Typsy

MAY 18, 2021

The Covid pandemic initially caused major upheaval for hospitality businesses globally with business closures and staff being furloughed or losing jobs. Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations. There are many factors contributing to the current skills shortage, many of which are beyond the direct control of managers or owners.

Training 156

Training Hospitality Recruiting Demo 156

Sculpture Hospitality

MAY 18, 2021

Restaurant inventory management is a process that helps your business monitor the food and beverage products that you have coming in and going out of your restaurant on a weekly, monthly or quarterly basis.

Inventory 87

Inventory Beverage Management Management 87

Indoor Media

MAY 20, 2021

You’ve finally done it: the restaurant you’ve been dreaming of for years is ready to open. Soon, customers will be sitting down and ordering your food. Drinks poured, laughter filling the dining room. Families enjoying a night out, friends catching up over happy hour drinks. You and your hardworking staff running around and making it all happen—the sounds of the kitchen, the clinking of plates, forks, and knives.

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Dietary Restrictions Advertising Reservations Fine Dining 78

Culinary Cues

MAY 16, 2021

Let’s put aside, at least for a short time, the antagonistic, woe is me, hard-nosed dialogue about the problems with staffing, the generation that doesn’t want to work anymore, the cheap employers that don’t want to pay a fair wage, and customers who refuse to respect us and let’s focus on what we do. Let’s focus on the passion associated with creating and what the results can be when we tap into that passion.

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Dine-in Take-out Customer Experience Café 445

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Modern Restaurant Management

MAY 21, 2021

A restaurant is only as good as the team behind the scenes. As an owner or manager, you’re already well aware that your team and your customers are the lifeblood of your enterprise. Considering your customers as part of your team may be an even more constructive approach. Just like your team, you need to engage with your customers. Businesses that can’t comprehend the importance of customer engagement view their customers as nothing more than, well… customers.

Social Media 199

Social Media Customer Experience Email Marketing Online Ordering 199

Sling

MAY 21, 2021

As a manager, it’s your responsibility to get the most out of your team. You put a lot of time and effort into hiring the right people, getting them up to speed , and keeping them motivated. But all of that has little to do with actual team performance. So what’s a busy manager to do? Find ways to improve work performance. In this article, the experts at Sling give you tips that will help keep your employees engaged and working at their full potential. .

Tip Distribution 148

Tip Distribution Small Business Communication Training 148

Culinary Cues

MAY 15, 2021

History has demonstrated that people tend to have short memories. Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Transitioning through this pandemic is one of those experiences, a life-changing time that offers a number of important lessons – but which of these lessons will result in real learning?

Customer Experience 387

Customer Experience Cash Management Customer Service Front of House 387

Modern Restaurant Management

MAY 20, 2021

The closure and restriction of dine-in operations has had a devastating impact on the industry. Despite facing the pressure to stay open and operational over the last year, restaurants have gone above and beyond the “new normal” to rethink their operations, including seating arrangements and menu offerings, and in many cases reducing their staff to just the barebones.

Technology 186

Technology Front of House Back of House Healthcare 186

Cheetah

MAY 17, 2021

Reading Time: 4 minutes. $28.6 Billion. That’s how much the American COVID-19 Rescue Plan has put towards the Restaurant Revitalization Fund (RRF). Applications opened on May 3 rd 2021 and $2.7 Billion in financial support have already been distributed to over 21,000 restaurants within the first week alone. Whatever your stance on government, that has got to be a record.

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Webinar Point of Sale Food Truck Government 143

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

EATER

MAY 17, 2021

Photo by James Park. Breaking down the food, labor, and fixed costs of Dirt Candy’s popular spinach croque-monsieur We often presume to understand restaurant economics because we know what a chicken breast costs at the supermarket. “I could make this dish at home for $5,” goes the refrain. Could we? Here, Eater looks at all the costs in a popular restaurant dish to see what goes into it, and how much profit comes out.

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Food Order Delivery Food Safety Compost 145

Culinary Cues

MAY 19, 2021

It’s interesting how people look forward to retiring from their careers – something that they spent maybe 50 or more years of their life doing. It is also confusing to see how many can do so without a thought or regret. Maybe, if that time was spent doing something that was not really that enjoyable – this reaction makes sense. For me – not so much.

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Seasonal Menu Take-out Consumer Goods Food Order 414

Modern Restaurant Management

MAY 19, 2021

The Mayo Clinic defines job burnout as “a special type of work-related stress – a state of physical or emotional exhaustion that also involves a sense of reduced accomplishment and loss of personal identity.” Employee burnout is especially prevalent in the hospitality industry. A notoriously high turnover rate and demanding atmosphere are just some of the factors that contribute to restaurant and bar employees reporting an overwhelming feeling of stress and exhaustion.

Leadership 203

Leadership Employee Relations Hospitality Education 203

Restaurant Clicks

MAY 16, 2021

Blue Bell, a small suburb of Philadelphia, is known for its suburban feel, coffee shops, parks, and restaurants. Believe it or not, some of the most amazing, award-winning restaurants are located in this little town. It can be hard to try new restaurants because you never know if it’ll be worth it or not. The good news is, I’ve put together a list of my top picks for food in town so you can take the guesswork out of it.

