7 Shifts

AUGUST 27, 2020

The words ‘employee handbook’ are enough to make any new hire quiver. Having to spend a shift—or even worse, your after-hours—reading through an employee handbook will sap the fun out of any new restaurant job. The introduction to your restaurant employee handbook Think of your employee handbook as a welcome to your restaurant.

Employee Relations 370

Employee Relations Hiring Document Food Safety 370

Modern Restaurant Management

DECEMBER 16, 2019

While restaurant sales were lower for November of 2018, November of 2019 did not include the same holiday headwinds. Finding and retaining employees remain among the biggest obstacles operators struggle with. Additionally, turnover rates for restaurant employees and managers continue to be at all-time highs. First, at 2.1

2019 128

2019 Compost Mobile Ordering Point of Sale 128

7 Shifts

JUNE 4, 2021

Numbers can give us insights into everything from profits and losses to average customer spend to how often employees cycle through. Employee turnover rate. Labor cost includes all labor-related categories: Employees, both hourly wages and salaries. To operate a healthy business, this number should not exceed 70%.

Point of Sale 416

Point of Sale Inventory Employee Relations Customer Service 416

Modern Restaurant Management

APRIL 8, 2020

The program was created to help small businesses (fewer than 500 employees) with funds to pay up to eight weeks of payroll costs, including benefits. times the average monthly payroll costs during a specific period (calendar year 2019 for most). $10 Employee Retention Credit. the maximum per-employee credit is $5,000).

Employee Relations 209

Employee Relations 2019 Small Business 2018 209

Hot Schedules

JULY 15, 2021

Hospitality systems can’t undo labor legislation, failed harvests or political turmoil, and with hotels in urban markets still seeing revenues dip as much as 52 percent compared to 2019, operators need to utilize every possible method to cut costs. Related Posts. First, let’s talk about supplier lists.

Pricing 148

Pricing Management Management Cash Management 148

Modern Restaurant Management

MARCH 31, 2022

Simply put, the experience should look, feel, smell, and sound differently from their last visit in 2019. Should the customer and employee experience not be altered to fit that lifestyle? What advice can you share to improve employer/employee relations and help retention? Great question. Of course it should!

Employee Relations 189

Employee Relations Back of House Front of House Customer Experience 189

Modern Restaurant Management

JANUARY 12, 2022

This edition of MRM Research Roundup features evolving guest relationships, views on restauarant tech, employee desires and wedding trends. According to this year's survey, restaurant operators' early investment in delivery and mobile ordering has paid off in a big way. Investment in delivery and mobile ordering pays off.

2022 215

2022 Mobile Ordering Guest Recovery Point of Sale 215

Xtra Chef

JUNE 13, 2019

BDO Restaurant CFO Bootcamp 2019 At-a-Glance. As a CPE-qualified conference for accounting professionals, there were several sessions dedicated to technical accounting topics, such as strategic tax implications for 2019 and best practices around accounting for tip credits so as to avoid potential litigation around back wages.

2019 60

2019 Employee Relations Food Order Events 60

Modern Restaurant Management

MARCH 30, 2020

Paycheck Protection Loans : Restaurants with fewer than 500 employees may borrow money through the Small Business Association (“SBA”) for a variety of costs related to employee compensation and benefits. To qualify, the restaurant must have been in operation on January 31, 2020 and have 500 employees or less.

Employee Relations 199

Employee Relations 2020 Restaurant Law Small Business 199

Modern Restaurant Management

MAY 19, 2021

The Mayo Clinic defines job burnout as “a special type of work-related stress – a state of physical or emotional exhaustion that also involves a sense of reduced accomplishment and loss of personal identity.” ” Employee burnout is especially prevalent in the hospitality industry. Burnout by the Numbers.

Leadership 208

Leadership Employee Relations Hospitality Education 208

Modern Restaurant Management

NOVEMBER 26, 2019

The worker is free from control and direction of the hirer in relation to the performance of the work, both under the contract and in fact; AND. This shift in access has in turn caused a shift in the way restaurants design their space and plan their business operations. All good things an employee should have, right?

2019 139

2019 Employee Relations Restaurant Law Food Order 139

7 Shifts

SEPTEMBER 25, 2019

Restaurant owners are placing more importance and effort than ever on making sure employees are engaged and fulfilled, and that toxic work cultures are stamped out before they can thrive. Read on to learn more about effective restaurant kitchen management tactics you can use to ensure your employees feel supported, safe, and engaged.

