Modern Restaurant Management

FEBRUARY 4, 2025

The violations didn’t stop there: The restaurant also paid workers off the books to avoid payroll taxes, resulting in an estimated $400,000 in unpaid FICA taxes. Train Managers and Employees Managers should know ICE procedures and how to respond. Hold regular training so staff knows what to do if ICE arrives.

Audits 83

Audits Restaurant Law Document 2025 83

Modern Restaurant Management

APRIL 3, 2025

Also, I am an open book about our business, and that has helped our team feel more connected in the business instead of just someone coming in to work a shift. Kicking off the training wheels and realizing I am actually riding this bike! It’s also very important that they respect and take care of each other.

Presentation 450

Presentation Franchise Franchising Online Ordering 450

Culinary Cues

DECEMBER 16, 2024

Here is one excerpt from his journal of observations: Service industry work develops the soft skills recruiters talk about on LinkedIn discipline, promptness, the ability to absorb criticism, and most important, how to read people like a book. Every time I look back on a long career, these words seem to resonate.

Employee Relations 410

Employee Relations Presentation Small Business Recruiting 410

Modern Restaurant Management

JANUARY 13, 2022

Provide Customer Service Training. There is a direct correlation between customer service level and staff training. The better trained your staff is, the more likely they will be highly motivated and efficient at their jobs. That boils down to employing well-trained and motivated staff who know what, what and how to do it.

Front of House 545

Front of House Kitchen Safety Customer Service Point of Sale 545

Goliath Consulting

MAY 24, 2022

Therefore, adapting digital training should significantly improve many employees’ training experiences and strengthen their digital skills. Why is digital training necessary? Digital training can improve productivity in restaurants and other workplace environments as well. Digital training in restaurants.

Training 221

Training Website Management Food Safety Technology 221

Culinary Cues

JULY 15, 2024

A training investment in your people is an investment in the success of the business. A training investment in your people is an investment in the success of the business. So, you must train and then trust your employees to represent your best effort. This is your role as a leader.

Leadership 472

Leadership Food Truck Employee Relations Training 472

EATER

AUGUST 10, 2022

Somewhere between “Dora the Explorer” and “No Reservations,” Sarah Thomas’s book series “Kalamata’s Kitchen” introduces kids to global cultures through food In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Sarah Thomas, author of Kalamata’s Kitchen.

Book 246

Book Food Back of House Food Order 246

Modern Restaurant Management

JANUARY 24, 2025

Additionally, attending live demonstrations, industry trade shows, or EcoChef-certified training sessions can provide deeper insights. But by focusing resources on education, training, strategic equipment upgrades, and sustainable practices, kitchens can address these challenges, reduce waste, and save significant costs in the long run.

Sustainability 448

Sustainability Food Equipment Design 448

Modern Restaurant Management

JANUARY 7, 2025

" Coaching and Empowering Teams for Ownership As I shared in my second book, Soft Skills Playbook, accountability thrives in an environment where employees feel empowered to act, solve problems, and learn from their experiences. Offer training, mentorship, and opportunities for employees to flex their developing accountability muscles.

Coaching 419

Coaching Kitchen Safety Food Safety Communication 419

Modern Restaurant Management

AUGUST 28, 2024

How important is continual training? To maintain consistency across stores, brands should implement the following best practices: Robust Onboarding Training Program : Develop a comprehensive onboarding process that includes detailed training on brand standards, guidelines, voice, tone, and standard operating procedures.

Social Media 442

Social Media Loyalty Program Customer Service Customer Experience 442

The Rail

NOVEMBER 22, 2024

Invest in Staff Training The cornerstone of excellent customer service is a well-trained team. It’s easy to fall into the trap of viewing staff training as a tick-box exercise, or something that’s only important to new starters.

Customer Service 130

Customer Service Loyalty Program Customer Experience Point of Sale 130

Modern Restaurant Management

AUGUST 1, 2022

While in other industries it’s common to have a dedicated HR or recruiting team, in the restaurant business, general managers typically handle hiring and training as well, on their own. It’s common for candidates to book same-day or next-day interviews, and easy to automate, freeing up GMs for other work.

