Modern Restaurant Management

MAY 15, 2023

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. Consumers crave convenience. As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success.

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Customer Experience Delivery Loyalty Program Mobile Ordering 193

Restaurant Business

MAY 31, 2023

In restaurants, one persisting issue operators are facing is labor. Hiring and retaining staff have been challenges in recent years, and labor costs are on the rise as well. Additionally, an increased focus on cleanliness and food safety has been top of mind for both operators and consumers alike. Some operators are facing these challenges with innovation, however—adding automation as well as incorporating more digital offerings that help reduce staff intervention in processes are becoming more

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Franchise Franchising Kitchen Safety Customer Experience 103

EATER

MAY 5, 2023

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. | Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. There was a time when your local McDonald’s was the ideal spot for a 6-year-old’s birthday party.

Fast Casual 105

Fast Casual Food Food Order Mobile Ordering 105

Culinary Cues

MAY 3, 2023

It amazes me every time I visit a restaurant – the important things that we miss. With menus the focus is, and always has been, on the protein, the center of the plate. The biggest, the best quality, cooked to perfection, sourced from the finest ranch, grass fed, Angus, Wagyu, Kobe, Natural, Organic, and the list goes on and on. Where we fall short is in the details of that menu, the complements, the “tag along” ingredients.

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Food Truck Customer Experience Food Supply Take-out 467

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Modern Restaurant Management

MAY 30, 2023

In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting. These raring-to-dine customers were twice as likely as other respondents to increase their future visits.

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Loyalty Program Social Media 2023 Download 193

Restaurant Business

MAY 26, 2023

While employment in the industry is down overall, that decline is not spread evenly as operators shift toward production and away from service. But everybody is making more money.

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Operations 98

Perfect Daily Grind

MAY 7, 2023

For any specialty coffee roaster, one of the key factors to running a successful business is a continuous supply of fresh green coffee. Naturally, without this, roasters are unable to sell high-quality roasted coffee. Sourcing and buying green coffee is certainly a big part of this, but efficient inventory management is also paramount. When stored and used improperly, green coffee will quickly lose its freshness, and thereby its quality as well.

Supplies 176

Supplies Management Management Food Safety 176

Sling

MAY 20, 2023

Organizational strategy isn’t just for big business anymore. Even a startup coffee shop or catering business needs to plan strategically if it wants to grow and thrive. But what exactly is organizational strategy, and why does your business need it? We’ll answer those questions in this article, give you four key features of a good organizational strategy, and show you the best way to get started.

Leadership 148

Leadership Customer Service Pricing Marketing 148

Culinary Cues

MAY 8, 2023

I was just listening to some old Beatles tunes and A Hard Day’s Night came up. It sounded like an appropriate title for an article about life in the kitchen. As much as I loved my time in front of the range (more than 50 years) and the monumentally great moments that are burned into my subconscious, there were many, many “hard day’s nights.” Of course, I’m sure many other professionals, in a variety of disciplines, have had their share of those challenging days at work, but I sense not many have

Kitchen Safety 428

Kitchen Safety Food Safety Coaching Training 428

Advertiser: Paycor

HR doesn’t exist in a vacuum. This work impacts everyone: from the C-Suite to your newest hire. It also drives results. Learn how to make it all happen in Paycor’s latest guide.

Hiring

Modern Restaurant Management

MAY 1, 2023

As the restaurant industry becomes more reliant on technology, the risk of cyber attacks is rising. Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

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Insurance Email Marketing Employee Relations Customer Experience 199

Open for Business

MAY 19, 2023

A small restaurant business plan is the roadmap you use to open a successful spot. As a first step to creating yours, ask your friends and colleagues to share restaurant business plan examples. Their restaurant business plan samples can inspire yours. Once you’ve studied those examples, it’s time to start writing your own. No matter how much thought you’ve put into your concept or how many trusted colleagues have assured you of its greatness, you must write a restaurant business plan.

Fine Dining 147

Fine Dining Front of House Design Document 147

The Rail

MAY 15, 2023

What if I told you that your menu experience sucks and there is a technology that could fundamentally transform it to something truly spectacular? You’d certainly be interested in learning more. Well, that technology is called Augmented Reality (AR) and it delivers a complete reinvention of the way you present your menu to guests. Emerging technology has impacted almost every aspect of restaurant operations over the past 20 years.

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Menu Demo Technology POS 111

Perfect Daily Grind

MAY 28, 2023

Over the past few years, the global coffee industry has undergone many changes. One of the most prominent is an increasing move towards automation and technology. During this period, we have seen the uptake of automated systems and technologies grow across every level of the coffee supply chain – from production to roasting to brewing. And while the skills and expertise of industry professionals are still an essential part of specialty coffee, it’s safe to say that relying on technology only ser

Food Supply 173

Food Supply Supplies Technology Article 173

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

Food

Restaurant Business

MAY 3, 2023

The restaurant industry has been revolutionized by developments in digital technology, which provides businesses new opportunities to increase efficiency and reach new customers. Increasing digitization over the past few years has transformed how restaurants manage guest experiences, operations, marketing and their supply chain. Restaurants have embraced these new digital tools to win new customers, build loyalty of existing customers, increase online visibility, streamline operations and increa

Education 103

Education Customer Service Food Supply Technology 103

Culinary Cues

MAY 13, 2023

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Is it culinary school, working in well-known restaurants, finding an established chef to mentor them, or is it something else entirely? I can only advise from my own experience which may not be appropriate for everyone, but here goes: Start by building an understanding of what a chef does, what the position calls for, and the type of chef you hope t

Hotels 426

Hotels Point of Sale Cash Management Training 426

Modern Restaurant Management

MAY 17, 2023

Born between 1997 and 2012, Generation Z is a demographic known for being tech-savvy and socially conscious. As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Here are the biggest takeaways for how restaurants can engage with Gen Z in ways that create a competitive advantage.

