Modern Restaurant Management

JANUARY 23, 2025

The restaurant industry is fast-paced and demanding, with constant pressures to deliver excellent service while managing operations smoothly. Doing so can also benefit your decision-making and leadership skills. Employees will also gain skills that will directly improve the business.

Operations 396

Operations Workshop Sustainability Inventory 396

Culinary Cues

DECEMBER 16, 2024

Here is one excerpt from his journal of observations: Service industry work develops the soft skills recruiters talk about on LinkedIn discipline, promptness, the ability to absorb criticism, and most important, how to read people like a book. Every time I look back on a long career, these words seem to resonate.

Employee Relations 410

Employee Relations Presentation Small Business Recruiting 410

Modern Restaurant Management

OCTOBER 11, 2024

Navigating the bustling world of the restaurant industry comes with its own set of challenges, and one critical area that often flies under the radar is worker classification. The factors are: Opportunity for profit or loss depending on managerial skill. Specialized skill and initiative. Nature and degree of control.

Audits 418

Audits Employee Relations Restaurant Law Document 418

Culinary Cues

NOVEMBER 25, 2024

On Thanksgiving, I offer a moment of cleansing – a chance to feel good about who we are, where we are, what we do, who is part of our tribe, and why we should feel fulfilled rather than empty. [] WE COOK TO PAY HOMAGE TO OUR HISTORY: I am grateful for the opportunity to participate in the history and future of the industry that is so important to the (..)

Food Supply 409

Food Supply Uniforms Café Take-out 409

Modern Restaurant Management

JANUARY 24, 2025

Just as Chatham alumna Rachel Carson’s pioneering work in sustainability changed America’s understanding of the environment, our induction advocacy will change the future of the culinary industry.” Why are these courses being added now and what is a broad overview of what they will cover?

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

OCTOBER 10, 2024

Attracting and retaining top talent is a widespread restaurant industry challenge. However, a recent report reveals that 45 percent of employees feel they lack the necessary tools to develop new skills. They want education that fits into their busy lives and equips them with transferable skills that they can apply in their roles.

Education 221

Education Loyalty Program Leadership Customer Service 221

Modern Restaurant Management

MARCH 19, 2024

In the wake of the post pandemic world, the restaurant industry is undergoing a transformative phase, embracing AI technology at an unprecedented pace. AI does have so much to offer the service industry in areas of fry cook tasks to food running robots. Learn a trade or skill, not everyone has the talent to be a successful influencer.

Leadership 493

Leadership Customer Service Customer Experience Technology 493

Modern Restaurant Management

MARCH 3, 2025

Employee Appreciation Day, observed on March 7, offers organizations in the restaurant industry a special chance to honor the incredible dedication, hard work, and unique talents of their team members. Restaurant employees are the heart of the dining experience, and their commitment keeps the industry thriving.

Insurance 412

Insurance Healthcare Small Business Leadership 412

Modern Restaurant Management

MAY 13, 2025

” “Work-life balance is important, but in this industry? Our industry runs on hustle, long shifts, and the unspoken rule that you'll stay late when needed. Balance digital fluency with real-world skills : They’re tech-savvy but need more experience in face-to-face collaboration. How realistic is that?”

Leadership 251

Leadership Hospitality Coaching 2024 251

Modern Restaurant Management

OCTOBER 25, 2024

The restaurant industry has been undergoing some significant changes of late. You need to ensure that your employees have the mindset and the skills to cooperate in making your company a more environmentally friendly and ethical space. Remember that simply training your staff on the skills they need to reduce waste isn’t enough.

Waste 311

Waste Equipment Inventory Customer Service 311

Culinary Cues

APRIL 8, 2020

Am I destined to work in the same career or do I have any real skill sets that can open other doors?” First – we (all of us who have made the restaurant business our life calling) hope that you will bring your skills, passion, and commitment back to the food business and will work diligently to help make us better.

Communication 474

Communication Food Supply Customer Service Small Business 474

Modern Restaurant Management

MARCH 13, 2024

The restaurant industry has always been dynamic and challenging, but the labor shortage has pushed it to a critical juncture. Establishments are grappling with a complex crisis characterized by empty seats in dining areas and behind the scenes, where a shortage of skilled workers is keenly felt.

