Embrace the Suck

FEBRUARY 12, 2020

I keep detailed coaching notes from every client I have had over the past 11 years as The Restaurant Coach™ Some of those stories make it into my books, speaking gigs, podcasts, or just as a solid warning to new clients about what not to do! Communication is key if you want to build a badass culture. Reading books.

Coaching 338

Coaching Email Marketing Communication Workshop 338

Modern Restaurant Management

APRIL 8, 2024

Building culture begins from the top and starts with communicating the vision of a company. Again, the actions of top leadership need to adopt values first before it expects team members to follow. Culture is Critical There are endless books and resources that say, it is all about culture.

Food 165

Food 2002 Food Safety Kitchen Safety 165

Goliath Consulting

JULY 19, 2023

In this article, we are thrilled to introduce a remarkable new book written by our very own Jay Bandy. Join us as we delve into the key takeaways from this enlightening book. Bandy’s book emphasizes the importance of streamlining processes, optimizing resources, and implementing efficient systems.

Leadership 78

Leadership Book Seasonal Menu Customer Experience 78

Gecko Hospitality

MARCH 10, 2023

While some advantages in leadership ability may come naturally to certain individuals, many of the most crucial skills and talents are developed through education and experience. In an ever shifting landscape, successful leadership is key to finding answers among uncertainty. Costs for a leadership coach can vary.

Hospitality 94

Hospitality Leadership Coaching Seminar 94

7 Shifts

MAY 28, 2021

Communication for growth ??. Pita Way uses the 7shifts team communication tools to send announcements out to their entire organization. Pita Way also runs on an open-book management style where every employee can get insights into their specific store numbers and performance. 7shifts changed everything we do.

Communication 370

Communication 2010 Management Management 370

7 Shifts

OCTOBER 2, 2019

Keep regular meetings and team-building activities on the books to foster a sense of team collaboration. Additionally, make them accessible in a shared drive or through your restaurant communication system. Leadership Leadership is more than making decisions and giving directives. Let’s review what those are.

Management 285

Management Management Communication Back of House 285

Culinary Cues

MARCH 21, 2020

Set the table, serve your dinner in courses, allow enough time to truly enjoy each meal, talk about food and family traditions that surround it – this is the time to truly embrace all the healing power of a meal. [] READ A BOOK. We have lost touch with this important means of communication.

Back of House 344

Back of House Book Leadership Communication 344

7 Shifts

MARCH 31, 2023

Table of Contents It starts with hiring Invest in developing your people There’s no one-size-fits-all way to pay Create a culture of transparency and communication Use tech to save time It starts with hiring When you’re short-staffed, it can be tempting to hire the first person who walks in the door. Communicate and let me know.’

Hiring 195

Hiring Front of House Back of House Document 195

Gourmet Marketing

JUNE 21, 2021

Must juggle a variety of tasks, from marketing the business and encouraging more bookings to balancing revenue and expenses. Managers also must have the traits of a good leader – they need to be friendly and personable, have excellent communication skills, manage their time well, and much more. Bookings & Pricing.

Hotels 52

Hotels Management Management Leadership 52

7 Shifts

NOVEMBER 29, 2022

Keep communication flowing. Ksenia Adams said keeping communication open is vital. They practice open-book finance where anyone can review the numbers (aside from individual pay). High trust, open communication, and frequent feedback equal good culture. You know what you can afford. But what do staff want?

BOH 195

BOH Restaurant Law Back of House Front of House 195

Sling

SEPTEMBER 30, 2019

3) Interpersonal Communication. It doesn’t matter if you manage a restaurant , a coffee shop , or a call center , you and everyone else who works there can all stand to improve interpersonal communication. Effective listening — not just hearing — is essential for communication and the success of your business. 19) Leadership.

Leadership 121

Leadership Communication Customer Service Management 121

Ken Burgin

JUNE 7, 2022

The cliche about sustainable meaning ‘anti-business’ is a long way from the truth, and open-book management is often a key driver – everyone knows how business finance works. Sustainable businesses are fast with communication because it keeps the back of house on their game and builds trust with customers.

Recycling 60

Recycling Sustainability Compost Food Supply 60

Perfect Daily Grind

NOVEMBER 4, 2022

Coffee Technician’s Guild announces candidates for its 2022 Leadership Council. ech, Community Coordinator Lukáš Podbehly, and Marketing & Communications Coordinator Petr Holata. Westrock Coffee Company appoints two industry veterans to senior leadership team. Minus will officially launch its cold brew in 2023.