Loyalty Program 186

Loyalty Program Mobile Ordering Social Media Customer Experience 186

The Restaurant Times

MAY 14, 2023

Gauri Devidayal, an accomplished entrepreneur, author, and influential figure in the Indian restaurant industry, serves as a beacon of inspiration for women everywhere. Overcoming various challenges, she achieved remarkable success as a wife, mother, and professional. Gauri’s book, “Diamonds for Breakfast,” and her renowned restaurant have garnered numerous accolades, including prestigious mentions in Forbes’ “120 Leaders of Change,” G.

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Customer Experience Restaurant Law Customer Service Book 98

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

Loyalty Program

EATER

MAY 12, 2023

Lille Allen/Eater Claire Ptak’s “Love Is a Pink Cake” and “Mary Berry’s Baking Bible” provoke differing views of the state of British baking — and Britain itself Britain is in turmoil. It’s been weird since last fall, when the pound fell to a dramatic low and Prime Minister Liz Truss was ousted from power amid the demise of the country’s longest-reigning monarch.

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Book Back of House 2010 2005 98

Perfect Daily Grind

MAY 29, 2023

There has never been as much of a focus on improving espresso extraction as there is today. Thanks to the growth of specialty coffee, more and more cafés and roasters are finding new ways to get the best results from their coffee. This can range from grinding coffee from frozen to using different distribution techniques during puck prep. Ultimately, for customers to experience the full spectrum of a coffee’s flavours and aromas, baristas need to optimise extraction as much as possible.

Customer Service 151

Customer Service Customer Experience Equipment Café 151

Restaurant Business

MAY 16, 2023

The fast-casual burger chain has appointed Domino’s former CFO Jeff Lawrence to its board and will hire an operational consulting firm to improve profitability.

Fast Casual 107

Fast Casual Operations Casual Hiring 107

Culinary Cues

MAY 1, 2023

There are many reasons why I am so grateful for the decades I spent in front of a range. I could not think of a career more rewarding than being a cook and a chef. Those who are despondent or downright angry with the industry, and I know there are many, may not understand or appreciate my words, but I stand by them. One fact about the restaurant business stands out to me – something I have always appreciated: the kitchen is the great equalizer.

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Front of House Back of House Food Order Seasonal Menu 427

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How do you stay on top of what your customers are expecting when they step through your doors? Do you know what’s on their mind? How are you going to account for what they’re planning on doing months from now? As we head into 2024, price-related issues are still top-of-mind for restaurant customers after the inflation boom earlier this year. In this new report, we give you the latest insights on consumer spending trends, attitudes on tipping, and how you can respond.

2024

Modern Restaurant Management

MAY 22, 2023

Promotions and loyalty programs are necessary to convince Americans to dine out more frequently, according to new research from Provoke Insights and Modern Restaurant Management (MRM) magazine. “As budgets are tightening, restaurants must acknowledge that eating out is becoming a luxury,” Provoke Insights President Carly Fink told MRM. “Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food.

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Loyalty Program 2023 Customer Service Magazine 178

Sante

MAY 7, 2023

It is early May, and I am currently writing this from one of my favorite neighborhoods in Palermo, Sicily.

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EATER

MAY 9, 2023

Ria Osborne From canapes to cakes, your ultimate guide to throwing (and attending) the most delicious wedding ever You’re probably attending a wedding this year. Heck, it might even be your own (in which case, congrats!). And as anyone who has planned one can tell you, weddings today are about so much more than a marriage contract. At their best — whether they’re 300-person, three-day bashes or a trip to the courthouse followed by lunch — weddings are celebrations of partnership and community.

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2023 Advertising Catering Events 98

Perfect Daily Grind

MAY 15, 2023

When it comes to brewing filter coffee, there are a seemingly endless number of variables to consider. Dose, yield, water temperature and quality, grind size , and total brew time are some of the most common, but what about filters? For many coffee professionals around the world, paper filters are a clear preference. This is because they tend to result in cleaner-tasting coffee with more vibrant flavours than other materials.

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White Paper Article Influencer Take-out 153

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Your Guide to Restaurant Marketing Success Start maximizing ROI and doing more with less with Olo’s ultimate guide to restaurant marketing. In this guide: Strategies to level up in 4 key areas: data, audiences, content distribution, and loyalty Interactive checklists to help you track your progress throughout the year Tips for leveraging guest data across your entire business What you’ll learn: Level 1 | Beginner: Learn how to collect guest data, build a healthy subscriber list, launch personali

Loyalty Program