarter compared to the same quarter last year, and for a pre-pandemic view, flat compared to the same quarter in 2019. Despite the gains, FSR dine-in visits are down -37 percent from the second quarter of 2019. foodservice industry. “The U.S.

2021 450

2021 Guest Recovery 2019 Point of Sale 450

Modern Restaurant Management

OCTOBER 4, 2021

August saw a reversal in the upward momentum the restaurant industry’s sales and traffic had been riding in recent months, according to Black Box Guest Intelligence. Guests were marginally more positive about restaurant “food” during August compared to a year ago based on their online reviews and comments.

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2021 Fast Casual Mobile Ordering Social Media 426

Modern Restaurant Management

SEPTEMBER 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features a Restaurant Reckoning, what customers expect from delivery and a wine awakening. Nearly one in three (29 percent) want restaurants to enforce all guests wear face masks when moving around the venue or between courses. Diner Dynamics.

2020 472

2020 Food Safety Hotels Dine-in 472

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. percent did so for the Kentucky Derby on 1 May—more than twice the number who did so for the 2019 Derby (6.0 1, 2019 to Dec.

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2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

MAY 17, 2021

Guest Intent Shows Positive Trend. percent compared to April 2019. While the recovery has not been universal or consistent – due to geographical, economic, and household differences – there are a number of key overarching trends. percent compared 2019. percent year-over-year in April, and 10.8 percent and 95.6

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2021 Consumer Goods Small Business 2020 504

Modern Restaurant Management

DECEMBER 14, 2020

The company has also added a Deep Cleaning Checklist and guiding principles for Managing Indoor Air. a restaurant management cloud-software company based in Rhode Island and a Vista Equity Partners portfolio company. "Combining " Lightspeed Acquires Upserve. Lightspeed POS Inc. acquired Upserve Inc. ,

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Webinar Customer Experience Mobile Ordering Customer Service 474

Modern Restaurant Management

DECEMBER 4, 2020

. “They’ve had to basically adapt and change their entire business model,” says Yang Yang, an associate professor in the School of Sport, Tourism and Hospitality Management (STHM) at Temple University. ” The Long Road to Recovery. from February 1 to April 30, 2020, during the early part of the pandemic.

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Loyalty Program Online Ordering Consumer Goods Fast Casual 364