Back of House 276

Back of House Management Management BOH 276

Hot Schedules

NOVEMBER 3, 2021

E xperts predict the global hotel industry in 2022 will return to 80 percent of 2019 demand — as more vacationers return to the fold and business travelers book trips once more, how have your offerings adapted to post-pandemic consumer demands? Related Posts. For these travelers, the dining experience will be back on the menu.

Hotels 148

Hotels 2022 Menu Tip Distribution 148

Restaurant365

JANUARY 5, 2021

Additionally, businesses applying for a PPP loan can also apply for Employee Retention Tax Credits (ERTC), if the credits are not applicable to wages paid with forgiven PPP loan funds. This includes costs for technology operations expenditures (e.g., Business must have fewer than 300 employees. PPP loan eligibility.

Insurance 148

Insurance Small Business Employee Relations 2021 148

Modern Restaurant Management

DECEMBER 28, 2023

The survey ran between October 23 and November 13, receiving more than 250 responses from chefs, representing independent restaurants and operators and 44 states throughout the country. A drive to create better working conditions and benefits for industry employees. million Instagram followers.

2024 189

2024 2023 Food Order 2013 189

Modern Restaurant Management

SEPTEMBER 15, 2021

In a survey of 4,079 small business owners conducted from 8/15 to 9/13/21, 66 percent reported having a "very difficult" time finding the right employees to fill open roles, many of which are necessary to help them drive revenue and rebound. In July, 47 percent couldn't hire enough employees. Dining Trends in Canada.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Xtra Chef

SEPTEMBER 25, 2019

The event gathered industry experts, investors, operators, and technology professionals for a day of networking and thought-provoking presentations. And, just like Valyant AI, we have teams of quality control operators (i.e. If you can automate simple tasks, it reduces the workload and the turnover of your employees.

Technology 65

Technology 2019 Employee Relations Mobile Ordering 65

7 Shifts

AUGUST 20, 2020

However, Logan insisted on keeping the restaurant operating to serve his loyal patrons and keep his staff (safely) working. “We Throughout this transition, Logan credits his staff for helping to keep things productive and adapting to a new menu, a new operating model, and a new normal in the world at large. “My They stayed together.”

Employee Relations 195

Employee Relations Guest Recovery Communication POS 195

Hot Schedules

JANUARY 27, 2020

T he restaurant industry had a hectic and rather complicated 2019. Restaurant owners and operators faced a number of challenges last year, from an unprecedented labor shortage to changing consumer expectations and the continued advancement of new technology. Related Posts. Let’s take a look. The Importance of Location. “I

2020 117

2020 Webinar Employee Relations Allergens 117

Modern Restaurant Management

MARCH 3, 2020

The California wage order at issue defined as “the time during which an employee is subject to the control of an employer and includes all the time the employee is suffered or permitted to work, whether or not required to do so.” Instead, food employees are now required to use nonlatex utensils, including nonlatex gloves.

2020 122

2020 Restaurant Law Employee Relations Mobile Ordering 122

Goliath Consulting

APRIL 7, 2021

If you’re a small restaurant or business with 500 or fewer employees and you’ve had more than a 20% decline of gross receipts in a quarter compared to 2019, you may be interested in hearing about this latest news regarding the Employee Retention Tax Credit (ERTC). What is the Employee Retention Tax Credit? See [link].

Employee Relations 88

Employee Relations Small Business 2021 2020 88

Modern Restaurant Management

NOVEMBER 30, 2020

Perhaps the biggest question on restaurateurs’ minds right now is: “Do I plan for the 2021 I was expecting, or can I just go back to 2019?” The third wave of safety in restaurants is not going to be an operational issue. ” Think Globally, Operate Locally. 'What’s In It?'

2021 189

2021 Kitchen Safety Food Safety Consumer Goods 189

Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We’ve paved the way for drive-thru operations for decades with our two-lane model, and our off-premises operations have only expanded in recent years.

2024 132

2024 Loyalty Program Customer Experience Customer Service 132

Black Box Intelligence

SEPTEMBER 16, 2022

This trend in off-premise dining almost certainly ballooned as a reaction to the COVID-19 lockdown, but is now established and should be considered a commonplace option for customers and a revenue center for the operational side of the business. . On average, each restaurant was operated by 4 fewer front-of-house, non-management employees.

Fast Casual 68

Fast Casual Point of Sale Front of House Fine Dining 68

Restaurant365

OCTOBER 8, 2020

Retaining employees after natural disasters and other events. Many businesses that have been severely impacted by COVID-19 qualify for new employer tax credits – the Employee Retention Credit (ERC) – under the Coronavirus Aid, Relief, and Economic Security (CARES) Act. Employee Retention Credit.

