May, 2021

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Your Customers Are Part of the Team: How to Keep Them Involved

Modern Restaurant Management

A restaurant is only as good as the team behind the scenes. As an owner or manager, you’re already well aware that your team and your customers are the lifeblood of your enterprise. Considering your customers as part of your team may be an even more constructive approach. Just like your team, you need to engage with your customers. Businesses that can’t comprehend the importance of customer engagement view their customers as nothing more than, well… customers.

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Four Ways the Pandemic Changed the Restaurant Industry that Won’t Change Back

Sante

A 4-Part Weekly Series by Buyers Edge Platform: Part 3 Increased Focus on Food-Based Margins, Overall Spending and Accounting Operators Continue Reading.

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How CRM Can Help Restaurants Provide a Better Guest Experience

The Eat Restaurant

In the restaurant industry, maintaining good customer relationships is just as important as having a functioning kitchen. But between running a restaurant and managing its finances, restaurant management tends to forget to allocate the time to better understand their customers. This is where Customer Relationship Management (CRM) can be of use. CRM helps restaurants collect data about their guests through different sources like online and phone reservations.

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THE BEST OF TIMES, THE WORST OF TIMES

Culinary Cues

Most of us will remember those opening lines to Charles Dickens: Tale of Two Cities: “It was the best of times, it was the worst of times, it was the age of wisdom, it was the age of foolishness, it was the epoch of belief, it was the epoch of incredulity, it was the season of light, it was the season of darkness, it was the spring of hope, it was the winter of despair.

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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Five Signs You Need to Switch from Excel to Scheduling Software

7 Shifts

We've all been there. Endless cells of names and shifts. On the surface, the natural organization of an Excel or Google Sheets spreadsheet makes sense for creating shift schedules. Once you take the time to make it, it looks nice and clean. You may even have it color-coded to make it easier to read. But once you put that schedule out into the world, it tends to break down.

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How Important Is Professional Photography for Your Restaurant

Modern Restaurant Management

There are millions of food pictures on Instagram at this very moment. In fact, there’s a psychology behind “foodstagramming” that restaurateurs shouldn’t ignore. People like to share where they are, how good their food looks, and whether it lives up to the hype. When you’re in the restaurant business, it’s not enough to let your customers share pictures for you.

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Content Marketing For Your Bar: Where To Start?

Next Restaurants

By Nancy Howard, Contributor. A bar is a treasure trove of aromatic dishes, drinks, and an extraordinary atmosphere. In real life, everything is exactly like that. But what impression do you make on the Internet? What do guests think about you when they look at your posts? If the content on social media doesn’t make someone want to swing by for a drink in the evening, it’s time to make it “tastier.”.

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Focus POS Adds Delivery Integrations with Uber Eats and DoorDash

Focus POS

Focus Adds Delivery Integrations to the Focus Cloud Ecosystem. Focus’s new partnerships with Uber Eats and DoorDash opens new doors of revenue opportunities for restaurant operators. . San Antonio, TX—May 18, 2021—Focus POS, a leading provider of restaurant management software, is excited to announce new delivery partnerships to its suite of cloud-based integrations for restaurant operators.

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IS THE RESTAURANT INDUSTRY ADDICTED TO NORMAL?

Culinary Cues

We are so close to the turning point, so close that we can almost taste it. If we can just get past the vaccine hesitancy then the country, and the restaurant industry might be able to see the light at the end of the tunnel. Well, this is what we hope. As states wrestle with decisions to open everything back up and whether the timing is right or premature – the real demon remains those who deny their role in turning things around whether it is preventative measures or standing in line for

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Recruit and Retain New Blue-Collar Talent

Blue-collar jobs have a branding problem. One company, GEON, partnered with Paycor to find the solution. Learn how to attract, engage, and retain blue-collar employees, helping them build meaningful careers – and support your company’s goals.

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How Pita Way Schedules 100+ Employees and Crushes Task Lists with 7shifts

7 Shifts

Inspired by the late-night Windsor kebab stand and his favorite family recipes, Brandon Bahoura created Pita Way in 2010 to bring healthy, fast Mediterranean food to the masses in Michigan. They quickly became known for their high-quality food, great service, and comfortable atmosphere. 11 years later, they still bring their signature quesopitas (a pita-quesadilla hybrid) and Mediterranean bowls to hungry guests—just at a much larger scale.

