May, 2023

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Five Ways to Enhance and Improve the Takeout and Delivery Customer Experience

Modern Restaurant Management

Less than two decades ago, restaurant-quality meal delivery was largely limited to pizza and Chinese takeout. Today, the global food delivery app industry is predicted to reach $320 billion by 2029 — up from $140 billion in 2022. Consumers crave convenience. As such, implementing a robust food delivery and takeout service has become critical for restaurants’ longevity and success.

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Benefits of Automation and Digital Offerings in Restaurant Spaces

Restaurant Business

In restaurants, one persisting issue operators are facing is labor. Hiring and retaining staff have been challenges in recent years, and labor costs are on the rise as well. Additionally, an increased focus on cleanliness and food safety has been top of mind for both operators and consumers alike. Some operators are facing these challenges with innovation, however—adding automation as well as incorporating more digital offerings that help reduce staff intervention in processes are becoming more

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You may never eat inside a fast food restaurant again

EATER

A growing number of fast food chains are experimenting with seatless locations with only takeout or drive-thru options. | Getty Images/iStockphoto As diners increasingly turn to delivery, the future of fast food may be one with no human interaction at all. There was a time when your local McDonald’s was the ideal spot for a 6-year-old’s birthday party.

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GREAT BREAD IS THE DIFFERENCE MAKER

Culinary Cues

It amazes me every time I visit a restaurant – the important things that we miss. With menus the focus is, and always has been, on the protein, the center of the plate. The biggest, the best quality, cooked to perfection, sourced from the finest ranch, grass fed, Angus, Wagyu, Kobe, Natural, Organic, and the list goes on and on. Where we fall short is in the details of that menu, the complements, the “tag along” ingredients.

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New DOL Final Overtime Rules: Quickstart Guide for Employers

There’s a new overtime salary threshold that will impact employers across the country. If you have an employee making less than $43,888 on July 1 or less than $58,656 on January 1, you’re going to have to start paying overtime. Download Paycor’s guide to learn: Which groups of employees are affected? How should you classify employees? Best ways to mitigate risk.

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Digital Dining: What Restaurants Need to Know Now

Modern Restaurant Management

In February 2023, our Revenue Management Solutions (RMS) data analytics team advised on the benefits of attracting and keeping frequent diners. According to our Q1 2023 survey , frequent users were not just visiting QSRs; they planned to keep visiting. These raring-to-dine customers were twice as likely as other respondents to increase their future visits.

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Restaurants are employing more cooks, but fewer servers

Restaurant Business

While employment in the industry is down overall, that decline is not spread evenly as operators shift toward production and away from service. But everybody is making more money.

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How do specialty roasters manage their green coffee supply?

Perfect Daily Grind

For any specialty coffee roaster, one of the key factors to running a successful business is a continuous supply of fresh green coffee. Naturally, without this, roasters are unable to sell high-quality roasted coffee. Sourcing and buying green coffee is certainly a big part of this, but efficient inventory management is also paramount. When stored and used improperly, green coffee will quickly lose its freshness, and thereby its quality as well.

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What Organizational Strategy Is And Why Your Business Needs It

Sling

Organizational strategy isn’t just for big business anymore. Even a startup coffee shop or catering business needs to plan strategically if it wants to grow and thrive. But what exactly is organizational strategy, and why does your business need it? We’ll answer those questions in this article, give you four key features of a good organizational strategy, and show you the best way to get started.

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A CHEF’S HARD DAY’S NIGHT

Culinary Cues

I was just listening to some old Beatles tunes and A Hard Day’s Night came up. It sounded like an appropriate title for an article about life in the kitchen. As much as I loved my time in front of the range (more than 50 years) and the monumentally great moments that are burned into my subconscious, there were many, many “hard day’s nights.” Of course, I’m sure many other professionals, in a variety of disciplines, have had their share of those challenging days at work, but I sense not many have

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New DOL Final Overtime Rules: Quickstart Guide for Employers

There’s a new overtime salary threshold that will impact employers across the country. If you have an employee making less than $43,888 on July 1 or less than $58,656 on January 1, you’re going to have to start paying overtime. Download Paycor’s guide to learn: Which groups of employees are affected? How should you classify employees? Best ways to mitigate risk.

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Restaurants Under Attack from Cybercriminals: How to Protect Your Business

Modern Restaurant Management

As the restaurant industry becomes more reliant on technology, the risk of cyber attacks is rising. Cybercriminals are increasingly targeting restaurants, seeking to steal sensitive customer data and disrupt business operations. One study found that in 2016, the food and beverage industry accounted for ten percent of all data breaches. While many restaurant owners may not think they need to worry about cyber attacks, the reality is that no business is immune.

