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MRM Research Roundup: Super Bowl and Valentine’s Day 2024 Edition

Modern Restaurant Management

A failure to handle complex orders with speed and accuracy can damage the customer experience for almost half of customers and lead to lost business. Prepaid Consumer Insights Study from Fiserv , gift cards are becoming the perfect way to drive customer loyalty. celebrating the best eateries across the nation. The Annual U.S.

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Dining Trends for 2024

Modern Restaurant Management

Foodservice patrons are interested in the provenance of everything and can be fascinated by the detailed back-story on everything from produce to protein on today’s menus. The prix fix menu is gaining momentum as a way for restaurants to provide customer experiences and control inventory.

2024 188
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Embracing AI: A Recipe for Success in the Restaurant Industry

Modern Restaurant Management

Stories of its perils or profits appear in everything you read, scroll, listen to, or watch, making it difficult to separate hype from help. Our Revenue Management Solutions (RMS) team believes AI falls into the latter category. " Beyond the back office, AI is revolutionizing in-app customer service, especially in mobile apps.

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Key Sections of a Franchise Disclosure Document: An Annual Review Guide for Franchisors

Modern Restaurant Management

But the data also tells a story to prospective franchisees about how well the brand is performing over time. What presentation of the data is easiest for a prospective candidate to understand and tells the story of the brand’s achievements? Of course, the information must always be truthful and not misleading.

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7 Restaurant Management Book Recommendations

7 Shifts

That’s why we’ve selected 3 books that focus on people—customers and staff. Setting the Table focuses on Meyer’s philosophy of Enlightened Hospitality , which revolves around relationships and respect—between both staff and customers. Improving these relationships is a surefire way to improve your restaurant’s service and bottom line.

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DON’T SETTLE FOR MEDIOCRITY

Culinary Cues

Look around you – identify the companies, businesses, or individuals whom you admire – you know, the ones that seem to win a lot and fit into that category of “successful”. This can work for the hot dog stand that attracts customers from 20 miles away to the fine dining restaurant picking organic fresh vegetables from their roof top garden.

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Five Telltale Signs a Hospitality Brand Lacks Emotional Intelligence … and Why Consumers Care

Modern Restaurant Management

This can not only lead to a weakened brand image, but also outright customer dissatisfaction. One great way to exhibit empathy in brand messaging is by addressing common and specific customer pain points like that related to productivity, financial, processes and support. What notoriously upsets them?