7 Shifts

AUGUST 18, 2021

Show them you value their loyalty by remembering their name or striking a conversation over a topic you've previously chatted about. Try to be as prompt as possible when it comes to seating, and provide your guests with accurate estimated seating times. But today, the customer experience begins long before guests are seated.

Customer Service 369

Customer Service Customer Experience Online Ordering Loyalty Program 369

Future Food

MAY 5, 2020

Hospitality in Australia Emerging from under the Pandemic Restrictions Staying positive, finding the silver lining & planning for the ‘next normal’. While times have now changed, here is where the ‘silver lining’ for the hospitality industry is most likely to come from. Image via Frameweb.

Hospitality 88

Hospitality Point of Sale Customer Service Customer Experience 88

7 Shifts

FEBRUARY 15, 2024

More accurate financial management and reporting In the hospitality industry, margins can be tight. Modern POS systems can handle contactless payments, support loyalty programs, and even speed up the ordering process (allowing customers to order without interacting with staff). The right software makes these goals attainable.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

FEBRUARY 15, 2024

More accurate financial management and reporting In the hospitality industry, margins can be tight. Modern POS systems can handle contactless payments, support loyalty programs, and even speed up the ordering process (allowing customers to order without interacting with staff). The right software makes these goals attainable.

Inventory 195

Inventory Bar Management Management 195

7 Shifts

OCTOBER 15, 2020

Operations for 7shifts, I have been based in the New York technology and hospitality space for years (including a leadership role at Yelp for nearly a decade). The program ultimately supported 95 restaurants and 1,000 workers in the industry. As the Head of U.S. Call 833-208-4160 or text a violation to 855-904-5036.)

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Lavu

SEPTEMBER 29, 2023

The 2021 COVID-19 pandemic caused many people to leave the hospitality industry, and many have not returned. Some have involved staffing agencies, increased wages, offered signing bonuses, or implemented referral programs to attract new employees in the service industry. This has left restaurants struggling to find and retain staff.

Loyalty Program 166

Loyalty Program Front of House Mobile Ordering Customer Service 166

7 Shifts

OCTOBER 31, 2022

Here is Union Square Hospitality Group 's mission statement: At Union Square Hospitality Group, our mission is to enrich lives through the power of Enlightened Hospitality. We aim to find “51%ers”, individuals who embody our Family Values of Excellence, Hospitality, Entrepreneurial Spirit, and Integrity. Management team.

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

JULY 16, 2021

Do they have indoor seating or are they takeout-only? Seating capacity. Coffee shop with seating: $80,000 to $300,000. Coffee shop with both seating and a drive-thru: $80,000 to $300,000. A common way for coffee shops to get financed is through business loan programs. But, don't limit your research to just that!

License 459

License Hiring Equipment Point of Sale 459

Modern Restaurant Management

JANUARY 11, 2024

Value Your Staff Employee turnover in the hospitality industry is always high as many young people use these positions as starter jobs to help build work experience before moving on to college or other professional positions. percent according to Toast , a leading publication reporting on the hospitality industry.

Management 160

Management Management Back of House Customer Service 160

Modern Restaurant Management

JANUARY 6, 2022

Among all the trends forecasted for hospitality establishments in 2022, restaurant gift cards are one of the most powerful tools in your tool belt. For example, spaced-out seating, directional floor signage to control flow, table dividers, and digital menus. Generate Loyalty by Turning Existing Gift Cards into Rewards Cards.

2022 193

2022 Online Ordering Loyalty Program Customer Experience 193

Modern Restaurant Management

DECEMBER 21, 2022

Instead, as these solutions advance, companies should refer to their technology as “Smart Carts,” or something in the same vein, to give a more accurate representation of what they provide and come off as warm and welcoming tools designed to elevate hospitality. – Tim McLaughlin, Founder & CEO, GoTab. "We

2023 193

2023 Loyalty Program Mobile Ordering Customer Experience 193

The Restaurant Times

DECEMBER 28, 2020

Great food at a reasonable price, with a good ambiance and hospitality, completes an excellent dining experience. Make sure you don’t make your customers wait too long to be seated, or served. Train your staff to be hospitable and welcoming in little ways like greeting the guests when they walk in and seating them.

Loyalty Program 98

Loyalty Program Email Marketing Social Media Customer Service 98

Modern Restaurant Management

MARCH 19, 2020

I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience. “We know from other countries that this crisis will end.

