Modern Restaurant Management

FEBRUARY 10, 2020

A restaurant’s brand identity is the cumulative effect of what your guests see, taste, smell, feel and hear at your restaurant, online, and in the world at large. A restaurant’s brand identity is the cumulative effect of what your guests see, taste, smell, feel and hear at your restaurant, online, and in the world at large.

2020 555

2020 Uniforms Online Ordering Design 555

Modern Restaurant Management

NOVEMBER 7, 2023

Effective full-funnel marketing strategies are vital for the success of any business, but are definitely the garnish on top for those in the food and beverage industry. That’s because 41 percent of people prefer to order food online rather than in-store. They want engaging content that keeps them entertained.

Marketing 508

Marketing Social Media SEO Front of House 508

ChowNow

JULY 1, 2021

Their signature flaky croissants and toasted sandwiches, served alongside handcrafted coffee, have sustained the Charlotte area since 2011 with four neighborhood locations. . Now, nearly 10,000 Charlotte diners continue to use his whitelabeled ChowNow ordering systems to get their regular Sunflour fix.

Serving 195

Serving Online Ordering Customer Service Food Order 195

Modern Restaurant Management

JUNE 30, 2023

One of Merriam-Webster’s definitions for orchestration is “to arrange or combine so as to achieve a desired or maximum effect.” Further Optimize Delivery, Takeout and Curbside Experiences Many QSRs already relieve congested drive-thrus with distinct lines or protocols for call-ahead orders and third-party pickups.

Operations 449

Operations Mobile Ordering Customer Experience Online Ordering 449

Modern Restaurant Management

AUGUST 5, 2020

in-restaurant dining and online ordering for pickup or delivery), which can be leveraged to drive highly customized campaigns using a built-in marketing solution. The bites will also be served with the option of twelve different dips, along with regular or sweet potato Tyga Tots, chocolate chip cookies, and beverages.

Food Safety 527

Food Safety Mobile Ordering Online Ordering Kitchen Safety 527

ChowNow

OCTOBER 28, 2020

First, we featured Jonathan Chen of China Moon , a family-run restaurant that has been serving its guests since 1994. After opening in 2008, Motorino has gone from one location in Brooklyn serving the best pizza in the city to well over a dozen storefronts across New York City, Dubai, Singapore, Hong Kong, and beyond.

Online Ordering 370

Online Ordering Customer Experience 2008 Delivery 370

7 Shifts

APRIL 15, 2020

Foot traffic has dropped for the majority of restaurants in North America, with revenue switching to online ordering and pickups instead. Find a dedicated pickup spot If you don’t have drive thru, it’s definitely difficult to serve the customers outside the restaurant. Here are some tips on how it can be done.

Online Ordering 362

Online Ordering Email Marketing Social Media Food Order 362

Modern Restaurant Management

DECEMBER 21, 2020

Customers shifted their purchases to off-premise dining suddenly, leaving many operators flat footed and ill prepared for seamless online ordering, contactless payment and curbside pickup. The unfortunate reality is that customers aren’t comparing the curbside or app ordering process of Denny’s to McDonalds.

2020 450

2020 Online Ordering Customer Experience Point of Sale 450

Modern Restaurant Management

AUGUST 19, 2020

Alonso Castañeda , VP of Brand Development & Strategy for Savory Restaurant Fund, will discuss how the brands he works with have been able to take advantage of the current landscape to creatively serve customers. ” Duff & Phelps served as financial advisor to Sun Capital Partners, Inc. Creating a Face-Pay Network.

Kitchen Safety 515

Kitchen Safety Loyalty Program Delivery Customer Service 515

Modern Restaurant Management

DECEMBER 31, 2024

However, the industry has renewed optimism, driven by the adoption of digital and mobile ordering, menu creativity and heightened expectations around AI. Similarly, 59 percent of respondents believe mobile apps that offer easy online ordering will have the greatest impact on operations over that same time period.

Franchise 221

Franchise Franchising 2024 Mobile Ordering 221

Modern Restaurant Management

JUNE 17, 2021

Augustine, Florida, a new self-serve store in Bayonne, New Jersey, focused on catering with a late-night walk-up window, and a counter-service store in Navarre, Florida, that will appeal strongly to tourists. "This This new restaurant design option will fit seamlessly with our existing drive-thru and mobile ordering capabilities.

Franchising 431

Franchising Franchise Food Truck Loyalty Program 431

ChowNow

JANUARY 23, 2025

Are your regulars ordering the same drink and entree every time they come in? An easy way to collect customer emails is through your online ordering system. Theyll love the exclusiveness of the meal and the opportunity to eat food that would typically not be served in your restaurant. Has your restaurant hit a plateau?