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How Menu AR Can Boost Your Restaurant’s Dining Experience

The Rail

What if I told you that your menu experience sucks and there is a technology that could fundamentally transform it to something truly spectacular? You’d certainly be interested in learning more. Well, that technology is called Augmented Reality (AR) and it delivers a complete reinvention of the way you present your menu to guests. Emerging technology has impacted almost every aspect of restaurant operations over the past 20 years.

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The Digital Restaurant Association: A Coalition to Level The Playing Field

Restaurant Business

The restaurant industry has been revolutionized by developments in digital technology, which provides businesses new opportunities to increase efficiency and reach new customers. Increasing digitization over the past few years has transformed how restaurants manage guest experiences, operations, marketing and their supply chain. Restaurants have embraced these new digital tools to win new customers, build loyalty of existing customers, increase online visibility, streamline operations and increa

Education 105
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How does automation make the specialty coffee sector more productive? 

Perfect Daily Grind

Over the past few years, the global coffee industry has undergone many changes. One of the most prominent is an increasing move towards automation and technology. During this period, we have seen the uptake of automated systems and technologies grow across every level of the coffee supply chain – from production to roasting to brewing. And while the skills and expertise of industry professionals are still an essential part of specialty coffee, it’s safe to say that relying on technology only ser

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Join Full Course Navigator: Your Path to Professional Growth in Restaurant Leadership

Full Course Foundation is dedicated to nurturing excellence in restaurant leadership. Our Navigator program offers a wide range of resources tailored for professional growth. From high-quality training to personalized coaching, Navigator equips restaurant leaders with the tools they need to thrive in their careers. Unlock your potential with three months FREE access to Navigator by Full Course!

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Three Heavenly Food-Filled Day Trips From Paris

EATER

Virginie Garnier A rustic chateau run by some of Paris’s hottest chefs, an eco-friendly inn hosting buzzy summer garden parties, a modern Flemish canteen from a Top Chef star, and more food-centered escapes in the French countryside Paris could satisfy any diner’s hunger and curiosity pretty much forever, but it’s a mistake to limit yourself to eating in the capital exclusively.

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THE BEST PATH TO CHEFDOM

Culinary Cues

Those who are serious about holding the chef title some day; the ones who are “in it, to win it”, are always wondering what’s the best path to take. Is it culinary school, working in well-known restaurants, finding an established chef to mentor them, or is it something else entirely? I can only advise from my own experience which may not be appropriate for everyone, but here goes: Start by building an understanding of what a chef does, what the position calls for, and the type of chef you hope t

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Restaurants with Strong Brand Identities Captivate Gen Z

Modern Restaurant Management

Born between 1997 and 2012, Generation Z is a demographic known for being tech-savvy and socially conscious. As one of the largest generations of consumers, they continually influence the ways restaurants innovate, and there are identifiable characteristics that differentiate Gen Z consumers from their older counterparts. Here are the biggest takeaways for how restaurants can engage with Gen Z in ways that create a competitive advantage.

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Behind The Table, Gauri Devidayal’s Journey in the Indian Restaurant Industry

The Restaurant Times

Gauri Devidayal, an accomplished entrepreneur, author, and influential figure in the Indian restaurant industry, serves as a beacon of inspiration for women everywhere. Overcoming various challenges, she achieved remarkable success as a wife, mother, and professional. Gauri’s book, “Diamonds for Breakfast,” and her renowned restaurant have garnered numerous accolades, including prestigious mentions in Forbes’ “120 Leaders of Change,” G.

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Planning Your Restaurant's Path to Profitability

Speaker: James Kahler, COO of Full Course

Ever wondered where to splurge and where to safely conserve when it comes to operating and growing your restaurant? 🤔 Join James Kahler, COO of Full Course and industry visionary, in this new webinar where he'll talk all about best practices to invest in your restaurant's success! Whether you're a new business or an established restaurant, a seasoned pro or a rookie, you'll learn the keys to sustainable success in this competitive industry.

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Shake Shack agrees to examine its operations in a deal with its activist

Restaurant Business

The fast-casual burger chain has appointed Domino’s former CFO Jeff Lawrence to its board and will hire an operational consulting firm to improve profitability.

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How can data be used to improve espresso extraction?

Perfect Daily Grind

There has never been as much of a focus on improving espresso extraction as there is today. Thanks to the growth of specialty coffee, more and more cafés and roasters are finding new ways to get the best results from their coffee. This can range from grinding coffee from frozen to using different distribution techniques during puck prep. Ultimately, for customers to experience the full spectrum of a coffee’s flavours and aromas, baristas need to optimise extraction as much as possible.

