Modern Restaurant Management

OCTOBER 13, 2024

In quick-serve restaurants, there has also been a marked uptick in digital kiosk usage. In quick-serve restaurants, staff can focus on preparing food rather than taking orders. Security : Compared to cellular, public Wi-Fi can be insecure, which puts customer data at risk. Given that three-quarters of U.S.

Marketing 449

Marketing Tip Distribution Mobile Ordering Customer Experience 449

Modern Restaurant Management

OCTOBER 26, 2023

Modern payment solutions that provide the ultimate convenience and enable customers to order and pay how they prefer are on the rise this holiday season, empowering restaurants to deliver an improved experience without sacrificing the quality of service. In the U.S.

Customer Experience 474

Customer Experience Mobile Ordering Loyalty Program Point of Sale 474

Modern Restaurant Management

SEPTEMBER 23, 2020

. "We're very impressed with their quality of execution, product cadence and customer centric approach in these unprecedented times.” Restaurants have been pivoting to reach and serve customers in new ways, and retailers have been seeing the lines blur between brick and mortar and e-commerce. .”

Serving 517

Serving White Paper Food Recycling 517

Modern Restaurant Management

DECEMBER 5, 2024

Just as a chef elevates a signature dish with bold, unique flavors that please the senses, the right glassware can enhance the presentation of drinks and food, creating a visually engaging experience for customers. High-end wine glasses that enhance the drinking experience are filling a market gap left post-COVID.

Fine Dining 405

Fine Dining Consumer Goods Presentation Seasonal Menu 405

Modern Restaurant Management

OCTOBER 28, 2024

Digital transformation has completely reshaped how we serve customers and empower employees, but the stakes are higher than ever. From personalized customer experiences to unlocking operational efficiencies, technology is the fuel driving the next era of restaurant success. The solution? Get back to basics.

Point of Sale 445

Point of Sale Customer Experience Technology 2024 445

Modern Restaurant Management

APRIL 18, 2025

” The more restaurants use AI to automate tasks that aren’t core to their business, the more they can reinvest time where it matters—serving guests. A well-run kitchen means fewer mistakes, less staff burnout, and better guest experiences. We should think about these types of patterns any time we say “AI.”

Airlines 434

Airlines Hospitality Waste Food Order 434

Modern Restaurant Management

NOVEMBER 19, 2024

I often travel alone as a result of my career, and business travel is changing too: for many companies, having large numbers of employees traveling isn’t financially prudent – but being a solo diner doesn’t mean our expectations around our dining experience have changed. Just the “cover count.”

Customer Experience 450

Customer Experience Fine Dining Seating Catering 450

Modern Restaurant Management

DECEMBER 26, 2024

Technology: The Double-Edged Sword Technological innovation continues to redefine the restaurant industry, offering tools to enhance efficiency and improve the customer experience. Meanwhile, AI is being deployed to personalize guest experiences, handle reviews and even follow up with patrons to encourage repeat visits.

2025 418

2025 Management Management Insurance 418

Culinary Cues

MAY 12, 2025

Meticulously clean kitchens; pristine, starched chef whites; the very best equipment and ingredients from around the world. Now, make sure that the vegetables on the sandwich are at their peak and reflective of the season: dont serve raw tomatoes outside of July and August. Make the tomato an experience.

Fine Dining 348

Fine Dining Seasonal Menu Front of House White Paper 348

Modern Restaurant Management

DECEMBER 31, 2024

“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”

2025 450

2025 Beverage Fine Dining Guest Recovery 450

Modern Restaurant Management

JANUARY 2, 2025

Pizza restaurants are poised to continue their evolution this year and incremental changes, especially in the areas of artificial intelligence, operational efficiency and customer preferences, will create both challenges and opportunities for pizzeria owners. This not only frees up labor but also reduces order errors.

2025 251

2025 Online Ordering Franchise Franchising 251

Modern Restaurant Management

NOVEMBER 11, 2024

Tipsy is a real robotic bartender at the Miracle Mile Shops in Las Vegas, mixing drinks for customers as we speak. The Tech That’s Already Here Automation in restaurants isn’t just about robots bringing food to your table or mixing drinks; it’s about redefining the dining experience altogether.

Front of House 450

Front of House Food Order Seating Customer Experience 450

Modern Restaurant Management

MAY 5, 2022

Cryptocurrency has real-world applications in the food industry, with restaurants using it to create new and exciting foods for their customers and find ways to use crypto as payments. Quiznos teamed up with digital asset provider Bakkt to allow customers to pay in Bitcoin. Enhancing customer experience. Camboflare.

