7 Shifts

AUGUST 2, 2022

You can train skills, but you can't change who someone is. Danny Meyer has long been a proponent of hiring for cultural fit, and training for skills required to do jobs: “Emotional skills are kind of baked in by the time we've already hired you. And so there's just not enough training we can do for leadership.

Leadership 370

Leadership Webinar Hiring Training 370

Modern Restaurant Management

MARCH 27, 2024

Scott Greenberg addresses that challenge in his new book, Stop the Shift Show: Turn Your Struggling Hourly Workers Into a Top-Performing Team. What do you hope readers take away from the book? The book also offers tools to engage employees, build better, longer-lasting teams them, and boost their performance.

Coaching 106

Coaching Franchise Franchising Leadership 106

Culinary Cues

APRIL 3, 2023

I’m not sure where I heard it first – maybe it was a seminar, a TED Talk, or an excerpt from one of Malcolm Gladwell’s thought-provoking books like the “Outliers”, but the premise stuck with me. When the chef hires a new breakfast cook be the person chosen to train him or her. What does it take to be great? Do it today.

Seminar 472

Seminar Equipment Hiring Café 472

7 Shifts

JUNE 3, 2022

Showcase your core values in your employee handbook, in new-hire training, on your company careers page. Without solid training and growth opportunities, you could be letting great employees go to the restaurants that already have them. The Solution: Create a training program. Use Manager Log Books.

Tip Distribution 397

Tip Distribution Email Marketing Communication Coaching 397

Ken Burgin

AUGUST 1, 2023

These are designed for training restaurant managers and head chefs in problem-solving and resource allocation. Some of the ways to use these situations for training and coaching… Let people choose the one they want to answer and give them 5 minutes to make notes and prepare their answers.

Training 60

Training Management Management Kitchen Safety 60

7 Shifts

JANUARY 31, 2023

Having strong employee retention means less time and money spent on hiring and training, less knowledge loss, increased productivity, and better customer service. Feedback is sent to your Manager Log Book, allowing you to monitor trends and search for past feedback.

Coaching 195

Coaching Training Book Customer Service 195

EATER

AUGUST 10, 2022

Somewhere between “Dora the Explorer” and “No Reservations,” Sarah Thomas’s book series “Kalamata’s Kitchen” introduces kids to global cultures through food In How I Got My Job , folks from across the food and restaurant industry answer Eater’s questions about, well, how they got their job. Sarah Thomas, author of Kalamata’s Kitchen.

Book 89

Book Food Back of House Food Order 89

Sling

SEPTEMBER 30, 2021

And once you find one, how can you get hired? The only law on the books is the FLSA amendment that limits the workweek to 40 hours. So, if you were hired on with a full-time pay rate of $450 per week, you’ll receive a paycheck for $450 whether you work a total of 35 hours, 40 hours, or 45 hours. 1) Schedule. 4) Benefits.

Hiring 78

Hiring Retail Tip Distribution Insurance 78

Embrace the Suck

FEBRUARY 16, 2023

Train your employees to confirm requests if they're unclear instead of making assumptions. 2) Hire for More than Skills If you're only looking at a person's resume and experience when you hire them, and you don't consider how their personality will fit on your team, you're setting your team up for trouble.

Front of House 292

Front of House Back of House Communication Hiring 292

Sling

OCTOBER 15, 2021

Create a new hire checklist. New Hire Checklist. Including new hires in the loop and providing them with essential information before their first day can help alleviate much of the stress and anxiety that all new employees feel. 3) Prepare A Space For The New Hire. 5) Start The New Hire On An Easy Day.

Hiring 78

Hiring Document Information Small Business 78

7 Shifts

MARCH 31, 2023

Some of us know that we should - but in between dealing with maintenance issues and hiring new employees, it can be hard enough to take care of yourself, let alone your staff. Because I don't wanna hire the wrong people. And what I've found is that once I have hired those people, I started to see the hourly team changed.”

Hiring 195

Hiring Front of House Back of House Document 195

Culinary Cues

MARCH 15, 2021

The businesses that will hire your students need to be vested in your effort – this is how success is defined. If you teach in a live restaurant environment on your campus is it operated with five times as many cooks in training as would be possible in a real restaurant? PLAN BETTER –TRAIN HARDER. LACK OF REALISM.