Events 195

Events Seasonal Menu Social Media Customer Experience 195

Modern Restaurant Management

NOVEMBER 27, 2024

Among full service operators, about half reported automating everyday business operations, with online ordering (57 percent) being the most common automation, followed by invoicing (54 percent) and email marketing (53 percent). One strategy for reducing costs has been the increased use of technology.

2025 221

2025 Loyalty Program 2024 Back of House 221

EATER

NOVEMBER 9, 2020

To mitigate losses, some restaurants are throwing everything they have at virtual expansion, creating entirely new brands that live online. Ordermark, a software company that helps restaurants manage online orders and host virtual brands from their existing kitchens, recently received a $120 million investment.

2030 361

2030 Consumer Goods Online Ordering Delivery 361

The Restaurant Group

MAY 31, 2025

What Is Restaurant Email Marketing Simple Definition of Restaurant Email Marketing Restaurant email marketing involves sending targeted, personalized emails directly to your customers. Boost Online Orders Emails streamline the online ordering process with direct links and exclusive online promotions.

Email Marketing 78

Email Marketing Loyalty Program Online Ordering Seasonal Menu 78

EATER

JUNE 4, 2024

For hotspots like Septime or Frenchie , you should call or check online weeks ahead; for more casual dining, call a day or even just a few hours in advance. As more restaurants have moved to online bookings, many also require a credit card deposit as a defense against no-shows. Lunch is generally served from 12:30 to 2:30 p.m.,

Fine Dining 300

Fine Dining Reservations Seating Online Ordering 300

Modern Restaurant Management

DECEMBER 16, 2019

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the great gift of a restaurant gift card, learning about event professionals, top QSR traffic and digital ordering strategies. When they do use them, more than a third (35 percent) say they will splurge and order more expensive items than usual.

2019 322

2019 Compost Mobile Ordering Online Ordering 322

Modern Restaurant Management

MAY 12, 2023

He made sure to recognize customers and address them by name and remember their orders. I wanted to know those who I was serving. I have definitely had good feedback from that and my employees now have embraced it to this day. The food that I serve is top notch and everyday we strive to make food that tastes good and is natural.

Franchise 251

Franchise Franchising Customer Service Fast Casual 251

Modern Restaurant Management

AUGUST 14, 2020

All locations will serve guests via delivery through a virtual kitchen facility. In addition to virtual kitchens meeting lower labor costs, they also offer a fast-track to opening, with a location able to begin serving in just one month. ” Dickey’s is now offering a franchise discount for existing Owners Operators. .

Franchising 474

Franchising Franchise Kitchen Safety Food Safety 474

EATER

JUNE 16, 2020

Operations that remained open the last few months found new ways to serve customers; others are now reopening alongside bars in some states. We just ordered a million different kinds of boxes to find the best one. Online beer retailer Tavour has also seen a bump in business. We never did this before. We never did this before.

Brewery 332

Brewery Back of House Retail Mobile Ordering 332

7 Shifts

FEBRUARY 15, 2022

You post that content online on all those different social platforms. Cummings is a lifer in the industry—a chef-restaurateur turned podcast host for Best Served Creative , where he interviews industry leaders and helps advocate for a better restaurant work environment. It's, it's definitely more true now than it ever has been.

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

MARCH 11, 2020

This edition of MRM News Bites features a double dose from US Foods, SpotOn Transact, DoorDash Kitchens, Virtual Restaurant Consulting, Tripleseat and Gather, wagamama, Toast, The Gluten Intolerance Group, Instawork and StaffMate Online, Procurant and Yellofin, Sift, 7shifts, ParTech, Revel Systems and Como, Kabbage, Bluecrew and Cuboh.

Bar 386

Bar Cash Management Loyalty Program Point of Sale 386

Modern Restaurant Management

FEBRUARY 6, 2020

In addition, her son Naheed brings more than 25 years of experience in restaurant franchising and will serve as CEO of CPK’s Alberta footprint. Earlier this month, Roy Rogers also opened an online store selling fun branded gear to its biggest fans. locations, whether joining us on vacation or business travel. .”

Franchising 383

Franchising Franchise Fast Casual 2019 383

EATER

JUNE 3, 2025

I signed up for about a work-weeks worth of dinner kits , which, for me, meant four meals, each with one or two servings. In order to test the idiot-proof nature of these meals, I made my first dinner after coming home from spontaneous drinks with friends. How much does all of this cost? Is it cheaper than eating out?

Take-out 171

Take-out Delivery 2014 Online Ordering 171

Modern Restaurant Management

JUNE 28, 2024

Customers indicate better performance across most aspects of the full-service restaurant experience — with food order accuracy (92) and waitstaff courtesy and helpfulness (90) leading the way — appreciating restaurants’ efforts to satisfy customers despite inflation.