Hiring 78

Hiring Employee Relations 2020 2018 78

Modern Restaurant Management

OCTOBER 15, 2020

Whether customers are ordering direct via your site or through a third-party marketplace, it’s crucial to focus on building customer relationships when your employees aren’t the ones handing orders to customers. Can our In-Store Operations be Improved? Launching and scaling delivery involves a lot of moving parts.

Delivery 223

Delivery Social Media Loyalty Program Customer Service 223

Modern Restaurant Management

JANUARY 21, 2020

A thorough investigation serves several purposes: It can allow the employer to stop harassment and properly discipline a harasser, prepare the employer to respond to an EEOC investigation, deter harassing behavior in other employees, show aggrieved employees that their complaints are taken seriously, and more. Retaliation Exposure.

Employee Relations 177

Employee Relations 2015 Restaurant Law 2019 177

Modern Restaurant Management

MARCH 24, 2021

Depending on what kind of hardware and POS system a restaurant is using, each delivery app may require a unique and intensive process to integrate it with current operations. The point isn’t just to keep a higher percentage but also to curtail operational expenses. The critical factor, operators should know, is scalability.

Delivery 189

Delivery Customer Service Point of Sale Customer Experience 189

Hot Schedules

DECEMBER 7, 2021

Reducing Employee Turnover. Yet, the costs of doing nothing to address employee turnover are catastrophic. Between lost productivity, rehiring costs, onboarding, and training requirements, employee turnover quickly eats into margins. Making Employees Advocates. As mentioned, higher pay boosts employee morale.

Retail 78

Retail Employee Relations Hotels 2022 78

Sling

MAY 25, 2020

Unlike a code of ethics — which is a set of principles that helps employees distinguish right from wrong — a code of conduct is a written collection of rules, principles, values, expectations, and behavior that a company considers fundamental to their success. Employee rights. Public Relations. Employees of Facebook, Inc.,

Employee Relations 78

Employee Relations Tip Distribution Small Business 2019 78

Hot Schedules

MARCH 11, 2021

The Employee Benefits Outlook Post COVID-19. How the pandemic has affected employee benefit trends and expectations in the hospitality industry. In fact, the Annual 2020 Yelp Economic Average report shows that 18,207 new restaurants and food businesses opened nationwide in Q4 2020, down only 4 percent from Q4 2019.

Employee Relations 78

Employee Relations Insurance Recruiting Hospitality 78

Modern Restaurant Management

NOVEMBER 11, 2020

Owning and operating a restaurant is difficult under the best circumstances. So, what do we consider owning and operating a restaurant impacted by COVID-19? Others have brought employees back that were only temporarily furloughed and have questions about accrued sick leave. Challenging, but not impossible. That is not a typo.

Kitchen Safety 221

Kitchen Safety License Restaurant Law Food Safety 221

Modern Restaurant Management

OCTOBER 4, 2021

The findings have offered insight into consumer expectations to support restaurant brands as they work to navigate ongoing operating, social, and economic shifts over the past year and a half. Less sales and traffic meant less pressure on execution, especially while operating under an environment plagued by staffing shortages.

2021 170

2021 Fast Casual Mobile Ordering Social Media 170

Modern Restaurant Management

SEPTEMBER 12, 2023

CREST®, while overall restaurant traffic was down four percent in 2022 compared to 2019, fast casual traffic was up nine percent. The fast casual restaurant segment has seen tremendous success and growth in recent years. According to Circana, Inc./CREST®, But there’s one area in which it can improve: with young families.

Fast Casual 197

Fast Casual Entertainment Casual Employee Relations 197

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Now brands are trying to balance speed to market and operational readiness. Many brands went full speed ahead without taking operations and associate investments into consideration.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Goliath Consulting

JANUARY 21, 2021

If you’re a small restaurant or business with 500 or fewer employees and you’ve had more than a 20% decline of gross receipts in a quarter compared to 2019, you may be interested in hearing about this latest news regarding the Employee Retention Tax Credit (ERTC). What is the Employee Retention Tax Credit? See [link].

Employee Relations 78

Employee Relations Small Business 2021 2020 78

Restaurant365

JUNE 26, 2020

While daily operations will continue to be a top priority, restaurant owners should keep in mind a few tax topics that may be helpful in managing these unprecedented times. The application must be submitted within 28 days of the employee start date, and credits range from $2,400 to $9,600 per qualified new hire.

Blog 78

Blog Audits Employee Relations Restaurant Law 78