Education 539

Education Food Supply Training Communication 539

Modern Restaurant Management

AUGUST 10, 2022

For most teenagers and young adults, summertime means a break from the books and long hours of studying. As the lower range of this age group is still in school, they haven’t had as much work experience or job-related training as those in their early 20s. Inconsistent Training. million or 22.5 million younger workers.

Employee Relations 167

Employee Relations Restaurant Law Food Safety Equipment 167

Embrace the Suck

OCTOBER 28, 2021

Read books and blogs. Hire a business coach (okay that was a little self-promotion…LOL). It all starts with more training, explaining the “why”, and making the systems a non-negotiable. Mistake #6: They have an outdated hiring system (or worse) they panic hire. They have no system for hiring!

Coaching 329

Coaching Training Social Media Hiring 329

7 Shifts

APRIL 21, 2023

Kelly McCutcheon, Group Director of Training & Development at Whataburger It's hard to say where Kelly McCutcheon's love for training started. In that role, McCutcheon led the creation of the TM to GM career training program. Her drive and enthusiasm helped her get promoted to VP of Training and then VP of People.

Leadership 195

Leadership Training Front of House Customer Experience 195

Culinary Cues

JUNE 13, 2023

This is more work than I bargained for” somehow implies that a person was deceived during the hiring process and the fact that they must invest of themselves doesn’t quite sit right with them. “I Of course, I could go on and on. There is, and always has been, a love/hate relationship between worker and employer.

Article 308

Article Social Media Blog Café 308

Culinary Cues

MARCH 21, 2022

Attention to detail cannot be turned on and off, so how a cook organizes his or workstation in the restaurant is how he or she will organize their home kitchen, their clothes, books, records, and food supplies. Hire people with the capacity and set the standards of organization that everyone must buy into.

Front of House 353

Front of House Back of House Point of Sale Uniforms 353

Embrace the Suck

MARCH 29, 2019

How you train is how you will perform. There is a direct correlation between training and sustained success. The more you train and develop yourself (and your team.hint, hint) the more success finds it’s fickle way to your doorstep. Once you get obsessed with learning, now it’s time to redirect that into training.

Training 235

Training Hiring Take-out Book 235

Modern Restaurant Management

AUGUST 1, 2022

While in other industries it’s common to have a dedicated HR or recruiting team, in the restaurant business, general managers typically handle hiring and training as well, on their own. It’s common for candidates to book same-day or next-day interviews, and easy to automate, freeing up GMs for other work.

Recruiting 199

Recruiting Email Marketing Inventory Training 199

Modern Restaurant Management

SEPTEMBER 14, 2022

However, trained chefs don’t need to worry about losing their jobs to a restaurant AI yet, but we cannot dismiss this scenario entirely either. Control Costs : With automated table reservations to take orders on mobile devices, AI in restaurants can help the owners save money on hiring more staff. Role of AI in Front of House.

Front of House 206

Front of House Mobile Ordering Loyalty Program Back of House 206

Social Hospitality

MAY 18, 2020

From 2009 to 2017, gross bookings in U.S. Making special offers is one of the classic hospitality training tips that works for any type of business. But don’t forget the training needed for each new tool you introduce. Hire the right people with the right background. hotels grew to $185 billion from $116 billion.

Hospitality 309

Hospitality Marketing Social Media Hotels 309

Embrace the Suck

JANUARY 13, 2021

Author’s Note: This is an excerpt from my new book title Your Restaurant Culture Sucks! I stopped trying to run the show and instead trained my team on how to run it with my expectations. As an owner, you treat it like it’s an investment and you hire other people to run it. Coming out in late February 2021.

Coaching 352

Coaching Back of House Front of House Training 352

Ken Burgin

FEBRUARY 13, 2024

Are there opportunities for further training, or to attend workshops and events? Potential hires will be interested in knowing about shift patterns, peak service times, and how shifts are allocated among staff. What training and induction processes are in place for new staff?

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

JANUARY 11, 2024

Management takes on multiple jobs throughout the restaurant including hiring, marketing, maintaining the budget, operations and keeping customers and staff happy. Train your employees to give the best service possible and how to make customers feel comfortable and excited about being at your restaurant. Watch the online sites.

Management 165

Management Management Back of House Customer Service 165

7 Shifts

AUGUST 15, 2022

We've also included a roundup of interview best practices you should be aware of before showing up to speak to the hiring manager. For instance, were you responsible for restaurant employee scheduling or managing a log book ? A hiring manager wants to know how you handle a very real, stressful part of the job. Table of Contents.

