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MRM Research Roundup: AI Investment Heating Up and Summer Dining Dos and Don’ts

Modern Restaurant Management

With households increasingly treating dining out as a luxury, every menu item and service interaction becomes a potential make-or-break moment. Additionally, customer satisfaction with full-service restaurants varies significantly depending on the type of purchase experience (dine in, carry out, or delivery). At the same time, U.S.

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Why Local is ‘The Last Mile’ for National Restaurant Brands

Modern Restaurant Management

Despite these challenges, on-premise dining continues to return, with 13 million diners seated via Yelp in Q1 2022, up 48 percent compared to Q1 2021. In fact, according to a 2022 survey from BrightLocal , 78 percent of U.S. consumers have used the internet to find information about local businesses more than once a week.

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Service Robots Solve Everyday Restaurant Problems

Modern Restaurant Management

Robots are quickly becoming an integral part of the restaurant experience in both the dining room and kitchen. In addition, a robot can be set to cruise around the dining room, offering diners extra napkins and cutlery so waiters are not tasked with these small errands. Robin Zheng. Yes – the cuteness factor is key!

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Food Delivery Exposure Best Practices: Tips for Hired and Non-Owned Auto Exposure Controls

Modern Restaurant Management

As more states implement restrictions and seating bans on restaurants to curb the spread of COVID-19, many restaurants are offering delivery for the first time and are now more vulnerable to challenges arising from delivery services. Check that hired delivery service has similar procedures.

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Orchestrating Restaurant Operations to Increase CX

Modern Restaurant Management

It’s not enough just to contain it for transport. Keeping brand integtrity, the interior featured a walk-up counter, digital menu boards and condensed seating/waiting areas with TVs. Customer expectations are level set by their most advanced in-store and digital experiences. This also reinforces ordering through the app.

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Back to the ?Grind? ? Restaurant Reopening Guidelines and PPP Update

Modern Restaurant Management

The guide encourages operators to view their establishment as distinct zones to drive diner comfort and safety at various steps of the dining out journey and provides helpful solutions for approaching each zone. Interviews were also conducted with operators and diners in China to understand what learnings might be applicable for U.S.

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A Looming Menace for Restaurants: Winter Is Coming

EATER

But what was for some an opportunity to celebrate the early arrival of changing leaves and everything plaid was a harbinger of bad times to come for restaurateurs now reliant on outdoor seating and the warm weather that allows it to survive. are figuring out how to adapt to a season that’s traditionally brutal for the industry.

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