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How to handle restaurant complaints and turn them into hospitality wins

Open for Business

Restaurant complaints are unavoidable in the hospitality industry. Read on for more about how to handle common complaints people make about restaurants both in the dining room and online, with examples of how your team can turn complaints into great hospitality. Restaurant mishaps can commonly be seen in the kitchen.

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A Guide to the Role of a Restaurant Manager: Duties, Daily Routine, and Essential Skills

7 Shifts

Inventory management Managers need to ensure the kitchen is stocked with the right amount of food so that nothing is wasted and as few items need to be 86'ed as possible. Mentorship You'll be responsible for making your team a positive, productive hospitality machine. This goes far beyond training during the first week.

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Hospitality trends restaurants should know in 2023

Open for Business

Hospitality trends are constantly shifting, and there’s only so much a restaurant owner can do to predict what’s coming next. First of all, making the most of technology can boost your bottom line by helping you do more with less without compromising hospitality. Digital kitchen display systems could make paper tickets obsolete.

2023 78
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COVID-19 Best Practices for Restaurants: Navigating Coronavirus for Staff & Managers

7 Shifts

With new social distancing and self-isolation strategies, it’s clear that COVID-19 will have, and is having, an extreme impact on the restaurant and hospitality industry. Supply servers, hosts, and kitchen staff with gloves. Show cleanliness, like kitchen and servers wearing gloves, sanitizing the restaurant, etc.

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A CHEF’S REFLECTIONS

Culinary Cues

It is difficult to argue with safety precautions designed to keep people well and thwart the spread of the virus. It has always been about hospitality and will always be so. Hospitality is central to the restaurant business, yet it’s a hard idea to define precisely.

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The 10 Best Bits of Advice We Heard on Season 1 of the Restaurant Growth Podcast

7 Shifts

We started the Restaurant Growth Podcast in 2021 to provide a platform for the best and brightest minds in the restaurant and hospitality industry. Shawn is the host of not one but two podcasts— Digital Hospitality and Restaurant Influencers —and he stopped by ours to talk about creating a media brand out of your restaurant.

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The State of New York Restaurants in 2020

7 Shifts

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). A restaurant is not just the restaurant owner, a restaurant is the kitchen staff, waitstaff, the whole industry around restaurants. As the Head of U.S.

2020 285