Social Hospitality

JANUARY 5, 2022

The pandemic has drastically affected the restaurant industry. For most restaurants, the focus remains on delivery and pickup to serve customers. The pandemic’s toll on restaurants was more limited than otherwise because of delivery services. Mobile chatbots equip restaurants and food delivery apps to do many things.

Mobile Ordering 459

Mobile Ordering Customer Service Food Safety Customer Experience 459

Modern Restaurant Management

MARCH 18, 2024

Experiential dining, plant-based menus and sustainability were hot topics in the Les Dames d’Escoffier International (LDEI) 2023 Trends Report. The visionary panel that explored dining away from home included members with specific expertise and interest in restaurant dining and the hospitality industry.

2024 189

2024 Fast Casual Food Truck Allergens 189

Culinary Cues

DECEMBER 5, 2023

Maybe you picked up quickly on the restaurant menu and what was demanded of your station on the line, or as a second semester student you are feeling underchallenged and certain that you can handle anything. It shows you how the kitchen works and helps to qualify who the players are and what their roles might be. You want more!

Kitchen Safety 366

Kitchen Safety Food Safety Back of House Front of House 366

7 Shifts

SEPTEMBER 1, 2022

At some point when you were dining in a restaurant, you may have heard the BOH staff shout “86” and the name of a menu item to the waiters. Or, if you've worked in a restaurant as a chef, line cook, or as part of the FOH (front-of-house), you may have used this hospitality term yourself. How to stop 86ing menu items.

Definition 360

Definition BOH FOH Front of House 360

Modern Restaurant Management

APRIL 10, 2024

Restaurant operators have faced stiff headwinds since 2020, with a near-constant swirl of inflation, supply chain and labor challenges. But if last year was any indicator, restaurant operators are on the road to relief in 2024. In 2024, we expect these trends to shape the restaurant sector. Full-service menu prices climbed 4.5

2024 196

2024 2023 Loyalty Program Point of Sale 196

Culinary Cues

DECEMBER 28, 2021

You know exactly what to do, how to keep the rhythm, when to pull back or push forward, and how to keep the cooks, your cooks, calm and focused. You walked through the kitchen greeting each person at his or her station finally coming to rest at a stainless table that will be your workspace. This is magical.

Kitchen Safety 423

Kitchen Safety Front of House Fine Dining Seasonal Menu 423

Culinary Cues

APRIL 23, 2022

The margins are very tight, in fact they are so tight that most business savvy people would wonder why anyone would ever want to own a restaurant. The buck seems to always stop with the chef; it’s the chef’s kitchen, the chef’s food cost, and the chef’s menu that drives marginal profit at best. Cost control begins at the back door.

Food 381

Food Seasonal Menu Waste Point of Sale 381

Culinary Cues

SEPTEMBER 1, 2023

So, I began to think about patterns and habits of this type and how my exercise goal might serve as a model for restaurants seeking to find a formula for success. How powerful is a complete dining experience and what exactly is it? How much time and effort are placed on this?

Fine Dining 315

Fine Dining Dine-in Front of House Design 315

Culinary Cues

MARCH 26, 2022

Are you thinking about owning a restaurant? You are not alone if the thought of putting your name on a restaurant awning has crossed your mind. One of the most tempting forays into entrepreneurship is the restaurant business. How hard can it be – right? Spoiler alert – nothing could be further from the truth.

Cash Management 366

Cash Management Social Media Restaurant Law Communication 366

7 Shifts

APRIL 21, 2023

What comes to mind when you think of success in the restaurant industry? Not every restaurant worker wants to be a celebrity chef. You can grow your career in restaurants and make it your profession. You can grow your career in restaurants and make it your profession. Here's how they got to where they are today.

Leadership 195

Leadership Training Front of House Customer Experience 195

Culinary Cues

MAY 13, 2023

Is it culinary school, working in well-known restaurants, finding an established chef to mentor them, or is it something else entirely? It is the decision of where to work, who to work for, and how you will invest in the opportunities that come your way that is most critical at this juncture.

Hotels 426

Hotels Point of Sale Cash Management Training 426

Culinary Cues

FEBRUARY 29, 2020

You know that every chef has wrestled with this – should the menu reflect a personal philosophy to move the bar or stick with time-tested standards? The problem is that this is less than 3 percent of the population of restaurant consumers. That is in our DNA, we can’t really help ourselves.