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I am Fourth

Hot Schedules

Blog. I am Fourth. Stories of the teams and individuals that make Fourth such a unique place to work for. T oday we are meeting with some of the team members behind MacromatiX, – Fourth’s global solution for Quick Service Restaurants (QSR). The team is growing, and we thought this is a great opportunity to sit and talk with them about their work at Fourth and what it takes to further develop and enhance a product with 20 successful years of history, as well as what it takes to collaborate

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Reducing Restaurant Food Waste

Modern Restaurant Management

The EPA estimated that in 2018, the United States wasted 35.3 million tons of food. That is more than the equivalent of 155,000 Statue of Liberties. According to the food waste hierarchy pyramid, source reduction is the ‘best case scenario’ when it comes to food waste. Although, the many challenges brought about by the pandemic, have led the restaurant industry down a path that is beyond this phase.

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19 Ways To Improve Work Performance In Your Employees

Sling

As a manager, it’s your responsibility to get the most out of your team. You put a lot of time and effort into hiring the right people, getting them up to speed , and keeping them motivated. But all of that has little to do with actual team performance. So what’s a busy manager to do? Find ways to improve work performance. In this article, the experts at Sling give you tips that will help keep your employees engaged and working at their full potential. .

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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3 Steps to Get Your Business Ready for the Restaurant Reopening

Cheetah

Reading Time: 5 minutes. Last August, we reported on the new color-coded reopening plan that assigns California’s counties to 4 tiers based on the risk of viral transmission within the population. In May, the fantastic news we’ve all been waiting for finally came: San Francisco officially moved into the yellow tier (minimal risk), allowing indoor restaurants, bars, breweries, and wineries to reopen at 50% indoor capacity!

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CHEFS – TIME TO BRING BACK THE “WOW” IN DINING

Culinary Cues

Let’s put aside, at least for a short time, the antagonistic, woe is me, hard-nosed dialogue about the problems with staffing, the generation that doesn’t want to work anymore, the cheap employers that don’t want to pay a fair wage, and customers who refuse to respect us and let’s focus on what we do. Let’s focus on the passion associated with creating and what the results can be when we tap into that passion.

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Rotating Schedules and Shifts: The Ultimate Guide + Examples

7 Shifts

Restaurant schedules shuffle all the time. While some managers dread the thought of a seasonal, monthly, or weekly schedule adjustment, others rely on it. This practice of planned changes to employee schedules is known as rotating scheduling – and about 5% of hospitality employees work this way. Restaurants that engage in rotating scheduling will regularly schedule employees in different shifts depending on the week, month, or season.

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Delivery Apps: Why They Matter to Restaurateurs

Focus POS

Delivery Apps: They Matter to Restaurateurs. If you’re a restaurant owner, you may find yourself wondering why you should expend time, energy, and expense on integrating with third-party delivery apps like DoorDash or Uber Eats. After all, wouldn’t you prefer having your customers come to your dining room, pick up their food, or utilize your in-house delivery service?

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2024 Restaurant Spending Trends to Stay Ahead of the Curve

How do you stay on top of what your customers are expecting when they step through your doors? Do you know what’s on their mind? How are you going to account for what they’re planning on doing months from now? As we head into 2024, price-related issues are still top-of-mind for restaurant customers after the inflation boom earlier this year. In this new report, we give you the latest insights on consumer spending trends, attitudes on tipping, and how you can respond.

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Why the Restaurant Industry Must Adapt its Hourly Hiring Practices

Modern Restaurant Management

The restaurant industry is poised to begin its recovery. For example, IHOP is planning to hire 10,000 new workers in the coming months to prepare for, “…a restaurant renaissance on the horizon.” But how exactly can they find these workers? Remember, it’s not just restaurants reopening and looking for talent – it’s hotels, sports and entertainment venues.

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Online training solution to the hospitality skills shortage

Typsy

The Covid pandemic initially caused major upheaval for hospitality businesses globally with business closures and staff being furloughed or losing jobs. Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations. There are many factors contributing to the current skills shortage, many of which are beyond the direct control of managers or owners.