2023 126

2023 Hospitality 2022 Food Supply 126

Modern Restaurant Management

FEBRUARY 26, 2021

” For him, communication is key. “Our communication always included ways for our employees to get help if they needed. In my direct emails to the staff, I always included my contact info as well as our leadership team and our HR director if they ever needed anything.

Employee Relations 177

Employee Relations Healthcare Insurance Communication 177

Xtra Chef

JULY 14, 2020

I also have a role in company communications and working with teams and leadership with an overall goal of making the experience of working at xtraCHEF a positive one. What’s your favorite quarantine hobby/show/book/etc.? What did you do before you came xtraCHEF?

Recruiting 89

Recruiting Leadership Travel Book 89

Sling

AUGUST 9, 2023

March 2023 13 Expert Tips for Effective Employee Communication March 2023 11 Types of Job Shifts Managers Should Know March 2023 What Is Incentive Pay and How Does it Work?

Article 78

Article 2023 2022 2021 78

Sling

MAY 21, 2021

Team communication software. The Sling suite of cloud-based tools provides everything a busy manager needs to schedule faster, eliminate conflicts, keep labor costs in check, assign tasks, and communicate better. 5) Communicate With Your Employees. This is true because different situations call for different kinds of leadership.

Tip Distribution 148

Tip Distribution Small Business Communication Training 148

Crunchtime

FEBRUARY 7, 2024

While these methods help communicate SOP details to a degree, there is little to no accountability built into the system and it is next to impossible to roll out changes quickly. Standard restaurant operating procedures help staff and leadership do their jobs better and ultimately, make customers happier.

Operations 78

Operations Audits Cash Management Food Safety 78

Sling

MARCH 26, 2022

8) Communicate And Listen. If you communicate with and listen to your team, your employee retention will be high. 12) Improve Your Leadership Skills. It’s imperative, then, to work on improving your leadership skills just as much as you work on improving your employees’ skills. It’s as simple as that.

Small Business 148

Small Business Employee Relations Leadership Tip Distribution 148

Ken Burgin

FEBRUARY 13, 2024

They will be interested in get a sense of the team’s spirit, leadership style, and the overall atmosphere of the kitchen. Applicants will want to understand the dynamics of the team they’ll be joining, including communication styles, management support, and how the restaurant fosters a positive work environment.

Front of House 78

Front of House Tip Distribution Kitchen Safety Customer Service 78

Modern Restaurant Management

NOVEMBER 11, 2019

According to the data, 65 percent of Americans would choose one hotel over another if that hotel stay includes complimentary breakfast, and 51 percent would be more inclined to book a hotel room that includes a complimentary drink or meal upon arrival. Loyalty rewards for their restaurants and bars: Almost 1 in 3 (32 percent).

Travel 89

Travel Food Hotels Loyalty Program 89

Sling

NOVEMBER 16, 2021

That’s beneficial for your business because trust and friendship (and strong working relationships) generate: Communication. The 12 Best Leadership Activities To Help Develop Your Team’s Skills. It’s your job to communicate the necessary objectives, then get out of the way and let them do their jobs. Motivation.

Small Business 174

Small Business Hiring Management Management 174

Sling

MAY 2, 2021

23) What is your go-to book genre? That nervous energy stifles creativity, communication , and cooperation. Team-building questions pave the way for all types of growth opportunities, including: Communication exercises. Leadership activities. 19) What bucket list item do you most want to mark off in the next six months?

Communication 78

Communication Online Ordering Management Management 78

7 Shifts

JULY 12, 2023

I seen the books. So in that, I was granted and was honored to be a part of the Women's Entrepreneurial Leadership Program for James Beard. So I give them books and things like that to read. And then I give them books to read like Conscious Capitalism. We need to be conscious and then Conscious Leadership.

Front of House 370

Front of House Back of House Take-out Book 370

Sling

AUGUST 10, 2020

2) Encourages Communication. Communication is the bedrock of every successful team. Good managers are always looking for ways to improve workplace communication between themselves and each employee, as well as between members of the team. Communication Is Key. That’s good for your team and your business!