Loyalty Program 140

Loyalty Program Seating Email Marketing Restaurant Law 140

Open for Business

NOVEMBER 21, 2022

Not only does this save money on labor by having fewer hosts on staff , but it allows employees to stay focused on providing exceptional hospitality for guests—not dealing with phone calls during busy shifts. It can sync with a loyalty program. Take advantage of the software’s assignment recommendations to maximize seats.

Technology 147

Technology Front of House Back of House Online Ordering 147

Modern Restaurant Management

DECEMBER 28, 2020

Innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. Also, innovative and inviting outdoor seating is going to be crucial in order for restaurants to survive. They're going out to eat more often than the older generations, especially right now, and they expect more across the board.

2021 229

2021 Mobile Ordering Loyalty Program Kitchen Safety 229

7 Shifts

FEBRUARY 7, 2024

Ritual : Clean, simple online ordering with a loyalty program option and POS integration. SevenRooms : A guest experience and retention platform built for the broader hospitality industry. BentoBox : Mainly a restaurant website provider; offers online ordering built into your site and consistent with your branding.

Technology 312

Technology Mobile Ordering Social Media Online Ordering 312

Mad Mobile

JUNE 7, 2024

However, modern bar POS systems can create customer profiles from the swipe of a credit card or when guests sign up for your establishment’s loyalty program. Consider this… Bar POS systems track a wide variety of data points about each and every customer who swipes a credit card or joins a loyalty program.

POS 45

POS Bar Loyalty Program Point of Sale 45

Modern Restaurant Management

OCTOBER 28, 2021

They run the gamut, from signage at the host stand and the restaurant website, to the restaurant’s social media pages and customer email list or loyalty program. The hostess was sent to the hospital with non-life-threatening injuries. Any restaurant reward or loyalty program should have this messaging included as well.

Communication 192

Communication Social Media Menu Loyalty Program 192

Cheetah

MAY 11, 2021

Food and beverage hospitality certainly felt the impact as shortages in products like Heinz ketchup , bubble tea , and even meat and poultry exposed just how intricate the dependencies are. Set up an Employee Referral Program and pay a bounty for your employees who bring new ones to the team. Stock Up on Inventory.

Back of House 148

Back of House Front of House Food Supply Coaching 148

Open for Business

OCTOBER 26, 2022

Many of the biggest names in hospitality now depend on it to delight guests and keep them coming back. Offer better hospitality through personalization. If there’s a customer loyalty program , those details should have a home in the CRM as well. Offer better hospitality through personalization. Get better feedback.

Email Marketing 78

Email Marketing Customer Service Online Ordering Customer Experience 78

Touch Bistro

MAY 31, 2021

You’re also in the business of hospitality. And when your restaurant CRM integrates with your other tech, like your restaurant POS system , you gain access to powerful information that can help inform business decisions, personalize service, improve your loyalty program, and keep customers coming back for more.

Loyalty Program 52

Loyalty Program Dietary Restrictions Customer Experience Customer Service 52

Modern Restaurant Management

JUNE 3, 2021

A whopping 88 percent will dine inside fast casual and fast food restaurants, but there are high expectations for safety protocols including sanitized tables (70 percent), staff wearing masks (69 percent) and/or gloves (51 percent), and limited seating (52 percent). Lines Blur Between Fast Food and Fast Casual. Drive-thrus wanted.

2021 186

2021 Fast Casual Mobile Ordering Guest Recovery 186

7 Shifts

MARCH 10, 2022

OpenTable seats more than one billion diners per year and serves as a reservation provider for more than 60,000 restaurants and venues. Point-of-sale, inventory, loyalty, online ordering, and marketing software rolled into one app - just to name a few. You can quickly export reports and view overtime hours with a matter of clicks.

Management 195

Management Management Operations Point of Sale 195

QSR Automations

DECEMBER 22, 2023

It’s no secret that the last few years have been chock-full of hurdles for restaurants and hospitality. Restaurants are already offering 3D virtual tours with a choice of seating. Unfortunately, loyalty programs can only go so far , and they traditionally depend on rewarding customers for returning to your restaurant.

2024 52

2024 Loyalty Program Online Ordering Customer Service 52

Lavu

APRIL 8, 2020

From a simple ordering and point-of-sale processing, modules and software can add hospitality efficiencies, mobile/online ordering, loyalty programs, and inventory management. Automatic table management and tracking can assist in order timing, proper seating timing, and kitchen workloads. Loyalty Apps.