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Food Online Ordering Fast Casual Food Order 129

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Food

EATER

MAY 19, 2021

Bloomberg via Getty Images. But it’s not enough As restaurant capacities across the country increase, so does their need for staff. But what many restaurant employers have characterized as a restaurant labor shortage is ongoing. The root of the issue is twofold: There are now many, many jobs to be filled and, more impactfully, many restaurant workers are deciding that a return to restaurant work simply isn’t worth it.

Hiring 105

Hiring Healthcare Kitchen Safety Advertising 105

Restaurant365

MAY 21, 2021

Maybe you’ve heard the buzz around the “managing up” concept. Are you wondering what that means, or why it could be valuable for your restaurant group? Managing up is a valuable concept for businesses in general, but it’s particularly important for the restaurant industry. Restaurants may be in the business of selling food, but as any hospitality veteran can tell you, the restaurant industry is all about people.

Management 78

Management Management Communication Inventory 78

Modern Restaurant Management

MAY 21, 2021

It’s no wonder that restaurant franchising is so popular — franchisees buy into a proven business model with built-in branding, training and production methods, and (hopefully) a solid customer base. While restaurant franchising helps bypass many of the struggles that come with developing a new business from scratch, it’s not without its own set of challenges and hidden costs.

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Franchise Franchising Tip Distribution Design 199

Indoor Media

MAY 17, 2021

Recently, thousands of companies replaced their large in-person parties and conferences with virtual events. While many hope to move back to hosting regular events soon, the truth is that virtual events are a format that is here to stay. Hosts and guests alike have found that these events are easier to organize and attend and promote greater accessibility for those who may have struggled to make it otherwise.

Small Business 78

Small Business Events Advertising Social Media 78

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Loyalty Program

EATER

MAY 17, 2021

torbakhopper /flickr. Richard Montañez’s rags-to-riches story of inventing the spicy snack goes up in flames in an LA Times piece Since 2007, Richard Montañez has been peddling the feel-good story to end all feel-good stories — that as a janitor at a Frito-Lay plant in Rancho Cucamonga, he successfully pitched the company on creating Flamin’ Hot Cheetos.

Email Marketing 105

Email Marketing 2007 Brewery Social Media 105

Foodable

MAY 18, 2021

On this episode of the Takeout, Delivery, and Catering podcast series, hosts TJ Schier and Sam Stanovich sit down with Elizabeth Baxter , the chief people officer of Torchy’s Tacos , to explore the taco business, crafting products and merchandise, and building a culture of caring. Begun in a food trailer—with some advertising conducted on a Vespa—Torchy’s Tacos specializes in high quality, cooked-to-order tacos.

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Food Truck Merchandise Recruiting Innovation 98

Modern Restaurant Management

MAY 18, 2021

How to create an amazing guest experience is the focus of this episode of The Main Course as host Barbara Castiglia speaks with Tony Darden, President of MOOYAH Burgers, Fries & Shakes. While the brand is continuing to expand locations, it is always striving to create the best customer experience. “We’ve got to make a great impression on our guests,” Darden said. “We have things we call wow moments.” Customers are greeted by smiling faces and a welcoming dining

Customer Experience 183

Customer Experience Customer Service Food Order Dine-in 183

Touch Bistro

MAY 18, 2021

Few marketing channels are as effective as restaurant email marketing. A whopping 59% of people say that marketing emails influence their purchase decisions. And, email has proven to generate the highest return on investment of any marketing channel at $38 for every $1 spent. Not only does email marketing generate great results for businesses, but it’s also one of the easiest forms of marketing to execute.

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Email Marketing Marketing Loyalty Program Mobile Ordering 97

Advertiser: Paycor

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

Recruiting

EATER

MAY 19, 2021

Lorelyn Medina /Shutterstock. An Instagram account is sharing stories of sexism and abuse in the brewing industry, prompting industry figures to step down Last summer, amid the social justice protests following the murder of George Floyd, the restaurant industry experienced a second wave of #MeToo reckonings driven by social media. For weeks, workers anonymously shared stories of harassment and racism with Instagram accounts that made it their mission to make abuse public.

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Brewery Social Media 2019 Take-out 98

Restaurant Clicks

MAY 18, 2021

As a neighborhood in Philly, it’s no surprise that Rittenhouse is such a great place to explore, shop, and eat. With so many restaurants to choose from, you may find yourself narrowing it down to just one category, like BYOBs. And what’s not to love about restaurants with a BYOB policy? This way, you can guarantee you’ll like your drink and save a little bit of money in the process.

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Seasonal Menu Reservations Back of House 2012 78

Modern Restaurant Management

MAY 19, 2021

QSRs entered 2021 looking much different than they did a year ago, after having made significant and creative changes to their business models in the wake of the pandemic. Operations were changed to support delivery, mobile ordering, drive-thru, and self-service. Systems were changed to accept contactless payments, online payments, QR codes and digital wallets.

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Mobile Ordering Technology Online Ordering Customer Service 153

Black Box Intelligence

MAY 17, 2021

FROM THE. DESK OF. KELLI VALADE. In our ongoing efforts to reveal unparalleled insights to our clients and the restaurant industry at large, we are thrilled to share some exciting news. We have just completed the acquisition of MillerPulse LLC! Founder, Larry Miller and team have built an illustrious reputation in the restaurant space with considerable strength in the quick service segment.

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2013 Customer Service Sourcing Marketing 80

Advertiser: Paycor

From welcoming new team members to tough termination decisions, each employment lifecycle phase requires a balance of knowledge, empathy & legal diligence.

Management