Modern Restaurant Management

DECEMBER 22, 2020

It’s important for us to constantly support our communities in the same way that they support us – from food donation for local hospitals, schools, and first responders, to sharing our fans content online with UGC initiatives.

Hospitality 493

Hospitality Customer Experience Food Safety Online Ordering 493

Modern Restaurant Management

JANUARY 24, 2025

As the design and hospitality industries embraces sustainability and decarbonization, the demand for skilled professionals who understand these principles has never been greater. The most expensive thing in any foodservice establishment is an empty seat and nothing contributes more to that than inconsistency. trillion globally and $1.1

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

APRIL 29, 2025

And with features like waitlist auto removal, hosts no longer have to manually track down unresponsive parties, freeing them up to focus on hospitality.” Diners who join a Yelp Waitlist can now see real-time waitlist progress from their iPhone lock screens, including their place in line, estimated seating time, and table status.

Operations 221

Operations Front of House Seating Reservations 221

Modern Restaurant Management

FEBRUARY 7, 2025

In 2025, the meaning of "value" to the dining consumer will extend beyond price to include a mix of experience, hospitality and affordability. The majority of operators say increasing traffic on-site and getting diners back in their seats will be more important to their restaurant's success in 2025.

Definition 283

Definition Loyalty Program 2025 Fine Dining 283

Modern Restaurant Management

FEBRUARY 17, 2025

"These tariffs could deeply affect the food service and hospitality industries on both sides of the border," Alex Thalassinos, President of Silverware POS, one of the first tech providers dedicated to Canada’s hospitality industry, told Modern Restaurant Management (MRM) magazine. AI is also boosting staff productivity.

Loyalty Program 221

Loyalty Program Mobile Ordering Customer Experience Customer Service 221

Modern Restaurant Management

DECEMBER 31, 2024

While swicy took the front seat this year, Rubix’s proprietary research found that 5 percent more Gen Z respondents reported having frequent sweet and salty cravings over sweet and spicy. current inspirations while enveloping the guest in a high level of tailored hospitality. Move over “swicy.”

Beverage 450

Beverage 2025 Fine Dining Guest Recovery 450

Modern Restaurant Management

MARCH 31, 2021

Successful restaurants will create a customer experience that features abundance and the elevated hospitality that will make the experience memorable. If possible, restaurants should consider expanding into casual and comfortable outdoor seating arrangements that can feature a more pre-pandemic feel. Elevating Hospitality.

Customer Service 474

Customer Service Customer Experience Online Ordering Hospitality 474

Modern Restaurant Management

DECEMBER 3, 2024

The demand for earlier reservations provides restaurants the opportunity to get creative when it comes to driving traffic for second and third seating’s with memorable experiences, dynamic pricing, or late-night specials. Nearly half (49 percent) of respondents will be seeking a reservation during the 4 to 6 p.m. early bird timeslot.

Reservations 221

Reservations Book Customer Experience Dine-in 221

Future Food

NOVEMBER 27, 2024

Suddenly we find that 2024 is almost behind us now but Future Food would like to share with you the trends and insight that we see across the food and hospitality sector. What is happening with consumer spending patterns in the hospitality sector? So where are consumers spending on food and hospitality? Source mccrindle.com.au

Hospitality 78

Hospitality 2025 Food Back of House 78

Modern Restaurant Management

APRIL 24, 2025

The Untapped Power of Music In an era of fierce competition in the restaurant and hospitality sectors, curating an unparalleled guest experience isn’t just beneficial, it’s essential for turning reserved seats into lasting memories. Older generations (55+) prefer outdoor seating driving 27% of reservations.

License 252

License Fine Dining Customer Experience Dine-in 252

Modern Restaurant Management

MARCH 19, 2020

I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience. “We know from other countries that this crisis will end.

Seating 431

Seating Loyalty Program Small Business Email Marketing 431

Culinary Cues

JANUARY 3, 2023

Customers would like up, sometimes around the block, hoping for a seat in her rather small restaurant where she featured, what we called – blue plate specials. This love is what we call “hospitality”. Hospitality is not something you do; it is who you are. Then focus on hospitality.