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How I Got My Job: Building an Urban Beekeeping Business

EATER

Photo of Andrew Coté by Paulo Anjou Andrew Coté followed his fathers footsteps into beekeeping; now Andrew’s Honey is a go-to resource for beekeepers and for restaurants looking for top-notch honey In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Today’s installment: Andrew Coté.

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THE KITCHEN IS THE GREAT EQUALIZER

Culinary Cues

There are many reasons why I am so grateful for the decades I spent in front of a range. I could not think of a career more rewarding than being a cook and a chef. Those who are despondent or downright angry with the industry, and I know there are many, may not understand or appreciate my words, but I stand by them. One fact about the restaurant business stands out to me – something I have always appreciated: the kitchen is the great equalizer.

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Top 5 Ways to Optimize Your Loyalty Strategy

Speaker: Lauren Barash, Vice President, Brand Marketing

In an ever-evolving industry, building and retaining loyal customers is critical to the success of any restaurant business. Join Lauren Barash, VP of Brand Marketing at Full Course, as she delves into the world of restaurant loyalty programs, and reveals the top five essential strategies to optimize your approach! This webinar will explore: Loyalty trends and what you should be focusing on 📊 Actionable insights and ideas to help you develop the most powerful and effective loyalty program

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Promotions and Loyalty Programs Are Key to Coaxing Diners

Modern Restaurant Management

Promotions and loyalty programs are necessary to convince Americans to dine out more frequently, according to new research from Provoke Insights and Modern Restaurant Management (MRM) magazine. “As budgets are tightening, restaurants must acknowledge that eating out is becoming a luxury,” Provoke Insights President Carly Fink told MRM. “Establishments should ensure that the experience is worthwhile to the customer with high customer service and great food.

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Buzztime Creator Spotlight – Zoologist Jim Knox

Buzztime Business

Welcome to the Buzztime Creator Spotlight as we feature a creator that you are going to regularly be seeing on the Buzztime network. This month we are featuring zoologist Jim Knox who you have seen on the Buzztime network with his video series Knox’s Nature Kids. Jim Knox serves as the Curator of Education for Connecticut’s Beardsley Zoo where he directs educational programming and conducts field conservation for this AZA-accredited institution.

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At the National Restaurant Association Show, technology moves to the back of the house

Restaurant Business

Robots were everywhere. But much of the technology focus was on improving profitability and simplifying operations as costs increase and recession looms.

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Should baristas use different paper filters for different roast profiles?

Perfect Daily Grind

When it comes to brewing filter coffee, there are a seemingly endless number of variables to consider. Dose, yield, water temperature and quality, grind size , and total brew time are some of the most common, but what about filters? For many coffee professionals around the world, paper filters are a clear preference. This is because they tend to result in cleaner-tasting coffee with more vibrant flavours than other materials.

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2024 Restaurant Spending Trends to Stay Ahead of the Curve

How do you stay on top of what your customers are expecting when they step through your doors? Do you know what’s on their mind? How are you going to account for what they’re planning on doing months from now? As we head into 2024, price-related issues are still top-of-mind for restaurant customers after the inflation boom earlier this year. In this new report, we give you the latest insights on consumer spending trends, attitudes on tipping, and how you can respond.

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Do We Have to Subscribe to Restaurants, Too?

EATER

Why restaurants — and customers — are signing on for memberships and subscriptions I have too many subscriptions. There are the streaming services — Netflix, Hulu, Disney+; there’s Amazon Prime, which allows me to “subscribe and save” yet again, creating several micro-subscriptions within the bigger one; and then there are the little indulgent services I’ve come to rely on — Stitch Fix, Chewy, Instacart+.

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GOOD IS NEVER GOOD ENOUGH

Culinary Cues

It doesn’t make any difference what you choose to do or whom you choose to do it for – “good” is only a tease. Good is a “C” grade in life, an acknowledgement that you tried, but not hard enough. When you are good, in your heart you know that you could be better, but that requires some adjustment, more effort, maybe a few changes along the way. If you are “good”, it really means that you could be “GREAT”, and if you learn how to become great, you could have WORLD CLASS within your reach.

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Three Strategies to Set Your Restaurant Team Up for Summer Success 

Modern Restaurant Management

Summer hiring is in full swing, and many restaurants are struggling to navigate one of their busiest seasons of the year while dealing with ongoing labor shortages and a volatile economy. Turbulent times call for creative solutions, so focusing on efficiencies and making investments in your staff are the best areas to tackle when it comes to running a restaurant this summer.