7 Shifts

SEPTEMBER 16, 2021

Managing multiple restaurant locations is a good challenge to have. It means guests love the food you serve so much that one location simply won’t cut it — and you get to serve more customers, generate more revenue , and expand your business. But to be clear, multi-location restaurant management is challenging.

Management 370

Management Management Document Hiring 370

7 Shifts

NOVEMBER 1, 2022

Restaurant owners and operators wear a lot of hats. They're people leaders, customer service providers, line cooks, inventory managers, occasional bartenders, public relations reps, number crunchers, and even marketers. And the big restaurant brands are only getting bigger , making it even harder to stand out. Table of Contents.

Seating 222

Seating Email Marketing Marketing SEO 222

Modern Restaurant Management

JULY 20, 2021

This edition of MRM Research Roundup features the latest news on restaurant recovery, delivery trends, top ice cream toppings and the ideal "delivery doughnut." Total restaurant visits were down -6 percent in May 2021 compared to May 2019 but were up +23 percent from a year ago, recovering from a -23 percent decline in May 2020.

2021 189

2021 Guest Recovery Online Ordering Point of Sale 189

Modern Restaurant Management

SEPTEMBER 29, 2022

No matter how excellent your customer service is, you will always encounter the occasional aggressive customer. If you've worked in the hospitality industry, you've already had to deal with an aggressive customer or two. Six Tips for Handling Aggressive Customers. Your Customer Should Feel Appreciated.

Cash Management 197

Cash Management Customer Service Food Safety Restaurant Law 197

Cheetah

DECEMBER 24, 2021

Both CBD derivatives are legal, but consumers that are intermittently drug tested may prefer hemp derived CBD since it is the purest CBD source, unfettered with much THC. THC is the psychoactive component of Cannabinidoil and CBD is the non-psychoactive component, though consumers claim powerful physiological benefits.

Food 148

Food Beverage Consumer Goods Food Order 148

Indoor Media

JULY 8, 2021

If a customer sees an ad that suggests your business has a special “half-off all food during happy hour” deal, and then they come to your restaurant and find that the deal only applies to french fries…they’re not going to be too happy, and they probably won’t come back to your business.

Advertising 148

Advertising Social Media Consumer Goods Cash Management 148

Modern Restaurant Management

JUNE 8, 2021

The landmark Americans with Disability Act (ADA) requires restaurants to ensure that their premises are accessible for people with disabilities. Now, it is up to restaurants to embrace this technology and help build a more inclusive future. Embracing Innovation. How AI Can Advance Inclusivity.

Technology 223

Technology Innovation Restaurant Law Customer Service 223

EATER

SEPTEMBER 27, 2023

But the fact that America’s largest chain restaurant now considers “Sichuan peppercorn” specifically a safe enough flavor to name on the menu at all is proof its journey into the mainstream is complete. Some restaurants got it illegally, but the lifting of the law made the ingredient far more accessible.

2005 124

2005 2008 2011 2013 124

SpotOn

MAY 20, 2024

Giving should feel good. Yet, the practice of giving tips has become a much-maligned and misunderstood aspect of the restaurant experience. Most restaurant guests know to tip in full-service restaurants. There's a lot that the general public doesn't understand about restaurants.

Definition 52

Definition Tip Distribution Cash Management Customer Service 52

Modern Restaurant Management

DECEMBER 28, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry experts for their opinions on what we can expect in 2021. Delivery and take-out will continue to be the most popular way consumers will get their restaurant meals in a COVID and post-COVID world. Here are their responses. To read part one, click here.

2021 230

2021 Mobile Ordering Loyalty Program Kitchen Safety 230

Modern Restaurant Management

APRIL 8, 2020

Many restaurant owners and workers are feeling helpless and at a loss for what to do next. Yelp's Small Business Expert Emily Washcovick has years of experience helping small businesses survive and thrive, particularly in times of crisis. Use social media to highlight your customers and connect directly with them!

Small Business 203

Small Business Social Media Consumer Goods Communication 203

Modern Restaurant Management

AUGUST 17, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features consumers' dining desires, the power of personalization and the untapped opportunity in localized marketing. COVID-19 Consumer Dining Trends. Mixed take-out bag. Can't touch this.

2020 197

2020 Loyalty Program Mobile Ordering Fast Casual 197

EATER

JANUARY 23, 2023

Joules Garcia /Eater Pastry chefs may be leaving restaurants, but that’s not necessarily a bad thing for the profession For the last several years, I’ve noticed a terrifying trend: Major magazines and food publications say that pastry chefs are going extinct. As a pastry chef myself, this is bad news, to say the least.