Serving 472

Serving Loyalty Program Food Supply Point of Sale 472

Modern Restaurant Management

DECEMBER 18, 2024

It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. The question now becomes – how to make sense of that data and use it to elevate the dining experience. consumers now use digital wallets as they seek a convenient, contactless payment experience. Data, Data, Data.

2025 419

2025 Loyalty Program Social Media Fast Casual 419

Modern Restaurant Management

JUNE 12, 2025

For many restaurant owners, delivery has become critical for profitability, especially as customer demand increases. Unfortunately, due to strain on resources, most restaurant owners no longer believe they can offer their customers a positive direct-delivery experience. Others worry about how smooth the experience will be.

Delivery 221

Delivery Customer Experience Mobile Ordering Food Order 221

Modern Restaurant Management

APRIL 7, 2025

A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. It’s no secret that restaurants with more than one location depend on standardization to thrive.

Loyalty Program 282

Loyalty Program Mobile Ordering Customer Experience Customer Service 282

Modern Restaurant Management

JULY 11, 2023

Customers could find menus online, earn rewards and pay their checks — all with a simple scan. And today, customers still appreciate that convenience. Customers access a digital menu through their smartphone camera and place orders without reviewing physical menus or interacting with servers.

Customer Experience 316

Customer Experience Ordering Customer Service Online Ordering 316

Modern Restaurant Management

APRIL 24, 2025

The Untapped Power of Music In an era of fierce competition in the restaurant and hospitality sectors, curating an unparalleled guest experience isn’t just beneficial, it’s essential for turning reserved seats into lasting memories. This study with a major global restaurant chain analyzed 1.8 Human curation is tedious work.

License 251

License Fine Dining Customer Experience Dine-in 251

Modern Restaurant Management

MARCH 26, 2020

The return on that well-considered investment in interactive menus, guest Wi-Fi, or networking equipment deployed to improve food delivery, however, depends heavily on how the technologies perform day to day. Restaurants’ technology infrastructure has become more complex and the network even more vital to the customer experience.

Technology 546

Technology Guest Recovery Customer Experience Equipment 546

EATER

MAY 14, 2025

Whether served raw on the half-shell, chargrilled, or Rockefeller style, theres no denying the briny appeal of a perfect fresh oyster. Equipment, too, is a major issue in Fingers operation. Gulf oysters are larger, and most customers prefer a smaller oyster, one that can be eaten in a single bite. The raw bar is getting pricier.

Pricing 285

Pricing Equipment Consumer Goods Bar 285

Modern Restaurant Management

APRIL 17, 2025

He saw an opportunity to create a platform that better served restaurants. What started as a way to help high-end restaurants reduce no-shows has evolved into a comprehensive platform serving diverse hospitality businesses, from boutique wineries to large hospitality enterprises.

Reservations 251

Reservations Fine Dining 2024 2023 251

Modern Restaurant Management

JULY 23, 2024

But beyond its legal necessity, ensuring compliance with employment laws is critical to shaping a better experience for employees and customers alike. Instead, they should see it as an opportunity to start an important conversation about the employee experience. Restaurants face a multifaceted compliance situation.

Restaurant Law 508

Restaurant Law Employee Relations Kitchen Safety Customer Experience 508

7 Shifts

NOVEMBER 15, 2024

After all, it’s not just the quality of your food that can keep customers coming back — 73% of diners base their satisfaction on the quality of service they receive. Your staff, especially your restaurant manager, plays a crucial role in the overall dining experience. Hiring the right people can make or break your business.

Leadership 195

Leadership Management Management Operations 195

Modern Restaurant Management

JANUARY 3, 2025

To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. For restaurateurs, the message is clear: in 2025, your space is no longer just where food is prepared and served.

Fast Casual 251

Fast Casual 2025 Design Customer Experience 251

Modern Restaurant Management

JANUARY 9, 2025

With electricity costs averaging 16 cents per kWh in the United States, they serve as a formidable solution in intermittent applications, such as outdoor winter patios, where convenience outweighs long-term infrastructure costs.

Outdoor 386

Outdoor Brewery Seating Small Business 386

ChowNow

APRIL 4, 2025

For a long time, third-party delivery apps seemed like the easiest way to get your restaurant online and in front of new customers. And for many restaurants, they still serve a purpose. This means customers place orders through your own website or appnot a third-party platform. Lets take a closer look.

