Restaurant Business

JUNE 5, 2025

On Thursday, the casual-dining chain promoted Lyle Tick, its president and chief concept officer, to the top job. Houdek had been with the chain since 2019. News casual_dining Joe Guszkowski is a senior editor with Restaurant Business covering technology and casual-dining chains. By Joe Guszkowski on Jun. Sign up here.

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Leadership Fast Casual 2025 Franchising 162

Sante

MARCH 16, 2025

12 Wine Wine & Dine Content Cloud Competitions Creative Cocktails First Press Food Gold Star Management May I Quote You? 2019 Buscado “Vivo o Muerto La Verdad” San Pablo Chardonnay ($39). 2019 Siesta Tahuantinsuyu Cabernet Sauvignon ($35). 2023 Capezzano Toscana Trebbiano ($32). and Europe.

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2025 Magazine Seminar 2023 130

EATER

DECEMBER 18, 2024

Fast food has been chickens world for a while, ever since the infamous sandwich wars of 2019. This is muffin top dining , taking a restaurant and distilling it to the items that appeal to the most possible people. The tenders will probably be fine, maybe even great. KFC/Saucy Saucys new location in Orlando.

Fine Dining 274

Fine Dining 2024 Food Order 2019 274

Modern Restaurant Management

JANUARY 16, 2020

From infamous chicken sandwich wars to on-trend plant-based burgers and acai bowls, it’s safe to say that 2019 was a trademark year for restaurants. With all of 2019’s success, restaurant operators are also facing challenges that can be addressed with the help of technology in the New Year. trillion in sales by 2030.

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2019 2020 Employee Relations 2030 357

EATER

FEBRUARY 28, 2023

Diners wait weeks to score a reservation, landing Dept of Culture a leading role among the small but growing class of fine dining West African restaurants across the country. restaurant: Teranga, a counter-service spot which debuted in NYC in 2019. Teranga’s more casual format — and that it took three years to open in the U.S.

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Fine Dining Fast Casual Dine-in Presentation 335

Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Fine and Family Dining Hurt by Holiday Shift. The best performing segments during November were those whose sales are the most negatively affected by Thanksgiving: fast casual, upscale casual and casual dining.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

OCTOBER 27, 2022

Here are some examples of how connectivity technologies are helping QSR brands, like Dunkin’, connect with customers and redefine the dining experience. Flexible ordering has become an expectation for restaurant customers – from fine dining to quick service. Easing Customer and Employee Friction.

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Mobile Ordering Online Ordering Front of House Customer Experience 492

Modern Restaurant Management

JANUARY 15, 2021

Full-service restaurant chains, which primarily rely on dine-in customers and had few if any off-premises services when the dine-in restrictions went into effect, bore the brunt of the transaction declines throughout the pandemic. 37 percent of restaurants report outdoor dining as their biggest revenue driver during COVID-19.

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2021 Fast Casual Fine Dining Point of Sale 423

Modern Restaurant Management

JANUARY 12, 2022

43 percent plan to add an outdoor on-site dining space. "What More than half (55 percent) said they were fed up after five minutes of waiting for food in a drive-thru, and 54 percent were annoyed waiting more than 10 minutes for food while dining at a restaurant. 55 percent plan to add more space for pick-up.

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2022 Mobile Ordering Guest Recovery Point of Sale 539

Modern Restaurant Management

FEBRUARY 17, 2021

This edition of MRM Research Roundup features news of restaurant resiliency, dining trends in Canada, restaurant salaries across the U.S. 8 in 10 consumers (78 percent) plan to continue their current dining habits even after the pandemic subsides. Canadian Dining Trends. Restaurant Resiliency. QSR Hiring. Delivery Driver.

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2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. Consumer Spending on Dining Out.

2020 481

2020 Influencer Point of Sale Food Safety 481

Modern Restaurant Management

OCTOBER 16, 2023

restaurants today than in 2019 and it is not clear when —if ever — they’re coming back. That’s roughly 72,000 fewer than in 2019. With those stats in mind, Causeway Solutions conducted consumer research* on today’s dining trends compared to our research over the past few years. Remember 2020?

Fast Casual 531

Fast Casual Fine Dining 2023 Consumer Goods 531

Modern Restaurant Management

FEBRUARY 4, 2022

Menu variety plays a substantial role in every dining experience. A ghost kitchen is a restaurant that only operates out of a kitchen with no dining space. Ghost kitchens of 2019 almost exclusively referred to restaurants that worked only through third-party delivery services. Simplified Menus. Ghost Kitchens. Delivery Options.

