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As the restaurant industry moves into 2025, design is taking center stage as a key driver of guest experience, operational efficiency and brand storytelling. Positioning the bar as a brand extension and understanding the role it plays within the experience is a critical component.
Usually, unexpected design challenges leave owners frustrated. Unfortunately, this often results in headaches, lost revenue, and extended downtime However, 3D modeling and design technology are ushering in a much-needed revolution in managing renovations, giving a much-needed solution for simplifying the process.
Understand the Basics of Tip Distribution Before creating or adjusting your tipping policy, understand the typical roles involved and how tips are usually distributed: Waitstaff: Often the primary recipients of tips as they interact directly with customers. kitchen staff, bartenders) significantly contribute to customer satisfaction.
They must also focus on creating memorable experiences for customers at every touchpoint. 60% of guests who have a positive experience are likely to dine at a restaurant more frequently. Knowing these customerexperience factors can help you create a positive and welcoming environment that will keep guests coming back for more.
With so many people leaving the industry, restaurants stepped up—raising wages, creating new opportunities, and doubling down on the employee experience. Similarly, AI-driven thermostats will optimize indoor climates, enhancing the comfort of both staff and customers while balancing energy usage.
A restaurant’s design is a guest’s first impression, setting the stage for the experience to come. When creating an elevated dining space, it’s critical for there to be a meeting of the minds between the chef and designer that culminates in a setting that is reflective of the chef’s vision and taste.
By finding unique ways to incorporate ingredients and cultural traditions, restaurants can not only strengthen their offerings and satisfy guests but also go a step further to create a sense of belonging and respect within a community, inspiring customers to keep coming back.
With 59 percent of customers hanging up after calling in and waiting for a minute or less, according to Linga, restaurants are missing out on a lot of business. The average restaurant operating a sit-down dining experience can miss 15-30 percent of incoming calls on average, with that number possibly being even higher during busy hours.
The world’s largest 3D-printed restaurant interior design recently debuted at MYATA Platinum Lounge, a hookah lounge with a restaurant and bar in the C2 Licensed District in Dubai's City Walk. The lounge boasts innovative lighting that enhances the sensory experience. How did this project come about, and what was the process?
Just as a chef elevates a signature dish with bold, unique flavors that please the senses, the right glassware can enhance the presentation of drinks and food, creating a visually engaging experience for customers. High-end wine glasses that enhance the drinking experience are filling a market gap left post-COVID.
Just like a well-crafted mission statement will help guide your business decisions, identifying and understanding your target customers and competitors through restaurant market research will give your business a competitive edge. Do you want to find out which food items your customers love the most?
The uniforms worn by staff, from kitchen to counter, represent your brand in every customer interaction, making apparel a strategic business decision rather than merely an operational requirement. Strategic use of color should inform uniform design decisions.
"Merchandise is more than just a revenue stream — it’s a way to deepen the connection with your customers and expand your brand’s reach." Merchandise became a natural extension of this vision, offering customers a way to carry the brand with them and become ambassadors for the experience.
Tableside caviar service A prosciutto cart An authentic kaiseki tasting experience and members-only Japanese whiskey lounge Tableside s’mores These are just a few examples of ways restaurants across the country are hoping to attract guest by elevating the dining experience and creating a vibe highlighted by superior food and presentation.
To learn how these layouts can help maxmize efficiency while still providing optimal guest experience, Modern Restaurant Management (MRM) magazine received insights from Aleksandra Kaplan, partner at Swan Dive Design Studio. Among her design tips: Form Must Follow Function, Go Big in Little Ways and Design to Grow.
Tipsy is a real robotic bartender at the Miracle Mile Shops in Las Vegas, mixing drinks for customers as we speak. The Tech That’s Already Here Automation in restaurants isn’t just about robots bringing food to your table or mixing drinks; it’s about redefining the dining experience altogether.
It is atop the list for restaurants looking to modernize, differentiate, and elevate experiences. The question now becomes – how to make sense of that data and use it to elevate the dining experience. consumers now use digital wallets as they seek a convenient, contactless payment experience. Data, Data, Data.
They appreciate brands that engage with them online and offer seamless digital experiences – both online and in-store. Desire for New Experiences : This generation is adventurous and loves exploring new foods and flavors. What should restaurants be doing now to better engage with a Gen Z customer base online and in person?
Many restaurant operators have misconceptions about average order volume (AOV) and how it works, making statements like: I need more customers to make more money. In fact, boosting AOV is one of the easiest and most effective ways to increase revenue while improving the customerexperience for your guests.
I often travel alone as a result of my career, and business travel is changing too: for many companies, having large numbers of employees traveling isn’t financially prudent – but being a solo diner doesn’t mean our expectations around our dining experience have changed. Just the “cover count.”
Despite advanced technologies, restaurant architectural design processes have not evolved. While other industries have redefined and recreated themselves through digital transformation, architectural design, and processes have largely remained unchanged.
Cooking should be fun and designed to make all involved happy. Make the tomato an experience. Youre a chef, dont take the easy route of buying pre-cooked cold cuts for your meat roast, smoke or braise your own; make it your signature and let the customer see the product being sliced in front of them. Choose your oven wisely.
“Through expansive experiences that inspire our guests paired with the ambiance of the space and the food on the plate, we’re setting new standards for the industry and creating truly spectacular moments for all who enter our restaurants and bars.”
