Modern Restaurant Management

JANUARY 3, 2024

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their views on what trends and challenges owners and operators can expect to see in 2024. We’ve paved the way for drive-thru operations for decades with our two-lane model, and our off-premises operations have only expanded in recent years.

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2024 Loyalty Program Customer Experience Customer Service 133

Black Box Intelligence

SEPTEMBER 21, 2021

These are fast-changing times for all types of restaurants. Quick-service and fast casual restaurants fall under the limited-service umbrella. Fine dining, upscale, casual family dining and casual dining restaurants fall under this category. Reducing turnover has become mission-critical for most operators.

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Fast Casual Fine Dining BOH FOH 89

Foodable

MARCH 29, 2022

Fast Casual Drive-Thru? The unit's opening date and hours of operation have yet to be determined. In 2021, the fast casual chain opened 31 units, with 18 in suburban and residential communities, Neman said. Filed by a total of 24 tipped employees at Nusr-et, the class-action lawsuit alleged that from Nov.

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Fast Casual Employee Relations 2021 Point of Sale 105

Modern Restaurant Management

JULY 30, 2021

However, according to a 2019 report from the Federal Reserve Bank, 37 percent of all Americans could not cover an unexpected $400 expense without going into debt. It’s one more way we can show how much we care about our employees. “We are very excited about our partnership with SaverLife. .

Franchise 204

Franchise Franchising Fast Casual Point of Sale 204

Black Box Intelligence

AUGUST 20, 2022

July’s top performing segments based on sales growth were Family Dining and Fast Casual. The industry’s worst performing segments – those posting negative YoY same-store sales growth – were Casual Dining and Fine Dining. Pay Adjustments Key to Reducing Employee Turnover In Restaurants. The post ??

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Fast Casual Fine Dining Point of Sale Casual 89

Modern Restaurant Management

APRIL 15, 2020

Limited-service restaurants (those in quick service and fast casual) had a sharp acceleration in their guest check growth, as consumers likely shifted to larger off-premise orders to feed multiple people at home. Fine dining and upscale casual were the worst performing segments during March based on same-store sales growth.

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2020 Fast Casual Point of Sale Online Ordering 196

Modern Restaurant Management

JULY 15, 2020

Pace of recovery for fast casual brands has slowed down considerably, although results continue to be much better than for full-service restaurants. By the end of June, 12 percent of all chain restaurants in operation before the pandemic remain completely closed, this percentage remained unchanged throughout the month.

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2020 Mobile Ordering Point of Sale Fast Casual 195

Modern Restaurant Management

DECEMBER 28, 2020

Contactless ordering at the table, virtual host stands, and online staff wellness checks have all become standard operating procedures for us now. Now brands are trying to balance speed to market and operational readiness. Many brands went full speed ahead without taking operations and associate investments into consideration.

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2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Black Box Intelligence

SEPTEMBER 15, 2022

The segment with the largest growth was Fine-Dining, followed by Upscale Casual, and then Casual Dining. On-premise frequency of the word “cold” was more reasonable at 3% percent. Words relating to time such as “wait” were mentioned in 25% of Full-Service off-premise reviews and “minutes” was mentioned in 19% of them.

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Fast Casual Point of Sale Front of House Fine Dining 40

Modern Restaurant Management

SEPTEMBER 23, 2020

At the end of 2019, the restaurant industry was booming. The hardest hit have been casual dining sit-down restaurants and national chains that complied with local COVID-19 mandates to limit or ban indoor dining. Surviving are the fast-food chains, where more than 60 percent of their sales come through the drive through.

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Customer Service Cash Management Small Business Communication 182

Modern Restaurant Management

JANUARY 22, 2021

“This new model will allow our franchisees to go-to-market quicker than ever before, while reducing the overall development and operational costs,” said Jim Stevens, president of Golden Chick. “We’re partnering with top-tier franchise operators who recognize our momentum and are eager to be a part of our story.

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Modern Restaurant Management

DECEMBER 21, 2020

We appreciate how our team shows up every day with positive attitudes, ready for new challenges and open to all of the operational changes thrown their way. Operators that were already embracing an omni-channel approach have accelerated those efforts as a result of this evolving consumer behavior. Raquel Rosenthal, CEO, Digilant.

2020 198

2020 Kitchen Safety Food Safety Loyalty Program 198

Apicbase

SEPTEMBER 23, 2022

These restaurants are scaling fast, and quite often venture far beyond their country of origin. In this list we have included food service operations in Sweden, Denmark, Norway, and Finland that caught our attention because of their attitude, approach, and business savvy-ness. Fast Casual Restaurant. Casual Restaurant.