Fine Dining 426

Fine Dining Café Menu Customer Experience 426

Culinary Cues

MAY 16, 2021

The challenges of working in restaurants are there and will, eventually, change – but during the process of change, let’s not forget what brought us to tie on an apron and sweat the details. Let’s focus on the passion associated with creating and what the results can be when we tap into that passion.

Dine-in 445

Dine-in Take-out Customer Experience Café 445

7 Shifts

AUGUST 12, 2021

In today's highly competitive environment, restaurant marketing requires precise, dependable, and complete consumer data. For example, how do new consumers find your restaurant on the internet? How can you keep consumers coming back for more? Recommended Reading: [Guide] How to Add a Restaurant to Google Maps.

Marketing 397

Marketing Loyalty Program Email Marketing Social Media 397

7 Shifts

OCTOBER 31, 2022

You can't start a restaurant without a plan. A restaurant business plan is one of the most (if not the most) essential elements in getting a new restaurant off the ground. You'll have a document to reference during the planning or opening of your restaurant. What is a Restaurant Business Plan? Table of Contents.

Point of Sale 397

Point of Sale Back of House Document Download 397

Culinary Cues

AUGUST 9, 2021

The goal of every restaurant and every chef is to create memorable experiences for the guest. Somewhere in our internal job description is a desire, and even a need to build an environment of WOW! Wow visuals on the plate and in the dining room, wow views from every seat, wow service, and of course – wow flavors on the plate.

Front of House 473

Front of House Customer Experience Workshop Dine-in 473

Culinary Cues

JANUARY 8, 2021

We all knew that the restaurant industry was in need of a structural overhaul, we (those of us affiliated with the business) were well aware of the cogs in the chain, and the years of rust that had accumulated on systems and organization, but it took the pandemic of 2020/21 to shout out: THE TIME IS NOW! Such is the case in 2021.

2021 462

2021 Social Media Kitchen Safety Restaurant Law 462

Culinary Cues

NOVEMBER 17, 2020

TEN THINGS YOU DIDN”T KNOW ABOUT A RESTAURANT. There is a long history of how kitchens and restaurants are structured. Although executed at different levels – this structure is something that all those whom work in restaurants can depend and lean on. An organizational structure that attempts to keep things under control.

Seasonal Menu 517

Seasonal Menu Back of House Customer Service Front of House 517

Modern Restaurant Management

NOVEMBER 15, 2023

The restaurant industry is changing quickly, and technology plays a big role. This means that restaurants and franchises must focus on efficiency and lean operations. One way to do this is to open a virtual restaurant. A virtual restaurant is a restaurant that doesn't have a physical location.

Marketing 197

Marketing SEO Social Media Mobile Ordering 197

Culinary Cues

MARCH 22, 2023

No longer involved in the company she sold, Chef Silverton, is owner and operator of Mozza Restaurant where exceptional Northern Italian dishes are highlighted on the menu. We seek it without really knowing how to define it. Do we move from that perfect grilled cheese sandwich to another menu item?

Coaching 368

Coaching Fine Dining Café Training 368

7 Shifts

JANUARY 31, 2024

Managing a restaurant is a delicate routine—if we can even call it a routine. Managers are responsible for nearly every aspect of the restaurant and have to cover a variety of duties. In addition to their main duties, restaurant managers also have to contend with all the unwritten or hidden responsibilities that fall on them.

Management 195

Management Management Kitchen Safety Front of House 195

Modern Restaurant Management

MARCH 10, 2023

A restaurant’s design is a guest’s first impression, setting the stage for the experience to come. Throughout the design process, Girelli worked alongside Neroni, listening to his concerns to ensure a restaurant that operates to his and the Alma’s standards. How do you approach a project and what’s the process?

Design 194

Design Customer Experience Magazine Seating 194

7 Shifts

OCTOBER 23, 2020

Did you know that three in four customers will visit a restaurant's website before dining at that restaurant? In an era when enabling online ordering is essential to running a restaurant, having an online presence for your restaurant is critical. You don't even need to know how to code to use them!

Website Management 370

Website Management Online Ordering SEO Hiring 370

Modern Restaurant Management

FEBRUARY 1, 2024

The restaurant sector is at an equilibrium in an era when convenience is key and customer preferences are continuously changing. Food delivery services have not only changed the way people eat, but they have also provided restaurant operators with both obstacles and possibilities.

Delivery 100

Delivery Food Food Supply Customer Service 100

Culinary Cues

JULY 27, 2022

This is what makes us unique as cooks, this is what builds our signature that appears on a menu. Like that fine wine, we add time and the temperature of intensity to polish our style, that signature that not only defines the menu, but the entire experience of which we are an important part. So, where do those flavors come from?