Recruiting 508

Recruiting Email Marketing Inventory Training 508

Modern Restaurant Management

APRIL 15, 2024

For the first time this year, it also includes an educational component in which R ichard Sandoval Hospitality(RSH) aims to teach 60,000 early learners about the importance of bees through a signature in-school lesson plan in partnership with Title-1 elementary schools and through Chef’s children’s book on food sustainability.

Sustainability 473

Sustainability Education Training Social Media 473

ChowNow

APRIL 11, 2025

To really get the most out of your tablets, you need to be strategic about how you choose them, use them, and train your staff. Staff Training and Engagement Even the best restaurant technology falls flat if your team doesnt know howor want to use it. Build training into your onboarding and make it part of your ongoing ops rhythm.

Front of House 195

Front of House Allergens Online Ordering Back of House 195

7 Shifts

OCTOBER 28, 2024

Regular training and spot-checks also help maintain consistency, leading to better control over pour costs and higher profitability for your bar. Train your staff to follow these portion control standards and regularly monitor their performance. Use pour spouts or jiggers to measure each drink accurately.

Point of Sale 195

Point of Sale Merchandise Seasonal Menu Bar 195

EATER

OCTOBER 15, 2024

And while it takes training and time to adjust to induction cooktops, Young said that in his experience, “it typically takes people about two days to fall in love with it, and then they don’t want to give it up.” Lyall at Lafayette Public House has also taken steps, training the staff to fully load the dishwasher before running it. “In

Compost 286

Compost Food Equipment Waste 286

Modern Restaurant Management

APRIL 27, 2020

. “By combining this guidance with a restaurant’s existing policies gleaned from the FDA Food Code, ServSafe training, and recommendations from local health officials, they can help secure a safe opening,” said Sherman Brown, executive vice president, training and certification.

Food Safety 578

Food Safety Document Guest Recovery Download 578

ChowNow

MARCH 14, 2025

The best-run restaurants dont leave things to chancethey rely on clear processes, well-trained teams, and smart decision-making to avoid costly mistakes. Effective labor management means hiring the right people, providing thorough training , creating efficient schedules, and building a culture that keeps employees engaged.

Operations 195

Operations Management Management Front of House 195

Open for Business

OCTOBER 15, 2024

That’s why having a solid restaurant management training program is so important for owners and operators looking to build a successful team. A well-structured management training program equips new leaders with essential skills while promoting ongoing development. Show how to make smart choices when resources are tight.

Training 60

Training Management Management Loyalty Program 60

7 Shifts

NOVEMBER 15, 2024

Can you provide an example of how you’ve improved employee performance through training? Can you provide an example of how you’ve improved employee performance through training? A restaurant manager should not only be able to manage day-to-day tasks but also invest in the growth of their team through effective training.

Leadership 195

Leadership Management Management Operations 195

Culinary Cues

FEBRUARY 24, 2025

I remember how the book moved me. Its not too much to ask, too much to expect, too much to dream of. I thought back to the first time I read The Grapes of Wrath and placed myself in the hands of a marvelous American storyteller John Steinbeck. When we have the skill and the good fortune, we also have an obligation to help.

Back of House 386

Back of House Travel Government Education 386

Culinary Cues

APRIL 10, 2025

I hope you enjoy the book. PLAN BETTER TRAIN HARDER Work Hard and be Kind Dick Cattani Harvest America Ventures, LLC Restaurant Consulting www.harvestamericacues.com BLOG (Over 900 articles about the business and people of food) CAF Talks Podcast [link] More than 90 interviews with the most influential people in food

Travel 350

Travel 2025 Blog Food Order 350

7 Shifts

JUNE 3, 2022

Showcase your core values in your employee handbook, in new-hire training, on your company careers page. Without solid training and growth opportunities, you could be letting great employees go to the restaurants that already have them. The Solution: Create a training program. Use Manager Log Books. Lack of recognition.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Modern Restaurant Management

AUGUST 10, 2022

For most teenagers and young adults, summertime means a break from the books and long hours of studying. As the lower range of this age group is still in school, they haven’t had as much work experience or job-related training as those in their early 20s. Inconsistent Training. million or 22.5 million younger workers.

Employee Relations 438

Employee Relations Restaurant Law Food Safety Equipment 438

Culinary Cues

MAY 12, 2022

It takes so much effort, time, and money to pull customers in for that first visit – we want to make them feel good about their investment and book another reservation soon. From my perspective the answer lies in menu planning, training, and labor efficiency. PLAN BETTER – TRAIN HARDER. How will you approach it?

