Modern Restaurant Management

SEPTEMBER 30, 2020

The importance of making guests feel comfortable. Incentivize guests to choose your restaurant. Restaurant operators should also focus on remarketing to guests through email or other means, as well as offering return visit incentives to keep customers coming back. Small Business Recovery. Expanding e-commerce investments.

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2020 Mobile Ordering Guest Recovery Customer Service 474

Modern Restaurant Management

MAY 27, 2020

In this edition of MRM News Bites, we feature the Takeout For Good Effort on June 2 and a host of products designed to help restaurants keep guests and staff safer as they reopen. Altering seating arrangements to improve spacing between guests. Takeout For Good. Redesigning workflows to ensure safe distancing between employees.

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Food Safety Kitchen Safety Mobile Ordering Guest Recovery 441

Modern Restaurant Management

MAY 5, 2021

Matthew Crompton, CGA’s Client Solutions Director, Americas said: “Recovery is well and truly here, and for many states sales may be close to returning to normal levels. “Let us assume that operators were able to better meet the needs of those 30 percent of guests who are under-whelmed by the beverage program.

2021 490

2021 Coupons Loyalty Program Consumer Goods 490

Modern Restaurant Management

DECEMBER 28, 2023

Some customers have the gift of foresight, using DoubleDash to add on recovery (or hair of the dog) essentials from nearby stores. With lower overhead, streamlined staffing, and limited menus, QSR models offer flexibility to guests and operational efficiency for staff. Quirky Combos : This year, we also saw some unique combinations!

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2024 2023 Food Order 2013 474

Modern Restaurant Management

FEBRUARY 17, 2021

Recovery won’t happen overnight, but the industry will recover with lessons learned and new ways of thinking already in place.” “The extreme events of the past year led to dramatic shifts in consumer behavior,” said Carrie Parker, SVP of Marketing at Vericast. ” Restaurant Salaries. With over 8.1

2021 474

2021 Mobile Ordering Download Loyalty Program 474

Modern Restaurant Management

SEPTEMBER 23, 2020

OpenTable will recommend which actions restaurants can take like running a marketing campaign or managing guest reviews to help them grow their business. With the exception of prix fixe menu ordering at participating restaurants, all event programming for the 2020 campaign will take place virtually to ensure a safe experience. "We're

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Serving White Paper Food Recycling 517

EATER

JUNE 26, 2020

But fears that recovery will be stymied by employees who choose to remain out of work are unfounded, he adds: “The pace of recovery will absolutely be driven by the level of demand, not unemployment benefits.”. That’s partly because the once-busy events business remains closed, and partly because summer is the off-season in Palm Beach.

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Front of House Back of House Guest Recovery Loyalty Program 322

Goliath Consulting

JUNE 15, 2020

It has the advantage of allowing the operator to have alternative sources of materials in case of delivery stoppage by the supplier, as well as the flexibility and agility to react to unexpected events that could disrupt the supplier’s capacity (3). As such, communication and transparency is a necessary component of recovery.

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Supplies Food Supply Sourcing Guest Recovery 311

Modern Restaurant Management

SEPTEMBER 15, 2020

Hospitality Recovery Coalition. The Distilled Spirits Council of the United States (DISCUS) announced the formation of the Hospitality Recovery Coalition with the goal of supporting on-premise partners, including restaurants, bars and distilleries, facing harsh economic impacts due to the COVID-19 crisis.

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Fast Casual Casual Menu Mobile Ordering 405

Modern Restaurant Management

JULY 1, 2020

Hotel guests said they feel “extremely safe” knowing a hotel room is cleaned with hospital-grade disinfectants compared to leading consumer brands1. Diminishing Customer Satisfaction With Restaurants May Hamper Recovery Efforts. says it is clear that the restaurant industry is well on its way to recovery.

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2020 Travel Food Safety Consumer Goods 450

Modern Restaurant Management

MARCH 8, 2024

Q4 Restaurant Trends Toast released its Q4 2023 Restaurant Trends report that examined catering activity around the holidays, large events, cold-weather food and alcohol preferences, and weekly tipping trends. Caught me on a good day…On average, guests tend to be the stingiest when tipping on Sundays and the most generous on Thursdays.

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Catering 2024 2023 Guest Recovery 251

Modern Restaurant Management

FEBRUARY 28, 2020

The indoor-outdoor, three-level floating vessel will feature year-round public and private events, as well as annual membership options. Guests may enjoy a variety of seating arrangements, two bars, as well as private cabanas and daybeds offering bottle service and other five-star experiences.