Too often, what customers found was a clunky experience marked by poor scanning results, slow click-throughs and the need to download third-party apps just to engage with the expected content. Just when it seemed QR codes might go the way of the pager or MySpace, improvements in design were followed soon after by the pandemic.
Diners are looking for a better overall experience, from streamlined ordering to more inviting restaurant environments. This reinforces that consumers increasingly value the customization, control, and frictionless experience kiosks provide, and are actively seeking them out as part of their ideal ordering journey.
A customer in Miami should bite into the same perfectly seasoned burger that delights diners in Seattle. Reliable experiences build brand loyalty, and systemic processes lead to reliable profit margins. It’s no secret that restaurants with more than one location depend on standardization to thrive.
For a deeper dive into brand messaging, strategy, and authenticity, creating unified guest experiences, and the orchestration of physical and experiential touchpoints, Modern Restaurant Management (MRM) magazine reached out to The Plaid Penguin’s Founder and Sir Idea Man Joe Haubenhofer. A strong restaurant brand goes beyond a logo.
Countless studies support the value of music in restaurants and hospitality in helping to create a customerexperience. One study from 2019 from HUI Research suggests that music is not only a key part of creating a restaurant’s brand experience, but choosing the right music can actually lift sales by almost 10 percent.
In California, annual fees for a liquor license can also reach up to $1M, depending on factors like operating hours, customer policies, and whether the establishment offers on-site brewing. This trend highlights a shift in consumer behavior, with dining places increasingly seeking unique experiences rather than just a meal.
Inconsistent CustomerExperienceCustomerexperience is the lifeblood of any catering business. Consider a scenario where two different clients have vastly different experiences with your service. If your service is inconsistent, it can damage your reputation and hinder growth.
At this time of year, guests want to get all wrapped up in sharing festive and fun experiences with friends and family, while restaurant operators want to provide joy and goodwill to boost traffic and revenue. What is the process of organizing pop-ups that fit the brand? ’ Then match it across your brand standards and adjust.
The result: a smarter, more agile, and more responsive restaurant industry.George Wetz, CEO of Yumpingo and now General Manager of BBIs guest experience business unit, summed it up: Weve partnered with Black Box since 2022 and have been consistently impressed by their innovation pace and product vision.
based architecture and design firm / /3877, newly-available real estate offers prime locations and cheaper rent for fast casual restaurants such as taco shops and upscale burger joints. However, with prices rising, customers are choosier about where they spend their money. According to the hospitality experts at Washington D.C.-based
Infrared Solutions Infrared heaters are among the most popular electric heating solutions in challenging environments as they are designed to provide comfort and warmth no matter what the forecast brings. Efficient electric heaters extend your patio season, improve customer comfort, and encourage longer stays and higher spending.
Fake orders can lead to lower ratings and poor customer reviews, which diminishes the credibility of genuine restaurants and reduces consumer trust. Additionally, the inflated order volumes from fraudulent accounts can push legitimate restaurants lower in search rankings, causing them to lose visibility and customers. In 2023, over 1.5
Running a restaurant isn’t just about crafting the perfect plate or creating an unforgettable experience for your guests, it’s about making money. But behind the friendly smiles and occasional free merch is a strategy designed to make them as much money as possible. Here’s an example from my own experience.
While the family-owned and operated firm has evolved from a public relations boutique into a full-service digital and design agency, their main vision has remained: helping food companies tell their stories and connect with the right audiences. However, these challenges also create opportunities for synergy.
For restaurant operators, these challenges underscore the importance of thoughtful decisions that boost efficiency and drive customer retention. Data-backed loyalty programs, in particular, present a key opportunity for marketers to foster deeper customer connections in 2025. Start small by choosing technology that connects easily.
Providing a seamless, enjoyable restaurant experience is essential for long-term success. Heres how to craft an experience that leaves customers delighted and eager to return. Provide digital menus or physical copies that are clear and well-designed. Warm Welcome and Atmosphere First impressions are powerful.
The COVID-19 pandemic has brought endless changes to the restaurant industry, but perhaps the most significant has been the rise of the contactless dining experience. With customers opting for alternatives to dine-in, restaurants adapted to build solutions to offer takeout, delivery and curbside pickup options.
. “Our new store design marks a pivotal moment in our brand’s evolution, serving as a cornerstone for our growth and the next chapter of our journey,” said Tony Libardi, Co-CEO & President of Marco’s Pizza. Our aim was to enhance the guest experience while strengthening and streamlining operations.
First, consumers are demanding more convenience and customization, pushing brands to rethink their menus and service models. Customers expect seamless online ordering, loyalty programs, and delivery options, and franchise systems need to invest in tech to stay competitive. The key is using technology to work smarter, not harder.
The experience agency, who designed new restaurant prototypes for clients such as Burger King, Panda Express and Panera Bread, surveyed consumers to gain a better understanding of the current customer journey and what guests value most about the restaurant experience, particularly at casual dining and fast casual restaurants.
Future foodspaces will need to be designed to meet the personalized needs of diverse customer bases, according to Culinary Crossroads: How Societal Shifts Are Defining Tomorrow’s Dining , the latest whitepaper from IA Interior Architects research initiative, HumanX. "The
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