Embrace the Suck

JUNE 18, 2021

Working on the right things, in the right order, what to focus on now, and what to hold off until later, can mean the difference between success and burn out. 60% of restaurants don’t make it past their first year and 80% go out of business within five years. They make up about 20% of the market. THE HARSH REALITY.

Leadership 346

Leadership Small Business Coaching Training 346

Culinary Cues

FEBRUARY 2, 2024

Changing how we view our concepts, menus, pricing structure, our staff, marketing, and the list goes on has never been more critical. The property should invest, and the employee should seek out the opportunities to learn. Yes, I have been preaching the need for change in restaurants.

Training 355

Training Uniforms Leadership Customer Service 355

Embrace the Suck

MAY 24, 2023

It's time to dust off your note-taking skills because we're diving into a four-step game plan to draw the crème de la crème to your restaurant, starting immediately. Now, let's discuss our current predicament and find a way out. Instead, we should be on the offense, taking our recruitment strategy to the talent pool.

Recruiting 327

Recruiting Coaching Hiring Customer Experience 327

Modern Restaurant Management

FEBRUARY 23, 2021

Through financial recessions, terrorist attacks, global pandemics, and just the typical challenges we face in the course of daily business, there are many leadership lessons to be learned. Never Take Advantage of the Guest. Several months into 2002 we had lines out the door, and we were ready for them.

Leadership 180

Leadership 2002 Airlines 2001 180

Modern Restaurant Management

JANUARY 30, 2024

They research potential new offerings extensively, preparing thoroughly before launching rather than rushing to market. They must connect to priorities across key operations, marketing, customer service and finance roles. Sustainable restaurant expansion requires balancing excitement with patience and perspective.

Leadership 203

Leadership Small Business Cash Management Customer Experience 203

Modern Restaurant Management

OCTOBER 21, 2020

Raise your hand if your 2020 marketing plan included messaging about wearing a mask. And when it comes to those marketing plans, 2020’s lessons will, at least, provide good advice for 2021 and the years to come. That can’t be a reason to stay silent with your marketing, though. Still nothing? Be a Teacher.

2021 197

2021 2020 Marketing Social Media 197

7 Shifts

APRIL 21, 2023

These 4 executives started out working in entry-level restaurant jobs. That gave his team members the confidence to take on more duties and gave them motivation to move up. Bhushan eventually moved on to become a district manager at Taco Bell, and then a market manager. Always had a love for taking care of people this way.

Leadership 195

Leadership Training Front of House Customer Experience 195

Culinary Cues

APRIL 4, 2020

Once conditioned – a chef has a very difficult time breaking out of a routine. Your restaurant may be closed or maybe it has shifted to take-out and delivery only. Where do you begin, what direction should you take, what possible objectives can be put in place to move from uncertainty to a driving mission?

Leadership 357

Leadership Retail Training Take-out 357

7 Shifts

JANUARY 31, 2024

The best restaurant managers take customer service a step further, recognizing regulars and personalizing service for a more memorable guest experience. Accounting & finances Many owners—who take the initiative to fund and start the restaurant —expect you to keep the business open and profitable.

Management 195

Management Management Kitchen Safety Front of House 195

Culinary Cues

DECEMBER 12, 2021

The ideal cook or chef is no different than the ideal doctor, marketing expert, real estate agent, or entrepreneur. The chef must also appreciate marketing, the importance of social media, human resource management, business law, and how to be an effective communicator. First, allow me to address the dichotomy of the artist/accountant.

Restaurant Law 395

Restaurant Law Education Definition Social Media 395

Modern Restaurant Management

MARCH 18, 2020

Branding is a chance to stand out from the crowd and align with like-minded people. But before you step on the gas, it’s crucial to take time to reflect on your restaurant, cooking style, values and ambitions. Take a moment to pause. Here’s how it works: List out what your restaurant is notably good at.

Marketing 164

Marketing Front of House Back of House Design 164

7 Shifts

MAY 17, 2022

The employees aren't helping each other out. We spoke to leaders at each one of these brands to find out what they do to both build and reinforce great restaurant culture. And let's see if you can work out a schedule that works for you' instead of it just being 'here's [the] schedule, take it or leave it.'” Picture this.