Coaching 419

Coaching Point of Sale Customer Experience Retail 419

Perfect Daily Grind

MAY 23, 2025

The USDA pegs Indonesia’s 2024/25 production at 10 million 60kg bags, anticipating a slow but steady recovery after delayed harvests in South Sumatra. A record 50 competitors took part in this year’s event, which was held at World of Coffee Jakarta. Peng is a two-time Chinese Brewers Cup Champion.

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2025 Guest Recovery 2024 Events 61

7 Shifts

DECEMBER 9, 2020

In a webinar as part of Toast’s Restaurant Recovery Series , co-sponsored by 7shifts and our trusted partners at XtraChef , we gathered restaurateurs from around the country to discuss new ways of managing staff, new service and compensation models, and how COVID-19 has impacted their business. When they reopened, it was with 75% less staff.

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Webinar Guest Recovery Kitchen Safety Online Ordering 195

Modern Restaurant Management

JUNE 1, 2020

However, growth in average spending per guest remains negative for full-service restaurants. According to Guest Trends Insights: Guest sentiment for “off-premise” restaurant offerings improved in March as restaurants began shifting their efforts toward improving to-go and delivery operations. Retail Recovery.

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2020 Food Safety Online Ordering Guest Recovery 324

Modern Restaurant Management

AUGUST 17, 2020

A consumer's brand loyalty was also impacted during recent events, with 33 percent of overall respondents citing an increase in loyalty to the brands they frequented during stay-at-home-orders. Since the week ending June 28 the industry’s recovery remains stagnant. See details here. Comp sales have fluctuated by less than 2.5

2020 493

2020 Mobile Ordering Loyalty Program Food Safety 493

Paper Chase Accountancy

JUNE 25, 2025

For example, during a high-demand period like a major city event, a hotel would raise its prices, knowing that customers are willing to pay more. A higher ADR generally indicates stronger pricing power and the ability to attract higher-paying guests. Length of Stay (LOS): This is the number of nights a guest stays at a property.

Tourism 82

Tourism Hospitality Management Management 82

Modern Restaurant Management

DECEMBER 12, 2019

“In addition to our growth and brand milestones so far this year, we have more in the pipeline in new and existing markets to increase the experience for both guests and franchisees. At the same time, we’re excited about creating a new generation of Subway guests!” ” Perfectly Designed Pizza Hut.

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Franchise Franchising Loyalty Program Book 275

7 Shifts

AUGUST 20, 2020

To ensure he delivered on the safety standards he set for his restaurant and guests, Logan utilized 7shifts to make his staff aware of the required steps they needed to take before coming to work. “I So as we started to open up, this is the busiest we’ve ever been–even at 50-75% capacity, it’s been crazy.” It’s just really easy to see.”

Employee Relations 195

Employee Relations Guest Recovery Communication Food Safety 195

Cheetah

APRIL 26, 2021

Most of the 26,200 trucks relied on lunch crowds and special events for their bread and butter. In fact, the industry is set on a quick recovery. Unlike traditional restaurants, food trucks can try different ways to take food straight to the guests and capitalize on many people staying and working from home.

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Food Truck Delivery 2021 Mobile Ordering 148

Lavu

JULY 11, 2025

Personalization features allow these systems to store customer preferences and past orders, enabling staff to offer tailored recommendations and faster service for returning guests. These devices, connected to a cloud-based system, streamline the ordering process and create a seamless experience for both staff and guests.

POS 78

POS Management Management Mobile Ordering 78

Restaurant365

DECEMBER 11, 2020

The events of this year made running a lean, streamlined restaurant business a necessity to survive the many shifts. Your cash flow may have been tight in 2020, so 2021 is the time to focus on your cash flow recovery and next steps. The year 2020 prompted enormous changes in the restaurant industry.

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2021 Cash Management Management Management 136

Black Box Intelligence

AUGUST 24, 2021

Short-staffing leads to dissatisfaction – of guests and employees. The impact of limited staffing is evident in guest sentiment data. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern. Guest satisfaction with service speed is down 4.2%, with staffing being a common area of concern.

Guest Recovery 98

Guest Recovery Back of House Point of Sale Customer Service 98

Black Box Intelligence

MARCH 10, 2020

The newly launched Restaurant Recovery Sales Flash is open to all operators. As of Saturday, May 9, on average almost 30% of the restaurants operated by the companies that participated in our Restaurants Recovery Sales Flash survey opened their dining rooms in some capacity. Collected and distributed 3 times per week.

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Point of Sale Guest Recovery Fine Dining Fast Casual 124

Black Box Intelligence

JUNE 24, 2021

Download this guide to learn how to compare restaurant data in the wake of recent events. Despite high unemployment, many businesses are having trouble filling open positions, forcing restaurant owners to balance the recovery with labor challenges. Keep up with our events so you can stay in the know.

