Culinary Cues

DECEMBER 1, 2019

Every year, this weekend is the official time to celebrate small businesses. In preparation for the holiday gift giving season it was somehow decided that it was appropriate to recognize those private businesses within your community by stopping in to say hello, thank them for all that they do, and spend a little money.

Small Business 414

Small Business Customer Experience Customer Service Seasonal Menu 414

Modern Restaurant Management

JANUARY 30, 2024

There’s an art to scaling any small business intelligently. Typical restaurant KPIs involve monitoring costs around food, labor and supplies, pricing adjustments, table turnover rates during peak periods, customer wait times, promotion effectiveness, brand sentiment on review sites, and training completion rates.

Leadership 194

Leadership Small Business Cash Management Customer Experience 194

BNG Point of Sale

SEPTEMBER 7, 2021

How To Improve Restaurant Service and Win Back Customers . Before entering a restaurant, most customers and restaurant guests already have certain assumptions and expectations in mind. Customers rely on restaurants for good service and great guest experience, which includes tasty food and the type of service attached to it.

Customer Service 52

Customer Service Point of Sale Customer Experience Loyalty Program 52

Culinary Cues

OCTOBER 24, 2020

Consider this – the menu is the most important component of a successful restaurant and once designed it can, and should, impact every other aspect of the business. Far too many times the menu takes a back seat to all other planning that will lead to serious miscalculations along the way. It is their business after all – right?

Menu 391

Menu Seasonal Menu Front of House Café 391

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. When working in a restaurant, management must utilize a variety of skills to run a successful business. The restaurant industry is one of the toughest businesses to work in.

Management 151

Management Management Back of House Customer Service 151

7 Shifts

JULY 10, 2020

Here’s how to plan your restaurant’s grand opening (or re- opening) to get back to business with a bang. Set a goal for your restaurant’s grand opening—whether it’s seating capacity, an order volume, or revenue for your first day back in business. 1 Set goals for the event ?? Plan your staffing ?????

Events 351

Events Social Media Kitchen Safety Seating 351

7 Shifts

OCTOBER 21, 2021

Restaurant concepts define the overall theme or idea behind a restaurant, including cuisine, service style, music, and menu design. These restaurants take orders through online apps and use 'ghost kitchens' or virtual kitchens that offer virtual menus to take-out customers. What is a restaurant concept? Fast Food Chains.

Fast Casual 370

Fast Casual Food Truck Casual Customer Service 370

Culinary Cues

AUGUST 4, 2022

Pride in doing things right is a tremendous motivator for employees, owners, and customers and a lack thereof catches up pretty quick. Restaurants are busy now, much of it is pent up demand from two years of partial lockdown due to the pandemic. It is all very troubling even though these restaurants may be busy at the moment.

Front of House 331

Front of House Coaching Uniforms Back of House 331

Culinary Cues

DECEMBER 20, 2021

There is another casualty in the restaurant business – one that is far more detrimental than the loss of another corner operation. We are witnessing the death of service to those who service the end consumer. If any part of this service formula is broken, then the chef’s hands are tied. Extended credit?

Point of Sale 415

Point of Sale Food Supply Supplies Small Business 415

Culinary Cues

FEBRUARY 20, 2024

Look around you and try to dissect those businesses and individuals who are successful at what they do. It’s the same with nearly everything in life, especially businesses that provide a product or entertainment service. Chances are, these are the players who refuse to lock themselves into the groove of always playing it safe.

Coaching 354

Coaching Small Business Café Entertainment 354

Modern Restaurant Management

JUNE 10, 2020

In the restaurant business, this also means a dip in sales, but restaurateurs are mostly undaunted. It’s the perfect slow-down to tweak recipes and menus, do some deep cleaning, or consider fresh ways to change up the customer dining experience. One thing is for sure—the industry was not prepared for a pandemic. Inside Out.

Outdoor 219

Outdoor Seating Customer Service Small Business 219

Culinary Cues

JANUARY 4, 2021

BEING BORN WITH THE GIFT OF VISUALIZATION – Steve Jobs was always able to envision devices and services that only he knew the world would need before they came to that realization. In the end, the restaurant business did not have the resources or the wherewithal to weather this storm. The taxi business was re-invented.

Customer Service 448

Customer Service Customer Experience Hotels Small Business 448

Modern Restaurant Management

AUGUST 5, 2021

As the world grapples with the next wave of COVID-19, businesses are confronted with product and labor shortages, a sudden increase in ecommerce and a variety of shifting consumption patterns. Look for an expansion of physical and digital accommodations to support delivery service (like more parking spaces and pickup lockers).