Insurance 370

Insurance Leadership Customer Experience Sports 370

Modern Restaurant Management

FEBRUARY 9, 2024

While customers are constantly inundated with engaging visual messaging, the other critical stakeholders – the internalones, like home office staff, frontline team members, franchisors, and corporate leadership – often find themselves overlooked.

Communication 188

Communication Franchise Franchising Leadership 188

Culinary Cues

JUNE 1, 2020

This is when leadership is most needed. Leadership is always important, but seems to be in critical need when we are in time of crisis. This is when people turn to either those with the title or those with a history of leadership. Leadership, real leadership comes from four actions: * What we hear. What we learn.

Leadership 61

Leadership Supplies Guest Recovery Small Business 61

Sling

MAY 20, 2023

money, labor, and inventory) to support infrastructure, production, marketing, inventory , and other business activities. So, for example, if your organizational goal is to increase profits but your product has already saturated the market, you only have one or two choices (e.g., diversify). It needs a deadline.

Leadership 148

Leadership Customer Service Pricing Marketing 148

7 Shifts

JULY 24, 2020

While you must follow the strict guidelines to ensure the safety of your staff and customers, that’s not to say you can’t take advantage of an empty restaurant to improve your knowledge of restaurant management, running a business, and creating a recipe for success when you eventually get back to business as usual. Published: 2017 ??

Book 370

Book Management Management Restaurant Law 370

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Remember that being “the chef” will take you away from much of the day-to-day cooking, the adrenaline rush, and the team excitement that drew you to the kitchen in the first place.

Hotels 430

Hotels Point of Sale Cash Management Training 430

Modern Restaurant Management

SEPTEMBER 13, 2022

Take a Modernized Approach to Attract and Engage Talent. With staff in short supply as millions of Americans continue to quit their jobs, restaurants looking to ramp up hiring for the busy season are faced with an ultra-competitive hiring market. million positions opening up in the month of December alone.

Hiring 212

Hiring Employee Relations Leadership Restaurant Law 212

Modern Restaurant Management

NOVEMBER 8, 2022

Born and raised in France, Laroche is vice president of marketing with Symrise North America a global manufacturer of flavors for the food and beverage industry. I am in charge of marketing for a global food ingredient company and travel often for my day job. I previously mentioned some learning about leadership.

Food 180

Food Book Leadership Travel 180

7 Shifts

OCTOBER 31, 2022

Taking the time and energy to create one proves to others (and yourself) that you're serious about the venture. Section 3: Market Analysis. Section 4: Marketing Plan. A business plan should include information on your target market, competition, business model, marketing strategy, and financial projections.

Point of Sale 397

Point of Sale Back of House Document Download 397

Embrace the Suck

JULY 21, 2020

How did that work out? Why would top talent in your market want to work for a C grade leader? Look at the quality of people who come to apply to work with you and it will give you an idea of where your leadership game is currently. Upgrade your leadership to A-level. You can’t change them. Oh hell no!

Leadership 480

Leadership Hiring Take-out Events 480

Modern Restaurant Management

JUNE 16, 2020

When the COVID-19 pandemic started to take effect, Elisia Flores, CEO of L&L Hawaiian Barbecue and company executives embarked on a listening tour with franchisees in 15 states and Japan that resulted in more than 95 percent of the 200 locations to not only remain open, but stay profitable. Elisia Flores.

Franchise 147

Franchise Franchising Leadership Food Safety 147

Culinary Cues

DECEMBER 30, 2019

Some have their feet planted firmly on the ground with a system that is time tested and solid, while others tend to drift in and out of consciousness. Unless that chef is a partner there is a high probability that he or she will leave at some point and take the restaurants positive reputation along for the ride.

Cash Management 268

Cash Management Point of Sale Leadership Website Management 268

Modern Restaurant Management

FEBRUARY 5, 2024

Highlights of The Big Game and National Pizza Day Ordering Predictions: 32 percent of diners say they plan to order from a local chain or independent pizzeria instead of a big chain—revealing the opportunity for small and mid-sized pizza restaurants to double down on marketing efforts for The Big Game and National Pizza Day.

2024 196

2024 Loyalty Program Food Order 2030 196

Modern Restaurant Management

JANUARY 25, 2023

Many restaurateurs dream of growing into multiple locations, but it takes a lot of capital investment to get there. At my restaurant development and investment firm Full Course, we work with emerging brands to develop leadership, optimize business practices and ultimately provide financial investment for expansion.