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Fast Casual Casual Franchise Franchising 52

Modern Restaurant Management

JANUARY 15, 2020

. “As Thanksgiving was celebrated so late in the month, it fell into December for 2019 according to the calendar we use for reporting.” This was the best 2-year growth rate in all of 2019 and the fifth consecutive quarter in which the industry has been able to post positive growth under this longer-term view.

2020 110

2020 Point of Sale Online Ordering Consumer Goods 110

Modern Restaurant Management

FEBRUARY 27, 2020

The National Restaurant Association released its 2020 State of the Restaurant Industry Report which examines key factors impacting the restaurant industry including the current state of the economy, operations, workforce, and food and menu trends across segments from quickservice to fine dining. Opportunity lies in off-premises.

2020 192

2020 Influencer Point of Sale Food Safety 192

Black Box Intelligence

AUGUST 20, 2022

July’s top performing segments based on sales growth were Family Dining and Fast Casual. The industry’s worst performing segments – those posting negative YoY same-store sales growth – were Casual Dining and Fine Dining. Record-high turnover rates mean operators and general managers battle to keep restaurants fully staffed.

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Fast Casual Fine Dining Point of Sale Casual 40

Modern Restaurant Management

FEBRUARY 10, 2020

42 of the country’s favorite fast food and restaurant chains still don’t offer a plant-based entrée, according to a report released today by The Good Food Institute (GFI). Just a few months after Burger King’s successful Impossible Whopper launch in August 2019, the restaurant chain added the Impossible Whopper Jr.

Hospitality 184

Hospitality Food Consumer Goods Point of Sale 184

Apicbase

MARCH 31, 2023

The country is a playground for hospitality entrepreneurs, and we have the proof: a round-up of the 57 expanding restaurant businesses with solid concepts and strong operations. Immergrün 70 Outlets Vegetarian Fast Casual Germany Immergrün is evergreen food for fresh people.

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Fast Casual Back of House Food Truck Franchise 52

Modern Restaurant Management

DECEMBER 17, 2020

According to Nielsen CGA's COVID-19 On Premise Impact Report, On Premise velocity in outlets that are currently operational has increased +146 percent in the week of December 5 v March 28 when the On Premise shutdown initially commenced, velocity in the latest week is down -48 percent compared to December 7 2019.

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2020 Point of Sale Seasonal Menu Consumer Goods 167

Aaron Allen & Associates

FEBRUARY 4, 2020

Foodservice has significant growth potential and is relatively “recession-proof” (after all, people will always eat), though increased saturation and ensuing consumer trends have resulted in plenty of companies — particularly casual dining operators — struggling. When Arex disclosed an 8.5% stake, Fiesta shares rose by 4%.

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2020 Franchise Franchising 2018 98

Modern Restaurant Management

SEPTEMBER 15, 2020

The study also found that 8 million employees were laid off or furloughed during the height of the pandemic. Since the acquisition, SALIDO has operated in stealth mode, strengthening its product team, focusing on product development, and introducing many key features. Each member of the coalition is committed to responsibility.

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Fast Casual Casual Menu Mobile Ordering 162

Modern Restaurant Management

AUGUST 14, 2020

Because the facility includes a kitchen for restaurants to prepare foods, the only equipment needed to operate a Dickey’s location is a smoker and a warming cabinet. In addition to virtual kitchens meeting lower labor costs, they also offer a fast-track to opening, with a location able to begin serving in just one month.

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Franchise Franchising Kitchen Safety Food Safety 190

The Restaurant Group

SEPTEMBER 16, 2020

million employees (as of 2019), both of which have been especially hard hit by the necessary restrictions. This 2020 restaurant trend is likely related to a few things – a shift to working from home, a preference for foods that have not been prepared or touched by someone else, and wider availability of grocery delivery services.

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Online Ordering Delivery Point of Sale Customer Service 148

Modern Restaurant Management

DECEMBER 12, 2019

This has resulted in an increased demand for additional cafes across the state, creating a tremendous business opportunity for experienced operators looking to diversify or be part of the brand's early growth in Colorado," said Craig LeMieux, area developer for Tropical Smoothie Cafe. "My In 2020, 65. A rebrand (June).

Franchise 110

Franchise Franchising Loyalty Program Book 110

Modern Restaurant Management

MARCH 24, 2020

Each new brand will operate at virtual kitchen locations, which are delivery-only, and will offer new items that are off-shoots of Dog Haus’ signature menu. Bacardi employees and contractors also received the free product as the health and safety of people is always top of mind for the family-owned company. Brands, Inc.