Pricing 442

Pricing Consumer Goods Training Small Business 442

Modern Restaurant Management

FEBRUARY 8, 2023

Automated solutions like call-in waiting, online bookings, etc., While owners, head chefs, and restaurant servers have to undergo rigorous training to keep their technical skills in tip-top shape, mental health training, essential to survival in this industry, is rarely taught. Food is a business of making people happy.

Fine Dining 493

Fine Dining Technology Front of House Sustainability 493

7 Shifts

FEBRUARY 15, 2022

In his work, he realized that many employees get thrust into management positions without any training. So he created a universal training manual, his book— The Surprise Restaurant Manager. Texting is a valid format for team training. Simply put: training employees through text message. Why texting?

Social Media 448

Social Media Hiring Website Management Hospitality 448

Modern Restaurant Management

MAY 13, 2021

This cookbook will not only showcase the most popular, favorite restaurants of Napa Valley by including their recipes, but will also benefit them, with 100 percent of the proceeds from book sales going to support these independent establishments. These programs train restaurant, front-of-house staff, including delivery personnel on.

Front of House 367

Front of House Food Safety Certification Social Media 367

Modern Restaurant Management

NOVEMBER 17, 2020

I remember going through Edible Arrangements training in Connecticut with a large group of new franchisees. Over the course of five days, we all received the same training. That’s also how he’s written books and trained for a marathon. If only it were that simple. Then we flew home and opened our stores.

Franchise 474

Franchise Franchising Operations Definition 474

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. AI can assist in hiring, training, and staffing to optimize the number of staff members needed during each shift. Role of AI in Front of House.

Front of House 528

Front of House Mobile Ordering Loyalty Program Back of House 528

7 Shifts

SEPTEMBER 16, 2021

If you're managing multiple locations of the same concept, you'll benefit from having a universal approach to hiring, training, suppliers, technology, and the overall guest experience. Standardized training across all of your locations unifies all employees to work within the guidelines you've created. Manager Log Book.

Management 370

Management Management Document Hiring 370

Modern Restaurant Management

APRIL 12, 2021

This is an excerpt from Chicago restaurant industry veteran Ken McGarrie’s new book, The Surprise Restaurant Manager, which aims to help solve a common, but rarely addressed problem in the industry. Every night you ask the guests at each table, “How is everything?” ” Their answers are always positive.

Management 520

Management Management Book Small Business 520

7 Shifts

AUGUST 10, 2020

Document purpose, such as training materials, finance & accounting, scheduling, legal & compliance, mail and bills, etc. Manager Log Book If you put your manager log book down on your desk, you run the risk of it becoming another forgotten element in your back office. Featured Resource: Online Manager Log Book Software.

Document 351

Document Restaurant Law Book Point of Sale 351

Culinary Cues

MAY 27, 2023

Stop walking around with your phone glued to your ear. [] TRY THE GOOD, OLD-FASHIONED BOOK CLUB: This may sound naïve, but one of the travesties of the social media generation is that so many people no longer sit down and read a book. Feed it to your staff members and talk about the book while you are engaging in daily tasks.

Technology 418

Technology Front of House Social Media Back of House 418

Modern Restaurant Management

OCTOBER 7, 2021

Operators need to avoid overbooking to follow the health regulations and prevent under booking to meet their target profits. Everyone should follow the proper procedure every day, not just during training sessions. However, Now that COVID-19 protocols are in place, it has become even more difficult. Overall Operations.

Technology 492

Technology Operations Food Safety Kitchen Safety 492

Culinary Cues

AUGUST 31, 2024

When properly developed and integrated into your operation, the mission statement will impact who you hire, how you train, the products you develop and sell, the way you lead and manage, how employees interact, the way that guests are approached, and how the world perceives you (the business) to be. Choose wisely.

Customer Service 413

Customer Service Social Media Customer Experience Reference 413

7 Shifts

AUGUST 16, 2021

A pre-shift meeting is, simply, a meeting that occurs before meal service where the manager gathers the team to go over updates, train them, and get the team excited and motivated for the upcoming shift. They also serve as a place to offer short training sessions for new practices, taste new dishes and connect with them team.

Front of House 397

Front of House Back of House Coaching Customer Service 397