Point of Sale 207

Point of Sale Coaching Social Media Leadership 207

Embrace the Suck

FEBRUARY 12, 2020

It’s the solutions to how you deal with those problems that are the great divide between those that struggle, from those that thrive to the rare few that drive their market. Your goal should always be to dominate your market. I know the labor pool is shrinking and it’s hard to find people out there.

Coaching 330

Coaching Email Marketing Communication Workshop 330

Modern Restaurant Management

SEPTEMBER 13, 2023

Fueled by this backdrop, Toast's Market Insights team sought to better understand restaurant employees' perspectives—from bright spots to challenges faced—by conducting a survey in February and March 2023 of more than 1,000 US restaurant workers. First up—compensate workers competitively based on the local market.

Management 190

Management Management Coaching Front of House 190

Buzztime Business

MARCH 19, 2024

Holiday Happenings Marketing your restaurant with spring holidays like Easter and Passover in mind can help attract private parties galore. Use these angles for marketing, themed menu ideas, and private event offerings. Many companies celebrate this with a team-building event, happy hour or other celebration.

Events 78

Events Dietary Restrictions Sports Seasonal Menu 78

Black Box Intelligence

JULY 20, 2022

Content marketing is one of the most powerful methods available to restaurants for building their brand. For each quarter, we take the stress out of planning your social media content with our free AreTheyHappy Foodie Days Calendar! The 3 content marketing rules to follow. So, how do I approach content marketing?

Social Media 71

Social Media Marketing Download Online Ordering 71

Modern Restaurant Management

FEBRUARY 22, 2024

“The harsh reality is that climate change will create serious challenges for many of these beloved establishments, and it is critical we come together and take action now.” The foundation also released a fact sheet that highlights the economic importance of the industry and lays out policy parameters for federal action.

Food Supply 110

Food Supply Leadership Social Media Education 110

Modern Restaurant Management

AUGUST 3, 2022

Coming out of some trying times, we’ve been able to open two new locations in the past year, taking us to seven total as we celebrate 10 years in business. My leadership and communication style has evolved over the years as I’ve learned how to adapt to changes and obstacles that are often out of my control.

Communication 203

Communication Leadership Food Supply Back of House 203

RGU

NOVEMBER 29, 2019

​ Elijah Masek-Kelly The right content marketing strategies can bring in exponential results for your business. If you’re ready to build relationships, increase your authority, and educate customers with awesome content, incorporate a little marketing into your business model. For example, take a look at white papers.

White Paper 52

White Paper Marketing Email Marketing Leadership 52

Embrace the Suck

JUNE 8, 2019

Day in and day out you are dedicated to the grind. You breathe in stress and breathe out hospitality. You don’t ever get to capture it, and it just seems to be always slightly out of reach. Step One: Up Your Leadership Impact. Time to pull up your big boy (or girl) leadership pants and get down to business.

Leadership 216

Leadership Hiring Bar Restaurant Law 216

Modern Restaurant Management

AUGUST 3, 2022

Coming out of some trying times, we’ve been able to open two new locations in the past year, taking us to seven total as we celebrate 10 years in business. My leadership and communication style has evolved over the years as I’ve learned how to adapt to changes and obstacles that are often out of my control.

Communication 167

Communication Leadership Food Supply Back of House 167

Modern Restaurant Management

MARCH 12, 2020

Refranchising enables a franchisee to take over an existing business without the startup timeline and headaches, while also giving the franchisor the bandwidth to shift their focus to managing the overall brand. This can be invaluable to building brand awareness and deploying local store marketing.

Franchise 148

Franchise Franchising Cash Management Leadership 148

Modern Restaurant Management

DECEMBER 29, 2021

Earned media takes time, but it will provide a much greater return on investments than advertorials and paid media. However, you need to provide thought leadership quotes and articles to get into mainstream media. Further, the relevant news stories appear at the top of the search engines, helping you stand out from your competitors.

Communication 221

Communication Leadership Article 2022 221

7 Shifts

NOVEMBER 29, 2022

There are 101 ways to dole out restaurant tips - from percentages to points to whether kitchen staff gets a share. I was against it philosophically, but when I talked to staff, they were all for it if it allowed them to take a few more dollars home. Of course, if your business is in its infancy, it might take some time to grasp that.

BOH 195

BOH Restaurant Law Back of House Front of House 195