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4 Quick Mother’s Day Sales Promotion Ideas for Your Restaurant

Cheetah

Reading Time: 3 minutes. Traditionally, Mother’s Day is the busiest day of the year for restaurants. Last year, COVID-19 kept many families apart, forcing them to miss out on one the most joyous, delicious celebrations of the year. This year, many restaurants are welcoming back customers for in-person dining and more than half the country’s population planning to dine out.

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NO ONE WANTS TO WORK ANYMORE

Culinary Cues

Now, I have your attention. I hear this statement every day and receive countless calls from restaurant operators pleading for help finding employees to fill their vacant roles. I don’t believe this statement for one minute. Is there a labor shortage? You bet and it is crushing the restaurant industry just as much as the pandemic has. But is America filled with a generation of lazy people, sitting at home playing video games and waiting for a government bailout?

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Win More in 2024: Your Guide to Restaurant Marketing Success

Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

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How we're going to put our $21.5MM Series B to work

7 Shifts

I'm excited to share that 7shifts has raised $21.5MM led by Danny Meyer's Enlightened Hospitality Investments , which is the investment arm of Union Square Hospitality Group (USHG). These new funds will allow 7shifts to double-down on providing restaurant operators with the best workforce management tools as they return from the largest collapse in restaurant history.

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How a New York City Restaurant Loses Money on a $14 Sandwich

EATER

Photo by James Park. Breaking down the food, labor, and fixed costs of Dirt Candy’s popular spinach croque-monsieur We often presume to understand restaurant economics because we know what a chicken breast costs at the supermarket. “I could make this dish at home for $5,” goes the refrain. Could we? Here, Eater looks at all the costs in a popular restaurant dish to see what goes into it, and how much profit comes out.

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How to Find and Retain Workers During the Restaurant Hiring Crisis

Modern Restaurant Management

The good news for restaurants is now that many state restrictions are lifted and dining hours are expanding, newly vaccinated patrons are venturing out, and the restaurants who survived are getting slammed with customers. But the bad news is they are having trouble hiring and filling positions across the board for cooks, servers, FOH and BOH positions.

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The Fourth Awakens

Hot Schedules

Blog. The Fourth Awakens. #MayTheFourth. F or Star Wars fans across the galaxy (at least those who use the Gregorian calendar), May the Fourth was a rallying point to commemorate the beloved franchise. At Fourth, we took it a step further, dedicating the day to showing solidarity with the restaurants and servers vital to our communities. As a show of the way we stood by our customers throughout the pandemic, we asked our employees to eat local and support their favorite eateries however safely p

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Unlock Restaurant Success: Mastering 7 Vital Employment Laws

As a restaurant leader, your plate is full with responsibilities, from staff management to serving up delicious dishes. But amidst the hustle, there's a crucial area you can't afford to overlook – employment laws. In this comprehensive eBook, we'll unveil the seven essential employment laws every restaurant leader must master. We'll break down the intricacies of each law, showing you how it directly impacts your business.

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Easy Guide to Applying to the Restaurant Revitalization Fund

Cheetah

Reading Time: 4 minutes. $28.6 Billion. That’s how much the American COVID-19 Rescue Plan has put towards the Restaurant Revitalization Fund (RRF). Applications opened on May 3 rd 2021 and $2.7 Billion in financial support have already been distributed to over 21,000 restaurants within the first week alone. Whatever your stance on government, that has got to be a record.

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LESSONS GIVEN – LESSONS LEARNED

Culinary Cues

History has demonstrated that people tend to have short memories. Even through the most challenging and tragic experiences, when the lessons are quite vivid – we quickly push aside the need to change in favor of a return to what is considered “normal”. Transitioning through this pandemic is one of those experiences, a life-changing time that offers a number of important lessons – but which of these lessons will result in real learning?

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What to Avoid When Looking for a Restaurant Job: 6 Red Flags

7 Shifts

On the latest episode of the 7shifts Restaurant Management & Growth Podcast, we had the opportunity to sit down with Jensen Cummings. He's a chef and the founder of Best Served Creative , a platform for hospitality works of all levels to tell their stories and make the industry better. We chatted about all things labor shortage, and ways that restaurants can position themselves better to attract staff that sticks around.

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