Hospitality 466

Hospitality Customer Experience Customer Service Small Business 466

Modern Restaurant Management

JANUARY 30, 2024

They typically lack hospitality experience and starve long play investments that may temporarily compress margins like training, retention, community building and quality. Private equity investors particularly pressure leadership for rapid revamps and location expansions that often degrade original hospitality vision and culture over time.

Leadership 508

Leadership Small Business Hospitality Customer Experience 508

Modern Restaurant Management

AUGUST 19, 2020

Plamondon Companies is celebrating 40 years of business in the hospitality industry. They expanded their business into the lodging side of hospitality, opening their first hotel, a Fairfield Inn by Marriott, in Frederick in 1996. “Our associates are the ones that make us a successful hospitality company.”

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

DECEMBER 17, 2020

2020 has been a challenging year for restaurants and hospitality professionals to say the least. Looking ahead to 2021, there are three trends we see defining the restaurant and hospitality industry. 1: COVID pivots are here to stay for a while longer until widespread vaccination and herd immunity.

Back of House 539

Back of House Outdoor Healthcare 2021 539

Modern Restaurant Management

JULY 20, 2021

As COVID-19 restrictions are lifted and the hospitality industry begins to reemerge, now is the time for restaurants to look at how to turn their pain points into strengths through technology. The pandemic has devastated the restaurant industry, with profitability and staffing levels down for the vast majority of restaurant operators.

Dietary Restrictions 493

Dietary Restrictions Customer Experience Dine-in Online Ordering 493

Modern Restaurant Management

JULY 5, 2022

COVID shut down the hospitality industry from March of 2020 to mid-2021. I don’t have one client who has all the servers necessary to run their operations, which results in a lot of complaints about long waiting times once the guest is seated. Very often service slows down when we seat parties of eight or more.

Seating 468

Seating Training Customer Service Point of Sale 468

Modern Restaurant Management

MARCH 13, 2020

" Bo Peabody, Co-Founder and Executive Chairman of restaurant reservation and rewards app Seated , Board member of Boqueria Restaurants, and Co-Owner of Mezze Restaurant Group , suggests: Beyond spacing out tables, take advantage of outdoor space if you have it available. . "Social

Front of House 499

Front of House Back of House Restaurant Law Food Safety 499

Modern Restaurant Management

FEBRUARY 1, 2022

This is validated by a large number of consumers preferring the use of technology where it doesn't diminish hospitality. restaurant operators think the availability of seating on a sidewalk, parking lot, or street will become more common within their segment this year. Roughly half of U.S.

2022 518

2022 2030 Food Supply Recruiting 518

Modern Restaurant Management

JUNE 29, 2020

Rick Camac, Dean of Restaurant & Hospitality Management at the Institute of Culinary Education. Working closely with top restaurant and hospitality chains, we have seen best practices continuing to evolve and expand in response to the pandemic. Here's some of their advice. Chu, President & CEO, Tronex International, Inc.,

FOH 539

FOH Kitchen Safety BOH Food Safety 539

Modern Restaurant Management

MAY 7, 2020

COVID-19 has left no industry untouched, but none more devastated than the hospitality industry. After placing themselves on a virtual waitlist at their apartment, they drive over knowing the host will seat them upon arrival. and abroad. We will also see a rise in use of virtual waitlist and reservation platforms across restaurants.

Food Safety 480

Food Safety Mobile Ordering Front of House Seating 480

Modern Restaurant Management

JUNE 16, 2022

When pandemic-era interaction took a back seat to technology like QR menus, some businesses changed their operating models to embrace technology and give customers options for how they want to dine. Hospitality Reimagined. In reality, hospitality is how a restaurant makes its customers feel.

Online Ordering 472

Online Ordering Management Point of Sale Management 472

Modern Restaurant Management

SEPTEMBER 21, 2020

In a typical month, we used to help restaurants seat over four million diners. They knew Yelp could do more than just help them seat diners. People are still going to crave new experiences, social interactions and the feeling of community the hospitality industry has always helped to provide. I knew restaurants were in trouble.

Front of House 488

Front of House 2009 Reservations Website Management 488

Goliath Consulting

APRIL 5, 2025

Efficient Seating and Ordering Process Minimize wait times and ensure smooth transitions from arrival to seating. The ambiance should be inviting, with appropriate lighting, music, cleanliness, and decor that aligns with your restaurants theme. Provide digital menus or physical copies that are clear and well-designed.