Customer Experience 397

Customer Experience Website Management Hiring Back of House 397

7 Shifts

SEPTEMBER 3, 2019

Imagine if you can retain happy employees more often, rather than having to train new recruits every so often. Their company culture has been studied in books like Forked: A New Standard for American Dining, by Saru Jayaraman. Training isn't a one-and-done deal, either. The savings to your bottom line would be phenomenal!

Sports 284

Sports Training Fine Dining 2017 284

Embrace the Suck

JUNE 18, 2021

They do start to train people better than the bad restaurants, yet their training system is still outdated and is usually only done when someone is hired. They shift from a training culture to a learning culture. Book a complimentary 1:1 Success Strategy Session with me.

Leadership 346

Leadership Small Business Coaching Training 346

Sling

SEPTEMBER 13, 2022

In a broad sense, those skills boil down to managing your time, managing your staff, managing their training, and managing change. Perhaps you may have to say no to hiring another employee while you focus on providing advanced training to your existing employees. 4) Look for specific traits when hiring.

Retail 144

Retail Management Management Point of Sale 144

Open for Business

MAY 11, 2023

One of the best ways to enhance diversity, equity, and inclusion in any business is to hire a consultant who specializes in DEI training. The book provides practical advice for building cultural sensitivity and understanding different perspectives in the workplace.

Recruiting 78

Recruiting Training Workshop Back of House 78

Open for Business

NOVEMBER 21, 2022

Make the pen-powered reservation book a thing of the past by moving the reservation-making process online. A system like OpenTable takes reservations day and night, running the book even when you’re away from the restaurant. Hiring tool. Employee training software. These tools also ensure consistency in training.

Technology 147

Technology Front of House Back of House Online Ordering 147

Social Hospitality

MAY 18, 2020

From 2009 to 2017, gross bookings in U.S. Making special offers is one of the classic hospitality training tips that works for any type of business. But don’t forget the training needed for each new tool you introduce. Hire the right people with the right background. hotels grew to $185 billion from $116 billion.

Hospitality 195

Hospitality Marketing Social Media Hotels 195

Modern Restaurant Management

DECEMBER 21, 2023

While our full examination of 2023 isn’t in the books, we see greater outcomes across the board for draft programs featuring “variety” that includes a balanced mix of local, regional, and national brands. Employees today also have greater access to choices for banking and EWA.

2023 120

2023 2024 Insurance Employee Relations 120

Culinary Cues

SEPTEMBER 1, 2023

The right balance is critical and worth hiring sound technicians to design early on. Let’s define them first: SIGHT: Most positive experiences have a visual component. The human brain is tuned into how things look and will, sometimes erroneously, establish value based on that.

Fine Dining 315

Fine Dining Dine-in Front of House Design 315

Culinary Cues

JANUARY 11, 2020

After writing my third book The Recipe – a story of loss, love, and the ingredients of success , my book partner John David Mann recommended that we connect as a guest on a total of 60 podcasts to promote the book. PLAN BETTER – TRAIN HARDER. I was willing to do whatever it took, so we did. It’s a win, win.”.

Communication 310

Communication Leadership Employee Relations Entertainment 310

Crunchtime

FEBRUARY 21, 2022

Wouldn’t it be great if, instead of the mad scramble, you had a bench of available talent already trained for their next role and ready for promotion? From the moment a new employee is hired, you have an opportunity to teach them about leadership, giving rising stars opportunities to learn management skills before you need to promote them.

Leadership 78

Leadership Employee Relations Training Coaching 78

Rocket Fuel

SEPTEMBER 19, 2022

When you prioritize hiring, training, scheduling, promotions, and communications – your VOC results will improve. Focus hiring and onboarding on the customer experience. You can be more competitive with hiring if you offer Earned Wage Access (EWA) and competitive wages. Hire the right people for the right jobs.

Hiring 52

Hiring Customer Experience Coaching Customer Service 52

Open for Business

JUNE 9, 2023

With proper training and solid planning, you can turn an annoyed guest into one who will sing your praises. Give everyone plenty of guidance on how to manage customer service complaints as part of your training program for new hires. Use examples that come up in the course of business to reinforce that training.

Hospitality 142

Hospitality Dietary Restrictions Social Media Online Ordering 142