Restaurant Law 103

Restaurant Law Back of House Small Business 2009 103

Modern Restaurant Management

SEPTEMBER 17, 2021

Online reviews have a lot of influence on today’s restaurants. Most customers check out reviews before heading over for their first meal. A survey from GatherUp found that nearly four in ten consumers expect businesses to respond to reviews in one day. A quick response is key to making a good impression.

Customer Experience 203

Customer Experience Customer Service Take-out Consumer Goods 203

Modern Restaurant Management

MAY 21, 2020

Even though the COVID-19 pandemic persists across the globe, governments have started easing lockdown restrictions and allowing restaurants to reopen finally. The news may raise concerns for both customers and operators alike because it’s no secret just how contagious COVID-19 can be in public places.

Social Media 214

Social Media Food Safety Cash Management Kitchen Safety 214

Sling

JULY 1, 2023

If opening a restaurant is in your future, you are undoubtedly excited — and perhaps feeling a bit overwhelmed. We’ll discuss how to navigate the early planning stages, review some essentials to take care of before launch day arrives, and leave you with some tips to keep your restaurant running smoothly once it opens.

Fine Dining 78

Fine Dining Cash Management Restaurant Law Consumer Goods 78

Hot Schedules

JUNE 25, 2020

Customer Spotlight. S mokey Bones is a full-service barbeque restaurant with over 60 locations across the globe. And for the brand, ‘anytime, anywhere’ means launching ghost kitchen operations where consumers can access their infamous Wing Experience from the comfort of their homes. . An Interview with Smokey Bones COO.

Operations 103

Operations Webinar Restaurant Law Consumer Goods 103

EATER

NOVEMBER 1, 2022

In 2021, I worked in a restaurant that promoted itself as the future of dining. Things could sour quickly, and the customers often left frustrated and hungry. Like much of the world, new and ever-changing technology is a fact of life for restaurant workers. Disrupters and the Silicon Valley Effect.

Mobile Ordering 128

Mobile Ordering Customer Service Food Order Online Ordering 128

Modern Restaurant Management

DECEMBER 21, 2020

Modern Restaurant Management (MRM) magazine asked restaurant industry insiders for their perspection on 2020: What lessons did you learn and what do you feel the restaurant industry learned this year? We’ve found our guests really appreciate and need that experience now more than ever. Here are their responses.

2020 197

2020 Kitchen Safety Food Safety Loyalty Program 197

Culinary Cues

OCTOBER 23, 2019

This article stems from a recent experience in a hotel where I was staying. After a few moments of silence I walked her through the process of overcoming the fear of making a decision and presented her with a way to be a customer hero in the moment. Remember Murphy’s Law – if something can go wrong – it will. SIGNS OF INFECTION.

Hospitality 206

Hospitality Employee Relations Cash Management Training 206

Modern Restaurant Management

FEBRUARY 27, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the National Restaurant Association's State of the Indusrty Report, food industry pressures, foodservice opportunities, influencer marketing, foot traffic analysis and the dining-out dollar. 2020 State of the Restaurant Industry.

2020 181

2020 Influencer Point of Sale Food Safety 181

Modern Restaurant Management

DECEMBER 17, 2020

This edition of MRM Research Roundup features news that consumers plan to put restaurants at the top of their shopping lists, the latest stats for on premise and why the restaurant of the future is here now. Nearly half (48 percent) of respondents also said they are likely to buy gift cards from a local independent restaurant.

2020 167

2020 Point of Sale Consumer Goods Seasonal Menu 167

Modern Restaurant Management

SEPTEMBER 15, 2021

Looking at the labor shortage over the last three months, it's clear that many small businesses are moving backwards in their recovery, especially restaurants. That's because a whopping 85 percent of restaurant owners now report it’s very difficult to find the right help. Manufacturers are in a similar situation.

2021 178

2021 Loyalty Program Retail Online Ordering 178

Modern Restaurant Management

FEBRUARY 10, 2020

Please send plant-based news to Modern Restaurant Management (MRM) magazine's Barbara Castiglia at bcastiglia@modernrestaurantmanagement.com. Good Food Restaurant Scorecard. The third annual Good Food Restaurant Scorecard ranks the top 100 restaurant chains in the U.S. This data covers U.S. to its menu.

Hospitality 173

Hospitality Food Consumer Goods Point of Sale 173

Modern Restaurant Management

APRIL 14, 2020

For additional resources, click COVID-19 Survival Guide for Restaurants and MRM Restaurant Survival Guide, Second Course and MRM Restaurant Survival Guide, Part Three and What’s Next?: MRM Restaurant Survival Guide Updates.