Loyalty Program 491

Loyalty Program Customer Service Customer Experience Insurance 491

Modern Restaurant Management

MARCH 11, 2025

"The pandemic forced the restaurant industry to evolve – or disappear. " As we mark the fifth anniversary, MRM magazine surveyed restaurant insiders about the pandemic’s lasting impact on their businesses and the industry. ." The pandemic forced the restaurant industry to evolve – or disappear.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

JANUARY 20, 2025

The crime in our industry is that many operators (most operators) do not know how much power they have over their vendors. In this industry, success belongs to those who recognize their power, act boldly, and never settle for less. This isn’t a knock on them. Like you, they’re in this business to turn a profit.

Operations 418

Operations Beverage Point of Sale Pricing 418

Restaurant Business

DECEMBER 6, 2024

Product innovation remains vital for success in the bubble tea marketand the beverage industry more broadly. Recognized as a global leader in the bubble tea sector, Chatime continues to expand and build as an innovative beverage brand with over 1,400 franchise locations worldwide.

Beverage 273

Beverage Innovation 2025 Social Media 273

Modern Restaurant Management

AUGUST 15, 2024

Restaurants are feeling the bite of high labor costs, thanks to increased minimum wages, staff shortages, and high employee turnover that is outpacing other industries. The restaurant industry has the highest employee turnover rates, with an average of 6.1 percent compared to other industries’ rate of 4.9

Loyalty Program 448

Loyalty Program Hiring Point of Sale Recruiting 448

Modern Restaurant Management

FEBRUARY 22, 2023

For many, recruiting is a skill they’re not trained on and just one of a hundred tasks occupying their work day. This “luck versus skill” dynamic in hiring has multiplied staffing shortages in small restaurants and compounded the effects of the shortages.

Hiring 520

Hiring Recruiting Tip Distribution Small Business 520

Culinary Cues

APRIL 7, 2025

This will become as important as compensation. [] EXPECTING NOT JUST FAIR COMPENSATION, BUT REASONABLE BENEFITS INCLUDING HEALTHCARE, RETIREMENT, VACATION, SICK, AND PERSONAL TIME: The best cooks and chefs will require (and rightfully should) the same consideration that any other industry would of long-term employees.

Kitchen Safety 302

Kitchen Safety Food Supply 2030 Healthcare 302

Goliath Consulting

FEBRUARY 19, 2025

Why Restaurants Need Fractional CFO Leadership The restaurant industry faces unique challenges that demand specialized financial expertise: Integration of Business Functions A skilled fractional CFO bridges the gap between marketing, operations, and menu development by providing financial insights that inform strategic decisions.

Cash Management 243

Cash Management Leadership Seasonal Menu Sustainability 243

Modern Restaurant Management

OCTOBER 8, 2024

Restaurant operators have long grappled with the question, "Should I hire for soft or hard skills?" In an industry where technical precision is essential, seamless service depends on more than just executing tasks. Spoiler alert: It’s not hard skills. The individual soft skills they bring to the table.

Hiring 419

Hiring Cash Management Customer Service Leadership 419

Culinary Cues

MAY 18, 2020

Know that the degree or certificate is more than an acknowledgement of the skills and knowledge that you have gained – it represents your level commitment and discipline that will serve you well. The restaurant industry is being hit extraordinarily hard, unlike any other time in recent history.

White Paper 520

White Paper Certification Food Safety Food Supply 520

Modern Restaurant Management

JUNE 20, 2022

Amongst those who left their workplace, one-fourth of those were in the hospitality industry. By investing in your employees' development and career goals, your team members will gain confidence, knowledge, and valuable life skills. Look for additional ways to empower professional development and leadership skills.

Small Business 546

Small Business Social Media Hiring Leadership 546

Modern Restaurant Management

APRIL 14, 2025

James Beard Award-nominated lifestyle writer Hannah Selinger details her decade working in restaurants in CELLAR RAT: My Life in the Restaurant Underbelly , a part scorched-earth account/part loving ode to the restaurant industry. What is it about the restaurant industry that kept you working in it for a decade? I needed work.

Book 221

Book Food Safety Fine Dining Magazine 221

EATER

APRIL 2, 2025

The James Beard Award is considered one of the biggest honors in the restaurant industry. Candidate demonstrates exceptional skills and can be affiliated with any food business and does not need a brick-and mortar presence. Susan Bae, Moon Rabbit, Washington, D.C.

2025 332

2025 Beverage Hospitality Leadership 332

7 Shifts

NOVEMBER 24, 2024

Whether it’s managing reservations, coordinating with servers, or handling situations with grace, a skilled hostess brings a mix of warmth, professionalism, and operational expertise to the table. Hostess interview questions to ask What do you enjoy most about working in the restaurant industry?