Food Truck 212

Food Truck Retail Mobile Ordering Food Safety 212

7 Shifts

DECEMBER 17, 2020

The ideal customer for your business is the one who comes back time and time again. When it comes to getting people in the door, it’s always easier to get someone back then to find brand-new customers. Retaining an existing customer is five times cheaper than acquiring a fresh face. How to measure customer retention.

Loyalty Program 370

Loyalty Program Social Media Email Marketing Customer Service 370

SpotOn

MARCH 19, 2024

March 19, 2024 —  SpotOn , the top-rated software and payments partner for restaurants and small businesses, has been named to Fast Company’s prestigious list of the Most Innovative Companies for 2024. The international award is open to businesses around the world. SAN FRANCISCO, Calif.,

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2024 Innovation Email Marketing Point of Sale 98

Culinary Cues

DECEMBER 26, 2020

So, as we close out on 2020 – here are some reflections and outcomes in the past that we might learn from. [] A DRAMATIC EVENT, BEYOND OUR CONTROL HAS SHUT THE DOOR ON RESTAURANT BUSINESS. During each of these events small businesses like restaurants have been challenged to stay afloat, yet alone grow.

Fine Dining 477

Fine Dining 2008 Kitchen Safety Customer Experience 477

7 Shifts

OCTOBER 15, 2020

“The Restaurant Revitalization Program is a reminder of what can be achieved when the public and private sector come together to help strengthen communities by addressing inequity with reforms and bolstering struggling businesses. Rent is the only thing that’s a constant burden on the business.

2020 285

2020 Restaurant Law Fine Dining Outdoor 285

Future Food

OCTOBER 5, 2021

EMBRACING CHANGE TO SURVIVE AND MAXIMISE FOOD SERVICE SALES. However, creative food and hospitality operators have managed to innovate, stay agile, plan for the end in sight and have reinvented their business in order to prepare for the huge demand that has been building up and will let rip once the lockdowns end.

Food 144

Food Café Customer Service Communication 144

Modern Restaurant Management

DECEMBER 23, 2020

Restaurant design, kitchens, and the dining customer experience has been changing over the past few years and with the COVID pandemic, it may be changing again. Some trending concepts over the past several years have included more open seating, high ceilings, and exposed structure concepts. With the current climate of the U.S.,

Design 207

Design 2021 Outdoor Brewery 207

LevelUp

OCTOBER 14, 2019

In its early years, digital ordering provided an opportunity to access tech-savvy customers and boost sales. As takeout sales outpace dine-in sales, many restaurant brands are innovating to accommodate off-premise customers — or even prioritize them. Source: Tri-Cities Area Journal of Business ). Source: CBS News ).

Seating 66

Seating Ordering Mobile Ordering Loyalty Program 66

Clover - Restaurants

MAY 21, 2024

Business travelers? They’ll fill bar seats that other customers may find less desirable, quietly relax or have a friendly chat with the bartender, and happily consent to upsells, as they’re often paying with a company per diem. Your job is to make them feel welcomed and enticed when they interact with your business online.

Travel 52

Travel Tourism Social Media Website Management 52

7 Shifts

OCTOBER 31, 2022

A restaurant business plan is one of the most (if not the most) essential elements in getting a new restaurant off the ground. There are a few reasons for this: A business plan is typically the first thing any lender or investor will want to look at. What is a Restaurant Business Plan? Restaurant Business Plan Sample Outline.

Point of Sale 397

Point of Sale Back of House Document Download 397

7 Shifts

APRIL 3, 2020

By now, many states and provinces have either mandated reductions in seating or the closure of dining areas, with most restaurants turning to takeout and delivery. So here’s the question a lot of restaurateurs are asking: how do you start drastically cutting expenses to give your business the best chance of recovery?

BOH 368

BOH POS Influencer Point of Sale 368

Modern Restaurant Management

JUNE 27, 2022

Restaurant customers do everything from their phones. A QR code menu can be the first step toward protecting your customers and staff from E.coli and S. If you offer an exclusive coupon for accessing the menu digitally, customers will forget about the paper menus even quicker. They’re More Cost-Efficient.

Online Ordering 198

Online Ordering Customer Service Fast Casual Recycling 198

Web Diner

JANUARY 30, 2019

But, when it comes to customers and seating arrangements, that couldn’t really be further from the truth. While more customers mean more service – which then, in turn, means more profit -, it’s absolutely vital to take into consideration that clients are interested not only in the food but also the experience it comes with.