POS 78

POS Loyalty Program Mobile Ordering Point of Sale 78

The Restaurant Times

DECEMBER 3, 2020

Shakir Haq, CEO of Empire Group of Restaurants, holds a demonstrated history of working in the hospitality industry. Haq mentions that a significant change in the dining preferences and increasing levels of delivery and takeaway orders lead them to reduce 50% of the seating capacity. Delivering better value to customers.

Hotels 98

Hotels Loyalty Program Food Safety Point of Sale 98

Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. This sentiment was most prevalent with millennials, with 43 percent reporting an increase in loyalty. How Is Casual Dining Doing?

2020 192

2020 Loyalty Program Mobile Ordering Fast Casual 192

Mad Mobile

FEBRUARY 16, 2024

This shift from pen and paper to digital interaction not only streamlines the dining experience but also opens up a treasure trove of marketing opportunities, from promoting email signups to loyalty programs to seamlessly gathering online QR code payments. That is significant loyalty. We’ll get into that shortly.

Ordering 40

Ordering Loyalty Program Social Media Mobile Ordering 40

EATER

JUNE 26, 2020

And yet more business didn’t translate to more staff: The 200-seat restaurant still employed fewer than half the workers it had before the pandemic. I found a lot of loyalty in the team we were able to build here,” she says. Good and Hull applied for a Paycheck Protection Program loan to cover payroll when business picked up.

Front of House 113

Front of House Back of House Guest Recovery Loyalty Program 113

Squirrel Systems

FEBRUARY 24, 2021

2020 brought several changes to the way hospitality businesses around the world were able to run and serve guests. Other safety precautions worth considering are – getting rid of physical menus (60% of consumers support this) and eliminating communal seating (67% consumer support) 3.

2021 52

2021 Operations Loyalty Program Mobile Ordering 52

Modern Restaurant Management

DECEMBER 21, 2020

Keeping our guests and team members safe remains our top priority and is the highest form of hospitality in these times. Keeping our guests and team members safe remains our top priority and is the highest form of hospitality in these times. We’ve also noticed the increased importance of loyalty programs at times like this.

2020 193

2020 Kitchen Safety Food Safety Loyalty Program 193

MadMobile

AUGUST 30, 2022

It’s even worse if you have staff taking calls while at the host stand, with more guests in the restaurant waiting to be seated. The more a host delays the current guests’ seating, causes a disruption in the overall flow of the restaurant, and could have a possible effect on how the kitchen performs. 1 goal for restaurants.

Reservations 40

Reservations Loyalty Program Book Customer Service 40

Modern Restaurant Management

JANUARY 12, 2022

But despite these concerns, 46 percent of people noted they will eat out daily to several times a week in coming months and showed a growing loyalty to their favorite brands. That means consumers often gain time when they use digital-first tools such as mobile payment apps to make purchases, and this often boosts customer loyalty.

2022 210

2022 Mobile Ordering Guest Recovery Point of Sale 210

Restaurant Clicks

JANUARY 17, 2020

Luckily, there are plenty of specials that will get customers in the door and filling seats. . Loyalty Programs. Loyalty Programs. Loyalty programs are a great way to keep customers coming back after an initial visit. Bars can offer loyalty specials for attending a certain amount of happy hours.

Loyalty Program 78

Loyalty Program Email Marketing Online Ordering Coupons 78

Notch

FEBRUARY 14, 2019

That means more bums in seats, more sales and more profit. A study at Cornell University’s Hospitality School was conducted on the effectiveness of restaurant promotions aimed at bringing in guests during off-peak times, but it found that there are too many factors at play to say for sure whether they work. Loyalty programs work.

Specials 75

Specials Loyalty Program Seasonal Menu Point of Sale 75

Modern Restaurant Management

OCTOBER 22, 2020

QDOBA Mexican Eats® introduced new restaurant formats, top photo, that feature buildouts including mobile-order drive-thrus, walk-up windows, mobile-order pick-up lockers, dedicated curbside pick-up areas, ghost kitchens, and concepts with updated outdoor seating. million over the next five years to build and sustain the program.

Franchise 120

Franchise Franchising Loyalty Program Kitchen Safety 120

Modern Restaurant Management

JANUARY 22, 2021

A 1,400-square foot model without interior seating is also currently in development and will be equipped with a drive-thru and walk-up order window. ” The addition of INAA Restaurant Group marks the ninth multi-unit development agreement for Naf Naf since launching its franchising program in the second half of 2019.

Franchise 199

Franchise Franchising 2020 2021 199