Hospitality 195

Hospitality Seating Customer Experience Reservations 195

The Rail

JANUARY 3, 2025

By Indiana Lee, Contributor The restaurant industry is one of the most fast paced in America, with new trends, dishes, and technologies emerging year-round. We suggest focusing on a blend of hard skills, soft skills, and compliance knowledge. Soft Skills Soft skills are just as, if not more, important than technical expertise.

Training 130

Training Operations Kitchen Safety Seasonal Menu 130

Culinary Cues

APRIL 6, 2020

Since fire was first discovered – we have enjoyed and developed the skills to cook, eventually season, and finally plate prepared food to please other people. Cooking is one of the most admired and appreciated skill that allows the cook to express his or her history, traditions, ethnicity, and skill while engaging guests in a story.

Travel 539

Travel Back of House Customer Service Small Business 539

Modern Restaurant Management

NOVEMBER 9, 2021

Frequent turnover of staff has long been an issue in the fast-paced restaurant industry. Automating the onboarding experience is a huge need for restaurants, particularly given the industry’s traditionally high turnover rate and the toll on resources each time managers need to focus their attention on administrative onboarding tasks.

Cash Management 531

Cash Management Employee Relations Recruiting Healthcare 531

Modern Restaurant Management

APRIL 13, 2020

The current crisis has thrown the industry a curveball, and many restaurants aren’t sure how to react. It’s important to know what opportunities and shifts are coming, from customer preferences, design, menus, operations, and how the industry itself is changing. Train Staff for New Skills. Complete Your To-Do List.

Social Media 508

Social Media Take-out Training Customer Service 508

Modern Restaurant Management

JULY 18, 2024

Managers play a pivotal role in either fostering a positive service industry culture or contributing to burnout. Food industry managers should maintain regular check-ins with their FOH and BOH team members, providing constructive feedback and actively listening to employees' concerns.

Management 474

Management Management FOH BOH 474

Modern Restaurant Management

OCTOBER 5, 2021

Every industry felt the impact of the labor crunch during the pandemic and now, as recovery efforts are underway, businesses are struggling to recover employees quickly enough to meet the rise in demand. Many restaurant workers are moving to new industries, citing benefits and wages as a key factor in their decisions.

Technology 558

Technology Tip Distribution Front of House Back of House 558

Modern Restaurant Management

SEPTEMBER 15, 2020

A prerequisite for working in the restaurant industry is often to be “quick on your feet.” ” The COVID-19 pandemic—more than any contentious customer or kitchen catastrophe—is putting that skill to test. Restaurateurs and industry workers have always been agile.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

7 Shifts

NOVEMBER 14, 2024

Step 1: Evaluate your restaurant's needs Before you can create an effective restaurant training program, you need to know the skills and knowledge your restaurant staff needs to succeed in their roles and responsibilities. In fact, 80% of learning and development leaders say management and leadership skills are their top training priorities.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Culinary Cues

AUGUST 7, 2021

Identifying problems has never been a challenge in the restaurant industry – there are many. If we see the challenge as something that has an answer if we take the time to really push our problem-solving skills, then a solution will eventually present itself. – Pay scales are significantly lower than other industries.

Social Media 474

Social Media Cash Management Blog Equipment 474

Modern Restaurant Management

MARCH 1, 2022

The landscape of the restaurant industry has changed forever due to Covid and the operational complexities that the pandemic introduced. The Great Resignation is real and it’s hitting the restaurant industry hard. Hourly restaurant workers have left the industry at alarming rates, but they have not necessarily left the workforce.

Front of House 576

Front of House Loyalty Program Back of House Training 576

Modern Restaurant Management

DECEMBER 22, 2020

But if your restaurant or industry related business has been able to stay open or expects to resume operations once we are on the other side of the pandemic, now may be the time to apply for a grant. That is because completing grant applications to set you apart from the competition requires skill and know-how.

Employee Relations 547

Employee Relations Small Business Leadership Food Supply 547

Modern Restaurant Management

SEPTEMBER 12, 2022

Just as guests come with unique preferences, they can also come with differing levels of skill and comfortability with technology. Enabling guests and staff of all skill levels to have a positive first interaction with an interface should be the goal of a modern and advanced restaurant POS. Scale smoothly when new technology emerges.

Technology 531

Technology Point of Sale POS Mobile Ordering 531