Customer Experience 195

Customer Experience Email Marketing Customer Service Mobile Ordering 195

Modern Restaurant Management

MARCH 10, 2023

Hospitality designer Beatrice Girelli, co-founder and design director of Indidesign, recently conceptualized The Desmond, headed by Executive Chef Jason Neroni, at the all-new Kimpton Alma in San Diego. The partnership resulted in a 116-seat signature restaurant directly inspired by the chef’s menu.

Design 487

Design Customer Experience Magazine Seating 487

Modern Restaurant Management

FEBRUARY 5, 2021

Restaurant Group, which owns and operates 24 restaurants throughout California, Idaho, Nevada, Texas, and Washington, said it would be the first in the nation to introduce a completely contactless dining experience, while maintaining a guest-forward approach to hospitality.

Mobile Ordering 477

Mobile Ordering Online Ordering Airlines Customer Service 477

7 Shifts

JULY 16, 2021

Do they have indoor seating or are they takeout-only? Seating capacity. Coffee shop with seating: $80,000 to $300,000. Coffee shop with both seating and a drive-thru: $80,000 to $300,000. It can be difficult to get an investor in the hospitality business, as it's an industry with a relatively low rate of returns.

License 459

License Hiring Equipment Small Business 459

Modern Restaurant Management

JULY 22, 2021

Not just quite but we can already see some effects of COVID-19 in the hospitality industry, especially restaurants. Not to mention that after practicing social distancing for over a year, not everyone will be thrilled to go back to tight seating arrangements indoors. Is it over yet? One would say: nothing will ever be the same.

Allergens 520

Allergens Online Ordering Fast Casual Food Safety 520

Modern Restaurant Management

JULY 1, 2020

Yelp’s diners seated data shows significantly more people are dining-in at restaurants. During the peak of the pandemic, the number of diners seated across Yelp Reservations and Waitlist dropped essentially to zero. Key findings for the restaurant industry include: Restaurant Closures Data. Ecolab chairman and CEO.

2020 450

2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

APRIL 22, 2022

In the hospitality industry, QR codes are currently all the rage as they are practically e-commerce payments. Voice ordering – over smart speakers and voice assistants through mobile phones – may not be adopted immediately by the hospitality industry, but restaurants are ideally placed to capitalize on this.

Technology 492

Technology Mobile Ordering Customer Service Food Order 492

Modern Restaurant Management

JANUARY 6, 2022

Among all the trends forecasted for hospitality establishments in 2022, restaurant gift cards are one of the most powerful tools in your tool belt. For example, spaced-out seating, directional floor signage to control flow, table dividers, and digital menus. Convenience, digital accessibility, and safety reign supreme.

2022 493

2022 Online Ordering Loyalty Program Customer Experience 493

Modern Restaurant Management

APRIL 15, 2020

The change in operations enabled us to do more charitable outreach by providing boxed lunches to hospitals, food banks, and homeless shelters for those on the frontlines and those in need. Our teams really rose to the occasion, banding together to support our local communities.

Food Safety 515

Food Safety Social Media Consumer Goods Loyalty Program 515

Modern Restaurant Management

APRIL 22, 2020

We are working with top end wineries whose tasting rooms have closed and importers and distributors who have seen their sales drop due to closures in the hospitality industry. We ask that those "seated" at the table give a $50 dollar minimum donation. They may expand their outdoor seating and/or their counter service.

Retail 411

Retail Seating Customer Service Supplies 411

EATER

OCTOBER 15, 2020

But what was for some an opportunity to celebrate the early arrival of changing leaves and everything plaid was a harbinger of bad times to come for restaurateurs now reliant on outdoor seating and the warm weather that allows it to survive. And he wonders how this will play out as the season changes. “I That’s when the money dries up.”.

Outdoor 363

Outdoor Seating Small Business Customer Service 363

7 Shifts

FEBRUARY 15, 2022

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

JULY 16, 2020

Instead, concentrate on delivering hospitality, even if it is via a smartphone instead of a plate of spaghetti Bolognese. By keeping customers interested even when they’re not seated at your table, you help forge a relationship that could last for years — and many, many dollars — to come.

Social Media 505

Social Media Coupons Download Entertainment 505