Communication 78

Communication Management Management Leadership 78

The Restaurant Coach University

SEPTEMBER 11, 2017

What does matter is what you do from this day forward to take yourself from being just a manager to the land of leadership. True leadership does not care about title. You're not communicating properly. How would you rate your communication skills with your team? Communication is the same. Communicate.

Management 70

Management Management Leadership Communication 70

The Restaurant Coach University

FEBRUARY 3, 2017

But leadership is not a title. Leadership is, at its core, about taking personal accountability. The Dirty Dozen for Badass Leadership. Leadership is not easy. Great leadership is born from the attitude of being in the service of others. It starts with the leadership (or really lack of leadership) in a restaurant.

Leadership 70

Leadership Communication Take-out Restaurant Law 70

Modern Restaurant Management

DECEMBER 12, 2019

To shine a spotlight on the need for diverse representation in children's literature, Karamo will host a reading event at a Los Angeles elementary school this Giving Tuesday and discuss the importance of providing children with inclusive books and that every child is "perfectly designed." From BOOK IT! " Karamo Brown.

Franchise 91

Franchise Franchising Loyalty Program Book 91

Sling

SEPTEMBER 27, 2019

Leadership. 146) Clearly communicates drive and desire to others. 156) Is not able to clearly communicate goals to others. One of the best ways to build strong relationships is through good communication. The better you communicate with your employees the stronger your team will be. 130) Backbone of his/her team.

Employee Relations 123

Employee Relations Customer Service Communication Customer Experience 123

MBB Hospitality

APRIL 25, 2018

Strong Communication Skills. When dealing with customers and other staff, your communication skills of course have to be on pointe. Not only should any prospective hospitality employees be able to clearly communicate important messages, they need to not be afraid of diffusing difficult situations. Strong Leadership Skills.

Hospitality 40

Hospitality Franchise Franchising Recruiting 40

7 Shifts

JULY 29, 2021

The Key to Communication. Want to schedule smarter and communicate clearer like Kaldi's Coffee? The Key to Communication. “We Announcements in the Team Communication App may let the team know when there's a new coffee release, if there are any pricing menu changes and more. The Manager's Book. Try 7shifts for Free.

Communication 370

Communication Employee Relations Coaching 2014 370

The Restaurant Coach University

JANUARY 29, 2017

You’re communicating, working together for a shared vision and mission. The common thread in this bad recipe is lack of vision and poor leadership. When your restaurant is running like a world championship team, everything is amazing. A recipe for success. A recipe for failure. Sadly, most cannot deal with the downside of this.

Recruiting 132

Recruiting Coaching Point of Sale Take-out 132

Smart Systems Pro

APRIL 3, 2019

Clear communications. I supply my accountant, or whoever prepares my books, my ending inventories within five days of the end of every month ­­­ _. My restaurant uses a manager’s log on a daily basis to communicate ­­­ _. See rapid results! Benefits of a restaurant management plan. Knowledge of achieved success. Less stress.

Management 72

Management Management Cash Management Front of House 72

Embrace the Suck

JANUARY 13, 2021

Author’s Note: This is an excerpt from my new book title Your Restaurant Culture Sucks! We all have an unconscious bias that we are communicating and leading the team 100%. Leadership is not easy and whoever sold you on that b t should be charged with negligence. Communicate your expectations. Set the standards.

Coaching 361

Coaching Back of House Front of House Training 361

Open for Business

MARCH 1, 2023

Top three skills needed: Good with numbers Computer literacy Good customer service Communications manager job description Not every restaurant will require a communications person. A communications pro can also help get your restaurant media coverage and handle any incoming press questions.

Fast Casual 78

Fast Casual Cash Management Front of House Fine Dining 78

Sling

SEPTEMBER 19, 2019

Communicate and listen. Improve your leadership skills. And the built-in artificial intelligence automatically reminds you of requested time off , double bookings, and overtime hours so there’s less back-and-forth once you’ve completed the schedule. Here are several suggestions to get you started: Seek diversity.

Employee Relations 68

Employee Relations Insurance Training Management 68

Embrace the Suck

OCTOBER 28, 2021

Read books and blogs. What is your preferred communication style? I need to understand how you will communicate, lead, react to stress, manage tasks, and what is keeping you stuck where you are. One of the major issues in any business is poor communication. How sad is that? So, what can you do to increase your odds?

Coaching 339

Coaching Training Social Media Hiring 339