2022 547

2022 Customer Service Online Ordering Website Management 547

Modern Restaurant Management

FEBRUARY 18, 2020

Vetting dining room, bar, and kitchen staff over the next decade will require probing more during job interviews, seeking candidates with more responsible lifestyles, advanced educational aspirations, and other evidence of a disciplined, drug-free work ethic will become even more of an HR imperative. Of course, people will always dine out.

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Mobile Ordering Front of House Customer Service Customer Experience 539

Modern Restaurant Management

MARCH 25, 2024

They have been recognized by the New York Times, Wine Enthusiast, Southern Living, and were named Eater NOLA's 2019 "Restaurant of the Year." We want to one day dine at those restaurants. We will do anything we can to ensure those restaurants become a reality.

Fine Dining 221

Fine Dining Seating Restaurant Law Small Business 221

EATER

FEBRUARY 13, 2024

It was an immediate hit, with lines forming around the block, and eventually landed on Eater’s Best New Restaurant list in 2019. Here, Moreira shares her path from Argentina to the United States, how she made the switch from fine dining to pizza and bagels, and why she treats her businesses like a startup. Rey Lopez/Eater D.C.

Fine Dining 306

Fine Dining Dine-in Workshop Small Business 306

Modern Restaurant Management

MARCH 3, 2023

" Pandemic Pivots Become Permanent The temporary "pivots" developed during the pandemic — expanded delivery services, outdoor dining options, to-go alcohol offerings, and investments in technology — are the foundation of the industry's "new normal."

2023 508

2023 2022 Consumer Goods Point of Sale 508

Modern Restaurant Management

JULY 1, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the rise of eCommerce, economic impact, dining during COVID and hot dog insights. Yelp’s diners seated data shows significantly more people are dining-in at restaurants. Dining During COVID. Yelp's Economic Impact Report.

2020 450

2020 Travel Food Safety Consumer Goods 450

Sante

DECEMBER 30, 2019

2019 was a stellar year for Santé as we continued to give you industry-relevant content through an expanded syndication network. In 2019 Santé reached over 1.5 Enjoy this highlight of 2019 as we look forward to serving you in 2020. In 2019 Santé reached over 1.5 Emiliano De Laurentiis.

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2019 Social Media Fine Dining 2020 215

Modern Restaurant Management

DECEMBER 4, 2019

In fact, they love it so much that overall restaurant industry sales are projected to reach a record high of $863 billion in 2019. What’s on our collective horizon for the future of dining? Currently, binary experience dictates where consumers dine. So, where are we headed? Customer-led Ordering and Payment.

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Fast Casual Customer Experience Point of Sale Mobile Ordering 307

EATER

SEPTEMBER 11, 2024

Lille Allen Six chefs and restaurant owners from across the country explain why restaurants feel so expensive right now, and how they’re coping with high prices and customer complaints Dining out involves calculating the intangible: What is hospitality worth to you? We probably have fewer people working at the restaurant than we did in 2019.

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Pricing Back of House Food Order Front of House 363

Modern Restaurant Management

SEPTEMBER 23, 2020

” The Weishaupt’s founded the Weishaupt Family Foundation in 2019 to give back to the community-at-large and distributed $50K in grants to nonprofit organizations in the New Orleans area. At BIBO, she will focus on supplier-client relations, National Account development, and continue to develop BIBO’s Fine Wine division.

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Serving White Paper Food Recycling 517

Modern Restaurant Management

FEBRUARY 28, 2020

With so many amazing new dining and entertainment experiences emerging around the world, it feels good to be a part of that revolution and to bring something unique back to San Diego.” Hunter also has plans for a robust dining program in partnership with San Diego’s top restaurants and caterers. million who spend $11.5

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Coaching Point of Sale Customer Experience Retail 419

Modern Restaurant Management

APRIL 15, 2020

Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth. Family dining was another segment that was hit hard, which includes many buffet-based concepts. By 2019, the number of flu-fighting hand washers in the U.S. Full-Service Restaurants Hit Hardest by the Crisis.