Ordering 195

Ordering Online Ordering Mobile Ordering Customer Experience 195

Modern Restaurant Management

NOVEMBER 22, 2021

Amid all the unknowns COVID-19 has served up over the past year and a half, a few certainties have emerged. Restaurants need all the help they can get today to entice guests, make them feel safe and comfortable, create a memorable experience and earn their repeat business. Referrals are just as important for restaurants as reviews.

Sustainability 568

Sustainability Guest Recovery Customer Experience SEO 568

7 Shifts

NOVEMBER 14, 2024

There was a time when 70% of F&B employees didn’t receive training for customer service. Without the right training, even the best menu or ambiance can fall short due to poor service, leading to dissatisfied customers and lost revenue. A well-structured restaurant training program will let you turn this around.

Training 195

Training Kitchen Safety Food Safety Customer Service 195

Modern Restaurant Management

APRIL 9, 2025

But maintaining compliance is about more than reducing legal risk and the subsequent costs: it’s crucial to creating a better experience for both employees and customers. To promote a good employee experience as well as a healthy bottom line, compliance must be more accurate and efficient.

Restaurant Law 282

Restaurant Law Employee Relations Food Safety Training 282

Modern Restaurant Management

SEPTEMBER 13, 2023

They often have to rely on historical data to forecast customer demand, and typically can’t take into account the impact of weather and other local events on demand. The ongoing volatility of customer behavior coupled with manual schedule development creates headaches for managers, especially with ongoing staffing shortages.

Management 520

Management Management Customer Experience Communication 520

Modern Restaurant Management

FEBRUARY 11, 2020

Really, wherever food and beverage has an intentional focus on quality and customer experience, fine tea has a rightful place – just like wine and craft beverages. Or, consider your customers waking up in your hotel to find a selection of functional energy-lifting teas at their fingertips, which make for a luxurious morning.

Fine Dining 576

Fine Dining Hotels Consumer Goods Beverage 576

Modern Restaurant Management

SEPTEMBER 15, 2020

” The COVID-19 pandemic—more than any contentious customer or kitchen catastrophe—is putting that skill to test. But, those that embrace technology will be best equipped to weather the pandemic. A prerequisite for working in the restaurant industry is often to be “quick on your feet.” No-Touch Menus.

Technology 600

Technology Guest Recovery Kitchen Safety Social Media 600

Modern Restaurant Management

NOVEMBER 15, 2024

. “Our new store design marks a pivotal moment in our brand’s evolution, serving as a cornerstone for our growth and the next chapter of our journey,” said Tony Libardi, Co-CEO & President of Marco’s Pizza. Our aim was to enhance the guest experience while strengthening and streamlining operations.

Mobile Ordering 221

Mobile Ordering Design Customer Experience Online Ordering 221

Modern Restaurant Management

MARCH 11, 2025

Digital not only powers seamless experiences but also unlocks guest data that can elevate hospitality across all touchpoints, both digital and in-person. The customer's needs always come first, even though my prices continue to rise. That's why we instituted lower-priced lunch specials and made other adjustments.

Front of House 221

Front of House Loyalty Program Recruiting Customer Experience 221

Modern Restaurant Management

MAY 2, 2025

With 70 percent of operators struggling to fill job openings and 45 percent reporting they don’t have enough staff to meet customer demand, according to the National Restaurant Association. These technologies help streamline operations, lighten the workload for staff, and create a better experience for both employees and customers.

Technology 251

Technology Mobile Ordering Front of House Back of House 251

Modern Restaurant Management

FEBRUARY 14, 2025

Convenience and a wide range of options have emerged as key purchasing drivers, providing significant opportunities for innovation to ensure more inclusive and seamless payment experiences. Verticalized, Personalized Payments Catering to diverse customer preferences is critical in today’s market.

2025 275

2025 Sustainability Transportation Travel 275

Modern Restaurant Management

JUNE 24, 2020

Wally Sadat, CMO of The Kebab Shop, a chain of restaurants in California and Texas, has been using On-Demand Delivery for Square Online Store during our beta test and said it helped him manage costs and retain customers during recent months. Sellers can pass this fee entirely to the buyer or offer custom delivery promotions.

Guest Recovery 539

Guest Recovery Mobile Ordering Kitchen Safety Food Safety 539