2021 86

2021 Guest Recovery Consumer Goods Back of House 86

Gourmet Marketing

AUGUST 21, 2020

Hotel recovery is entirely dependent on consumers’ behavior and trust and confidence in your establishment. Along with business travel comes more meetings and events. However, expect for more intimate gatherings than large corporate events. If an attendee has a fever, they will not be permitted to enter the event.

Hotels 45

Hotels Events Guest Recovery Travel 45

Black Box Intelligence

AUGUST 9, 2021

The industry’s labor challenges will persist through the economic recovery and beyond. Not only do you bear the costs of hiring and training new employees, but staff and guest satisfaction suffer when you don’t have enough workers to meet demand. The numbers are similar for hourly back-of-house staff. Strategies to reduce turnover.

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Webinar Front of House Guest Recovery Back of House 98

EATER

DECEMBER 6, 2022

This is the kind of main-event chicken that you build an entire afternoon around eating. The cocktail menu is stacked with impressive, multifaceted nonalcoholic drinks, fitting of Gourdet’s impassioned activism around sobriety and recovery in the restaurant industry.

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2022 Fine Dining Dine-in Food Truck 246

The Restaurant Times

MARCH 8, 2022

In the recovery stage, your key efforts ought to include modifying operational processes, reactivating consumers to bring them back into restaurant dining rooms, adjusting menus to suit shifts in customer habits and preferences, and expanding your delivery capabilities. Fail-Proof Restaurant Survival Plan For The Future .

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Design Guest Recovery Fine Dining Food Safety 52

Foodable

JULY 2, 2020

Check out the Restaurant Recovery Resource to keep up to date on the latest innovations and ideas to help your business recover from the crisis. Episode Highlights: Barron discusses some of the events that led up to this decision, including why the popular Knight’s Pub had its liquor license suspended.

Bar 52

Bar Guest Recovery Point of Sale License 52

Modern Restaurant Management

JULY 7, 2020

We encourage Congress and the Administration to consider bipartisan options to support the industry’s recovery.” With Waitbusters, guests can complete almost all of their dining transactions without actual contact by a host/hostess or wait staff. What exactly does contactless dine-in entail?

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Mobile Ordering Restaurant Law Seating Customer Service 481

Modern Restaurant Management

JANUARY 22, 2021

. “It’s incredibly important for us to continue to grow with strong operators in key geographies to increase the footprint of the brand and share our great Middle Eastern cuisine and hospitality with even more guests.” ” Fogo de Chão Inks New Deals. . ” Fogo de Chão Inks New Deals.

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Franchise Franchising 2020 2021 508

Modern Restaurant Management

JUNE 3, 2021

Data findings in the series have offered insight into customer expectations to support restaurant brands as they navigate through the health crisis and continue to move forward through the recovery. events and celebrations in May—and the opportunities for operators and beverage suppliers to collaborate and maximize sales.

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2021 Fast Casual Mobile Ordering Guest Recovery 474

Modern Restaurant Management

FEBRUARY 14, 2020

Funds will be raised for the Foundation via system-wide events, online donations, and promotions such as the “Game On Burger.” Be sure to visit the Game On Foundation Facebook Page for campaign updates, events, and ways to get involved. ” For every burger sold, $0.50 will be donated to the Foundation.

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Back of House Hotels Design Events 329

Modern Restaurant Management

DECEMBER 31, 2020

Added benefit: plant-based menu items often have lower food costs, allowing for increased profit margins or lower price points for your guests. East Palo Alto, CA) offers Fitness guest rooms with integrated smart Tonal all-in-one fitness system with personal trainer. ? Pittsburgh, PA) vegan Trinidadian street food. ?

2021 508

2021 Hotels Airlines Guest Recovery 508

Modern Restaurant Management

NOVEMBER 17, 2020

Among the highlights: Online Ordering sales of pizza (+9 percent), burgers (+10 percent), and fried chicken (+5 percent) were up from last year, but the largest trend in online ordering was sandwiches and wraps as guests give up on slapping bread together at home and restaurants pivot to menu items that travel well. ” 15.9

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2020 Mobile Ordering Online Ordering Food Order 402

Modern Restaurant Management

AUGUST 16, 2021

restaurant recovery is underway, but it will take time for it to return to pre-pandemic levels fully,” said David Portalatin, NPD food industry advisor and author of Eating Patterns in America. The restaurant industry has made progress restaffing, but job recovery for the industry is lagging the overall economy. “The U.S.

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2021 Guest Recovery 2019 Point of Sale 450