2020 491

2020 Point of Sale Fast Casual Online Ordering 491

EATER

JULY 11, 2022

From what she’s seeing, the reservations in the city are more in demand now than they were even in 2019. As the Wall Street Journal recently reported , Resy saw its busiest month ever this April, Tock has experienced record-breaking traffic, and OpenTable reported fewer walk-ins at restaurants in 2022 than in 2019.

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Front of House Reservations Fine Dining Back of House 245

7 Shifts

SEPTEMBER 3, 2019

Levy Restaurants owns a number of establishments, including QSR and fine dining restaurants, as well as fast-food like restaurants in sports and entertainment venues across the country. Their company culture has been studied in books like Forked: A New Standard for American Dining, by Saru Jayaraman. out of 4 starts.

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Sports Training Fine Dining 2017 284

Modern Restaurant Management

JUNE 1, 2020

In New York, California and Illinois, even as the on-premise space remains closed (for in-outlet dining/drinking), sales velocity continues to improve week-over-week, as both the market and consumers continue to adapt to the new trading style. Consumer demand is strong in states that have started reopening to dine-in. While only 2.3

2020 324

2020 Food Safety Online Ordering Guest Recovery 324

Modern Restaurant Management

DECEMBER 21, 2020

From the very beginning we worked to attract loyal guests seeking an authentic, family dining experience. With restaurant dining rooms closing unexpectedly and inconsistently from market to market, the industry realized the ability to communicate frequently and rapidly to their customers is critical. Shasta, California.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

NOVEMBER 20, 2019

According to Statista , statistics show that between the years of 2015 and 2019, 95 percent of households in the UK owned and used a mobile phone for internet access. You can guess what they are searching for too; social media platforms, communication accounts, leisure and entertainment options (and that includes restaurants!).

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Social Media Mobile Ordering Online Ordering Influencer 335

7 Shifts

JUNE 4, 2021

For fine dining, around 30 percent. 52% of restaurant professionals named high operating and food costs as one of their top challenges, according to Toast's 2019 Restaurant Success Report. This can be as a whole or segmented by indoor/outdoor, bar/dining room, or whatever fits your restaurant. How to Calculate it.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

EATER

SEPTEMBER 30, 2020

Today, Pilsen is one of the hippest areas in Chicago, with a thriving arts scene, fine dining options, and quaint cafes that continue to entice wealthier transplants to the area as working-class Mexicans who have lived there for years are displaced. Between 2000 and 2010, the Latinx population declined 26 percent. s Chinatown.

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2010 2013 Back of House Small Business 363

Modern Restaurant Management

DECEMBER 27, 2019

NCR and Zynstra have worked together for several years, reflected in the launch of NCR Software Defined Store introduced in January 2019 and in use by companies like Pilot Flying J. PFG now expects to close the transaction on or about December 30, 2019, subject to the satisfaction or waiver of the remaining closing conditions.

Mobile Ordering 309

Mobile Ordering Customer Service Point of Sale Customer Experience 309

7 Shifts

AUGUST 7, 2024

The rising cost of those commodities will most likely affect the cost of food in 2019. What they call food-away-from-home prices are expected to rise between 2 and 3 percent in 2019.) The USDA also points out that other factors, like the cost of electricity and diesel, can affect the prices, as well.

Food 370

Food Seasonal Menu Inventory Pricing 370

Modern Restaurant Management

FEBRUARY 11, 2021

When consumers notice their credit cards have been stolen and used for unapproved transactions, merchants not only must refund the consumer and lose the item, but also face hefty fines levied by their payment processors. million users in 2019 to 45.6 million users in 2020, according to Statista.

Delivery 474

Delivery Food Safety Online Ordering Food Order 474

Modern Restaurant Management

OCTOBER 16, 2019

Combining our backgrounds in tech, automation, and culinary fine dining, we knew we could fill this void to give more people access to healthy, high-quality food.” “Plant-based dining is not a fad that is going away. ” Presto Vision is currently being piloted at Outback Steakhouse. Bolay Promotes Gutierrez.

Food Truck 317

Food Truck Customer Service Customer Experience Front of House 317

EATER

MAY 2, 2023

in 2019), including streaming and retail, amounting to over $200/month. These so-called VIP customers come up often in discussions about restaurant subscriptions, whether it’s fast casual or fine dining. At this point, I’m extremely hesitant to sign up for any new subscriptions, even from the restaurants I love.

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Loyalty Program Social Media Customer Service 2022 250

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

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Franchising Franchise Leadership Beverage 450