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Food Supply Kitchen Safety Cash Management Food Safety 102

EATER

JUNE 28, 2021

Complaints about exorbitant delivery commissions — as high as 30 percent in some instances — were not uncommon before the pandemic began, but they reached a pinnacle last year as many restaurants were forced to drastically alter their business models to include large-scale takeout and delivery operations. DoorDash saw revenues grow to $2.8

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Delivery Restaurant Law Email Marketing Customer Service 92

Apicbase

FEBRUARY 29, 2024

2023 has been a challenging year for restaurant operators, caught as they were between rising food costs and labour shortages. In a 2023 survey, 29% of operators said they are very likely to open new locations in 2024. Most operators raised their menu prices in 2023, but fewer expect to do so in 2024. by 2032, reaching $4,046.1

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2024 Operations 2023 Loyalty Program 52

Aaron Allen & Associates

MAY 26, 2021

And operators are often (understandably) overwhelmed and services available. The Opportunity for the Foodservice Supply Chain: Address the Main Challenges Operators are Facing. And just like many operators, the foodservice distribution model hasn’t been disrupted, pretty much since it started. in market cap. Sanitation.

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Food Supply Food Safety Equipment Supplies 59

Modern Restaurant Management

AUGUST 16, 2021

This edition of MRM Research Roundup features the latest facts and figures of restaurant operations, the state of business dining, and the mid-year gift card report. realized a gain of +15 percent in visits in the second quarter compared to a year ago and a -5 percent decline compared to the second quarter of 2019. “The U.S.

2021 180

2021 Guest Recovery 2019 Loyalty Program 180

Modern Restaurant Management

MAY 1, 2020

Other businesses have seen a surge of consumer interest, including chicken-wing joints (+84 percent), pizzerias (+71 percent) and fast-food restaurants (+55 percent). dine out more often to fulfill basic needs and gravitate toward drive-thru and take-away options associated with QSR and fast casual. In the U.K. In the U.K.,

2020 192

2020 Fast Casual Food Safety Guest Recovery 192

Modern Restaurant Management

FEBRUARY 18, 2020

Although the land, labor, and creativity of farm-to-table sourcing is so exciting and delicious, considerable operational disruption, scheduling, and menu management is still required to make it all a profitable business model. If you think Uber Eats and Grubhub have already had a big impact on the way restaurants operate, just wait.

Mobile Ordering 216

Mobile Ordering Front of House Fast Casual Customer Service 216

7 Shifts

JULY 6, 2023

Michel Falcon has an extensive career as an entrepreneur and expertise in company culture, customer experience, and employee performance. In 2019, Falcon looked to open his own space, pulling from his Peruvian heritage. For example, I think 75% of companies have operational excellence as one of their core values, which is fine.

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Fast Casual Employee Relations Customer Experience Hiring 195

Modern Restaurant Management

SEPTEMBER 10, 2021

The team at Ike’s Love & Sandwiches, led by CEO Michael Goldberg, Founder Ike Shehadeh, CMO Renae Scott and VP of Development Adam Rinella, will be taking over development, operations, and marketing for all future Bangin’ Buns locations. Rinella is skilled in bringing restaurant ideas into reality.

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Franchise Franchising Food Fast Casual 189

Modern Restaurant Management

JULY 16, 2021

The announcement comes after the COVID-19 pandemic presented many challenges for the hospitality industry, particularly for restaurant General Managers who grappled with unprecedented obstacles, such as labor shortages, customer and employee safety, and supply chain delays. Killer Burger Teams with Village Family Capital.

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Franchise Franchising 2021 Employee Relations 164

Modern Restaurant Management

JANUARY 17, 2020

This investment comes at a pivotal time, as the Indian fast casual has more than 50 franchise and corporate locations in varying stages of development across the United States, including two franchised locations that recently opened in Atlanta and Orange County, California. Curry Up Now Secures Investment.

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Franchise Franchising Fast Casual Leadership 136

Modern Restaurant Management

APRIL 20, 2021

As consumers ramp up their event planning, operators should continue to leverage connected technology solutions to ensure the event booking and management process is streamlined and as user-friendly as possible. In March 2021, QSR transactions were up +29 percent compared to a year ago and down -5 percent compared to March 2019, NPD reports.

2021 190

2021 Online Ordering Mobile Ordering Guest Recovery 190

Modern Restaurant Management

MARCH 3, 2023

A Return to Normal The National Restaurant Association released its 2023 State of the Restaurant Industry report, which examines key factors impacting the industry including the current state of the economy, operations, workforce, and food and menu trends to forecast sales and market trends for the year ahead.

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2023 2022 Consumer Goods Point of Sale 204