2024 294

2024 Mobile Ordering White Paper Food Order 294

Modern Restaurant Management

SEPTEMBER 10, 2021

” In order to commit to an effective rollout system-wide, Wing Zone will introduce the new brand at five corporate locations in Las Vegas before implementing at other locations across the country. “The franchisee community behind the brand is so dedicated and passionate, and that was something we definitely wanted to be a part of.

Franchising 471

Franchising Franchise Food Fast Casual 471

EATER

OCTOBER 11, 2023

It feels like the definition of More. But nothing has quite captured the public, or my imagination, like the ’roni cups and ranch, a dish that consists of a brood of charred pepperoni served with ranch dipping sauce. HaSalon, in New York, served a single noodle that was 12 feet long. It’s just pepperoni, dude.

Social Media 324

Social Media White Paper Front of House Take-out 324

7 Shifts

NOVEMBER 5, 2019

It gives you a strong online presence when potential customers are searching for nearby restaurants. After it’s verified, your listing will go public and will start generating online and foot traffic for your restaurant. Reservations, Order Ahead, and Menu URLs These URLs help users to engage with your restaurant before their visit.

Website Management 253

Website Management Customer Service Customer Experience Book 253

Modern Restaurant Management

DECEMBER 19, 2023

Solutions that specifically targeted the guest experience, from ordering to payment to on- and offline interaction, took priority. – Peter Kellis, Founder and CEO of TRAY We think one of the most prevalent characteristics of 2023 for the restaurant industry is consumers’ definition of “value.”

2023 294

2023 Front of House Customer Experience Customer Service 294

Modern Restaurant Management

NOVEMBER 2, 2021

The new restaurants — as well as upgrades to existing locations — will adapt the company’s new, modern, and inviting “Fresh Forward” design and meet the needs of today’s consumer with comfortable guest indoor dining spaces as well as numerous delivery and order ahead options, with a strong digital first strategy.

Franchising 450

Franchising Franchise Leadership Beverage 450

Modern Restaurant Management

FEBRUARY 10, 2020

We look forward to continuing to innovate and find ways to make ordering plant-based at Taco Bell even more accessible at a great value,” said Taco Bell Corp Chief Food Innovation Officer Liz Matthews. “We’re thrilled to become a preferred supplier to Sodexo, which serves over 75 million consumers each day.

Hospitality 459

Hospitality Food Consumer Goods 2019 459

EATER

JULY 30, 2020

Stories like these serve as reminders that foods outside of whiteness are at odds with an imagined “American” readership, for whom these foods remain distant and other. In curating this online presence, writers and other creators are often pushed to flatten themselves into an easily legible extension of their identity.

Social Media 356

Social Media Employee Relations Magazine Food Order 356

ChowNow

OCTOBER 2, 2024

With that kind of an audience, an online presence is vital for restaurants to attract new customers and re-engage existing ones. Additionally, customers respond positively to restaurant interaction on social media and are 66% more likely to order again. Promote your preferred ordering channels. Who’s Using Instagram?

Social Media 195

Social Media Marketing Entertainment Online Ordering 195

Restaurant365

FEBRUARY 25, 2020

While many restaurant owners would like a definitive answer to this question, the average restaurant profit margin varies widely across different types of restaurants. Fast casual restaurants, also known as fast food or quick service restaurants, involve ordering at a counter or doing some level of self-service.

Loyalty Program 183

Loyalty Program Point of Sale Fast Casual Online Ordering 183

Modern Restaurant Management

JANUARY 13, 2023

“After 36+ years of serving innovative, California inspired cuisine, we are proud to have built an incredibly loyal and supportive CPK guest community, so we wanted to do something to show our appreciation as we kick off the new year,” said Ashley Ceraolo, SVP of Marketing at California Pizza Kitchen. ” The Royal Silencer.

2023 251

2023 Menu Back of House Seasonal Menu 251

Perfect Daily Grind

JUNE 29, 2022

Even for more experienced baristas, busy rushes can be stressful to manage – especially if you need to focus on making sure that you are consistently serving high-quality coffee. For coffee shops and other hospitality businesses, a rush is when a large number of customers order over a short period of time. Optimising workflow.

Customer Service 193

Customer Service Online Ordering Customer Experience Food Order 193

Restaurant Clicks

MAY 16, 2021

Order Online. Serving modern American cuisine, this local restaurant takes on a historical theme with its decor and building, which was built in 1743. Serving modern American cuisine, this local restaurant takes on a historical theme with its decor and building, which was built in 1743. Order Online.

Food 146

Food Online Ordering Fast Casual Food Order 146