Influencer 346

Influencer Fine Dining Travel Book 346

Modern Restaurant Management

SEPTEMBER 18, 2023

The restaurant industry is undergoing a technology renaissance. Everywhere you care to look, AI and automation can be found taking on critical roles and supporting restaurants, bars, cafes, and coffee shops still battling against labor shortages and rising inflation. Yes, restaurant AI is new and evolving. If not, why not?

Technology 215

Technology Demo Take-out Food Order 215

Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success. Consumers crave convenience. You can also consider creating your own mobile app.

Customer Experience 197

Customer Experience Delivery Loyalty Program Mobile Ordering 197

Modern Restaurant Management

NOVEMBER 7, 2023

Restaurant brands around the world are finding that their audience is craving something more than pretty pictures of delectable dishes, but rather a need for community and discussion. The landscape of digital marketing is constantly evolving, presenting both challenges and opportunities for restaurant operators. The future is digital.

Marketing 203

Marketing Social Media SEO Front of House 203

Modern Restaurant Management

JANUARY 22, 2024

Understanding your diner’s requirements, preferences, and desires is the foundation for success in the modern restaurant industry. This industry seeks to develop a value proposition that speaks to its consumers and convinces them to dine in their restaurants. But precisely, how can you determine what customers want?

Loyalty Program 181

Loyalty Program Dietary Restrictions Mobile Ordering Social Media 181

Modern Restaurant Management

SEPTEMBER 6, 2023

This can be done by leveraging data to make your restaurant their top choice – and enticing them back for more. A Deloitte survey of 3,000-plus customers found 47 percent of restaurant loyalty club members used their perks multiple times per month, with more than one-third doing so several times each week.

Loyalty Program 196

Loyalty Program Customer Experience Customer Service Technology 196

Modern Restaurant Management

FEBRUARY 17, 2023

Restaurant operators have scrambled to launch loyalty programs and subscription services in recent years – capitalizing on new technology to keep that “old” customer, often 16x more valuable than a new one. And how can you attract them to your restaurant? And how can you attract them to your restaurant?

Loyalty Program 188

Loyalty Program Mobile Ordering Customer Service 2022 188

Culinary Cues

SEPTEMBER 27, 2023

The question is how will we approach this truth? The question is how will we approach this truth? How we approach this determines our assessment of what we have chosen to do for a career. How we approach this determines our assessment of what we have chosen to do for a career. So, let’s take inventory.

Employee Relations 385

Employee Relations Fine Dining Training Communication 385

Modern Restaurant Management

SEPTEMBER 28, 2023

The fusion of technology and food service is transforming the way restaurants operate, enhancing customer experiences, and shaping the future of the industry. From the way we place orders to how they’re prepared, every facet of the food service sector is being touched by technology. billion and is expected to grow to $223.7

Technology 196

Technology Online Ordering Mobile Ordering Customer Service 196

Modern Restaurant Management

APRIL 19, 2022

When my dad and I first decided to open a restaurant in the 1980s, we wanted to do it all. As a restaurant owner, you may worry about a loss of revenue. You may even have an emotional attachment to some of the menu items you are choosing to part with. Finding a niche can truly help you develop the excellence you are looking for.

Specials 197

Specials Coaching Customer Experience Customer Service 197

Modern Restaurant Management

MARCH 6, 2024

To answer that and more, Modern Restaurant Management (MRM) magazine reached out to an expert–Daniel Hawes, Vice President of Product Design at Givex, whose work marries the worlds of technology, design, and academic research. What other AI functionality do you feel will be utilized more in restaurants this year?

Customer Experience 189

Customer Experience Entertainment Transportation Customer Service 189

Modern Restaurant Management

JANUARY 4, 2022

From the moment they set foot inside your restaurant to the first time they log onto your website, your customers are sharing vital pieces of information that can fundamentally change how your brand operates. To understand what customer intelligence is, we have to define what it means for restaurants.

Point of Sale 215

Point of Sale Customer Service Email Marketing Website Management 215

Modern Restaurant Management

SEPTEMBER 20, 2021

Even before the recent COVID surges, new vaccine mandates and other restrictions, the analysts at Revenue Management Solutions advised their restaurant clients that online ordering was here to stay. So how can restaurant operators increase the profitability of online menus? In fact, in a May 2021 survey of 800 U.S.

Menu 197

Menu Mobile Ordering Online Ordering Website Management 197