Online Ordering 212

Online Ordering Back of House Customer Service Small Business 212

ChowNow

JUNE 29, 2020

It’s clear that the COVID-19 pandemic has been devastating for restaurants. While we’re in stabler territory for the time being, things are still grim for the restaurant industry. Now, as a patchwork of laws and guidelines has allowed more and more restaurants to reopen their dining rooms, many questions remain.

Online Ordering 137

Online Ordering Merchandise Food Safety Dine-in 137

The Restaurant Times

JANUARY 28, 2022

If you are in the restaurant business, you must know that its service quality primarily depends on its staff. The customers nowadays don’t just expect quick and efficient service or hygienic handling of their food, they expect something more than that. Importance Of Staff Training In A Restaurant In The UAE.

Training 52

Training Food Safety Restaurant Law Customer Service 52

EATER

FEBRUARY 17, 2023

The dragon-fruit-spiked dressing went viral on TikTok first because of its vibrant magenta hue and later because of backlash after customers pointed out bottles were mislabeled , complained of leakage, and questioned whether the sauce, which listed milk as an ingredient, was actually shelf stable. Some claimed to have been sickened.

Social Media 102

Social Media Influencer Food Kitchen Safety 102

The Restaurant Times

NOVEMBER 4, 2021

An efficient restaurant kitchen design should be high on your priority list whether you’re opening a new restaurant, expanding an existing one, or remodelling an existing one. . The success of a restaurant kitchen design is defined by careful planning. Detailed Guide To Restaurant Kitchen Design .

Design 98

Design Kitchen Safety Back of House Food Safety 98

The Restaurant Times

JANUARY 24, 2023

His successful career is the result of dedication, following a customer-centric approach, and communicating with the customers. Muir went from being a law aspirant to a hotel management graduate, leading a food brand. And how did he keep himself going, considering restaurants weren’t a big trend then? It’s good fun.

Sports 52

Sports Retail Café Hotels 52

EATER

MARCH 7, 2023

“To the north, you have the Kelly Miller housing projects, where about 94 percent of residents are below the federal poverty limit and most are unemployed,” says James, who worked as the farm programs manager at Common Good City Farm until early January. “To But it hasn’t been an easy few years for farms using the pay-what-you-can model.

Marketing 109

Marketing Loyalty Program Pricing Back of House 109

EATER

JUNE 16, 2020

Competition is fierce for cans, labels, and customers as breweries rush to package their beer for home drinking It’s been a rough couple of months for craft beer. Operations that remained open the last few months found new ways to serve customers; others are now reopening alongside bars in some states. Mihai_Andritoiu /Shutterstock.

Brewery 130

Brewery Back of House Retail Mobile Ordering 130

Modern Restaurant Management

APRIL 15, 2020

This edition of Modern Restaurant Management (MRM) magazine's Research Roundup features the dismal March restaurant sales, security, loyalty, trends and teen consumer behaviors. Same-store sales for restaurants dropped by 28.3 Same-store sales for restaurants dropped by 28.3 March Sales Decline.

2020 184

2020 Fast Casual Point of Sale Online Ordering 184

The Restaurant Times

AUGUST 27, 2022

Barbacks assist the bartenders with opening and closing responsibilities, preparing and serving beverages, stocking, performing minor repairs, punching orders into the bar POS system , and conversing with customers who have inquiries. Barbacks, like bartenders, can collaborate with other bar members or restaurant personnel, such as servers.

Hiring 52

Hiring Restaurant Law Recruiting Bar 52

The Restaurant Times

SEPTEMBER 30, 2021

After all, they let you change sites, keep menus short and focused, and create an exciting and dynamic small company on wheels since they are smaller and most importantly mobile, unlike a restaurant. Moreover, since the COVID-19 pandemic, many customers prefer to eat from food trucks rather than restaurants as they are relatively safer.

Food Truck 52

Food Truck Food License Mobile Ordering 52

Aaron Allen & Associates

JUNE 11, 2021

Even if you have a new disruptive technology or the solution to an industry’s most pressing issue, companies often still need someone, like a restaurant advisor, to help them develop new scaling strategies, hire the right employees, and facilitate valuable top-to-top introductions. Unique Industry Insights. Business Model Tune-Ups.

Point of Sale 59

Point of Sale Cash Management Consumer Goods Technology 59

Sling

OCTOBER 1, 2023

You’ll gain valuable experience in such foundational business practices as: Marketing Food prep Payroll Menu development Scheduling Suppliers Employee development Networking Customer service The lessons you learn can be directly applied to the catering business you start. the customers you want to serve).

Catering 78

Catering License Transportation Advertising 78