Seating 48

Seating Fine Dining Customer Experience Customer Service 48

Modern Restaurant Management

JANUARY 8, 2024

QSRs Shift Focus from Slow-Paced Dining to Swift, Transactional Experiences Quick Service Restaurants (QSRs) are reimagining their dining spaces to prioritize speed, convenience, and personalization over traditional, slow-paced dining experiences. Read the first part, here. For the second part, click here.

2024 210

2024 Loyalty Program Cash Management Customer Experience 210

SpotOn

MARCH 11, 2024

Walk into any great restaurant or bar and you’ll encounter a hospitality team that not only serves tasty food and libations but also provides top-notch service. Unfortunately, some of the big businesses that “serve” restaurants don’t always seem to feel the same. I want restaurants to be profitable.

Point of Sale 98

Point of Sale Customer Experience Customer Service Bar 98

Modern Restaurant Management

APRIL 27, 2022

As you may know, Mother’s day is one of the busiest days for full-service restaurants, often resulting in huge crowds, long wait times, and an overwhelmed staff. If you aren’t prepared for the huge rush, customers may grow impatient, leave bad reviews, and be reluctant to return in the future. Be Prepared to Put Out Fires.

Management 208

Management Management Customer Experience Reservations 208

Indoor Media

MARCH 29, 2021

Cartvertising, IndoorMedia’s shopping cart advertising program, places your business on the baby seat and nose portions of grocery store shopping carts. You can think of these custom-designed, full-color advertising campaigns as small-scale billboards that turn your business into a local celebrity! Repetition .

Advertising 148

Advertising Front of House Seating Small Business 148

Modern Restaurant Management

APRIL 20, 2022

The ancestors of the first semi-automatic machines to serve food and drink are still in use today, though instead of restaurants and bars, we see them in public spaces, perhaps small shops. Employee turnover rates are one of the highest in the catering industry, though the top services stand out with excellent retention rates.

Mobile Ordering 198

Mobile Ordering Food Order Employee Relations Customer Service 198

Modern Restaurant Management

AUGUST 10, 2021

Some establishments are trying to pass on these costs to customers by increasing their prices, causing disgruntlement among their long-standing patrons. For self-service set-ups, diners can place their orders at the kiosk, make payment and then collect their trays or parcels from the allocated counter or window. A Long-Term Solution.

Ordering 236

Ordering Recruiting Employee Relations Food Order 236

Modern Restaurant Management

JULY 22, 2021

Let’s observe some of the established ones that emerged in the restaurant industry in the past year – and won’t fade away any time soon: Customer Habits Have Changed, Undeniably. Restaurants will have to continue providing exceptional service in terms of technology, too. Online Ordering Will Continue to Thrive.

Allergens 204

Allergens Online Ordering Fast Casual Food Safety 204

Modern Restaurant Management

JUNE 24, 2021

Day-to-day demands – coupled with all of the FOH and BOH duties – can be simply too overwhelming for many small restaurant owners. However, having a strategic and effective digital marketing plan in place allows local restaurants to attract new customers and retain the ones they already have. Can customers find you?

Marketing 197

Marketing Social Media Mobile Ordering Website Management 197

Modern Restaurant Management

JUNE 17, 2020

As restaurants across the nation begin to reopen for business, there are many challenges that they will face for the first time. Business as usual is a thing of the past! Business Continuity is Key to Your Branding, But How do You Continue to Promote Your Brand When the Rules of Doing Business Have Changed So Drastically?

Employee Relations 192

Employee Relations Food Safety Small Business Government 192

Modern Restaurant Management

APRIL 2, 2020

At this point, the story is global – businesses in communities around our country and world have shuttered, many at the direction of local, state or national governments as we battle the COVID-19 pandemic. Explore Creative New Ways to Deliver Your Product or Service. new customer base during and even after the quarantine ends.

Social Media 154

Social Media Small Business Customer Service Cash Management 154

The Restaurant Group

JULY 29, 2022

Your layout determines how many customers you can accommodate, how much space you’ll need for kitchen equipment and storage, and how employees will move within your space. The layout of your restaurant also impacts your customer experience. A crowded seating or work area is unpleasant and may even be unsafe. The Takeaway.

Kitchen Safety 78

Kitchen Safety Seating Restaurant Law Food Safety 78

Modern Restaurant Management

MARCH 19, 2020

Listen to experts from legal, business, and marketing to join us to discuss the lasting implications of the coronavirus outbreak. I closed my own restaurant, Mezze Bistro + Bar, and it was heartbreaking,” said Bo Peabody, Co-Founder and Executive Chairman at Seated, and a restaurateur with more than 20 years of experience.

Loyalty Program 131

Loyalty Program Seating Email Marketing Restaurant Law 131